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Business Profile

Online Retailer

Pofily

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Pofily's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pofily has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pofily

      850 Northlake Dr Ste 500 Coppell, TX 75019-4717

    • Pofily

      30 N Gould St Ste R Sheridan, WY 82801-6317

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a shirt from ************************** on Nov 7th 2024. Same day received confirmation from them with order # and tracking number. I paid for the item with one of my credit cards on file in our ****** acct. in the *** of ***** I have tried tracking the item with number they provided, but it says its not a valid tracking # and we do not know what carrier this tracking number is from. I have tried e-mailing them several times and am not getting any response. I have downloaded the online order with all the Info from this company, along with the emails I have sent them. Sure hope others dont order from them if this is how this company operates. Totally unacceptable

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 29th, 2023 $82.23 Description of item states that the only material the sign contains is Stainless Steel. Product images on the website clearly depict the middle portion of the sign being laser cut Stainless Steel over a blue laminate background. What I received was a low resolution sticker with my custom name printed on it. Rest of the sign was as pictured.Refund I have contacted them twice over the span of two weeks so far with no response. Order for the website: #PFL3670 ***** Tracking: #********************** If other photo evidence is needed please let me know. The sign has been sitting in the box awaiting a resolution. I at least want $30 of my money back because it is not worth $82.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I offered two canvas paintings only received one it was November 20 2023 cant get a hold of them no business phone sent several emails no response I ordered these paintings for Christmas presents now a person will not receive the painting

      Customer Answer

      Date: 12/21/2023

      It has been resolved they contacted me and the painting is on its way thank you

    • Initial Complaint

      Date:12/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a customized Welcome sign in the summer. It was never delivered and none of my emails inquiring about it have been returned. I want the sign now.

    • Initial Complaint

      Date:01/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two personalized signs from Pofily on Dec 18,2022. On Dec 21, 2022 I received an update that a tracking label had been prepared, since then there has been no news. The UPSP never received the package and despite numerous attempts to contact Pofily I have had no response. The company has no number to call just and email that bounces back immediately with a automated message. I spent $233.09 and want my money back and the company reported as I feel they are a scam.

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We made a purchase near December 3 2022. The order was incorrect and they apologized by email and said they would replace the item. A Christmas gift - Custom doormat. My attempts to followup and obtain a replacement item or refund have been unanswered. But I feel "ghosted" no reply to emails, cant find a phone number, web chat is unanswered. My only recourse is social media. Is there anyone at pofily that replies to customers?

      Customer Answer

      Date: 01/13/2023

      The business did send an email the same day I posted this matter. The email indicated that they sent a replacement but did not provide an estimated arrival time. I emailed them back asking to see what the replacement looks like so to ensure it was customized correctly this time. I am anxiously waiting for the replacement.

      Customer Answer

      Date: 02/15/2023

      The company Pofily contacted me and resolved the issues. They provided good support and service once we eventually made contact. Consider this matter resolved.
      Thank you.

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 6/11/2022, $45.56. Order was incorrect and late. I paid extra for expedited shipping. I contacted them via email as they do not have a customer service phone number. They promised a replacement, but after several (more than 10) requests, I've only received a handful of empty promises. One email they sent me for a survey was flagged as a scam by both *************************. I believe this is not a legitimate company and they are taking advantage of holidays to promise custom gifts. There are similar complaints filed with BBB, but yet this business is still scamming people. Also, they did not send me a receipt, just an order confirmation that has expired on their website.

    Pofily is NOT a BBB Accredited Business.

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