Complaints

This profile includes complaints for All My Sons Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All My Sons Moving & Storage

  2400 Old Mill Rd Carrollton, TX 75007-5900

  
• 

  All My Sons Moving & Storage of Rhode Island, LLC

  7 Adam Rd Stoneham, MA 02180

  
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  All My Sons Moving & Storage

  3129 Pelham Pkwy Pelham, AL 35124-2021

  
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  All My Sons of South Raleigh, LLC

  3800 Centurion Dr Ste 109 Garner, NC 27526-7277

  
• 

  All My Sons Moving and Storage, (VA) LLC

  8176 Mechanicsville Tpke Ste B Mechanicsvlle, VA 23111-1219

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2025, I spoke with a representative to schedule movers. After speaking with a second representative, and realizing the first did not advise me of all the costs/correct terms, I immediately canceled the appointment. I then asked for a refund of my deposit. The representative said they would gladly do so. I waited 14 business days for a refund. On the 15th day, I called and was told I should have had the refund by now, that it was in their system but they had been having issues. I was also advise I wasn't the first to complain. I was transferred by that representative to speak with someone else and it went to voicemail. I left my name and number and never received a call back. That was Friday, March 28, 2025. I called back Monday, March 31, 2025, and was told a supervisor would be looking into it, and to call back if I didn't hear from them by the end of the day. I didn't so the next day I spent almost an hour on hold trying to get to a representative, and no one picked up. I still have not gotten a refund or a call back from anyone at the company.I believe the location I added is the correct location, but I am not 100% sure because they never gave me the office address. I did ask for the Atlanta office on my second call and when transferred I was told it was "the other office" and transferred again.

  

  Business Response

  Date: 04/25/2025

  We appreciate you bringing this to our attention, ********. Per review of your file in our internal database system, it was found that we attempted to refund your deposit on 3/13/2025, but there appears to have been an internal system error and the deposit did not go through. We are investigating the issue immediately. Someone will be reaching out to you directly and your deposit will be refunded on, if not before, Wednesday 4/30/2025. Our sincere apologies for any inconvenience this may have caused, ********.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally found this business off of ****** maps because they had a 4.7 star ****** rating. However, when the 2 movers arrived on site, one of them was on the phone with dispatch for almost an hour while the other guy struggled get items to the vehicle increasing the load time drastically. We arrived at the new address (which was only 4 miles down the road)and they told me I needed to pay them almost 1,000$ or they would drive off with my stuff and hold it hostage in their warehouse when I communicated my surprise at the astronomical costs they were trying to charge when some of the services charged were not even provided. There were a ton of unexpected fees like a 150$ gas charge in addition to the 160$ extra hour they charged to get to the job site (ie gas charge?) and they also charged a ton extra for every little item they used like a disposable mattress protector (which they did not actually use) and 6 tapes somehow (everything I had was pre packaged and boxed). When I asked the movers about the price they handed me the phone with their supervisor and he told me he did not care about my thoughts because he has other customers who like their company. (I moved from a 1 bedroom apartment to a 1 story 3 bedroom house 10 minutes down the road). The supervisor was rude, and the amount paid for the minimal service was laughable.

  Customer Answer

  Date: 04/15/2025

  I was contacted by *********** corporate and was able to come to a resolution.

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to address your concerns, *****. Our most sincere apologies for falling short of exceeding your expectations. To have a negative experience is never our commitment. Per our review of your claim within our system database,on 4/17/2025 an offer was made and accepted. A settlement agreement was sent and signed by you, our customer. Payment has been mailed accordingly and your claim has been closed. Moreover, we do apologize for the inconvenience. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally received a quote from their office and was told there would be no travel charges. I explained I was on a strict budget for my move. I received another call from ******** who was the "Operations Manager" who quoted me higher than I was previously quoted. He did adjust the quoted amount based on what was in their system. I explained to him that I was on a strict budget for the move which I did mention several times. On the morning of the move ******** called asking if I wanted to add another mover because it would save me money. Seeing that I was trying to save money I figured ok but it ended up costing more money in the end. They charged me for 1.5 hours of travel time which it is less than an hour per ****** maps. This came out to $298 just in travel time. When I called back upset as expected I was mocked and made fun of and basically made to feel dumb. I let ******** know that I would be filing a complaint and he said "Good I hope you do". I told him I wanted more money back he said no that I would only get the money owed for time not used. I tried to call the "corporate" office but conveniently it always went to his office or him. I expressed that I didn't want to speak to him because of how he treated me. After a few tries I did reach another representative who laughed at me when I explained what happened and what ******** said to me about my situation and then he transferred me to ********. I recorded this call between me and ******** because of the last interaction I had with him. ******** continued to make me feel disrespected and was rude to me still. Ultimately I had no one else to speak to but him he said he owned the company. So he used that to bully me with how he treated me. I wanted to get $250 back because it doesn't take 1.5 hours to get from his location to my address he only offered $50. The amount of disrespect I received and lack of empathy is disgusting. I will never use them again nor will I refer them to anyone else.

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to address your concerns, ********. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. In good faith, our local office applied a refund to your to your invoice. Forgive us, but additional refunds cannot be justified. Moreover, we sincerely apologize on behalf of everyone at *********** for the negative experience, ********. We are always striving to do better.

  Customer Answer

  Date: 04/25/2025

  I am rejecting this response because:   The making fun of my situation and laughing at me is humiliating. The unprofessional behavior is not ok. Its disgusting behavior and nothing is being done to correct it. Making me feel that because Im a woman I am not taken seriously. 

  

  Business Response

  Date: 05/01/2025

  Thank you for the chance to respond, ********. These issues have been immediately addressed internally. Our sincere apologies for falling short of exceeding your expectations. To have a negative experience is never our commitment. In good faith, a settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any questions. Our sincere apologies again for the negative experience. 

  Customer Answer

  Date: 05/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All ******* Moving is a complete scam. I was quoted one price on April 5th and 6th, then hit with $854 in hidden fees after they had all my belongings loaded into their truck. I was quoted a flat fee of $149 an hour. At that point, I had no choicethey refused to unload anything unless I paid the full inflated amount. Thats not a service, thats extortion.I dealt with **** and *****, who were both incredibly misleading. I asked several times for a clear, upfront breakdown of all fees, and was told everything was included. That was a flat-out lie. The extra charges were never mentioned until it was too late to do anything about it.

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. A settlement agreement will be sent to the email address we have on file for you via DocuSign. This settlement agreement is being made in good faith and is a full and final offer. Contact information for our corporate ************* team will be located on the agreement should you have any questions. We sincerely apologize for the inconvenience this has caused, ******.

  Customer Answer

  Date: 04/28/2025

  I am rejecting this response because: I never received a confirmation email detailing my charges. The only confirmation email that was received was for the scheduling time. Once the movers got there, one mover had the tablet in his hand, the whole time as he was reading over the details, he never stated Some of those charges, and when I signed with my Initials and put my signature as he explained the documents, he was clicking my signature. Therefore I dont agree with the $100 settlement. I would only be receiving my deposit back!

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address your concerns, ******. Our most sincere apologies for falling short of exceeding your expectations. To have a negative experience is never our commitment. Per our review of your claim within our system database,on 5/5/2025 an offer was made and accepted. A settlement agreement was sent and signed by you, our customer. Payment has been mailed accordingly and your claim has been closed. Moreover, we do apologize for the inconvenience. 

  Customer Answer

  Date: 05/06/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moers hired Saturday, April 5th. When scheduling the move over the phone, I was informed that the process would take approximately three hours for a one-bedroom, one-den apartment and that I would be charged by the hour. The agreed arrival window was between 11:00 AM and 2:00 PM; however, after not hearing anything by 1:45 PM, I contacted the company and was informed that the crew was delayed, with an estimated arrival closer to 3:00 PM. When the movers arrived, they worked at an unusually slow pace, repeatedly stepping away with little explanation. At one point, they claimed they needed another worker to assist with moving the 12 items, further delaying progress. By 5:00 PM, I again reached out to inquire about the timeframe and was told that there was a "long walk" and elevator wait, though there was little indication of consistent work being completed.Due to the inefficiency, my family and I stepped in to assist with the move. My daughter used the dolly to transport items, including the kitchen table. Despite having recently undergone lung surgery, I carried an end table, rugs, and other items, while my son-in-law transported a television. Upon asking for a cost estimate, I was informed that the total charge would be $1,500, with the added condition that if we did not agree to pay, the movers would unload our belongings and leave them behind. Given the circumstances, we had no choice but to proceed.The truck arrived at our new residence around 7:15 PM, and despite being charged by the hour, the crew insisted on full payment before unloading our items. Additionally, we were not informed of extra charges for transporting items such as televisions and mirrors. The movers also used old blankets and tapeitems for which we were unexpectedly charged.The total amount charged was $1,466. It was quoted at $149 an hour and told approximately 3 hours to move.

  

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. A settlement agreement will be sent to the email address we have on file for you via DocuSign. This settlement offer is being made in good faith and is a full and final offer. Contact information for our corporate ************* team will be located on the agreement should you have any questions. We sincerely apologize for the inconvenience this has caused, *****. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All ******* was originally hired to pack and move my belongings out of my apartment and into a storage unit. From the beginning, the experience was unprofessional. The job took significantly longer than quoted, they damaged both the apartment and my personal belongings, and the movers were careless and disorganized throughout the process.Because they delayed the job and failed to complete the move on schedule, I was unable to be present when they finally loaded the storage unit the following day. I had no choice but to leave the keys in their hands (which they suggested). When I eventually saw the unit, it was clear the job had been rushed and poorly doneitems were thrown loosely into boxes, glass was left unwrapped, and nothing was properly secured or protected.Despite my reaching out at the time (I reached out to the ***** location which facilitated the move and the **************** in **.), All ******* made no effort to resolve or correct their mistakes. Today, while PCSing with the military and having the storage unit unloaded by military-contracted movers, the full extent of All ******* negligence became even more apparent:Leather furniture was destroyed ($4k auto recliner)Numerous items were scratched or broken ($500 lamp, multiple vases, bed frame)Sealed boxes were opened and carelessly packed with random items (breaking other glass objects)Glass items and stemware were completely unwrapped (just tossed into box)Dresser was wrapped in tape, straight on the paint (now paint is ruined)Its been years since the original move, but the consequences of their actions are still affecting us. The company has shown zero accountability or concern for the damage they caused. I would strongly advise others, especially military families, to avoid using their services under any circumstances.

  

  Business Response

  Date: 04/23/2025

  Thank you for the opportunity to address your concerns, *******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Unfortunately, we were unable to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number used to book your move.Upon locating your file, we will investigate further. We sincerely apologize for the inconvenience this has caused, *******.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All my sons delivered furniture to my new house that was not damaged broken cracked as u can see in the pictures they damaged or broke furniture a rock scratched my walls piano scratched and leg broken ext. when the contract was signed they told me not to worrie about the .60c a pound/article that I was fully covered for damages. When a settlement was sent to me for the damages they lied and said it was .60c a pound that what the contract states and that all they can settle for. I tried calling and getting a response and now I get no response back from them. Some of the items broken or scratched are from Grandparent and worth more then they want to settle. Its a very unfair and disheartening situation that they have put us in

  

  Business Response

  Date: 04/23/2025

  Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A claim form will be emailed to the email address we have on file with instructions for filing a claim for damages and service issues. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out. We sincerely apologize for the inconvenience this has caused, ******.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's a suggestion for your BBB review it's honest, detailed, and hits all your key points while maintaining a tone that will resonate with other consumers and the BBB:Predatory, Dishonest, and Downright Scam Artists Beware!This was by far the worst, most horrific moving experience of my life. I would give zero stars if I could.1. They did not provide enough movers, nor were the movers adequately trained or professional. It was clear from the start they were stalling to run up the bill. 2. They charged me over $200 for boxes I specifically told them NOT to use. I asked them to use moving blankets for my TVs like every other moving company but they ignored me and used boxes just so they could add extra charges. 3. They had the audacity to charge me over $400 in "gas fees" to drive less than 1 mile (0.7 miles to be exact)! Absolutely outrageous and completely unjustifiable. 4. They wasted over an hour just "calculating" the final cost, which was clearly a tactic to intimidate me and wear me down. When I challenged the price, the owner began yelling and screaming at me in an unprofessional and hostile manner.I felt completely trapped they held all of my belongings hostage and essentially extorted me into paying an outrageous final bill. As a single mother of three, I was left with no choice but to pay to get my things back.This company is predatory, dishonest, and should not be in business. Their tactics are shameful, their pricing is deceptive, and their behavior borders on criminal. I am filing a dispute with my bank and reporting them everywhere I can so others dont fall victim to this scam.Bottom line: STAY AWAY.

  

  Business Response

  Date: 04/23/2025

  Thank you for the opportunity to address your concerns, Krisrine. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your BBB complaint, we understand that you are filing a chargeback. We will fully comply with your card issuer and this process. Before we are able to consider any sort of settlement offer, this process must be completed.  Moreover, we do most sincerely apologize for the inconvenience this has caused.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and received a quote which was reasonable. I placed the $100 deposit and then received the final estimate which was double from what I was quoted. I called back right away to cancel the move and was told I would be refunded my deposit in 3-5 business days. That was 2 weeks ago. My husband called last Friday and was told they are reissuing the refund and again it would be 3-5 business days for the refund. WE STILL HAVE NOT RECEIVED THE REFUND. I have called and emailed and have not heard anything back from them.

  Customer Answer

  Date: 04/14/2025

  The money has been refunded as of 4/12/2025

  

  Business Response

  Date: 04/24/2025

  Thank you for taking the time to share your feedback, *******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that your deposit was refunded back to your credit card on file. We sincerely apologize for the inconvenience this has caused, *******. 

  Customer Answer

  Date: 04/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving from an apartment to a house I bought, 3/4 of a mile straight down the road.I had moved all my furniture except a couple of ********* those pieces of furniture were big and bulky making them hard for one man to move alone. I contacted all my sons in ******* area to get a quote, they claimed they could not until they sent someone out.Then wanted a credit card number for the transaction to take place.When the driver finally called me, he said its me $500 to move two pieces of furniture. I said no thank you Im not going to do it.they then proceeded to go ahead and take $100 of my disability money from my account that was connected to that card for doing absolutely nothing. now they tell me they cant and wont give me the money back. This happened in the first week of March I have no account number as I had no contract with them no signature. All I have is the proof of my banking account that they took $100.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to respond, *******. Our sincere apology for the delay getting you a refund for your $100.00 deposit on your canceled move. Per review of your file in our internal database system, it was found that a refund has been issued back to the credit card on file. Please allow up to three business days for your bank to complete the transaction on their end. Our sincere apologies again for the negative experience, as this is never the commitment that we make.