ComplaintsforAltrua HealthShare

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  These people charged me twice for something I didn't need and say they won't give me a refund even with cancellation. Nobody to reach about this issue and basically said I have to wait for CALL BACK ABOUT THIS PROBLEM.

  Business response

  03/18/2024

  Mr. Jun,
  Thank you for bringing this to our attention.  We have investigated your complaint and the claims that Altrua refused to give you a refund.  According to our records, this is not the case, as the ****** Services Representative explained to you that a refund could not be made immediately because the refund would have to be approved by Management.  This was because you called to cancel after the deadline for cancellation.  You enrolled in the Altrua ******ship on 1/30/24, with an effective date of 2/1/24.  You did not call to cancel your membership until 3/13/24.  Therefore, your membership was in effect for the entire month of February and half of March.  The other amounts that you claim are the result of an application fee and $25.00 ministry donation which is nonrefundable.  However,Altrua has cancelled your membership effective February 29, 2024, and Altrua will issue a refund for the month of March in the amount of $136.00, which is the monthly contribution amount for the Ruby ******ship.  As for your requested refund amount, it of $307.00,it is unclear what made up the amount claimed in your complaint. 
  

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been a member of Altrua since 2/22 I have been paying monthly fees since. I only used its services once on 10/23.I had a yearly physical on 10/23. Altrua said they will reimburse me for this $271 out of the $306 I paid to the provider (***). No one in this area accepts Altrua so I have to pay out of pocket, then file with Altrua and send copy of all services, name of provider, copy of medical records and codes, which I did, they received late October and send me email stating I will receive the $271 check within ***** days. I called in December and was told the check had been issued and was on the mail. I did not received it. I call on 1/8/24 and said I did not receive it. I was told Altrua was going to cancel the previous check and issue another one that I will receive in ***** days. I called today and was told the check is being created and now I was given another day for Altrua to start this creation: 1/26/24 and it will be ***** businessdays for the creation of the check. I have been waiting for the check since December.Today the one on the phone said he cannot do anything else about the check but asked me to keep waiting. It has been almost 5 months since Altrua received all the information and acknowledged it will reimburse me$271. No dispute there, it says it had paid and payment not received, then I will receive the new check in ***** days from 1/8/24, today 3/12/24 it says it will create the check but will take ***** business days from 1/26/24. My Altrua number A123488524.19/19 email from Altrua: This email is regarding a reimbursement for date of service 10/13/2023 at *****************. I am reaching out to let you know I have reviewed the case and have determined that all the needed information is present. ..any applicable payments, after the ***** days to process has passed. ************, ***************************************** **** A *************************************** Senior Support Associate Altrua HealthShare

  Business response

  03/18/2024

  ****************,
  Thank you for bringing this to our attention.  We are currently researching the matter.  From our preliminary investigation it shows that the medical need for which you seek a reimbursement was received by Altrua on 11/11would appear that the refund check was issued and sent to you on or about 11/20/23.  That check was never received by you and a check trace was issued.  Each time a bank trace is done it can take as long as 90 days for the bank to complete its investigation. However, the check has been reissued and is being sent to you via overnight delivery.  If you have not received the check by the end of this week, please reach out to me through BBB and I will personally follow up.  We apologize for any inconvenience this delay may have caused you. 

  Customer response

  03/22/2024

  Complaint: 21421093
  
  I am letting you know that Altrua told you that they were sending the check overnight. This is 4 days later and I have not received the check.
  
  Regards,
  
  ***********************

  Business response

  03/27/2024

  Ma ******,

  It was my mistake.  I had asked for the check to be overnighted to you, however, after your response I double checked with the medical needs department and the check and my request had overlapped.  The check was sent out to you via regular mail on 3/15/24.  The check was sent to you at ***********************************************************************-9050.  I have attached a copy of your Explanation of Sharing along with a copy of the check issued.  Please let me know if the check has still not been received, so that I can get you the check.   Please also let me know if your address is correct.   I checked the records and the check has still not been cashed. 

  Have a blessed day.

   

  Customer response

  03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for This ********************** plan on 3/1/2022.my premiums were $300 a month and after 2months they raised premiums to $460 a month and I paid faithfully until January of this year.On 3/1/2023 I has severe chest pains and ended up in the Emergency room at ************ hospital in *********** **.I got a bill in September for $264 which this company said was part of my deductible and I made payments on monthly.I kept waiting on the hospital to bill me and in October I got a statement from Altrua showing that they had negotiated the price down with the hospital and I would owe $1440 on an approximatly $2700 bill even though they had not paid a ***** of the bill.IIn November I looked at my bill and it was Altogether right at $3000 that I owed.I called Altrua and they said Oh no,We wont pay any if this bill because the hospital took more than 180 days to send us the bill.after I had argued with them repeatedly about paying their fair share and after they lied to me about it on countless occasions they told me they would contact the hospital again and get them to resubmit the bill which was also a lie I found out when I contacted the hospital today.1/24/2024.when I got on the phone this afternoon with them they tried to lie again about it and hung up on me.The broker that sold me this policy was Christian ********************** and the agent **** was on a 3way call when I contacted them today and he saidOh,there is no more I can do to help you,I am washing my hands of it .These two companies basically took my money and scammed me when it came time for them to pay and lied about it on countless occasions and now I am stuck with paying almost $3000 out of my pocket which I definitely cannot afford.

  Business response

  01/25/2024

  ****************,

  Thank you for bringing this to our attention.  We have launched an investigation into this matter and have waived the 180 day limit regarding the receipt of medical records and requested that they be reprocessed.  I will follow up with you once our investigation is complete.  We apologize for any inconvenience this may have caused you.

  Customer response

  01/25/2024

  Complaint: 21195020
  
  I am rejecting this response because:This company has been telling me this Lie now for months.I have simply lost any faith that they will take any action since they have been stringing me along on this matter time and time again!

  The only way to resolve this matter is for them to just pay as they should have done instead of trying to weasel their way out of it!

  They have all of the information they need to pay this!They have repeatedly said they were going to Investigate .

  
  Regards,
  
  ***************************

  Business response

  01/26/2024

  ****************,

  I understand and am sorry that you are so disillusioned.  Your complaint has risen to the highest level and as such it is receiving additional attention.  We have waived the 180 day ineligibility, but It will take some time to reprocess your medical needs.

  Customer response

  01/26/2024

  Complaint: 21195020
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased the HealthShare account after speaking with the Gentlemen named ***** Last name starts with a P. Sorry, I cannot remember his last name, during our conversation I had explained what I needed and asked a Number of different time if this can be provided. I was heading to college and in order for me to play I needed to have ***************** I was told that it is not a ****** care insurance, but it worked with and was accredited and can be found on ****** care finder. I purchased the plan on August 14th. 2023 I left for college on the 17th and arrived on the 18th. I spoke to the trainer, and they informed me that they will not accept Altura Healthshare as a Insurance. at which time I called and spoke to someone and cancelled my plan they told me they were still processing my paperwork, well My plan was not going to be active until the 1st of September, we have call logs on how many times I called. and on the 24th of september I had a 6 min call with *******************, and they told me they were in the process of the cancel and I would see my money within 10 days. Well, I phoned on the 18th, and they told me I was not going to be getting my money back because I did not call within the 10 days. I am a college student just wanting my money back for a plan I purchased and not a week later cancelled. and I am now getting a run around about ****** dollars. The business has not reached out to me to resolve this issue.We can provided call logs and anything, Thank you

  Business response

  09/20/2023

  *********************,

  We received a review from your mother explaining your circumstances a few days ago.  We truly apologize that you have had trouble obtaining your refund.  It appears that you have some additional products that were purchased that are NOT a part of your Altrua HealthShare membership.  Your Membership with Altrua HealthShare was only $125 per month, you paid a $100 enrollment one time fee and purchased something called Extra Value for an additional $152 per month.  I have investigated the circumstances surrounding your complaint and have instructed that a full refund be issued of any amounts related to the Altrua HealthShare membership.  It is our hope that you find the appropriate solution for your health care needs.  We wish you the very best.  

  Customer response

  09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******************************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company is a SCAM! I enrolled my whole family and paid them over $500.00 every month. I went to the hospital with chest pain. They refused to pay the claim stating that they did not receive "certain" medical records. I called the hospital several times and confirmed that they had sent the requested records by fax and hard copies in the mail. I also called Altrua Healthshare several times and they continue to state they did not receive the records and they refuse to pay the claim. I got stuck with a very large bill. I filed an appeal and they denied me again. This is not an issue with them not receiving requested documents, this is how they avoid paying claims! This company should be shut down. I am filing a lawsuit and possibly a class action lawsuit due to the amount of complaints against them. This is the kind of company that takes advantage and really hurts hard working people. It is wrong to claim to be a ********************** and treat ********* people this way. I am not one to file complaints, however this is just plain wrong! People, please do not use this company!!!

  Business response

  04/12/2023

  **************,
  I am writing to you in response to your rating and subsequent negative comments and threats of litigation through the Better Business Bureau.  We have audited your medical needs submissions and have found the following. You enrolled in an Altrua membership on 7/7/21, and your effective date was 8/1/21.  Your membership was terminated 5/31/2022 at your request.  You made contributions of $275. per month for your Enhanced ******ship. Any additional amounts above that are additional products, services or programs that are unrelated to your Altrua HealthShare ******ship.
  You submitted medical needs for the date of November 2021, which seem to be the events at issue. Pursuant to the ******ship Guidelines, anytime a member presents to the *** medical records are requested in order to determine eligibility of the medical need.  You state that your provider sent the record by fax and also hard copies in the mail.  However, an audit of your membership account shows that no medical records were ever received from you or your provider.  Pursuant to the ******ship Guidelines for the Enhanced ******ship, Section 4.5, entitled Timely Filing, Requested documentation you or your provider submit for sharing more than 6 months after the date it was requested (needs Processing Form, medical records, etc.) will not be eligible for sharing.  To date, no medical records have been received from your provider. 
  In response to your comment that Altrua HealthShare (Altrua)is a SCAM, please be advised that in 2014 Altrua Ministries, dba Altrua HealthShare (Altrua) received its recognition as a **************************** recognized by the Centers for ******** & ******** Services (CMS). Altrua HealthShare is a **************************** that is a 501(c)(3) non-profit organization that facilitates the sharing of eligible medical needs between members.  So,certainly we are not a Scam.   
  You state that we refused to pay the claim. As Altrua HealthShare is a health care sharing ministry and does not offer insurance products, nor are we an insurance company, we do not pay claims.  Our ******s share in each others medical needs pursuant to the ******ship Guidelines.
  Further,you state that you filed an appeal and they denied me again.  Unfortunately, there is there is no record of any request by you for an appeal.  You did call ****** Services to inquire about the status of medical need in question on 7/6/22, and you were informed at that time that medical records had not been received so the medical need had been found ineligible.  At that time the member services representative asked if you could call your provider to request the records, as they were not responding to Altruas requests. The ****** Services Representative provided the fax and email information to you to give to the provider. However, you did not request an appeal at that time.  While you did call to inquire about the appeal process on 11/10/22, and were given information on how to file an appeal, you never actually submitted an appeal. There is now an appeal in process.
  Medical ******** have been submitted by your provider multiple times, however medical records were never received.  ****** Services has repeatedly contacted the provider to request the medical records for the visit at issue with no resolution. 
  Regarding your demand to refund all of the money I have paid to you and pay the claim in full or I will see you in court.   The ******ship has shared in multiple medical needs during 2021 and 2022.  Altrua agrees to waive the 180 day limit on the receipt of medical records, however, your medical needs, if determined eligible once the medical records are received, will be shared in at the appropriate amount after network discounts and applicable MRA applications. 
  I ask that you please reference the ******ship Guidelines attached hereto regarding your ****** Responsibility Amounts (MRA).  The MRAs for the year in which the medical needs occurred, were not met.  Pursuant to the guidelines, the MRAs must be met prior to the ******ship sharing in any medical needs.  If Altrua makes an exception to waive the 180-day rule (regarding the receipt of the medical records), receives the medical records for the medical needs in question, and if the medical needs are deemed eligible, you will still remain responsible for a portion of the medical bills.  However,there is never a guarantee that any medical needs will be shared in and all of our ******s remain self-pay patients throughout their membership.  The membership guidelines apply to all members. MRA amounts must be met where applicable. 
  The 180-day limit for the receipt of medical records has been waived and the medical needs will be reprocessed, but medical records need to be received before an eligibility determination can be made.  If the medical needs were to be deemed eligible upon review of the medical records the total billed amount of $3266 will be repriced to approximately $1,750 in accordance with the **** network agreement.  Then any remaining MRA amounts that were not met in 2021, will be applied.  The bill will not be paid in full, but the membership will, if deemed eligible, share approximately $1100 of the remaining balance. 
  Finally,as other medical needs were shared in by the ******ship in both 2021 and 2022, no refund of your contributions will be offered at this time.  If you are seeking refund on other services that are unrelated to Altrua HealthShare please contact your representative.
  Thank you,

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We have had Altrua HealthShare for our child for about 2 years. During both of those years at least once the company has said that there was an issue drafting from my account. There has always been funds available and was never a fault of mine/ours. The problem was on the companys end. The first time I just paid their fees and went about my business. Now for the second year this happened. When I called the company they told me that they had sent emails saying that the payment for ******* was not able to be drafted. I never received any emails, and they didnt call til like the 20th or so very late in the month AFTER late fees and other charges had been accrued. They also told me the account was on hold. I told them I wanted to cancel and due to it being on hold and not being used or being able to use the health share I did not feel that I should be responsible for *******s payment. The representative I spoke to was very condescending and rude! He was no help at all. I do not believe that we shouldve to pay for the month of ******* or any fees since the plan was not available to us anyway.

  Business response

  02/13/2023

  *************,

   

  We apologize for any inconvenience and will make sure that those charges are reversed.  As for someone being rude to you, this is not acceptable and an investigation has been launched into your allegations.

  Customer response

  02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October 3, 2021 I went to ********************************* hospital with acute abdominal pain. ER Dr. thought first it was appendicitis and the x-ray did not show that, then a CT Scan was ran, a mass was found in the upper right quadrant behind the liver. It was not not at that time if it was benign or malignant. I was admitted for pain control, further testing and to include test for cancer. I was to have surgery during my stay and at that time they were unable to book a OR with robotics so they released me on October 8, 2021 and had me come back on October 15, 2021. Altrua HealthShare was in negotiations with Honorhealth back in March of this year and and then Honorhealth dropped their bill by 50% and still no further communications from AltruaHealthshare. I have spoken with Altrua Healthshare and been given different excuses as to why they did not pay on it. I met the requirements of deductibles being met. I ask that pay on this bill.

  Business response

  10/31/2022

  ******************,

  Thankyou for bringing this to our attention.  We have opened an investigation into your complaint and will update you further as soon as the investigation is complete.

  Many Blessings

• Initial Complaint

  09/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Details in attached file March 2021 - October 2021 My maximum out-of-pocket per Altrua for medical expenses is $4,000. I have paid out payments to other facilities totaling $14,669.23. My Collections amount is approximately $38,000+. Altrua committed to providing payment once I met my max out-of-pocket.I would like reimbursements on what I have paid out and for Altrua to pay the remaining debt that is affiliated with ******************** (**********, **). I had made many attempts to communicate and rectify this difficult situation. My husband orginally had been handling the medical materials. Once he became sick, the infection started affecting his brain and I was unfamiliar with the process for reimbursements. I spoke with several representatives from Altrua who understood my situation and said they would assist me during this difficult time. I have done everything they have requested of me. I am unable to obtain resolution with Altrua. This has been a difficult time with losing my husband at the age of 50. Now, I am struggling with resolving this situation and having to relive this tragedy each time I have been sending emails and calling Altrua. Your assistance in helping me would be greatly appreciated. Thank you and God bless! *****

  Business response

  09/29/2022

  ******************, 

  
  Please accept our condolences at the loss of your husband.  For the sake of clarity, please understand that Altrua Ministries is not an insurance company and Altrua HealthShare does not offer insurance.  Altrua HealthShare dba Altrua Ministries is a nationally recognized faith-based **************************** through CMS that consists of individuals and families across the nation. Our Membership is a collaborative community of health-conscious people, providers and members dedicated to honoring God while improving healthcare by Caring for One Another.  Altrua HealthShare is a membership developed based on Biblical principles that are established for living a clean, healthy, and honorable lifestyle. 

  
  All Members acknowledge that they share a common set of ethical and religious beliefs as outlined in the Statement of Standards. Medical needs resulting from actions contrary to the any of these conditions in the Membership Guidelines may be deemed ineligible for sharing.  I have attached a copy of the application which contains the signed Membership Commitment and Statement of Standards for your reference.

  
  I have researched your husbands submitted medical needs and regret to inform you that pursuant to certain provisions of the Membership Guidelines,any medical needs related to Mr. ******** primary diagnosis are ineligible for sharing.
  I am sure that this news will be upsetting to you and I apologize for causing you any further dismay.  If you wish to discuss this matter further, you may reach me at ************. 

  
  Many Blessings,

  Customer response

  10/05/2022

  Complaint: 18052068
  
  I am rejecting this response because:

  Altrua Healthshare is claiming that they wont reimburse me because Dales medical needs didnt qualify under the policy.  When we first started submitting,  they reimbursed us.  His medical services were all based on the same reasons.  I have been battling with them for a year now.  They kept asking for additional information and I provided everything.  If I didnt qualify, why would they have me request all payment records, submit reimbursement forms, provide itemized billing statements.  Requesting a Domiciliary letter.  That is a terrible thing to do to a human being that is going through a difficult situation and claiming to be living by Gods word.  I dont believe their letters is inaccurate for the fact  they asked me several times to get them the documentation.  I think they are just not wanting to pay.  If what they say is factual, why did they continue communications with me and send a reimbursement check when we first submitted one.  It would be acceptable and/or appropriate if they would pay a portion of what I submitted.  If  they are unwilling to do that, I am requesting my premiums  be refunded back to me. They have a good way of manipulating  people to pay for their program but you do not receive the service that they sold you.  

  
  
  Regards,
  
  *************************

  Business response

  10/19/2022

  ******************,
  
  

  Again, please understand that Altrua HealthShare is not insurance nor is it an insurance company of any kind.  There is no policy of insurance.  We do not guarantee or promise that your medical needs will be eligible for sharing.

  
  Unfortunately, in this instance, no matter the membership, pursuant to the Membership Guidelines and Escrow Instructions the illness the base of this complaint would have not been eligible for sharing.  Again, I apologize for this unfortunate news.  There are several reasons that this particular medical condition is ineligible.  If you read the guidelines attached hereto, you will see that some preexisting illnesses are subject to limitations.  In this case there is normally a 5-year limitation on the specific illness.  However, this condition was not disclosed on the application in the health questions specifically asking if the potential member had been treated for any illness in the past 10 years.    Additionally,the underlying cause of the condition is ineligible as is noted on Page 11, Sections 1.2, the 1st bullet point at the top of the page and again on Page 54 in Section 6.6, the 6th bullet point.  We do understand that a health care sharing ministry membership is not suitable for every person, and if the condition had been disclosed during the application process, it is likely that you would have been advised that a health share membership would be insufficient for your needs.

  
  Although we cannot share in these particular medical needs pursuant to the Membership Guidelines and Escrow Instructions, we would like to offer our assistance by referring you to one of our associates to have these medical bills negotiated down to a more manageable level.  Depending on financial and other contributing factors it is possible that some negotiated medical bills could be reduced up to 100%.  If you wish to have your medical bills negotiated, please advise.

  Customer response

  10/24/2022

  Complaint: 18052068
  
  I am rejecting this response because:  I need someone to call me to explain my Explanation of Sharing.  Every time I have called, not one representative knows what I am talking about.  Please call ************.  I received the *** (Explanation of Sharing) through the US postal service.  Just a simple call to explain what the 2nd page means would beneficial.  Please call ************.  It appears that a discount has been applied to my ******** statements and I just need to know what has occurred and what that exactly means.
  
  Regards,
  
  *************************

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have repeatedly provided claims, medical ****************** for proof of payment( at Altrus request)and none of my claims are being processed & paid. They have combined claims on several occasions which has caused them more confusion and pushed my patience. I expect my claims to be processed in a timely manner and that I be reimbursed immediately! Their incompetence is not due to my lack of providing sufficient documentation to process claims.Please file this complaint and let others know to beware!

  Business response

  10/05/2022

  Ms. *********************,

  
  We are in receipt of your complaint and regret that you have had any issues with member services.  We have researched the matters at issue and show that you were reimbursed for $597.46 of your expenses on or about 9/17/22.  The medical records were not timely received when they were requested and this caused a delay in processing.  Additionally, medical needs over the amount of $5000 go to our negotiations department in an effort to reduce the amounts owed by our Members.  They deal directly with the provider on those eligible medical needs.   Once a resolution has been reached, any amounts that *** have been paid directly to the provider by you will be reimbursed (less any member responsibility amounts remaining).

  
  We apologize for any inconvenience the delay *** have caused you.

  Customer response

  10/06/2022

  Complaint: 17812883
  
  I am rejecting this response because:
  I am still waiting for my bills to be processed and paid and its been over 150 days!
  Regards,
  
  ****************************************

  Business response

  10/06/2022

  I have requested that this matter be expedited.  I will continue to follow up until such time as your medical needs are resolved.  Again, we apologize for the delay.

  Customer response

  10/14/2022

  Complaint: 17812883
  
  I am rejecting this response because:

  They still have not paid my hospital bill nor have they contacted me with a update.

  
  Regards,
  
  ****************************************

  Business response

  10/19/2022

  Madam,

  I have followed-up on this and your case and we have been in contact with your provider.  Our negotiations team is waiting on an agreement to reduce the amount of your medical billing.  Right now it is in the hands of your provider to decide whether they will agree to the reduction.  It appears that they have requested financial information from you and were waiting on a specific piece of information from you.  We are calling the provider every few days to follow up.  Once we have a yes or no from the provider, we will proceed with processing of your medical needs.

  Many Blessings,

  Customer response

  10/20/2022

  Complaint: 17812883
  
  I am rejecting this response because:
  The statement is INCORRECT, the hospital is NOT waiting on ANY information from me. They have been waiting on Altrua to review and submit their negotiated amount.
  Regards,
  
  ****************************************

  Business response

  10/24/2022

  Madam,

  Altrua HealthShare submitted there settlement letter a month ago and our negotiations team has been calling the provider frequently.  We have been told that this is pending with the person who can approve or deny our resolution.  I will respond further when the provider has responded to our requests.  Thank you

  Customer response

  10/24/2022

  Complaint: 17812883
  
  I am rejecting this response because:
  
  Regards,
  
  ****************************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been a member of Altrua for almost two years now. I am a diamond member paying more than a ****. A month for both me and my husband. When Covid 19 happen I could no longer afford my ******************** and decided to look into a ********* ***** health plan. Someone suggested looking into ********************** that even though they were not a insurance they will cover your medical needs especially if an emergency happen. I heard other ********* *****s were good and being that they advertise they are ********* base I decided I could trust them. Well I was wrong. I went in for emergency gall bladder surgery and the only hospital in ********* ****** and come to find out after my surgery that the hospital is not in network with Altrua and will not send them a claim because their price is not negotiable and Altrua wants to pay very little. My surgery for just this one hospital is over 31,000$ plus something went wrong and I was flown to another hospital in ********* called ******************* have not received the bill for that surgery yet but Im sure its gonna be about the same. I have called Altrua several times about how to get them to pay and I have received two different answers. One was to make a payment plan with the hospital and than they have proof I set it up and they will pay for it than. The other representative said to make payments and than they will reimburse me each time after I showed proof of payment. I cannot afford more than 50$ a month payment so I cant make a payment plan with the hospital because they want a certain percentage. So the hospital saids if I do not pay the balance I will get sent to collections. I just today sent Altrua a UB claim praying that they will accept that and pay the hospital what is owed to them. Even today Altrua assured me that all I would end up paying is my so call portion or deductible and the rest of the bill they will take care of. My membership is A123466759. Please help!

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