Business ProfileforYes Garage Door Services LLC

"Yes Garage Door" (YGD) serviced my garage door initially on 1/31/2024. The door would partially close and then pop back up without closing. The tech said we needed to change out many parts and the cost would be almost $900. He completed the work and the door worked for a day. "YGD" tech returned on 2/5/24 to recheck the door. He looked on as the door button was clicked... the door began to close and popped back up just as it had done the first time the tech came out. The tech smiled and immediately told us the problem was that an obstruction was a little too far over the sensor and he could fix it for another $250. My husband, *******, said, "we already paid $900 and we still have the very same problem as before." The tech replied, "I feel ya." We did not authorize any additional work. The tech left. The next day I called "YGD" and spoke with customer ********************** person, ******. She listened to my complaint, had no additional questions and immediately said the issue would be sent to "Escalation" and that she(******) would call back within 48 hours. On the third day I called and spoke with ******. She said there would be a refund of $150. I requested the full labor cost of $250 be refunded. She commenced yelling, said the decision was final, that she was on "the board" and there was no else I could speak with. I stood my ground for the $250 (did not include the overpriced "parts") so she said I would get no refund at all. YGD did work we never needed and my garage door still has the exact same problem it did $900 earlier. YGD offers no resolution. My experience correlates with all the other negative complaints lodged against YGD. How are these people still in business???