Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Jewelry Stores

Zale Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

About

About This Business

Rocksbox is a jewelry membership service transforming the way women discover and buy jewelry.

Products and Services

Signet operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Banter by Piercing Pagoda, JamesAllen.com, Diamonds Direct and Rocksbox. 

Business Details

BBB File Opened:
1/1/1946
Business Started:
1/1/1929
Business Started Locally:
4/19/1924
Business Incorporated:
5/1/1955
Type of Entity:
Corporation
Alternate Names:
Signet Jewelers Ltd.
Zale's Outlet / zalesoutlet.com
Piercing Pagoda / pagoda.com
Zale's / zales.com
Gordon's Jewelers / gordonsjewelers.com
Peoples Jewellers / peoplesjewellers.com
Mappins Jewellers / mappins.com
Zale Delaware Incorporated
Zales The Diamond Store
Business Management:
Ms. Barb Gruse
(Headquarters Contact): Ms. Barb Gruse, Director of Customer Care
Number of Employees:
5001

Additional Contact Information

Principal Contacts
Ms. Barb Gruse
(Headquarters Contact): Ms. Barb Gruse, Director of Customer Care
Customer Contacts
Mr. Mark Light, CEO Signet Jewelers Ltd.
Ms. Barb Gruse
(Headquarters Contact): Ms. Barb Gruse, Director of Customer Care
Additional Phone Numbers
Other Phone: (972) 580-4000
Other Phone: (972) 496-9225
Other Phone, (Headquarters Phone Number): (800) 311-5393
Additional Email Addresses
Primary: Email this Business

Additional Information

Refund and Exchange Policy
Zale Corporation is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.

Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.

Industry Tip

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.