Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and its pathetic employee (*********************) are the epitome of UNPROFESSIONAL and DISRESPECTFUL! I received a text on July 6th being accused of misappropriation of insurance funds and theft of services (which are all LIES) and that I needed to contact that company that very day or they would go ahead and file a motion against me the following day. I contacted the number in the text regarding the frivolous lies and was met with a NASTY attitude by ****************. He screamed at me while telling me he would "put my a** in jail." He repeatedly yelled that I stole money that did not belong to me and would hardly let me get a word in. He also referred to me as a "hoodrat B***h." (which I find highly offensive and racist seeing as how I'm an African American woman), he brought up my family members (living and deceased) that has nothing to do with this situation, Again, I was threatened with jail and how he would get the Attorney General on a three-way call (didn't have enough pull to pull it off, lol). I was also threatened with a lien on the home and they would start foreclosure proceedings. Like I told **************** I attempted to pay this company, but I was NOT going to pay them the **** they wanted instead I was going to pay them the **** I received from the insurance company, because they damaged my personal belongings and property and did NOT deliver on the services that they guaranteed. **************** told me to get my debit card out because they would accept the ****. I asked for proof/verification, and he said he would send it via email (NEVER received it). After thinking about it, I told **************** and a **************** who was now on the phone that I would rather pay the company directly because I did NOT trust them at all after being berated and demeaned. They told me that was not an option, and they would call the company on three-way to verify that they would not accept the payment directly from me (which they NEVER did). This **** poor company needs to be STOPPED!

  Business Response

  Date: 07/31/2023

  This complaint needs to be removed immedatly as this violate the terms of her settlement and release of liability. This customer contacted our office screaming and cursing claiming that she had done nothing wrong but per the attached documentation you can see where ***************** received the insurance proceeds and attempted to keep them for personal gain. In addition she was upset that the contractor was requesting all of the money that she agreed to pay. I have attached the authorization for that as well. This settlement had a non disclosure and the complaint needs to be removed immediatly as these terms were agreed upon with ****************. As for the remarks she claims were made that is entirely false and she was treated with the same respect that she showed to our office. At the end of the day she was a non paying customer of our client and we made sure that she did the right thing and resolved the matter. This was a successful case all the way around. 

   

  Customer Answer

  Date: 07/31/2023

  I am rejecting this response because:   Per usual this **** poor so called company is LYING. There was NEVER any non-disclosure regarding this situation. I settled with them with what I wanted to pay them, but the complaint was filed way before that settlement. The company is trying to save face because they know their practices are ILLEGAL and **************** is a RACIST! EVERY conversation/interaction I had with that ********** **************** or **************** was RECORDED and I will be releasing them via social media to show just how I was treated with disrespect. Whats done is done, but trust this hood rat b***h as I was called will have the last laugh 

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Premier management contacted me about collecting a debt. They said they would collect $6800 of the debt, of which I would get 5000.They asked me for paperwork which I provided.They seller my debt without asking for $1200 of which I got 900.When I called and asked about the difference, they told me that I was a liar and a thief, and that I had provided them wrong information.**** which was the person who has my case was very misleading I would go as far as to say, liar, flat out liar.He promised me $5000 out of a $6800 land which I did not think was too bad. It was a lie. He settle my account to help him settle somebody elses.In other words, he gave me up to make it eaiser to settle the persons claim that had payed him. He called me out of nowhere promising me a $5000 settlement. **** is very unethical. And then blames it on you when you ask him questions

  Business Response

  Date: 06/06/2023

  This complaint needs to be removed all together. I have attached the document that ***'s Custom Trim not only authorized settlemnt but our office kept him from getting sued. ***'s custom trim was not honest about the work that was done and was trying to take advantage of one of its customers. ***'s Custom trim had deficient work and did not complete the job to the scope that was requested. We advised this contractor that IF HE WAS owed the total amount that we would do our best to get that amount covered. We worked this case for months trying to keep ******************* Builders from suing *** for the defiecient work. *** should have *** charged more but instead of enforcing our contract we just sent him his money. WE DO NOT REPRESENT CLIENTS that are not honest and this contractor WAS NOT HONEST about the project. The BBB needs to remove this complaint because as you can see in the assignment of debt that I have attached *** not only assigned the rights title and interest to the case to my office but he authorized our office to use its descretion in settling the case. ***'s case is closed and he has been paid ON TIME per the terms of the contract and he has tendered that payment. 

   

  Customer Answer

  Date: 06/06/2023

  I am rejecting this response because:   
  I have seen no paperwork for proof of back charges or deficient work.

  I have a solid reputation in ******, ***** of doing very reputable work.

  I can supply plenty of contractors and homeowners that will back my word.

  I had a full crew on that job. Everyone of them can back me up..

  **** does not do honest business.. he lies and deceives to get work.

  **** told me that my money would be easy to collect and I would have it in two weeks. Not only did I not have it in two weeks. He sent my check to the wrong address.. and the check was not for the right amount. Which I have not cashed yet, so I have not been paid.

  **** is very unethical about his business practices. If he does not supply me with proof of back charges or defective work, I plan on filing a lawsuit.

  Business Response

  Date: 06/07/2023

  As much as I can appriciate this response from the customer I provided him a detailed enguagement letter that is very clear as to our services. We did no service this case until the contractor had the ability to review the contract and agree to the terms. I wish that every case was 100% collectable but unfortunatly we do not know all of the details until we start working these and this customer was not honest with us. He has a hand written esteimate for wich the work was not completed. The "debtor" provided proper documentation to dispute the claim as per the agreement *** gave full authorization for ** to settle the claim. We adheared to the agreement and paid *** on time for the funds received. This complaint needs to be removed by the BBB as it is frivolous and inaccuratly reported. 

  Customer Answer

  Date: 06/07/2023

  I am rejecting this response because:   
  **** says I was not paid in full because of back charges.

  lets see the back charges. ?????

  lets see the paperwork supplied by *******************. To even give you a foot to stand on.

  You run an unethical business show me the back charges or I will file  lawsuit.
  you sold me out.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency is calling and texting me in an extremely unprofessional manner. On this date, 5/3/23, I was contacted by *************************. When i advised I wouldnt speak with him, he suddenly asks how my son is doing; this came off as very threatening as there was absolutely no reason to ask about my son who is currently on deployment and actively serving his country! I'm sure that's more than I can say about either of these schmucks! They have called me a "knucklehead" and "not very smart," and are falsely alleging criminal complaints over a civil matter. The threatening nature of suddenly asking how my son is doing in response to me asking them to stop calling and leave me alone went way too far and is egregious behavior, even for the lowest of lowlifes. I asked for ******'s Supervisor and it was *********************, the jerk who first called me names and presented all of the misinformation, so I asked for the other 50% shareholder of the company and was told "************* la ha" and him and ****** started laughing. I now know its *********************, and I would be very embarrassed if I was the *** of this nonsense, 2 yr old company with poor reviews and no foundation or decent employees.

  Business Response

  Date: 05/09/2023

  This complaint needs to be removed immediatley by the BBB as this is not a customer review for services. **************** is being investigated for a mishandling of insurance proceeds for a loss claim at her property. In addition **************** falsly used our phone number to attempt to extort information out of her ex husband. She has a lengthy history of this type of behavior and is attemting to obscond insurance proceeds. I have attached a copy of the legal filing of the lien that has been placed on her property. The complaint is completly erroneous and an attmept to avoid action being filed. The contractor in questions has decided to move forward accordingly and our office is not handling the case. 

  Customer Answer

  Date: 05/10/2023

  I am rejecting this response because:   This is a very appropriate complaint about your business tactics and your absolutely unprofessional and threatening behavior. You are violating state law by practicing as a collection agency in ***** without being bonded, and making the threats that you were making towards me (that you will lien and foreclose on my home, refusing to tell me your business name or the name of your CEO, etc). You claim not to be a collections agency when even your ******** page says you are! Some of the information contained in your response is also untrue and therefore defamatory. You attempted to use contact with my abusive ex-husband to extort information. You told me, I deserved to be a victim of abuse from my ex-husband, because I couldnt keep my mouth shut. You may veiled threats towards my family and CLEARLY HAVE NO CLUE about my account or my issue with *******************. Why are you posting my lien from Warrior? Look at my complaint of them and the lies they told in their response! You threatened to lien my other home, so try me. I let you explain what your purpose was and I couldnt even understand if you were representing warrior restoration or my insurance company (who has my back). And then you hung up on me the second I responded despite YOU asking ME for a two way conversation. Youre all a bunch of insurance scammers and sadly youre all getting caught! Wheres your slam dunk now? 

  Business Response

  Date: 05/25/2023

  This lady has fraudulently used our company information and texted and called her ex husband posing as us to try and extort information from him. We are seeking full legal recourse for these actions as she has a history and propensity of this type of behavior. This complaint is frivolous and she is using the BBB as a tool to try a avoid her obligations and tryf to scare us into not pursuing her. I will provide all case information pertaining to what has been filed and we request that the BBB remove this immediately as it is false in its entirety. 

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ''Threatening consumers (which Premier account management) has done on several occasions.''Contacting consumers at their place of work. I am here by notifying Premier account management not to contact me during my work hours. ''Harassing a consumer (which Premier account management) has done on several occasions. Calling daily, excessive. ''This is a formal request for Premier account management to stop contacting me. These changes from Servpro have been disputed.Itemized details for charges: ServPro of South ***** Case: *********** Final Payment: $19,788.69 This amount has grown since the first contact from Premier account management. Original amount was $5,000.00? Also, a quote for $11,173.68 was sent to ServPro about replacing my floors which were scratched by them. Which they refuse to pay. Is this amount included in this debt collectors amount? How, why? A detailed list of item was sent to ServPro which was part of the original dispute.

  Business Response

  Date: 03/29/2023

  Thank you for bringing this matter to our attention.  Premier prides ourselves on assisting all our consumers in a positive and ethical manner. In effort to assist you in getting this matter resolved, an account audit was performed on your account and account activity. It was found that you received calls due to insurance proceeds due our client for work done on your residence.  Our collection representatives are contacting you regarding the issue.  It is never our intent to create any negative experiences for our consumers however the complaintant is witholding over $16,000 worth of insurance proceeds that belong to the contractor that we represent. Our intention is to insure that our clients are not taken advantage of by homeowners that maliciously keep insurance money that does not belong to them. Until the complaintant rectifies the outstanding case our efforts will continue on behalf of our client.