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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***** submitted a repair estimate on May 8, 2024, scheduled to complete on May 15. He never showed up. *********************** rescheduled for May 23. He never showed up. *********************** scheduled another appointment for May 30. No ****** It has been 6 weeks and multiple promises to complete repair. Still have water all over my yard.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My Home.Pro acquired the pool company I'd used for years in 7/23. Upon acquisition, they changed billing systems. Our tech came as expected & we were billed as expected, receiving a receipt. 10/23, I called to change billing info and we were told that they had not charged us since 7/23 and we owed est $300. I had receipts for weekly chemical service up to that phone call and had to furnish the company with their own receipts to show payments. Unprofessional.In 1/24, my neighbor reached out to me and asked if we'd seen the pool tech since she hadn't seen him for 2 weeks. I hadn't, but I'd received a bill 3 weeks ago so I assumed they had come then.3/28, I found the lock to my gate on the ground with the key inside. The pool tech must have dropped it. 4/4 the pool tech, ****, called to say he'd lost the key in his truck. He said he'd visit 4/5, but didn't show up.I received an email 4/4 showing a charge for the service with a photo of the chemical reading. **** couldn't access the pool, so the photo was fraudulent. I called the company. Apparently ****'s wife went into labor but didn't explain the photo. No one came for 2+ weeks.Dates and times of service seem to vary since 4/4. A tech retrieved my key from me eventually, but **** showed up the following week asking for my key. I don't know when to expect them.I got texts for 4/7 and 4/14 services. 5/20, my pool was a SWAMP. It was thick green, I couldn't see the bottom at all. I tested it at 0 chlorine and 0 stabilizer. It looked like 3-4+ weeks without treatment.I called this morning. She said "you have a lock on your gate". I've always had one and you have the key. "The guy with the key no longer works here." Security issue, and how long has no one been coming?! "We are training someone for the future." You don't have a future, you're fired.I expect reimbursement for the last month that I've been billed and my pool has been left to stagnate.I wouldn't trust this company with anything.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pool maintenance company records indicate they weren't maintain proper chemicals - therefore we have extensive damage to our Wetedge. ******* sent a surveyor out to determine why we have damage and concluded it was due to lack of maintenance that was being performed by MyHome.Pro. They have acknowledged and even sent a contractor out to see the damage and get a quote, but they will not return our calls or emails.Initial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 31, 2023 I called MyHome.Pro and canceled my weekly pool service. I pre-paid the month of August in July so I was told the refund would take **** business days. Fine. They did not service the pool on Aug 4, 2023. But on Aug 11, 2023 my pool guy shows up and does the service. I immediately called MyHom.Pro and asked why he came by when I had canceled it 10 days earlier. They didn't know, but ***** assured me my service was canceled and they should not have come by. In the same phone conversation I mentioned that I hadn't gotten the refund yet. She said to give it a few more days so I said ok. On Aug 28, 2023 I called again to check on the refund and spoke to Page. She assured me the refund was on the way and she'd email me a confirmation which I never received. On Sept 1, 2023 I called MyHome.Pro again to tell them I hadn't received the refund nor the email confirmation. No one answered so I left a message. No one called back. I called on Sept 8, 2023...again, no one answered so I left another message. Still no call back. On Sept 11, 2023 I called and asked ***** to speak to a manager or supervisor. They transferred me to ***********************. I explained my situation and he said he'd call the billing **** and look into it and that he would call me right back. Someone else from the billing **** called me back and said they thought it was a credit card pymt not an ACH from my bank, which it was, so they didn't know how to give me the credit. He said he'd get right on it and I would have it soon. Between Sept 11, and Sept 21 2023 I have called *************** back 4 times and he won't answer his phone. I have to just leave a message. When I called today it went straight to his voice-mail. I don't know what else to do or who to talk to get my refund! It's only $88....it's not a lot, but my husband recently passed away and I have to count every ***** now! I cannot afford to throw away $88.Initial Complaint
08/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have two different Roku systems in our home. We have been consistently getting an $85 a month charge for the last 7 months. We only use Roku for Netflix and Amazon viewing. We do not have or watch Roku TV. I tried logging into Roku.com with my email and never receive a password reset. I cannot get ahold of anyone at Roku, there's no email and no phone number. Please refund the money and close any account with our last name.
Business response
09/15/2022
Business Response /* (1000, 5, 2022/08/09) */ The listed consumer and property address is not in our system as a customer. I believe they have us confused with Roku Inc. the TV service provider. We do not offer that service, and kindly ask them to take down the complaint to file under the appropriate business.Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid service fee of $97.41 for tech to come out and check out/fix dryer. Tech took apart dryer and when he put it back together he crimped a wire between metal. When he plugged it in, it immediately started smoking. Tech stated it burnt the yellow wire all the way to the bottom of dryer, also burnt another wire. Tech stated he was going to test the timer before it started smoking, now nothing can be tested. Tech wrote up a quote to replace the timer, even though timer was not checked. I want a refund of the service fee. I have no way of knowing if it catching on fire affected any other parts on the dryer.Business response
01/26/2022
Consumer Response /* (2000, 6, 2021/12/04) */ I would like to close file: Darrell R********* reached out and offered a full refund of service fee. Service fee has been refunded back to credit card. I am completely satisfied with resolution.
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