ComplaintsforWhite Knight Pest Control

• Initial Complaint

  01/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to separate doing business from this company due to their incompetent staff servicing my home since 9/23/21. I have experienced their staff missing issues on almost every quarterly visit and had to be re-serviced or personally show them what needed to be done when this is their area of expertise . I had one technician tell me someone borrowed his equipment out of his truck so he will do his best with what he has. I had one technician call to tell me he just finished my property and I happened to be outside in the yard and told him he wasnt at MY house. Turns out he had serviced the WRONG address. I wondered how the people felt having a strange man walking around their house. This is only a few issues, I have far to many to mention. On 9/23/21 I emailed (see attachment) White knight to tell them I no longer wished to have their services. The technician showed up anyway and serviced my property. I called them to find out why they came after I asked them not to. I was told because I had to give a notice to stop services. I reluctantly agreed to their demand of payment for one quarter before they would end service. Payment was made on November 8th. After Completing their demand and explaining to a supervisor all the issues I had experienced via telephone on/or around 12/5/2021, today, 1/11/22 I received an invoice for payment. When I spoke to the rude employee, she goes on telling me that this has to be paid in order to stop service. This is ridiculous! I told them on 9/23 my intentions and feel like they are trying to bully me into another payment. Please assist me to get this company to cease all contact with me.

  

  Business response

  03/10/2022

  We have reviewed this account and waived $85.52 which brings the account balance to zero.  The account has been closed and not additional monies are owed.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A salesperson (*****************************) came door to door and sold me a Pest Control service. I agreed to a years service based on the fact that I was having a Celebration of Life for my husband (who had recently died of Covid 19) in July that I needed my yard to be pest free for. He was selling door to door in my neighborhood (against our neighborhood covenants) and promised me this would be taken care of. I paid for the 1st 2 services and when I needed the service for the Celebration of Life he promised they would perform the service several days before. We arranged a specific date and time. They never showed up. About a month later I called to report them not following through and to cancel the contract. On September 9th I called and told the company I was cancelling the contract due to them not following through with the one thing I was promised. I was told it was cancelled by ******. Then a few weeks ago I received a letter from a collections company that I owed $140 plus a $25 service charge. I have called the company at least 8 times in the last month or two to try and resolved and am told over and over whomever I speak with is unable to cancel the contract (which I thought had been cancelled months ago). I have spent a great deal of time being transferred and on hold and subsequently disconnect until finally today I heard from the corporate office, ended up paying $140 to get the collections company to leave me alone.I was just told by the corporate office ((**************) who just called me that my sales person doesn't work for their company and is contracted by a 3rd party. By the way the salesperson had given me his cell phone # and now when I call back it is no longer his phone number.I am so disappointed and would like others to be saved from the mental trauma I have gone through due to this companies blatant lies. I feel that as a Covid 19 Widow, I was taken advantage of. This company does not follow through on its promises and preys on the weak.

  

  Business response

  04/12/2022

  A refund was processed on 3/10/2022.  This issue has been resolved and closed.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A young man came to my door selling pest control services. He was very smooth telling me how they could get rid of any pest problems because their equipment was the very best, etc. I told him I had a contract with a pest control company. He told me he would give me a onetime trial for $70.00 and if I was not satisfied I could cancel with no problem. They were to treat my yard that afternoon. Later he came back saying it would be the next day and ask me for money or a credit card #. I refused to pay or give him my credit card #. No service had been done. No service was provided that evening or the next day. If they had sprayed there would have been signs of dead bugs and I was home the entire time and would have heard them, I also would have had to let them in the fence had they come. The office called me wanting my credit card # and later that day the man came back asking for it to be paid. I had to order him off my property. On 9/7/21 they billed me $70, I sent a note I do not Pay for services I did not receive on 9/22/21 I recieved another **** for $70, on 10//21. I recieved a **** for the $70 plus $10 for late charge and a note saying $10 would be applied every 30 days until the balance was pain. This company is a scam. I have good credit and do not want it ruined. Please Help!!!!

  

  Business response

  02/07/2022

  In reviewing this account we did find a signed agreement on file.  We have also made numerous attempts to contact ******** regarding the balance on this account.  We have determined that the balance on this account is owed.

  Customer response

  02/11/2022

  Complaint: 16445601
  
  I am rejecting this response because:  If I did indeed sign the document it was for one pest application only for $70.00.  I did not receive ******** control services from your company.  I am not going to pay for a service I did not receive.  
  
  Regards,
  
  *****************************

  

  Business response

  02/21/2022

  Please find attached a copy of the signed agreement.  In the center blue highlighted section is shows that this was a quarterly subscription and outlines the months each service is due.  

  Customer response

  02/27/2022

  Complaint: 16445601
  
  I am rejecting this response because:
  
  Please review my attached response in Pages document.

  
  Regards,
  
  *****************************

  Customer response

  03/01/2022

  Complaint: 16445601
  
  I am rejecting this response because:

  
  
  Regards,
  
  *****************************

  

  Business response

  04/11/2022

  We have determined that the balance is due and the complaint has been closed.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/27 set up service for mouse problem 12/28 received service for multiple pests trying to get specific mouse troubleshooting 12/28 received contract stating we got discount for first service equal to 3 service calls 12/28 refuse to sign contract and cancel told them to come back and retrieve their equipment 1/ 4 text to my phone to cancel 1/5 call to confirm cancellation. Call center unconcerned

  

  Business response

  01/06/2022

  I called ******* and advised him that we have issued him a full refund.  Thank you

• Initial Complaint

  01/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We allowed white knight to come and treat our new build home. They came twice and we still had fire ants. My son is highly allergic and was bitten in our home. I called customer service to complain and was told a manager would call me and 10 minutes later I receive a **** for $162. For three months I attempted to reach the manager with no success. Finally, someone called me and he was very rude and basically said I had to pay or it would be sent to collections. There was no concern for my son or the fact that their products dont work. There was no quality of customer service. The manager told me that it was probably because of my home that I had ants. He insinuated that my home was dirty and thats why I have ants. I keep a very clean home. I ended up agreeing to pay $81 just to close it out and end the relationship with white knight. I would love to have that refunded as I am still very unsatisfied with the service itself and the customer service. Ultimately though, I want to warn others of this horrible company and hope that others can avoid the same headache.

  

  Business response

  04/12/2022

  We spoke with ********************* this afternoon and refunded the early termination fee.  Thank you

  Customer response

  04/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Business fails to uphold its standard in which I paid for. Doesn't not offer a refund only offers to come back out and re spray house. Pests are still a problem and re spraying has done nothing.

  

  Business response

  01/03/2022

  In reviewing this account we have found that a refund is not due to the **************.  We have offered to come back out as per our Service Guarantee and the customer has refused and insists only on a full refund.  

• Initial Complaint

  12/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company did not privide service as promised. They were supposed to service my property on a scheduled date. They then proceeded to continue to reschedule the date to 4 different dates. On the final date i again had to call the company because it was after 5 pm and the technician had not arrived yet. Their service hour are between 8-5. **************** contacted the technician and he said he would be arriving shortly. As soon as i opened the door he was very agressive and questioning what are you upset about! I told him he needed to watch his tone and proceeded to tell him i was fristrated because this service had been reschedule 4 times and now its after 5 pm and he is just showing up, and also i didnt appreciate his attitude. He turned around walked off and said im cancelling your service, you can reschedule. I contacted the company to complain about their employee and cancel my service. They are wanting to charge me a $200 cancellation fee. Their technician did not provide the service that i am paying for wven though i took the day off of work and waited around all day and now they want to penalize me. Because of the encounter i am not comfortable having their service people in my home. I am female and live alone with my 2 small dogs. If their tech was that agressive at my door i would never let him inside. How can they expect me to continue to do business with their company.

  

  Business response

  12/22/2021

  I called and left a VM for ***** to contact me regarding her complaint and the fee she was charged.  Thank you

  Customer response

  12/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have agreed to fully refund the cancellation fee of $248.98
  
  Regards,
  
  ***********************

• Initial Complaint

  12/07/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am owner of said property and had signed an agreement with White knight **** on 09/2020 for carrying out **** Services at my new residence. It was my first day at new house after we visited doing closing and getting keys, instantly the company rep visited and offered services. We had moved two days ago from VA and werent aware of any pest issues.He is so deceitful did not share any terms of contract and made me sign on a tablet. Yes, it was my fault without checking & reading terms I opted and paid for first service, as it was new house, the area was all open land with no adjoining houses and didnt want any infestation. It was never explained to me by the rep, that is a yearly contract. Though we didnt have good service experiences with the company we still paid for a year as per contract and an email was sent to cancel the contract on 08.17.2021. All dues were paid on-time and nothing was due. As per our contract our last service was due in Aug 2021. We called to schedule the service and due to traveling and our busy scheduling issue, we got service done on 9/11/2021. The pest control company is asking for payment which was already paid. We had multiple phones calls and exchange of emails on subject, that the dues have been already paid. I have sent multiple emails to cancel and stop sending bills for dues, as nothing is due. Still I keep getting **** for $75.78.White Knight have been claiming for payment for which was already done and claiming this service out of contract. This shows the malafied intensions to extract money. It is prayed that White Knight may be directed on act on good business ethics and stop harassing us for undue payment. Thank you

  

  Business response

  12/22/2021

  As of today, the account is fully closed and there is no balance owed.  Thank you

  Customer response

  12/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business also sent me a collection notice 2 days ago, maybe kindly directed to withdraw it.
  
  Regards,
  
  *******************

• Initial Complaint

  11/15/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  A White Knight Pest Control salesman came to our poorer neighborhood with door-to-door solicitation on July 3rd 2021, to my memory he wasn't even wearing a mask either. The man said that they were giving a deal of coming around and spraying around the house for pests for a low price of $30 dollars, never once mentioning this being a continuing service and leaving me with the idea that it was a one-time thing unless I requested their service again. They set it up for them to return within the week and get our card information then. When the man returned for the **************** Service'(that's what it's listed as on their website) on 7/7/21 he took my card information, having me sign a line on his phone. This line was set up exactly like anytime you swipe your card and are asked for a signature for the transaction and did not indicate anything else at all, no contract information at all, not a thing, so I assumed it was the card signature and signed. It seems that I apparently signed us into a contract for 7 quarterly visits extending out to Feburary 2023 without my explicit knowledge of doing so. Furthermore, each of these quarterly services was now priced at $100 each which was also never mentioned in the initial discussion, and calling to cancel I was told that to do so I would need to pay around $300 or so upfront just to cancel the services due to this contract I never knowingly signed. In the uploaded contract I was able to attach here, my signature line was all I was shown when I signed it and when signing any document with my initials I always capitalize my initials. On this contract, my initials indicating I read anything are not capitalized because I did not fill them in.

  

  Business response

  11/23/2021

  This was resolved.  The ******************* has agreed to stay on as a customer and switched to monthly payments.

  Customer response

  11/23/2021

  Complaint: 16143438
  
  I am rejecting this response because: before filing a complaint here I called the company to tell them I didn't want their service. I was told that I was on a contract, again one I never agreed too, and I could either pay a cancellation of $300 something or do monthly installments of $33 and that they would keep charging me to the end of my 'contract', rather than the $100 fee per service(this was not acceptable as my financial situation could not afford it, I was basically backed into a corner in regards to switching to the $33 monthly fee). When I agreed to the first service I was told I could just do the first service and I could then decide if I wanted more. The sales person that came to my house never mentioned a contract that locked me into service until 2022, and definitely never mentioned a cancellation fee of such a substantial amount. I never signed a contract in the first place, the signature on the contract was done digitally for, I assumed at the moment, my credit card information for the first and what was supposed to be only service. When I called to cancel, my only option was to change my billing, before I was told to file a complaint with the BBB instead. To reiterate, the sales person, who was going door to door came to a low income neighborhood, lied about the terms of the service by saying it was only $30 for one service without mentioning I would be locked into a contract for multiple services at an increased price. Then made it seem like he was taking my signature for credit card purposes and then used that and put it on a contract without my knowledge. When calling to cancel for a service I never wanted I was told I had to pay $300 something or switch to monthly installments and there was nothing else they could do, stating I was locked into a contract. I then came here to complain about the shady business practices and hopefully cut ties with the service I never wanted that is charging me money I cannot afford to lose, especially during a pandemic.
  
  Regards,
  
  ***************************

  

  Business response

  12/07/2021

  I called to talk to Deinna and left a message with my cell number - *****

  

  Business response

  12/09/2021

  We called and spoke with ******************.  This account has been closed with no early termination fee.

  Customer response

  12/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  10/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The business is incompetent. As a costumer I am paying for service, not hassle. This company is more of a hassle to me than a service so I canceled my service with them. They keep calling and harassing and threatening me.

  

  Business response

  02/21/2022

  The balance of $216.50 has been removed, the account is closed with no additional fees owed.  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩