ComplaintsforRGM Custom Pools, LLC
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ************************* and live at ************************ in ***********, **. My phone number is ************.. I'm having a big issue with our pool builder. We signed the contract on March 2022 and still pending on items that went wrong before the one year guarantee. Took several months for completion. We reported theses issues May 2023 and still not completed. Our water heater for the pool and ******* has a been leaking since reported to him July 2023. In May we noticed the filters were bad within months of installation. Another problem was that the fire feature.was not starting. He started the job with the fire feature but not completed, the tiles are open and he hasn't seal it. Still waiting on the key to be put in place in order to be turn on. Also reported to him July 2023. He keeps giving us dates and no show. Now he is not answering our calls. He was pay in full August 2022. Total amount pay to him was $85,050 plus another things that were added to the cost total of $92,000. This has been very frustrating as he is totally ignoring us and not caring to complete the job. He show up February 14th, 2024 with one filter when it takes 4. Promising again that someone will come and fix the fire feature on February 15th. The heater is been leaking and also not giving us a set date for the company to come and repair.Speaking to neighbors he has done these to several people in the community. Leaving the job uncompleted on several pools. He also lives in our neighborhood. This community is 60% retired military, makes me.wonder if he is taking.advantage of us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.