ComplaintsforStrategic Fulfillment Group (SFG LLC)

Fulfillment Services

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Initial Complaint
03/28/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I previously had a complaint against this company through BBB. They agreed to not charge me and to remove me from all mailings.They subsequently charged me $20.00 dollars on my credit card, the number I provided so they could verify my address. The card has now been replaced with a new number. Also, they continue to send multiple health newsletters.
Business response
03/28/2023
92080101983
*******************;
*****************************;
********* ** 98663-1702
Dear ***,

We received your complaint from the Better Business Bureau regarding your subscription to ******* Health Letter. According to our records on 3/7/23, you requested to cancel the mentioned publication, which was processed, and a full refund was granted. We ask that you please allow four to six weeks to receive the refund check.

In your letter of concern to the BBB, you referenced multiple newsletters.Therefore, a cancellation was processed for the Arthritis Advisor, which a refund will be processed through the agency, Publications Unlimited, ***, at which the order was requested.

We hope that our prompt attention to this matter will resolve your inquiries. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

Sincerely,

****
Customer Service
**************
Customer response
03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
03/02/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Health Special Report, ************************************************** - continue receiving invoices (current dates 1/25/23) for $28.90. My mother, *************************, is 91 and has dementia. I dont know if she ordered something or not but this needs to be canceled. And her name removed from this solicitation. Please help me. This is her daughter, *************************.
Business response
03/02/2023
Customer number . . . . ***********
                         ***********************;
                         *************************** W
                         ********** 44804-9713

Dear *****,

We received your inquiry regarding your mothers membership to Health Special Reports. Please be assured that all memberships for her have been canceled and any open balance due has been removed. Please disregard any invoice that *** have been processed prior to this transaction.

HSR 015 Pain Management                Canceled
HSR 016 Skin Care                                 Canceled

We have also removed her subscriptions to the following publications from upcoming renewals.

TH ***** **** Health & Nutrition
FH Focus on Healthy Aging
MM Mind, Mood &Memory
AA Arthritis Advisor
HY Healthy Years
HL ******* Health Letter
WL ******* Women's Health Watch

We have also removed her account from receiving our promotional mailings. Please allow 60 days for this transaction to be completed.

We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this inquiry.

Thank you,

*********;
Special Health Reports Customer Service
************** ( Local *************)
customer_service@healthspecialreports
Initial Complaint
01/25/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My client continues to receive books and invoices from Health Special Report that are unwanted. I have tried to cancel this to no avail. He is a senior citizen that has no desire to receive anything from this company but they won't stop. Please cancel this and do not send him any further books or invoices as he will not be paying them.
Business response
02/01/2023
92042000731
C ******** MD
11417 *********************************** Unit 103
********* ** 89135-3320

Dear Friend,

We received your inquiry regarding Mr *************** Degeneration, Health & Wellness Calendar, and Change Your Diet memberships. We apologize for any confusion regarding his memberships. Please be assured that he was receiving the offer cards and the reports due to memberships that were created by him.

Please be assured that we have cancelled all Health Special Reports memberships and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction.We have removed the balance due of $28.90 for SR6523 Macular Degeneration 2023 edition and SR1323 Change Your Diet. Please advise ******************* that he is welcome to keep the reports as compensation for his troubles.

We have also removed this account from receiving our promotional mailings.

We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

Thank you,

Lisa
Special Health Reports Customer Service
************** ( Local *************)
Initial Complaint
01/13/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has been sending publications to my mother unsolicited. They have been previously contacted and asked to cease and desist. I have been appointed by Ms. ***** May *****, as one of her powers of attorneys. I have been granted the powers to exercise fiduciary powers on her behalf. Due to her advanced age and medical condition, she has reached a point in her life where she is no longer be able to handle her financial affairs. As a designated ***** of ******** for my mother, Ms. ***** May *****, I am requesting that this company quit sending her any publications, etc. We will not be paying for anything that is sent as it has not been requested.
Business response
01/13/2023
Dear ***********************,

We received your inquiry regarding your mothers membership to Health Special Reports. Please be assured that all memberships for her have been canceled and any open balance due has been removed. Please disregard any invoice that *** have been processed prior to this transaction.

HSR 005 Combating Memory Loss          Canceled
HSR 006 Macular Degeneration               Canceled
HSR 008 Superfoods                                   Canceled
HSR 017 Health & Wellness Calendar      Canceled
HSR 050 Artery/Heart Failure                    Canceled

We have also canceled her subscriptions to the following publications and any remaining value will be refunded. The refund amount is notated beside the publication.

TH ***** **** Health & Nutrition refund of $15.02
FH Focus on Healthy Aging
HA Heart Advisor
MM Mind, Mood & Memory
AA Arthritis Advisor
HH ******* Heart Letter
MJ MaryJanesFarm
HY Healthy Years
EN Environmental Nutrition   refund of $8.62
WH Womens Health Advisor
BL BottomLine PERSONAL
HL ******* Health Letter        refund of $11.70
WL ******* Women's Health Watch

We have also removed her account from receiving our promotional mailings.

We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

Thank you,

Lisa
Special Health Reports Customer Service
************** ( Local *************)
customer_service@healthspecialreports

Customer response
01/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
01/11/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In September 2022, I received an unsolicited booklet in the mail entitled ********* Today" from Health Special Report. Shortly thereafter, I began receiving monthly invoices in the amount of $28.90 for the unsolicited booklet. Since there was no contact information on the invoice, I returned an invoice to them and said emphatically that I did NOT order the booklet, had NO need for the booklet, did NOT want the booklet and would NOT pay for it. But the invoices continue and now they are "past due" and "pay immediately". Well, that's not going to happen, but I need them to stop harassing me for payment on something I never asked for! If I'm correct, I believe the invoice number they have assigned to me is:#************?
Business response
01/11/2023
Tell us why here...92082400443
**** Fulford
333 *************
************* ** 17055-7004

Dear ****,

We received your inquiry regarding your Health Special Reports membership. We apologize for any confusion regarding your membership. Please be assured that you are receiving the offer cards and the reports due to a membership that was requested by you.

We have canceled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction. We have removed the balance due of $28.90 for SR6522 Macular Degeneration. Please feel free to keep the report.

We have also removed this account from receiving our promotional mailings.

We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

Thank you,

Lisa
Special Health Reports Customer Service
************** ( Local *************)

Customer response
01/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
01/09/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Health Special Report has sent me unsolicited literature (booklet) and a bill for this unsolicited literature. The date on the statement is 12/24/2022. The amount they asked for is $28.90.
Business response
01/09/2023
86031600033
*****************************************;
1163 *******
****** ** 02026-6118

Dear ******,

We received your inquiry regarding your HSR 005 Combating Memory Loss membership. We apologize for any confusion regarding your memberships. Please be assured that you are receiving the offer cards and the reports due to memberships that were created by you.

Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction.We have removed the balance due of $28.90 for SR6023 Memory Loss.

We have also removed this account from receiving our promotional mailings.

We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

Thank you,

*********;
Special Health Reports Customer Service
************** ( Local *************)
Initial Complaint
11/28/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received a post card from Health Special Reports saying they will be sending me a book I never ordered. A search of the return address on the postcard does not indicate that a Health **************************** exists.The only hits when searching were several complaints that this was a scam. The card indicates that you can send an email to cancel the delivery but the e-mail address appears to be bogus. This organization may be connected to a company called Strategic Fulfillment Group (SFG,LLC) The card also indicates that the card may be returned in an envelope within 10 days and write "no thanks" . However, since the e-mail address is bogus I suspect the address on the postcard is bogus as well. In that case I will be charged for a book I didn't order since they never received my instructions. My name is ********************* and my address is *********************************************************************.
Customer response
11/28/2022
I purchased a book with a different title that was marketed as being provided by the ****************.
Although the book had a completely different title than the book referenced on the postcard(that I refer to in my initial complaint), the subject matter of that title was similar. That purchase was paid for using
my credit card so I am suspicious that this company has my credit card information. I do not know for a fact that this company has my information, but since the ability to prevent them from sending me a
book I didn't want and never ordered does not appear possible, I felt my only option was to file this complaint. Also my research indicated that other consumers have had a similar experience and also were unable to contact this company
I much appreciate your assistance with this issue.

Business response
12/02/2022
Dear ************,
Thank you for your inquiry. When you purchased Macular Degeneration in May of this year, you enrolled in a club. You would be notified about the report for the next year and given the option to decline the report. The offer for the report has been declined and we have cancelled the club.
We want you to know that this was not a scam. We are the same company that publishes the Arthritis Advisor, which you have a subscription to.
For further assistance, please do not hesitate to let us know.
Thank You,
*******
Health Special Report Customer Service

Customer response
12/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
11/09/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bottom Line Books sent me an invoice for a book that I did not order and did not receive.
Business response
11/11/2022
*************************
17 ********
*********, ** 07004

Dear ****,

We received your inquiry regarding an order for Bottomline Yearbook,2023 edition. We have forwarded your inquiry to the correct team for resolution.We have received confirmation that the balance for the book has been removed and the membership has been cancelled. Going forward, your account has been removed from receiving further promotions.

We hope that this resolves this matter for you. If you have any further questions or concerns regarding this order, you may contact them directly at:

Phone: **************

Email address: ****************************************
Website: www.Bottomlineinc.com/customer-care

Sincerely,

****

Customer Service
Customer response
11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
10/31/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am the guardian for my mother, *****************. **** has received invoices for two books that were supposedly sent to her: Stroke for $28.90 and *********** Disorders for $28.90. Her account number is not clearly stated on the invoices, but a scan of the invoices is attached.**** received numerous books from Health Special Report that she did not order and paid for them thinking she had to do so. The most recent invoices provide no evidence that she actually ordered the two books in question or received them. They do not state the dates when **** supposedly placed the orders nor the dates the books were supposedly mailed and their tracking numbers to confirm delivery. The invoices do not provide an e-mail address for customer inquiries or a website where customers can set up an account to check order and delivery information. Rather, Health Special Report appears to be trying to pass itself off as ******* Health Publishings Special Health Reports, which have almost the same name.The company also makes it difficult to file a BBB complaint against them! When searching for Health Special Report, I found the company was not listed with the BBB. It is listed as Strategic Fulfillment Group (SFG, LLC), a name not stated anywhere on the invoices.This company clearly preys on elderly people who do not have the resources to research the company and cannot keep track of their interactions with them. Once an individual orders one book, the company automatically ships others and then charges the person for them. The company is scamming elderly people and should be fined and put out of business!Given this companys deceptive business practices and complete lack of transparency, I demand that all invoices for ***** account be cancelled and no further mailings of any kind be made to her.
Customer response
10/31/2022
I have not contacted the company at the toll-free number. I want to have the option of resolving the complaint by e-mail or an online chat as with other businesses so that I have a written record of all communication with the company. I do not want to communicate with the company on the phone because no written record will result from the interaction. I would have no proof of what was said during the conversation to bring up with the company in subsequent interactions.
Business response
11/02/2022
45002666675
******************;
702 ************
********* ** 48309-2551

Dear *********************,

We received your inquiry regarding your mother, ************** membership to the following Health Special Reports, COPD/Lung Disorders, Stroke,and Blood Pressure/Cholesterol. Please be assured that all memberships for her have been cancelled and any open balances due have been removed. Please disregard any invoices that *** have been processed prior to this transaction.

We received your recent concern about the Health Special Reports. These orders are a membership and are ongoing unless they are declined and cancelled. Once a customer joins the membership, they will be on the list to receive the annual updated version. We provide members with announcement cards at the end of October indicating the new report will be soon mailed. This allows the member the opportunity to decline the upcoming report if they so choose to do so. If we do not receive a response to the announcement card, then the updated report will be processed and mailed in early December.

If a customer opts to join a membership, they are under no obligation to continue or receive the annual reports, and *** select to decline any offer, and cancel the membership at any given time. Also, the members *** choose to return any unwanted shipments. Once those reports are received, we will adjust the account accordingly.

We have also removed ************** account from receiving our promotional mailings.

Sincerely, we hope that our prompt attention to this matter will provide you with a resolution. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

Thank you,

*********;
Health Special Reports Customer Service
************** ( Local *************)
customer_service@healthspecialreports

Customer response
11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/18/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Mailed payment for subscription...after three months of waiting for delivery they claimed they never received payment. I cancelled old money order and sent a new one. Now, they claim I cancelled original subscription and stopped my deliveries, which have been late. I received no warning about the subscription problem, their customer service is a joke...they give the run around with double talk. You can't get ahold of anyone who can answer your questions appropriately. I am out of subscription cost of two payments...**** shame this magazine use to be good.
Business response
07/19/2022
***************************
*********** ** 48439

Regarding the customers subscription, we are showing to have received one 12 issue subscription order paid by **** ($24.00) on 1/5/22 and another 12 issue subscription order which was to be paid by money order on 1/19/22. Due to a stop payment request, the money order was not processed successfully into our system, the account was flagged as NSF and the subscription was placed on hold.

I was able to speak to the customer over the phone on 7/19/22. Per the customers request, the subscription has been fully cancelled.A full refund in the amount of $24.00 for the 1/5/22 order will be issued back to the customers **** and should be fully processed in 2-3 business days. A confirmation email has also been sent to the customer with a summary of the actions taken. We hope this resolves the issues brought to our attention for all parties.

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ComplaintsforStrategic Fulfillment Group (SFG LLC)

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