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Business Profile

Fire and Water Damage Restoration

Paul Davis of North Dallas

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Stephen H

    Date: 02/18/2023

    Stephen H

    Date: 02/18/2023

    RUN FOR THE ***** AND DO NOT USE THEM !!!!

    I was very clear when this process started, I told them clearly I was using them because they said they could do all phases of the project. I was under a time crunch because I am relocating for a new job and this issue had to be corrected before I can list the property for sale.

    It was important for me to have one company working with the insurance company (who was a preferred vendor) all through the process to speed up the process and be most efficient.

    When the area was certified dry... and reconstruction was suppose to start I was told you have zero capacity to take on a new project!?!?!?
    New project, I am an existing project with ************** and just completed phase 2 of 3 phases!?!? It was not that construction would be just delayed - I was told you were not taking on new business for the foreseeable future!!! Did you not know this before you took the project on three days ago??? I said very clearly, I wanted a company who could do all phases and you can't and couldn't when you started this process.

    NOW... I am left with a jacked up closet and scrambling to find another contractor to do 1/3 of the total project (a less attractive opportunity) you were suppose to complete!!!!

    I will NEVER recommend you to anyone... in fact I will find people I don't know to tell this this story of how you screwed me over with your actions.
    I will tell anyone and everyone I know this story - in line at the grocery store, at the ******, my relator, my lender, anyone and everyone. I will use every social media platform to warn others of your organizations unprofessional behavior and how you made a stressful time even worse.

    [******* my coordinator and ****** and team who did the drying were all great - hard working and professional! (they are the only reason you got any score at all)]

    Paul Davis of North Dallas

    Date: 02/24/2023

    Hello *******,

    Thank you for your feedback. We value our customers experiences so that we can work on continuous improvement. I apologize we were not able to assist you in your reconstruction. But we appreciate the positive feedback you gave our mitigation team.

    Thank you,
    Paul Davis of North Dallas

Paul Davis of North Dallas is NOT a BBB Accredited Business.

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