Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fit Factory has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fit Factory

      4701 Colleyville Blvd Ste 200 Colleyville, TX 76034-3983

    Business ProfileforFit Factory

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4701 Colleyville Blvd Ste 200, Colleyville, TX 76034-3983
    BBB File Opened:
    7/9/2020
    Years in Business:
    5
    Business Started:
    11/8/2018
    Business Incorporated:
    11/8/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Fit Factory Colleyville LLC
    Business Management
    • Owner Manager, Owner/Manager
    Contact Information

    Customer Contact

    • Owner Manager, Owner/Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Agreement was a promotional offer of no payments to be made till 3/04/2023 no fees were due.This merchant was told on January 5, 2023 that I revoked all authorization and didnt want to continue. Throughout the following week merchant made grand gestures of refunds as they made a mistake and would refund all payments. ******** took payments from card ending in **** of total transactions of 1/5/2023 ***** 1/6/2023 ***** and 1/7/2023 ***** and 1/10/2023 bank draft of ****** all four transactions were unauthorized payments breaching my contract with said merchant who stated there would be no charges or payments or dues till 3.4/2023 which merchant broke contract with fees taken I cancelled officially on 1/11/2023 because the offices were closed before and I was trying to resolve with merchant. Management and staff kept making broken promises and decided to disconnect on me or give me false information. ******** has lied to their consumers stating we can refund you or we legally took money. They took my funds 3 months before payments and treated me with disrespect and did fraudulent transactions to get their money when I verbally started on 1/4/2023 -1/5/2023 that I revoke my authorization of them to take payment. Do not do business with any of this company. They are crooks and will try to make it look like they are superior. They do not keep up to date with health procedures or clean equipment.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brice R

    1 star

    04/09/2022

    Canceled my membership and six months later they sent me to collections for 160 dollars and refuse to remove the inaccurate information. Pretty ***** for 160 dollars.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.