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Business Profile

Apartments

The Element at University Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into 4475 carter creek pkwy apt 134 bryan,tx in july 2022. I moved out in January 15, 2023. I paid my prorated rent, water bill for december in january 2023. Company is now trying to over charge me again for rent and water. I have contacted them many times and visited the place many times to have the system issue resolved. Management refuses to meet with me in person. I sent this email: I called yesterday to ask if you had updated the account to the appropriate amount since we paid our last month's rent. I called again today since the portal is still not updated. No one picked up the phone. I will attach the document below that was emailed to me from our confirmation of payment. We paid $ 671.69 to move out. Please update the portal so The dirty stove, broken blind (which the faculty broke, not us, and I reported it), and water can be paid for. Also, please do not forget to readjust our deposit and the overpayment for move out, to deduct from the dirty stove, broken blind (which the faculty broke, not us, and I reported this), and water payment. The dirty stove totaled 50.00$, the broken blind totaled $80 (which the faculty broke, not us, and I reported it), and the water bill totaled $29.92. You also included move-out rent to be Monthly Rent - Posted from 01/01/ 2023 to 01/15/2023 as $612.10 and Monthly Rent - posted from 01/01/2023 to 01/15/2023 as $29.69. This in total is $641.79. Our monthly move-out of $671.69 minus the amount we actually need to move out of $641.79 equals $29.90. This means that we were overcharged a $29.90 payment. Therefore, The dirty stove, broken blind (which the faculty broke, not us, and I reported it), and water bill totaled to be $159.90. then deduct our deposit of $99.00 dollars, which would equal $ 60.90. Then deduct our overcharged amount of $29.90, which would equal $31.00. Our closing payment should be $31.00. (I sent screen shots of all information to them, delivered letter, and even called and email)

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rent ($1055.00) was withdrawn from my account for December rent on 11/30/2022. This was an automated payment set up through the portal provided by the apartment complex. On 12/13 we were informed the complex did not recieve the payment. I paid through a new portal The Element directed me to. They agreed to waive the late fees. The Element told me the property management company (************) would refund the origianl payment. I have contacted both The Element at University Park and ************ repeatedly, but have been unable to get a refund

The Element at University Park is NOT a BBB Accredited Business.

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