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            Business ProfileMercatalyst, Inc

            Online Retailer
            BBB accredited business

            Contact Information

            4717 Plano Pkwy STE 130

            Carrollton, TX 75010-5006

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            Email this Business
            (972) 755-9479

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            Customer Reviews

            4.59/5

            Average of 102 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            61 complaints closed in last 3 years

            17 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/22/2019

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Business Details

            Location of This Business
            4717 Plano Pkwy STE 130, Carrollton, TX 75010-5006
            Email this Business
            BBB File Opened:
            1/15/2015
            Years in Business:
            11
            Business Started:
            1/1/2013
            Business Started Locally:
            8/13/2013
            Business Incorporated:
            1/1/2013
            Accredited Since:
            7/22/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • MorningSave
            • Sidedeal
            • Checkout.org
            • Meh
            • Casemates
            • Mediocritee
            • Morning Save.com
            Business Management
            • Mr. Matthew Rutledge, President/CEO
            Contact Information

            Customer Contact

            • Ms. Jackie Gillingham, Complaint Contact
            • Mr. Chad Ettelbrick, Complaint Contact
            • Mr. Matthew Rutledge, President/CEO
            Additional Contact Information

            Email Addresses

            Website Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            61 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I recently found out that ******************* card was being charged a $6.35 monthly fee since 2023. I called the mercant and could not speak to a human. I sent email to the address on the ** transaction. The company said that I selected a subscription membership with them when I purchased an order with them. I asked them for proof of the order. After several attempts and informed that I would pursue legal action against them, I received an invoice for an item that was canceled within 9 minutes of purchasing. They have failed to show me where I selected a membership over paying an $8 dollar (I am certain that I did not). I wanted to be fully refunded for being ripped off by this scam company.*****************************
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            Read 60 More Complaints

            Customer Reviews

            102 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Christina C

            07/12/2024

            This website business uses deceptive practices. I purchased a piece of equipment from them. They sent me a confirmation email for the purchase. No where on the invoice does it say that I signed up for their club membership, and would be billed monthly. The amount is $6.41, an amount that would not catch people's attention. I never received monthly invoices or messages that they were charging my credit card. When I brought this to their attention, they refunded the amount billed in July 2024, but nothing else. They could produce no documentation that I did sign up for the club, but refuse to give me my money back. This is fraudulent !!!! This is a scam.

            Mercatalyst, Inc Response

            07/15/2024

            Hello - The option to join the membership is presented during checkout in the shipping section, along with the flat, per-order shipping option. Neither is ore-selected. You do have to click on the membership option in order to join.Once checkout is completed, the customer then receives a confirmation email from us, welcoming them to the membership. The membership is also visible from the customer's account page and during checkout on any orders placed while the customer is a member. While this customer did opt into the membership, we went ahead and made a 1-time exception and refunded 3 months of membership fees.I hope this clears things up!
            Read 101 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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