Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2025, I purchased a 2022 Honda CR-V, Hybrid at Allen Honda in College Station, with a selling price $31,766.90. I expressed my surprise at the final asking price of $37,748.86, but assumed the extra costs for title, license plates, taxes, etc, accounted for the difference. I wrote the check and handed it to ***** *******. I proceeded to the office of **** for signatures. My first question to him was: Why this big jump from 31 to almost 38? His answer: Accessories. My mistake was not to ask him to explain this further. I erroneously assumed he was referring to items the previous owner purchased, i.e., leather seats, ****** home, I compared the list of car features on the ************************************ the car. I saw nothing in the car that was NOT listed on the flyer. After some texts between ***** and me, he explained the accessories did not refer to the previous owner but to newly purchased warranties by me. He then texted a photo of a Dealer added Equipment and Services sheet with a total amount of $1996 on it. I had not seen this sheet before. Not only was it not explained to me, but I saw it for the first time in his text. ***** then texted a copy of the invoice, the first line saying: Total car and accessories, with my signature below as proof that I agreed to the accessories, which is not true. At the time of the signature, I believed that the accessories pertained to items added by the previous owner, and based on that assumption, I signed the invoice.On June 13, 2025, I sent a certified letter to ****** ******, Financial Manager at Allen Honda, explaining what transpired during the sale and asking her for reimbursement of any added, unwanted warranties by me. It has been three weeks and I have yet to hear from her. Today, I left a message on her voicemail, which remains unanswered. I have all the texts between ***** ******* and me, should they be required, but I do not know how to transfer them from my iPhone to my PC. ***** *****

  

  Business Response

  Date: 07/08/2025

  Mrs. ***** has been sent all copies of paperwork she signed on May 19th, 2025.  We give a flash drive of all paperwork the day the vehicle is purchased.  We emailed copies again in June.  Customer declined to purchase any extended warranties or extra coverage from Finance.  The *** was certified so came with a complimentary 12-month 12,000-mile warranty valid nationwide and a 12-month 12,000-mile maintenance complimentary as well.  Text messages show ***** sending you a picture of the accessories to consumer and her refusing to take a phone call from sales manager.  ****** ****** has talked to customer in June and reexplained all charges from the purchase of the unit.  Sales consultants name is ***** not ******.

  Customer Answer

  Date: 07/08/2025

  Complaint: 23567486
  
  I am rejecting this response because: Yes, it is true that ***** has texted me to respond to a call from a ***** *******. I was unaware that he was the sales manager. I declined at that time, being rather upset regarding ******* text message with four warranties on it that were supposed to have been explained to me and which I had never seen before. I told him I did not want to talk to another salesman and listen to his "spiel". Also, I NEVER talked to ****** ****** before or after my certified letter. What Allen Honda is saying is plainly UNTRUE. 
  
  
  
  

  

  Business Response

  Date: 07/08/2025

  We will not authorize any refund for something that was disclosed on the car and in the terms and figures you agreed and wrote a check to pay for.  As we stated you do have a complimentary warranty and maintenance, we are more than happy to honor.  We apologize for missing the key fob batteries, we are also happy to replace them or give you spares.  

  Customer Answer

  Date: 07/08/2025

  Complaint: 23567486
  
  I cannot accept your refusal for a refund that is justly mine. AH has not mentioned and explained to me the reason for the accessories issue until I asked ***** in more than one text that he owes me the courtesy of explaining the added charge of accessories. And why did **** not explain to me fully right before my signature when I asked him the reason for the big jump in selling price, but only said one word: accessories?
  
  
  Please send me a signed copy by me of the Dealer added Equipment and Services with those four warranties which was texted to me after I asked ***** to please explain the accessories issue.
  
  
  I am sorry I called ***** ******, but I got his permission on the day of Sale.
  
  
  Also,you are now offering me a spare knowing full well I have purchased one when I was left without a spare or RTK. I mentioned it to ***** that it was now in the cargo area.
  
  
  I am truly upset that AH is treating me unfairly, a loyal Honda Accord owner of many years.
  
  
  *****
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a loyal customer to this ******************** dealership for many years and never had an experience like I did until recently. I took my CRV into the Honda in ***************, ** located at ********************************* On May 29th. I had a great experience with the service advisor I had, ******. The reason why I am going through this forum for my issue is that I am afraid of the service manager *******, and as a customer, I am not comfortable speaking to him again. When I went in for service, the promotion of free battery changes on the key fob was attractive, among other things like the oil change. I got an oil change and key fob battery replacement on both of my keys. My key fobs were working perfectly fine before this battery swap, and now they both do not work. I can't use them to unlock/lock doors, open truck, or hit the panic button when I am in trouble. The new batteries they installed are completely in and have contact (part of me investigating why they don't work anymore). Now my key fobs are not functioning aside from turning the ignition.Additionally, after escalating with Honda corporate on May 31st, I don't believe this matter is being handled in good faith, there appears to be no urgency and/or updates with resolving this matter pertaining to my damaged property caused on location by agents of Allen Honda.Please make this right immediately,-*****

  

  Business Response

  Date: 06/10/2025

  We appreciate your business and you taking the time to leave these comments.  Next time there is no need to come on the BBB, a simple call is all that it takes.  We will have Taran reach out to you shortly and get your issue resolved.  

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I look forward to resolving this matter. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this dealership under the assumption it was a new vehicle. Several months later I found out it was a used vehicle

  

  Business Response

  Date: 03/13/2025

  Customer has already been told to contact out attorney.  We have given all information and will not tolerate threats.  Customer was explained this was a program car that still received new car interest rate of 2.9%, new car maintenance plan, new car warranty.

   

  Customer stated she would get her attorney involved.  At this point our legal counsel has advised us to let them handle the situation.

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint against Allen Honda of ****************** due to misrepresentation during the sale of a vehicle, failure to disclose a serious safety recall, and unethical business practices, all of which have caused significant distress to my family.Key Issues:Misrepresentation and Overcharging:The dealership advertised 0% APR financing but sold the vehicle for $43,700, $5,700 above the $38,000 MSRP, tying the inflated price to the financing deal. This constitutes false advertising.During the test drive, we were shown a different vehicle than the one sold to us, which had significantly higher mileage upon delivery. Additionally, the vehicle had 250 extra miles upon delivery, and no explanation was provided as they held car for 1 day.Failure to Disclose Safety Recall:At the time of purchase on 10/14/24, the dealership failed to disclose an active safety recall involving a defective fuel pump that could lead to fire or explosion.We were only informed of this recall on November 25, 2024, after over a month of ownership, during a follow-up call about the tags. The delay put my family at serious risk.Unethical Practices:The dealership has not registered the car with the *** or initiated the loan. This delay raises concerns about potential additional credit inquiries that could harm my credit.When we raised these issues, the sales manager, **** ***********, initially agreed to terminate the contract on November 26, 2024, but later refused. The General Sales Manager, ***** *******, stated that "sales numbers" were more important than my familys safety, which is unprofessional and concerning.Desired Resolution:I request:Immediate termination of the sales contract and a full refund.Assurance that no additional credit inquiries will be made.A formal apology for the dealership's unethical actions and failure to disclose the recall.I hope the BBB can assist in resolving this matter and holding Allen Honda accountable.

  

  Business Response

  Date: 12/02/2024

  We have talked to Mr. ******** numerous times.  Customer purchased a car on October 14th (we have signatures on 10-14-2024).  Car had a recall on *** Gearbox.  RO was created on 10-11-2024 and completed same day for the *** Gearbox recall claim was then paid by Honda motor company on 10-15-2024.  Car was delivered to customer on 10-15-2024 free of charge.  Honda had another recall inspection updated on 11-19-2024.  Allen Honda has offered to tow vehicle to store (free of charge), provide a loaner for Mr. ******** or set an appointment for the inspection at his local dealer.  Customer cannot return a vehicle after 45 days of ownership.  Allen Honda is not responsible for recalls released by Honda motor Company.  Mr. ******** filed a complaint with Honda motor corporation on 11-27-2024, case was closed by Honda with no findings of wrongdoing.  

   

  The recall on Mr. ********** CR-V is an inspection only recall which takes ***** minutes to complete.  Should parts be needed for the manufacturer recall they are available.

   

  This matter has been turned over to our Attorney ***** ******.  

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and myself traveled 5 hours to purchase a vehicle 2021 Honda Pilot Elite AWD listed website for $30k and listed on Carfax for $29,495. We spoke to ****** over the phone and made an two offers which she told us no but said theres room for negotiation.We arrived at the dealership test drove the vehicle. We decided we going to purchase the vehicle. Then ****** gave us a four square markup the vehicle advertised on the dealership by $10k more. The four square paper said the vehicle price was now over $40k had written accessories. Destination and TT&L.Its extremely frustrating and upsetting when a sales person ans sales manager attempt to commit fraud or deceptive trade practice.We intend to follow a complaint with Honda, notifying them of the dealerships on ethical practices.

  

  Business Response

  Date: 02/12/2024

  Customer came back in and purchased the Pilot at the original online price of $30,988.  They took delivery of the car on Saturday 02-10-2024.

• Initial Complaint

  Date:07/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To sum up our complaint: we were manipulated into a financially burdensome sale of the vehicle; numbers were switched around on **, removed and added back in ways that allowed them to make more profit while we were immediately upside down in auto debt, emotionally berated my wife who is undergoing a very serious cancer battle; questioned our intelligence and integrity; failed to present the vehicle to us in the agreed upon fashion with all accessories; and threatened us. This is by far the worst, most demoralizing experience I have ever had with a dealership, in all of my 10 automobile purchases in the last decade. All we want is to hopefully save other people from having to deal with this emotional and mental stress. The dealership has been returned the vehicle in the same condition it was presented to us in. We want to ensure no further action is taken regarding the now canceled sale of this vehicle. We have already spoken to Honda Corporate and Honda Financial and will be filing additional complaints against this dealership, as well as online reviews to save others from this experience.

  

  Business Response

  Date: 07/31/2023

  Not sure why customer is filing a complaint against the store when they have been told to come get the remaining part of their down payment.  We are not bound to do so but feel like it is the correct customer service thing to do.  Customer did sign all documents; the paperwork was not given as they were to return and finish the remaining down payment owed.  Customer put $5,000 down and still owed ******************** the other $5,000.  Customer also took delivery of the new Pilot as well.  No return fees were charged to consumer upon return.  

  In best interest for the customer, we did take the car back and have told them to come get their money.

   

   

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may thirty first I purchased a new honda from the dealership. The list price for the car was $36010. I traded in a car and also gave them a check for $19952.58. The dealership hid a charge of $399 plus tax. When I pointed this out to them they agreed to refund that money but I have not received it yet. They gave me a flash drive and told me that all of my documents were on the flash drive. When I examined the drive there was no information on it an empty file labeled ***** was the only thing. I called email and texted the dealer requesting a copy of the bill of sale. I have no receipt proving I paid my car in full. I have no bill of sale and they refuse to give me the paperwork. I have filed a complaint with tXdot and now BBB. I need a copy of the bill of sale for tax purposes. I also would like to look it over and see if they overcharged for anything else.***** from the dealership stated that they are not required to give a bill of sale when it is a cash purchase. And refuses to send me one. I have never purchased a car in my life where I didn't get some kind of documentation to prove that I paid for it. My resolution is to give me the money. They have promised me in writing $399 plus tax and a bill of sale.

  

  Business Response

  Date: 06/02/2023

  Please see attached breakdown that was sent to customer prior to purchasing the car.  Car was actually purcahse on 05-31-2023.  The exact VIN of the vehicle purcahsed is on the form.  

  As was stated in text, check was mailed 06-01-2023 for the $399.  Copy of check is also attached.

  Bill of Sale is not a required document by the ************** per TX DOT guidelines.  We have provided all documents required by the *** and the State to the customer both by flash drive and by email on 06-01-2023

  Customer has threatened to stop payment on check and has posession of the ***V.  At this point we are pursuing a stolen vehicle and a fraudulent written check.  *********** attorney is already in contact with the customer.

  Customer Answer

  Date: 06/02/2023

  Complaint: 20135768
  
  I am rejecting this response because:.. ************ charged sales tax on the $399. They say they refunded at a rate of 8.25%.and also on the doc fee. They also charged tax on the license and fees as you can see by my breakdown. This is illegal.  You cannot charge sales tax on state licenses and fees.   I have already filed a complaint with txdot the BBB. With this new evidence I will now file a report with the state controller's office for them collecting fraudulent sales tax. My refund needs to include the $64.93. They overcharged me in sales tax also. This is the reason they are refusing to give me a bill of sale because they are not ethical in their practices as this proves. The bill of sale will give me a complete breakdown of how everything was calculated. A bill of sale may not be required by the **************. But I am demanding a bill of sale for the money that I gave them. I want a legitimate breakdown of every ***** I spent at this unethical dealership. I am not the first one that has this issue read the other complaints. Their attorney has not contacted me I wish he would. I put a hold on the check and the hold will be released as soon as I have my full refund and my bill of sale. At that point it will take three business days for the check to clear. Their attorney should have told them this is a civil matter not a criminal matter. That is defamation of character for them to accuse me of doing something criminally when I did not. Possible civil suit. 10 times the amount of that check is in that account right now so it is not an insufficient check. I will continue to file complaints and wait patiently on the money that they owe me and my bill of sale. 
  At that time I will release the hold on the check. It is ridiculous for a business that collected almost $40,000 from a customer to treat their customer as they are doing.
  Regards,
  
  *********************

  

  Business Response

  Date: 06/05/2023

  As we have nothing to hide and never have we have attached the bill of sale.  Customer continues to hold funds claiming he is not sure what he paid for the vehicle.  The title application requred by the ************** has the total amount that the check was written for.  It has not been 6 days and customer continues to drive a car that has not been paid for.

  Customer also started submitting a credit application today.  If the funds are not available then customer knowingly worte a fraudulent check which is a federal offense.

  Should tx dot wish to come in and audit us we will welcome them in with no issues.  We have been an A+ rated business with the BBB for many years and have remained loyal to our customers for over 54 years.  

  As our attorney stated according to Chapter 38 of the ***** Civil Practice & Remedies Code we have legal right to pursue this.  Customer has been contacted by attorney through email Saturday 06-03-2023 and we have record of all conversations.

  We would prefer customer to return vehicle or release funds no latter than 11:00 a.m. 06-05-2023.  Failure to do so will resulyt in a suit for Breach of Contract.  We have customers signatures aknowledging the amount along with a check written and signed by the customer.

  Asking to finance is not an option at this point.

  Thank you for your time in this matter.  Please let us know how customer would like to proceed.

   

   

  Customer Answer

  Date: 06/05/2023

  Complaint: 20135768
  
  I am rejecting this response because:
  
  Regards,
  
  *********************

  Customer Answer

  Date: 06/05/2023

  Complaint: 20135768
  I am rejecting this response because:
   have not gotten a reply to my last few emails and I do not know if they are going to come pick up this vehicle. If they are not I need to go to my bank and get it financed where I will have complete documentation. I saw the reply on the Better Business Bureau and the businesd generated a new buyer's order. They sent me the one that the business uploaded to the better business bureau originally and now he has created a second one. He keeps digging his grave deeper. Also liable in splendor are real and this is what he said "worte a fraudulent check which is a federal offense." As an attorney you know that it is not a federal offense. It is a civil matter and you also know I did not write a fraudulent check. Payment was held on the check only after he refused to give me a buyer's order with complete breakdown. And the one he sent to better business does not have a breakdown on the title fees the license fees and the taxes are incorrect. There was never a 395 after market add on presented to me or mentioned before today. It was originally hidden under license and fees and you can see that by his paperwork. 
  Examine the paperwork he sent me to entice me to come to the dealership. The total price was $36010. Now today he is claiming I agreed to pay $36405. I would never pay above MSRP for a vehicle. ***** calls for a bate n switch suit and claim with the Texss attorney general.
  On his original paperwork that he enticed me to the dealership with if you will look in the bottom left hand corner. It States amount financed $19952.58.
  Now he's refusing to let me finance it through the dealership but that's okay my bank has it. Not only is this done in retaliation but it is also elder abuse and I am protected under the **** He just needs to tell me he's not coming for the vehicle and I will have the bank do the funding. I will allow the ******************************************** to get me the money they are stealing from me. And hopefully a class action that will help everyone else that they've done this too. 
  It is all up to him. He can pick up the vehicle or he can send me a completed buyer's order for the bank that lists the true amount that I owe. I am trying my best to pay the balance of what I owe. I have paid for approximately 1/2 the cost already. I have given him 4 options on ways how we can handle this and none of them satisfy him. He either needs to send me a corrected buyer's order for my bank or he needs to come pick up this vehicle. Again I will list them in case he does not remember. I can pay by credit card any day anytime,. I can release funds on the check as soon as I receive the $399 plus tax that he owes me or I can have it finance through my bank since he refuses to finance it. Or he can come pick it up.
  Please let me know what he is going to do where I can put this to rest. I don't want to deal with it anymore. But I am not a quitter and will never give up. I am persistent. I will fight for what Is right. "Sent to their attorney"
  Regards,
  
  *********************

  

  Business Response

  Date: 12/20/2023

  ************** mentioned seeking legal council so we have handed this matter over to our attorney.

  Customer Answer

  Date: 12/20/2023

  Complaint: 20135768
  
  I am rejecting this response because:  My attorney sent them a demand letter last week. We will file suit after first of year, under DTPA, if not resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a new vehicle in Allen Honda. I've signed the contract and paid the deposit and I'm planning to finance the remaining amount. When I signed it, I thought it was just a deposit agreement. The dealer refused to give me the signed contract, and they play tricks on the numbers. The breakdown of the fee is different each time they showed me and they kept changing it (as you can see by comparing Figure 1 and Figure 2). The final price is too high (far beyond the reasonable market price) and I was tricked. It is until today they gave me the contract. But it is different from the listing (see Vehicle Contract.pdf, and compare it with Figure 2) and it's not the version I signed. The vehicle just arrived today and the color is not what I expected. When I signed the contract, they did not show me the color and interior. I reserved the right not to purchase it. I completely lost trust in them and I am not satisfied with the vehicle, which I have never seen before. I demand the contract be canceled and a full refund.

  

  Business Response

  Date: 03/22/2023

  We have recontracted on this customers car deal 2 times.  Original agreement was $45,000 and now we have cut the price to $43,500 which the customer agreed to and signed all loan documents.  The loan has already been funded by American Honda finance company so unfortunately it is out of our hands.  The customer signed all legal binding documents and brought $25,000 cash as down payment.  The car is located at Allen Honda, any failure to retreive it will result in a reposession on the customers credit as Allen Honda does not hold the loan.  American Honda finance is who to contact at **************.

  Customer Answer

  Date: 03/22/2023

  Complaint: 19637192
  
  I am rejecting this response because:

   

  1. As shown in the contract, the amount is not the same as they said in the response. They kept play tricks and try to confuse the consumer.

  2. I have not even seen the vehicle when they tricked me to sign. This is not valid.

  3. The color of the vehicle does not meet my requirement, and nobody showed me the color. The dealer promised I do not need to purchase the vehicle if it arrives at the dealership and I think the color is not as I expected

   

   

  

  Business Response

  Date: 03/22/2023

  We apologize you feel this way, we cannot trick a customer into applying their own signature on numerous documents and an ink signature on a title application as is required by the **************.  If we were trying to be misleading we would not have changed the sale price in hopes of helping this customer.  As we stated before since the loan was completed on 03-02-2023 it is already with Honda finance, we are required by dealer agreement to turn all contracts in within 48 hours.  You can call the 800 number we provided and talk to American Honda finance.

  Customer Answer

  Date: 03/23/2023

  Complaint: 19637192
  
  I am rejecting this response because:

  You should answer the questions directly. Even if you already submitted all the loan documents, I paid $25,000 to you which you can refund. You should admit your fault in this unfair business because of your dishonesty.

   

  1. Did you show me the actual vehicle? Did you introduce the vehicle features to me? (No you did not.)

  2. Did you say if I am not satisfied with the vehicle, you will consent to refund? (Yes you did.)

  3. Why you showed me different price breakdown each time I discussed with you? Why you charge the delivery fee twice? Isn't it a trick?

  4. Is the following what happened? We agreed on a market adjustment of $2000, but you also want to charge me a doc fee of $1500, along with other extra fees, which I thought was mandatory and required by the government when I signed. But in the final document, all the charges go to the market adjustment, making it $3486.13 and I was not aware of it.

  5. Did you just play with the numbers and make the final price really high and look reasonable? Is this an honest business practice?

   

  Please answer all the above questions directly with honesty.