Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of your customers hit my car and your ********************** is dodging responsibility. It's causing me heartache for months. Have denied my witnesses and said they are not credible. I feel like I'm bullied and I need this matter resolved

  Business Response

  Date: 12/30/2024

  We understand that you are represented by the law offices of ****** ******, PC for claims you are presenting in this accident. We have copied ***** ******, PC, to this letter. As you may recall, this is an intersection accident, and the facts of loss are in dispute by you and our insured driver. The police did not respond to this accident scene. Our investigation into the liability for this accident remains open. We are currently working to assess independent sources of information that would help confirm the loss details and assist in finalizing our liability position. Once we have concluded our investigation, we will contact you through your attorneys with those results and our position. For any further inquiries regarding the claim, please feel free to contact ****** ****, Claims Team Manager at **************.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto Club County Mutual Insurance Company -known as Triple A on February 22, 2024 had sent us a letter about a insurance claim that was filed against Me and my Fiance claiming property damage and bodily injury claim that They Triple A" said they Denied the Claim. On October 24th 2024 Triple A sent us another letter about the same Claim that They " Triple A " originally Denied saying that they Triple A made an offer for the bodily injury claim. This was blind sided by our Insurance carrier which is "Triple A" who did nothing on our behalf to protect us a client or customer, when from evidence of damages that clearly shows that the person who filed the claim was the one At fault and our insurance carrier Went by a false inaccurate Police crash report that put me at fault. I told our insurance carrier that I was the one in the outside turning lane and the person who hit me was in the inside turning lane and the police Crash report shows that the person who hit me was in the outside turning lane and me hitting there vehicle. I had received proof that the police report was false and the chain of events wasn't true as well that the police officer reported. The insurance Adjuster for the other person on a recorded conversation admitted not once but Twice that client had said he was in the inside turning lane. I passed the information on to our insurance carrier and they ignored the evidence the body cam as well shows proof that the person wasn't injured when the person was standing and laughing with the police officer for at least 10 to 20 minutes. I feel our insurance carrier are also intentionally paying off Claims filed against Me and my Fiance cause We are Black and the others are White, cause the evidence that has been given to our insurance carrier and the my statement of chain of events which are accurate and proven by facts our Insurance Carrier " Triple A " has ignored more than once and I have proof.

  Business Response

  Date: 12/10/2024

  The claim for this loss was reported on 9-06-2023. On 9-21-2023,we determined this was a word versus word accident where there were no independent witnesses, and both drivers denied liability for the damages claimed by each other. The other driver, was represented by an attorney, and we informed both the attorney and the insurance carrier that AAA was denying liability for this accident and standing behind our member and the insured driver, and our claim file was closed. On 2-13-2024, We were alerted to a lawsuit being filed against our member and driver by a new attorney representing the other driver. We understood that our insured driver, was disputing the police report findings. Based on the evidence *** had at the time, legal liability for this accident was again denied on 2-22-2024. Mediation was engaged as this alternative dispute resolution process offered an opportunity to resolve the liability and damage disputes with the other driver,without exposing our member and insured driver, to the risks of a jury potentially ruling against our member and driver. Our member instructed us she wanted to move forward to reach a settlement at mediation and resolve the case.We negotiated settlement within the policy limits, and in the process secured a release of all claims and a dismissal of the lawsuit, with prejudice, which extinguished the risk for a possible jury award against our member Ms. ***** and our driver Mr. ********** and eliminated any further claims being made against our member and insured driver from this accident. At all times we stood by the defense of our member and driver and protected their interests in the face of a risk of a jury award against them. For any further inquiries regarding the claim, please feel free to contact ****** *****, Claims Litigation Manager at **************.

  Customer Answer

  Date: 12/10/2024

  1st of all my fiance says She did not tell TRIPLE AAA to proceed with no settlement with the other person ,, TRIPLE A lieing about this, ,,, TRIPLE AAA DIDN'T WANT ME TO TAKE THE STAND AND EXPOSE THE POLICE REPORT THAT WASN'T TRUE AND THE OTHER PARTY INSURANCE ADJUSTER WHO ADMITTED THAT THEY CLIENT WAS IN THE INSIDE TURNING LANE AND THE POLICE REPORT SAYING AND SHOWING THE OTHER PARTY IN THE OUTSIDE TURNING LANE  AND THAT WAS THE LANE I WAS IN WHEN THE OTHER PARTY HIT ME.. WHY WOULD WE WANT OUR INSURANCE CARRIER TO PAY OFF A ACCIDENT CLAIM WE WASN'T RESPONSIBLE, WE LOOKING FOWARD TO TRIAL , TRIPLE LIEING ABOUT CLAIMING WE WANTED TO SETTLE WITH THE OTHER PERSON. 

  Customer Answer

  Date: 12/10/2024

  1st of all my fiance says She did not tell TRIPLE AAA to proceed with no settlement with the other person ,, TRIPLE A lieing about this, ,,, TRIPLE AAA DIDN'T WANT ME TO TAKE THE STAND AND EXPOSE THE POLICE REPORT THAT WASN'T TRUE AND THE OTHER PARTY INSURANCE ADJUSTER WHO ADMITTED THAT THEY CLIENT WAS IN THE INSIDE TURNING LANE AND THE POLICE REPORT SAYING AND SHOWING THE OTHER PARTY IN THE OUTSIDE TURNING LANE  AND THAT WAS THE LANE I WAS IN WHEN THE OTHER PARTY HIT ME.. WHY WOULD WE WANT OUR INSURANCE CARRIER TO PAY OFF A ACCIDENT CLAIM WE WASN'T RESPONSIBLE, WE LOOKING FOWARD TO TRIAL , TRIPLE LIEING ABOUT CLAIMING WE WANTED TO SETTLE WITH THE OTHER PERSON. 

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted AAA weeks ahead of my policy renewal to request the policy be cancelled because I was switching companies with a better rated. The policy was due to expire on 07/12/24 at midnight and the payment was also due that day if I would have renewed. I received a confirmation of cancellation letter dated 07/01/2024 confirming the policy would be cancelled per my request. In return I was sent a billing cancellation statement with the billing date of 07/13 and the lapse date of 07/13. I did my part as a consumer and the company is using unethical practices to collect money from me that I don't owe. The *** advised me to send in my new policy information but why do I have to prove something that I have proof you cancelled. Please remove the $223.63 because I no longer have your insurance.

  Business Response

  Date: 08/21/2024

  You contacted us on July 1, 2024, to cancel your auto insurance policy, effective July 13, 2024, as you placed insurance elsewhere.You said you received a confirmation that your policy was cancelled. You also received an additional bill informing that you had an outstanding balance of $233.63. You believe that you do not owe any additional money to AAA, and you requested your balance to be cleared. Your auto policy was scheduled to renew effective July 13, 2024. We mailed your renewal offer and billing statement for the policy term from July 13, 2024, to July 13, 2025. The billing statement disclosed that the annual premium for the ********* term was $2,760 and also disclosed you had a remaining balance of $483.26 for the current ********* term, which was being carried over to your ********* policy term, and that a minimum payment of $753.86 was due on July 13, 2024, to renew your policy. On April 29, 2024, we received a $249.63 payment that was applied toward your minimum renewal payment due. On April 30, 2024, we mailed you a partial payment letter notifying you of the outstanding balance of $504.23 due by July *******, to renew your policy. On July 1, 2024, you contacted us and requested to cancel your policy effective July 13, 2024, because you started a policy with another insurance provider. For clarity, the renewal billing statement included a remaining balance of $483.26 for the current ********* term. The $249.63 payment we received on April 29, 2024, was applied toward the $483.26 balance for the ********* term, leaving a remaining balance of $233.63. This balance is for the earned premium for the coverage we provided from July 13, 2023, to July 13, 2024. We sent you an itemized statement, confirming the remaining balance for your review. To provide a payment and clear your remaining balance, please contact us at ************. If you have any questions on your prior policy please contact ******************************* at ************.

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i canceled my plan within 3 days of opening, before signing any of the paperwork. I still have not received a full refund. after close to 7 weeks they sent me a check missing about $200. i have called multiple times and i am always told the same thing: that the person who will take care of it is unavailable and will call me back as soon as possible. needless to say no one has called me back. the agent who sold me the plan and promised a full refund has simply been ignoring my emails. I would like them to return the remainder of my money and quit giving me the runaround.

  Customer Answer

  Date: 07/09/2024

  my phone number seems to be missing a number. it is ************

  Business Response

  Date: 07/24/2024

  We were in contact with the complainant and we were provided documentation needed to assist with this request. We received approval to backdate the cancelation and are working on clarification to confirm a full refund. If any questions, please contact *************************** at ************.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLAIM # ********* I am submitting this complaint on reasons that I am being charged for services that I am not responsible for. As the owner, my car was wrecked by a *** driver. Their client was at fault and admitted to all responsibility. As I was reimbursed for the damages, a rental was reserved until my car was repaired. On Friday May 10th my fianc' and I received a call from Enterprise at 5:15pm to ask us to call the insurance company for extension because they (*** insurance) did not pay for the services. Prior to this day on May 10th, I have been calling ********************* claims adjuster, to check status of my vehicle repairs and rental car services, he never returned my calls. When this claim was filed I advised that I was the owner and all could contact me but, they never returned my calls. Moving forward, on May 10th I called the *** customer numerous times to let them know, the mechanic told me to pick up my car on Saturday after 12;00pm, no one from claims are customer services responded to my messages are in any attempt try to help me with this issue. I work 12 hour shifts every day there is no way that I can return a rental car and pick up my car at the same time if my vehicle is not ready for pick up. The rental car services is less than 5 miles away from my home, I have no reason to keep a vehicle that does not belong to me. My concerns are that I did not want to be stranded with no transportation until my care was ready. If my vehicle was not damaged by the negligence of the *** insured i would have never been in this situation with having to be stressed out about the rental car are the task of searching for a body shop to complete repairs with the small amount of reimbursement money that was received from the damages. Moving forward, I would like to speak with someone in the corporate office requesting that this be further investigated on my behalf. I am the victim in this entire situation. I am seeking a resolve for the money.

  Business Response

  Date: 05/31/2024

  We received notice of this claim on 2-21-2024, and that the claim investigation was promptly initiated. We paid for the repairs to your 2009 ******** and arranged a rental vehicle through Enterprise Rent-A-Car,while your vehicle was being repaired. In total, we covered the cost of the rental from April 4th through May 10th. In response to your concerns relating to the allowable rental car days, your shop of choice completed your vehicle repairs on May 9th, and notified you on May 10th at around noon, that the repairs were completed. As your repairs were completed on May 9th, we have paid for reasonable rental days and this has been communicated to you by Claims Manager, *********************. Based on this information, we re-affirm the decision to deny additional rental payment. If you have any questions, please contact *********************, at *************.

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triple A is accusing me of an auto insurance lapse. My insurance was due on Feb 8th... I didn't pay Triple A because I had already found another insurance company with less monthly premiums. Therefore, I let Triple A go it was getting too expensive. Then they did not refund me a prorated coverage for 2 extra vehicles and 3 people. Now, they want me to pay $223 For letting my insurance lapse. I got my new coverage before my insurance with triple A went sour. It is very unfair to charge customers with ********************** when they left you for another provider.

  Business Response

  Date: 04/05/2024

  Our records indicate your AAA auto policy was scheduled to be cancelled for non-payment of premium effective February 28, 2024. Prior to your policy being cancelled, you spoke with one of our insurance representatives on February 27, 2024, and explained that you started a new auto policy with another insurance company and provided proof of concurrent coverage. Our representative followed standard protocol and submitted a request to backdate the cancellation effective date of your AAA auto policy to February 9, 2024, so that in coincides with the date you started your new auto policy. The request to backdate the cancellation effective date of your AAA policy was completed on March 14, 2024, and we mailed you an updated billing statement the same day. For clarity, we provided coverage as agreed upon from October 8,2023, to February 9, 2024. The earned premium for that coverage period was $1,238 including all applicable fees. We received $1,024.78 in payments that were applied toward your earned premium, leaving a remaining balance of $213.22. As a courtesy, we removed the $10.00 late fee from February 18, 2024,and have included an itemized statement of your policy so that you can see how we determined the remaining balance. Based on our review, the remaining balance is correct, and a refund is not owed to you. To clear your remaining balance,please contact our *********************** directly at **************. If you have any questions, please contact *************************** at **************.

  Customer Answer

  Date: 04/05/2024

  The information that I received from triple-a has Bein communicated with other insurance companies. And they also said the same thing I did that triple-a is out to rip-off people.

  I don't owe money to triple-a because the cancelation was done before the month was over. Therefore, a pro rated refund is in order. 

  Customer Answer

  Date: 04/05/2024

  In addition when the customer requests for the ********************** to be canceled you don't continue billing them. 

  Customer Answer

  Date: 04/11/2024

  I am rejecting this response because:   

  The information that I received from triple-a has Bein communicated with other insurance companies. And they also said the same thing I did that triple-a is out to rip-off people.
  
  I don't owe money to triple-a because the cancelation was done before the month was over. Therefore, a pro rated refund is in order. 
  
  In addition when the customer requests for the ********************** to be canceled you don't continue billing them.

  Business Response

  Date: 04/11/2024

  Again, as a courtesy, we removed the $10.00 late fee from February 18, 2024, and have included an itemized statement of your policy so that you can see how we determined the remaining balance. Based on our review, the remaining balance is correct, and a refund is not owed to you. To clear your remaining balance, please contact our *********************** directly at **************. If you have any questions, we encourage you to please contact *************************** at **************.

  Customer Answer

  Date: 04/11/2024

  I'm not paying another *****. Triple A and it's associates are treating me very unfair. If a lawsuit has to be enforced then so be it. 

  They expect me to pay for coverage that was canceled on the day my policy was due (02/24)... in addition the other 3 clients and 2 other vehicles were canceled ALMOST 2 weeks before the month was over.

  Therefore, yes you prorated the coverage and refund the rest. 

  Customer Answer

  Date: 04/19/2024

  I am rejecting this response because:   

  I'm not paying another *****. Triple A and it's associates are treating me very unfair. If a lawsuit has to be enforced then so be it. 
  
  They expect me to pay for coverage that was canceled on the day my policy was due (02/24)... in addition the other 3 clients and 2 other vehicles were canceled ALMOST 2 weeks before the month was over.
  
  Therefore, yes you prorated the coverage and refund the rest. 

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto Club County Mutual Insurance Company denied my claim after I was slammed in the side of my 2 month old ***************************************************************** other complaints. Cant get ahold of insured,waiting on police report and such. Then I get a letter in the mail.. claimed denied .. insured said wasnt at fault. Hmmm big surprise.. I was straight up slammed in the side of my truck and police officer put their insured at fault 100% ********** report reflects as such,but insured says she wasnt at fault ,that s good enough for the very shady company. My truck gets messed up and I have to deal with such ***** nonsense on top of it ..

  Business Response

  Date: 01/11/2024

  The claim was reported to AAA on December 7, 2023, shortly after the claim was reported, we attempted to contact the insured driver on multiple occasions to confirm the loss facts as reported. While we were unable to reach the insured, at that time, we informed you of our need to speak with the insured and verify the facts of loss before we could determine liability.In regard to the police report, it is noted on the report that you turned into the wrong lane that is meant for vehicles in the turnaround. It is noted the Claims Adjuster contacted our driver through phone and secured their statement on December 11, 2023. It was determined during that conversation that the facts of loss were disputed. Additionally, it is noted that the Claims Manager, ***********************, contacted you to discuss the loss and requested any additional documentation that you had to support the facts of loss. To date, *********************** has not received any documentation from you to support your liability claim and you informed you will be pursuing your damages through your insurance carrier. If you have any additional questions or require further information, please contact ***********************, at **************.

  Customer Answer

  Date: 01/11/2024

  I am rejecting this response because:   It is noted as they say their insured was turning in the same lane as me and was initially behind me and some how managed to collide into me . Into the side of my *********** never Spole to that ***** person . Police report clearly puts their insured at fault. 

  Business Response

  Date: 01/11/2024

  Our initial response explains our claim handling in detail. If you have any further questions, we encourage you to speak with *********************** at ************.

  Customer Answer

  Date: 01/11/2024

  I wanted to add to my response that she /their insured did not want to allow me time to get going ,tried to go past me ,which is nuts and slammed into me. ****** officer told her she was at fault. She tried to change her story slightly and his response to her was..even if that was true You Would Still Be ********* ****** report unmistakably put her at fault. As well as she received a citation for an expired sticker 

  Customer Answer

  Date: 01/13/2024

  This is straight from the police report. I am unit 2 and that can not be desputed as he refers to unit one as she ( I am he ) clearly states I was in front,she was trying to take the lane and hit me. As well as she got a citation for no registration. The vehicle wasnt even legal to be on the road. State Farm is handling things for me at this point,but I want the facts on here. As her insurer/ whoever responded was not being truthful/ was attempting to be deceptive 

  Customer Answer

  Date: 01/13/2024

  Attached from police report 

  Customer Answer

  Date: 01/22/2024

  I am rejecting this response because:   

  I wanted to add to my response that she /their insured did not want to allow me time to get going ,tried to go past me ,which is nuts and slammed into me. ****** officer told her she was at fault. She tried to change her story slightly and his response to her was..even if that was true You Would Still Be ********* ****** report unmistakably put her at fault. As well as she received a citation for an expired sticker
  
  This is straight from the police report. I am unit 2 and that can not be desputed as he refers to unit one as she ( I am he ) clearly states I was in front,she was trying to take the lane and hit me. As well as she got a citation for no registration. The vehicle wasnt even legal to be on the road. State Farm is handling things for me at this point,but I want the facts on here. As her insurer/ whoever responded was not being truthful/ was attempting to be deceptive 
  
  Attached from police report 

   

  Customer Answer

  Date: 01/22/2024

  BBB I proved my case with what I submitted. Thanks,*********;

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Auto Club County Mutual Insurance Company due to their lack of communication and action regarding a hit-and-run incident involving one of their policyholders, *********************, who damaged my vehicle on October 17, 2023.The accident, clearly captured on camera, shows ******************** vehicle colliding with mine and then leaving the scene. Despite this clear evidence and it being over a month and a half since the incident, I have not received any updates or information regarding the repairs from the insurance company.I trust the BBB's intervention will prompt Auto Club County Mutual Insurance Company to expedite the resolution process.Thank you for your assistance in this matter.

  Business Response

  Date: 12/14/2023

  On December 5, 2023, Claims Team Manager, *********************** spoke with you and discussed the current status of your claim and the reason why coverage has yet to be enforced. We are in receipt of the documentation you have provided to support your claim. The video evidence indicates that our insureds vehicle was involved in this loss and clearly struck your parked an unoccupied vehicle. We also are in receipt of the police report you filed that also documented the loss. We were able to speak with our insured, **************** on December 7, 2023,and verify that he was the driver at the time of the loss and was at fault for the loss. We have since been in contact with you to accept liability and schedule your vehicle for repairs. Should you have any questions, please contact *********************** **************.

  Customer Answer

  Date: 12/14/2023

  I have reviewed the business response and accept this resolution. 

  Business Response

  Date: 02/20/2024

  You noted concerns with signing the property damage release form to settle the diminished value claim that you submitted. Upon review, normally AAA secures a release form for the agreed diminished value and any prior payments issued for property damage. We are happy to report we have settled your claim and issued payment. If you have any questions or require further information, please feel free to contact Claims Team Manager, ***********************, at **************.

  Customer Answer

  Date: 02/20/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoted $1625-auto annual premium. Added my dad-driver.The rep ************************* listed my dad as Married-accurate and me-single accurate but then listed I was Married. 4/13/23 rep ****************************** I was listed as Married to my Dad.We got him on the phone to exclude him from the policy since ********** added him to my Homeowners policy without my knowledge.My father was listed as the primary policy holder with me and not just a Driver on the policy.once he was removed and I was listed as single I was quoted that policy would increase around $54 a month.I agreed.Then I got a letter in the mail on 4/19/23 that my original quote of $1625 was incorrect and my premium would be raised to $3,683. I called they said it was because I removed my father and I was listed as single now so Im more of a risk. I added him back but even with doing that the policy only decreased the premium by a small amount. Its because they know Im not married now. I couldnt get back to the rate I was quoted. I chose to cancel the policy because I could not afford to go from paying $139.41 to now $423.85/month.I was told I would get a cancellation fee and I could speak to a supervisor to discuss. I got the cancellation fee of $888. I left voicemails for ************************* (Kessingtons supervisor) on:6/1/23 10:51am 6/9/23 2:42pm 6/23/23 10:29am None returned. Then called ***** (******* supervisor) 6/23/23 10:40am. Also not returned.8/8/23-Spoke to ************************* to higher supervisor and I will get a call in 24 hrs.No call.8/28/23- 3:27pm. Told Supervisor will call,No call.9/6/23-***** to ****** and *********. Told supervisor will call,No call.9/14/23 spoke to ****** and he spoke to ****** but she was on a call and will call. No call. Its unfair to quote$1625 in contract when I never represented myself as Married and then increase-$3683 and NOT waive the fee. I would have NEVER agreed to $3683 if I was quoted properly. Error on AAA part.UNPROFESSIONAL to NOT call back 8 requests.

  Business Response

  Date: 10/12/2023

  Our response explains all policy handling and transactions in detail. Regrettably,when processing your request for cancellation, we missed an opportunity to enter the appropriate cancellation reason of misquote at new business thus, you were assessed a short-rate cancellation fee. On September 25, 2023, after being advised that your policy had been assessed a cancellation fee, *******************,submitted a request for the fee to be waived due to our agents oversight designating the appropriate named insureds. This request was approved resulting in a revised amount outstanding of $573.66 for earned premium. As a courtesy,we have also waived the remaining balance. As of today, October 11, 2023, your policy is cancelled effective June 1, 2023, with no outstanding balance. We apologize for the service issues you experienced. Should you have any questions, please contact Mr. ************ at **************.

  Customer Answer

  Date: 10/12/2023

  I have reviewed the business response and accept this resolution. 
  

  Thank you for the attention to this matter and prompt resolution. 

• Initial Complaint

  Date:08/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2023, I purchased home and auto insurance from the Auto Club County Mutual Insurance Company. (AAA) Within 2 months of paying premiums, AAA informs me in a letter that they would be canceling my home insurance, on July 25th, due to my home is in a high risk for brush fire. (I live in a wetland.) I feel this is something AAA should have been upfront with before I paid premiums. My auto insurance was combined with this, even though paid separately, to receive the bundle discounts that all insurance companies provide. With AAA canceling my home insurance, this would lose my discounts. To get discounts with another insurance company, I would need to bundle home and auto. I contacted AAA insurance to cancel my remaining auto insurance and they told me to contact my agent or they would have to charge cancelation fees. So I did contact my agent, *************************, and he said to email him and he would cancel it and wave any fees. I emailed ***** twice and received no response. I emailed his manager, *************************************** and still received no response. I contacted AAA again, via phone, and talked with many service reps who seemed very uninterested to help me. Finally talking to one that listened to my situation and agreed that I should not have to pay anything extra for canceling. He said he would put notes in my records and this should be the end of it. Then, one month later I receive a collection letter from AAA saying I owe them for another month's premium. No one in customer service will help. I've talked to 5 people today, and they pass me on hold and hang up. AAA is trying to charge me another month's premium or they will report it to my credit. I had insurance with AAA for two months and paid two months of premiums. I refused to pay any canceling fees because they canceled my home insurance that would have changed my auto policy. The bill sent to me says "for premium". Please help.AAA act# TPA ********* Canceled July 7, 2023.

  Business Response

  Date: 09/05/2023

  Response offers apology. We made a business decision and waived the short rate fee and a refund is being sent. If you have any questions, please contact **************' ******* at ************.

  Customer Answer

  Date: 09/05/2023

  I have reviewed the business response and accept this resolution.