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Business Profile

Armored Car Services

Brinks US

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Armored Car Services.

Complaints

This profile includes complaints for Brinks US's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brinks US has 4 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested help with my malfunctioning equipment and have found out that it is obsolete. We have decided that we no longer need or want the services of Brinks. I have requested the email/paperwork at least 2 times. It has never been sent and you can only request it from a specific department that closes at 4:30pm. It is not convenient for me to call during this time period. Not to mention it should be done. I am now on vacation and the alarm is going off. Its the broken sensor. We just want the system turned off. And we would like the monthly payments to end. Brinks doesnt seem to want to work with me.

      Business Response

      Date: 03/19/2025

      Good day,

       Thank you for contacting Brinks, Incorporated. Please note that Brinks Home is not part of Brinks, Incorporated or its parent company, The Brinks Company, and we do not manage residential security accounts. For assistance with your residential security account, please reach out to Brinks Home directly at ************** or ****************************************************************************.

      Thank you 

      Customer Answer

      Date: 03/19/2025

      I need help finding the correct Brinks company to file a complaint against regarding our home security system 

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called Brinks in Sept 2024 to understand how the cancel service on our month to month contract due to upcoming move *** explained process and possible take over by new homeowners. Called again in Nov 2024 after moving out. Said Takeover info has been provided to realtor. *** said Dec would be last charge, service would continue through Jan 2. Called again in Dec after receiving notification of billing. Told to remove billing info. Received email in Feb 2025 that contract was not cancelled and we owe for Jan and Feb, called **************** spoke with *** and she stated a cancel docusign was never sent and we have to pay outstanding balance or it would go to collections. Paid $65 per month for over 3 years.

      Business Response

      Date: 02/28/2025

      Hello BBB.

      Thank you for contacting Brinks, Incorporated. Please note that Brinks Home is not part of Brinks, Incorporated or its parent company, The Brinks Company, and we do not manage residential security accounts. For assistance with your residential security account, please reach out to Brinks Home directly at ************** or ****************************************************************************.

      Thanks.

      Customer Answer

      Date: 02/28/2025

      I have reviewed the business response and accept this resolution. I will contact the correct Brinks business. 

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday 2 3 25 I went to 2 stores to return items. First, I went to ****** and I returned 3 items. 2 went back as CREDIT onto my Brink All Access Card. Then I went over to Advanced Auto and I returned one item. Once again, today, the CREDIT's were NOT posted back to my Brinks credit/debit card. Once I was at Advanced Auto, suddenly my Anytime Alerts showed ALL 3 credits for the 3 items across 2 stores. Within 5 minutes of my checking the alerts, the credits were "backed out" and no longer appeared on there. Additionally, earlier in the day, I purchased 1 prescription for *****@ commerce rd in ******************* Brinks DEDUCTED ***** @ commerce instead. The goal was to leave me a balance of $3.49. I called into the Brinks ***************** tarted at ******** ************** My call was left ON HOLD from then until 7:15pm I hung up after 30 minutes and called back. A *** told me he was with Net spend. He "transfered" the call a 2nd time this time supposedly back over to Brinks. Once there, another csr picked up and put me back ON HOLD At this time right now it is now 8:05pm and I've spoken last with **** and then another female who said LIES to me. She stated, "We have a manager available for you right now, "HOLD ON" The call has been once more ON HOLD and UNATTENDED from 7:45pm to 8:07pm These people think they can mistreat this consumer whenever and however they want and the Pattern of picking up my calls and placing it ON HOLD at every level behind DENYING my credits and deliberately postponing them is not right. I would like to have some respect shown towards me and I'd like to have my "timely" credits given and posted to my card asap as it would for any other consumer. If/when I make a purchase, it needs to be "accurate" ***** is no $***** for a prescription. I have the receipt and I don't appreciate that was done to wind down my account to coins. This is disrespectful. I want them to stop using Unfair Business Practices where on my

      Business Response

      Date: 02/28/2025

      As much as we would like to assist you with this issue, you have reached our ********************************** unfortunately we do not have access to this information, see below contact information for further assistance.

      Brink's Money


      Telephone:
      ************** (Brink's Paycard)
      ************** (Brink's Prepaid Mastercard)
      ******************************************************(Customer Service)********************************************************************************************* (Sales)
      Business Hours:
      Monday - Friday: 6AM - Midnight (CT) (Brink's Paycard)
      Monday - Friday: 8AM - 10PM (CT) (Brink's Prepaid MasterCard)
      Saturday - Sunday: 8AM-8PM (CT)

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/22/ 2024 Brinks Money Card deducted $116.49 from my SSA Deposit but as of today They haven't posted my payment they I have the noted withdrawal from my account What you are seeing is the Deposit of $985 then the $116.49 taken out immediately they are trying to link my account to a totally different account with different account number without contacting me

      Customer Answer

      Date: 01/09/2025

      I have contacted Brinks several times with evidence that I paid this through with my direct deposit from **** account its Posted but someone decided not to post it to my correct account This has happened to several people before with this company taking money that's ment for a account with and sending money to other account not even connected together never informed customer 

      Business Response

      Date: 01/28/2025

      Good Day,

      As much as we would like to assist you with this issue, you have reached our ********************************** unfortunately we do not have access to any Money Card accounts,please reach out to ******* ********************* at ************** (Brink's Paycard)or ************** (Brink's Prepaid Mastercard). Also for emails ************************************************************************ or *******************************************************************************************************************************(Sales).

      Thank you 

      Customer Answer

      Date: 01/28/2025

      I have reviewed the business response and accept this resolution. 

      Customer Answer

      Date: 01/29/2025

      Brinks Money Card has reached out to me and settled the issue

      THANKS SO MUCH 

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brinks continually raised the monthly rates on the safes we were using so we decided to cancel and pay the early termination fee. No problem there, but now the safes have been uninstalled for 2 months and we are still being billed. There is no way to directly contact brinks billing and have instead been in a fruitless email chain trying to get my billing cancelled and a refund for the 2 months I have now been billed for after cancelling. Brinks own team members who I was in contact with for the de-install all acknowledge my problem, but tell me they have no way of contacting billing. I've been emailing billing but they keep waiting for a week to respond only to ask me for my account number and addresses of locations again. In the process of having my bank completely block them, but still need a refund for the incorrectly billed months and am getting nowhere.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to corporate getting involved in scheduling for the local branch, Brinks was an amazingly efficient company in providing change order deliveries and deposit pickups. However, once corporate got involved last December, it has been a year of problems and challenges. Quite frankly, corporate is failing at what used to be an efficient and dependable service. Two of the three business for which are serviced by Brinks requires an employee to be at the businesses to retrieve change orders when ordered. We have provided keys to all three businesses so Brinks couriers can retrieve deposits from the safes at any time. This functioned extremely well and efficiently when the local branch scheduled the deliveries and pickups. However, Brinks got greedy and decided they would no longer provide weekly service (for which we are paying and have regularly paid for since the beginning). Not only that, they hold us hostage now and are delivering later and later (last week for example the delivery of change order wasn't until 5:15pm!). Therefore, an employee (me) has to sit waiting from 9am until Brinks decides to send their delivery drivers. A process that used to work well is now failing. I have to sit at a closed business waiting for the change order delivery. In the past, when the local branch planned the schedule for delivery and pickup, the process was extremely efficient; I would often have my change order for one place, process it, and still get to the second location just as the driver was. Now, delivery and pick up is no longer efficient. I sat last week waiting for Brinks for 8.25 hours. Corporate has effectively ruined our relationship with the company, whereas we used to brag about Brinks' local service, efficiency, and customer satisfaction. Now, corporate has reduced that to below 0 satisfaction. Only when the local branch steps up and ignores corporate does the process for delivery go efficiently with customer care in mind.

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested Cash shipment from Brinks ******************* for our credit union on 11.14.24..funds were deducted from our account on ********. The funds have yet to be delivered to us and Brinks has been unresponsive in aiding us in locating the shipment. The customer service team is so poor in handling the matters all they do is claim to be "escalating" the matter and someone will call us back.. it has been one full week with no call back from anyone.. nor any resolution to the matter. This can be construed as theft. Something is not right ... I believe Brinks employee stole the funds and are covering up the matter.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Service from Brinks Armored truck has been steadily declining, but now has reached an all time low. We have scheduled service every Wednesday where Brinks picks up our deposits and drops off our change order. On Wednesday, July 17, they failed to show. No communication at all. The next day I called them. Nobody answers the local number, so I called the customer service number. They "opened a case". Not only were my deposits sitting here, but Brinks had $3600 of my money that I needed. After no communication from them, I called again and was told my case was "escalated" . Called again Friday- nothing. Monday- nothing. Tuesday- nothing except the the case was being "escalated" . They finally came on Wednesday July 24 to pick up our deposits and drop off my money. Only excuse was they were shorthanded. Right- that makes up for a week of you holding my money with no communication. Well yesterday, they did it again! Did not some to pick up our deposits, but this time, they have $9,600 of my money. I absolutely need this money to get through a busy weekend. Again we call and nobody answers. Again no communication, again, "they opened a case". Contrary to ******* belief, it is not okay to withhold another company's money. They picked it up at the bank, but failed to deliver to us, which is akin to stealing at this point!.

    • Initial Complaint

      Date:07/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brinks Armored sent my minor son what appears to be a prepaid debit card without my authorization. When I tried to call them, it was impossible to reach any person at the company without creating an account.

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/04/2024 filed a dispute with brinks money account for ****** I sent documents to there mailing address and they refused my paperwork then closed the dispute on me now I'm out of ****** theses people refused to help me

      Customer Answer

      Date: 07/04/2024

      The issue has been resolved can we drop this complaint 

    Brinks US is NOT a BBB Accredited Business.

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