ComplaintsforCredit Management, LP

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Initial Complaint
10/20/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Earlier this month, I saw that my credit score showed I had a debt of $108 dollars with ******* Communications (Spectrum). Yet my Spectrum account has always been paid in full and paid via autopay. I saw no notification that I had an unpaid balance due. But after calling Credit Management, LP, they didn't have an answer for why this had showed up. Since the amount was so low and I am in the middle of applying for a home loan, I asked if Credit Management could send me a deletion letter to remove the erroneous debt from my credit history if I went ahead and paid the $108. They agreed and I went paid the amount. I waited a week, and I never saw them mail or email the deletion letter that my lender required. I called them back yesterday, and ******* said that Credit Management, LP doesn't provide deletion letters, contrary to what they told me last time. I asked to speak to a supervisor, and they gave me a number that was a dead end and no one would answer.
Business response
10/25/2021
October 25, 2021

***********************
149 ********.
*******, ** 92227

*** Reference Number: 074224988

Dear ***********************:

Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
10/26/2021
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer service reached out and promptly gave me the promised letter of deletion. I appreciate the correction and timely response of the representative I spoke with.
Initial Complaint
10/18/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had Charter internet in my apartment at *********************** Due to a horrible roommate situation I abruptly moved to ********************* in April of 2021. I closed my account with Charter and paid in full. Unfortunately, I forgot to return the equipment back to charter. I did not receive any reminder emails or statements in the mail from Charter to return this. They were sending them to the wrong address. Next thing you know its on my credit report as a collection. I have never had a collection on my report before. I pay EVERYTHING. The collection agency also sent collection attempts to wrong address. I called collection agency and they stated to file a dispute with them and they will reverse the collection if I can prove I moved since my mail got sent to wrong address. I returned equipment, filed the dispute, provided proof and now they are saying they do not have capability to remove collection from my account.. I just want this removed as it is inaccurate depiction of my credit!
Business response
10/25/2021
October 25, 2021

*******************************
*************************************************************** 01605

*** Reference Number: 074708159

Dear *******************************:

Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Initial Complaint
10/16/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ****** L ***** consumer natural person and original creditor in fact demand you all to CEASE ALL illegal, innacurate communication and pursuant to 15 USC 1692c(c)(2) I am invoking my right as Original creditor and pursuant to 15 USC 1692c(c)(3) as original creditor, Im invoking my specified remedy to delete and remove all illegal inaccurate accounts placed in collection by CREDIT MANAGEMENT LP and to remove and delete from All Consumer Reporting Agencies. Credit management LP is using false, deceptive, and misleading means to attempt to collect an alleged debt. And CREDIT MANAGEMENT LP is in violation of 15 USC 1692e(10) and 15 USC 1692f(1) and 15 USC 1692j(a) and are liable to the consumer pursuant to 15 USC 1692j(b). Furnishing consumers personal identifying information or ANY information without my written consent constitutes as identity theft and fraud and is punishable by law. I demand all inaccurate fraud collections accounts be deleted within 7 days from this notice.
Business response
12/17/2021
Business Response /* (1000, 5, 2021/10/28) */ October 28, 2021 ****** ***** **** ****** **** *** *****, ** XXXXX CMI Reference Number: XXXXXXXX Dear ****** *****: Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer Relations Department at X-XXX-XXX-XXXX. Our office is open Mon - Fri; 8 am - 5 pm CST. Sincerely, Credit Management LP, Account Resolution Department
Initial Complaint
10/12/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has called me days in a row then saying they haven't. Today 10/8/21 I received another phone call. The lady just started yelling at me and going off on me. I let her know I don't have money to pay right now and she just got even angrier. That is not okay. You don't call and harass people. You don't even let people talk. Maybe have some compassion for people. You called me. If you don't like what I have to say don't call. If you can't actually listen to me and want to continue talking over me don't call me. But this is harassment at this point. Why call someone if your just going to yell at them? Seriously. I literally said nope bye and hung up. That is no way to treat someone. This lady got pretty aggressive on the phone. Didn't give a name just started saying my information. Not okay to do. I don't want to be contacted by this business. Whoever is trying to collect can contact me themselves via email or mail. Do not have another employee of yours call me.
Business response
10/20/2021
October 20, 2021

***********************
************************************************************

*** Reference Number: Cannot locate

Dear ***********************:

After a thorough search of our database, we were unable to locate an account for ****************. Our office asks that **************** review and return the attached form in order for ** to locate the account and investigate this matter further.

Sincerely,

Credit Management LP, Account Resolution Department
See Attachment/File: *********************** Need More Info Letter.doc
Initial Complaint
10/03/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10/01/2021 we received a "COLLECTION NOTICE" from CREDIT MANAGEMENT, LP. The notice was addressed to "RPO ****** LEGAL PR". We are the ****** LEGAL PRESS CORPORATION, a ****** corporation. We are not "RPO ****** LEGAL PR". We have no knowledge of "RPO ****** LEGAL PR". The COLLECTION NOTICE indicates that this is in regards to a debt to "RISE BROADBAND". RISE BROADBAND appears to be an internet service provider. - We are not now, nor have we ever been, a client or customer of RISE BROADBAND. RISE BROADBAND is not registered to conduct business in ******, does not have a business license in ****** and is not qualified to conduct business in ******. This may be a scam and we will file a complaint with the ****** **************************
Business response
10/19/2021
October 19, 2021

******************
*****************************br/>*******, ** 89048

*** Reference Number: 075101376

Dear ******************:

Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
10/20/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
The only option to the complaint given us by Credit Management, LP is to contact them by telephone. - We do not have a telephone or telephone service in our area. We prefer to document correspondence in writing. Telling ** to call them by telephone is not an answer to the complaint.
Business response
10/26/2021
October 26, 2021

******************
****************************
*******, ** 89048

*** Reference Number: 075101376

Dear ******************:

We would be happy to discuss the matter with you privately, but not in a public forum. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri ; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
10/27/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
10/27/2021
The only option to the complaint given us by Credit Management, LP is to contact them by telephone. - We do not have a telephone or telephone service in our area. We prefer to document correspondence in writing. Telling ** to call them by telephone is not an answer to the complaint.
Business response
11/23/2021
November 23, 2021

******************
****************************
*******, ** 89048

*** Reference Number: 075101376

Dear ******************:

Pursuant to your request, we have mailed a response to your address.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
11/24/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
Mailing a letter or empty envelope to ** is not a "proposed resolution".
Initial Complaint
09/30/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I see from my credit reports that I supposedly had an unpaid bill from ********************** for $126. The company Credit Management LP of ***** ** is apparently trying to collect this supposed debt. I say supposed debt because I moved out of ********** in February 2020, over a year and a half ago. I paid my last bill from PG&E when I moved. I never received an additional bill from PG&E, nor has anyone ever tried to contact me about that supposed bill. My credit rating has been above 830 for many decades. I have never had an unpaid debt. Never.
Business response
10/18/2021
October 18, 2021

*******************
4299 ***************.
*****, ** *****

*** Reference Number: 15718373

Dear *******************:

Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Initial Complaint
09/25/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company reported a collection on behalf of spectrum (charter communications. I'm nonverbal as a result of a brain injury. That said I'm unable to complete phone calls. Not one time did they attempt to contact me any other way. I know they have my new address. This wasn't my fault as when I moved spectrum just started a new account. I monitor my credit report weekly that is how I found out about this issue. You can't recklessly go impacting someone's credit because of their failure to communicate with someone with a disability. Also if you have a complaint section on their website they shouldn't ignore it. They think people are irresponsible with their bills when in fact they can't even properly run their offices.
Business response
12/03/2021
Business Response /* (1000, 5, 2021/10/07) */ October 7, 2021 ****** ***** ******************************** XXXXX CMI Reference Number: XXXXXXXXX Dear ****** *****: Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer Relations Department at 1-866-914-2799. Our office is open Mon - Fri; 8 am - 5 pm CST. Sincerely, Credit Management LP, Account Resolution Department
Initial Complaint
09/25/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company (Credit Management Lp) is the second collection agency to try and scam money out of me for a Spectrum bill thats NOT mine! Sunrise Credit Services was the first. Spectrum or any other company for that matter would never use 2 different collection agencies for the same account! By going through BBB I had the first false bill removed.(sunrise credit) Now I need this companies(credit management Lp) false bill removed,Once again I called Spectrum and they said I owe zero! No debts or collection requests from Spectrum ever. ******** said to "disregard the notice" as the account in question had no missing payments or equipment, or other fees nor any history of such. Also You have wrong account # - ***************. This account belong to someone else My account # **************** and is in good standing with Spectrum. Stop contacting me and remove all my info from your system including this fraudulent debt.
Business response
10/07/2021
October 7, 2021

***********************
*******************************************************************

*** Reference Number: 075031188

Dear ***********************:

Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
10/08/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
I already proved (with the docs I had attached last time)the account in question is not mine. Stop playing games. There is no need for further communication. ******** also said my account is in good standing and ignore your letter.

There is no need for further communication (I don't need to call you)
Again that is not my account so please remove my information from your system. End of story.
Otherwise I will report you to the ****
Business response
10/18/2021
October 18, 2021

***********************
*******************************************************************************

*** Reference Number: 075031188

Dear ***********************:

We would be happy to discuss the matter with you privately, but not in a public forum. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri ; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
10/22/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband is an attorney in the legal and compliance department for PIMCO in ************* ** and informed me not to talk to you privately. He went on to tell me that a legit company who is honest would have nothing to hide and gladly discuss the matter in a public forum.

AGAIN: The account in question is NOT mine and I already showed you proof of this. AGAIN I talked with Spectrum and they verified that I owe them nothing and my account is in good standing with them.
END OF STORY.
Initial Complaint
09/23/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THIS COMPANY WHICH I HOLD NO CONTRACT WITH REPORTED A COLLECTION ACCOUNT AGAINST MY SSN IN THE AMOUNT OF $1,262.34 WITH CREDIT AGENCIES AND ALSO SENT ME LETTERS, I HAVE REQUESTED VERIFICATION OF THE **** AND ACCOUNT HOWEVER THE BUSINESS FAILED TO PROVIDE ADEQUATE PROOF WITH MY SIGNATURE I DO NOT HAVE A CONTRACT WITH THIS AGENCY. CONSIDERING THIS BUSINESS DOES NOT HAVE A CONTRACT WITH ME FOR GOODs OR SERVICES/BUSINESS THEY CLAIM THEY HAVE PROVIDED NOR HAVE THEY PROVIDED ADEQUATE PROOF, I AM NOT OBLIGATED TO PAY FOR THE ALLEGED ****. I HAVE REACHED OUT AND SENT LETTERS SEVERAL TIMES AND ASKED THIS AGENCY TO VALIDATE THE **** THIS COMPANY IS CAUSING FINANCIAL HARDSHIP AS IT REPORTED ON MY CREDIT I WOULD LIKE THIS ACCOUNT REMOVED MY ALL 3 OF MY CREDITS FILES TRANSUNION,EQUIFAX AND EXPERIAN AND CALLS AND LETTERS TO STOP
Business response
10/05/2021
October 5, 2021

*****************************
*******************************************************************************

*** Reference Number: 074969917

Dear *****************************:

Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri; 8 am - 5 pm CST.

Sincerely,

Credit Management LP, Account Resolution Department
Customer response
10/08/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
there is not reason for me to contact this business as I do not have a contract with them and do not owe them anything
Business response
10/13/2021
We are happy to discuss the matter with you privately, but not in a public form. At your earliest convenience, please contact our Consumer ******************** at **************. Our office is open Mon - Fri , 8 am - 5 pm CST.
Initial Complaint
09/23/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CREDIT MANAGEMENT L.P is Acting as a Debt collector Attempting to Collect a debt pursuant to title XX XXXXa(6) -The term "debt collector" means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause (F) of the last sentence of this paragraph, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. For the purpose of section 1692f(6) of this title, such term also includes any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the enforcement of security interests. CREDIT MANAGEME
Business response
12/01/2021
Business Response /* (1000, 5, 2021/10/06) */ October 6, 2021 ******** ****** *** **** *** **** *** ********** MS XXXXX CMI Reference Number: XXXXXXXXX Dear ******** ******: Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We would like the opportunity to discuss this matter with you further. At your earliest convenience, please contact our Consumer Relations Department at X-XXX-XXX-XXXX. Our office is open Mon - Fri; 8 am - 5 pm CST. Sincerely, Credit Management LP, Account Resolution Department

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