We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
Share
Business Profile

Apartments

Flats on 12

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I terminated the lease with Flats on 12 under the terms agreed upon--established a move-out date, notified the leasing office under the terms of the lease agreement, completely cleaned and vacated the unit on 2 Mar 2024, turned in the keys to the leasing agent and provided a forwarding address. I received a move-out statement reflecting a $674.28 balance I am owed (security deposit and overpayment of rent) dated 12 Apr 2024 (well past the 30 day Texas Property Code statute) and never received a check. I have contacted the property manager and corporate offices numerous times over the course of 8 months to rectify the issue and keep getting told someone will work with me to get the check issued and sent as required. As of 21 Nov 2024, I still have not received a check and no one from the leasing office or corporate offices have provided any updates or provided any resolution even after multiple e-mail requests.

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues with leaks in my apartment. Leaking bathtub and a loud, leaky AC unit. I placed two separate work orders and received services on 9/7/22 and 9/11/22. On both occasions the technicians said they would need to come back "in a day or two" to complete the work orders. It has been two weeks, and neither of them have returned. I have called the leasing office daily since then and made personal stops there to see if any resolution to my issue can be made. They promised on Friday 9/16 that a technician would be dispatched to complete the work orders on either that day or Monday 9/19. As of 9/19, they have told me they will not be sending anybody and that I have to wait, despite what the technicians and the property manager have said previously.

  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please be advised that after multiple documented attempts to contact Flats on 12 apartments in *************** to cancel the utilities in my name after I moved out on June 2022. I continue to pay over $200 in utility charges with another payment due to next week in the amount of $222. Nobody at Flats on 12 responds to phone calls or even answers the phone. I am forced to continue paying the utilities on the apartment I dont live in because I have to protect my ****************: Flats on 12 *************** **** ***************************** parkw s apt. 241 -

  • Initial Complaint

    Date:09/13/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The apartment complex has taken well over two months to restore my Air Conditioning unit to full working capacity. This has been adversely effecting my health and the unit still continues to this day to not be fully functional. I am happy to provide any information needed to get this matter solved. One of *************************** is also happy to provide information on why this issue is so serious.

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My neighbor in Apartment 2 is smoking weed inside the apartment, and the smell is coming into my apartment via the ac vents. I am allergic to hemp/ cannabis. I spoke to the apartment management. They promised they would work on moving me to another apartment. I said I would be open to that. Unfortunately, they told my neighbor I was the one who filed the complaint. She retaliated by smoking weed nonstop making it nearly impossible for me to even spend much time in my own apartment. I've had several allergic reactions including hives, rashes, and upper respiratory issues. I have contacted apartment management and even provided photos as proof of the allergic reaction, but they refuse to talk to me. They have remained radio silent since August 5. I have tried to call the office and to send emails via the resident portal. Still, I have not heard from them. I have filed multiple work orders only to have management cancel them. One of those orders includes a dripping refrigerator with ***** shelves inside. They deemed it no important. In their absence, I've had to turn the a/c off during the hottest days of summer in order to keep the smell of weed out of my apartment. When i get home from work, I turn on the ac and then close off the vent over my bed and redirect the smell into the bathroom. I have called the police multiple times. I feel unsafe and I go to sleep every night hoping and praying I don't go into anaphylactic shock in the middle of the night. This morning I woke up gasping for air because my nose and throat were so swollen. All I have been asking is to move to another apartment where I won't be exposed to my allergen.

  • Initial Complaint

    Date:06/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been putting in maintenance request for over a month and nothing been fix, Ive been communicating with the land lords and managers and nothing has been fix and I have proof

Flats on 12 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.