Reviews

This profile includes reviews for FirstService Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstService Residential

  14951 Dallas Pkwy STE 600 Dallas, TX 75254-6874

  
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  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
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  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
• 

  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
• 

  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  

Review Details

• Review fromCr M

  Date: 03/19/2023

  1 star

  Cr M

  Date: 03/19/2023

  We recently moved into a community managed by FRS (The Oaks at San Gabriel) - Ingrid Toros is the POC. We began building more than a year ago and noticed the following: 1) Broken glass everywhere by the amenity center - not fixed for over a year. Someone can grab a shard and cut themselves or others 2) Surrounding wall of rocks around the playground - several loose rocks, gaps, etc - someone will fall if they step on it or sit down on it for that matter 3) Amenity center - bathrooms/showers have HOLES in the walls, I hear pool has mold and algae. Water is foggy. 4) The street lights are often broken, there is a broken one on the main road - I drive pass it everyday....for the past year and a half. Not fixed nor removed. From what I hear - all of this has been shared, photos captured, emailed to Ingrid as well as the developer and nothing has been fixed. Photos on FB page as well. Check out reviews and corresponding photos no Google reviews for Harris & Straub LLC. I will gladly share photos of the unsanitary upkeep of the pool area as well as the broken glass/rocks by the playground.

  FirstService Residential

  Date: 03/22/2023

  Thank you for reaching out regarding these issues.
  -The bulletin board vandalism occurred in mid Jan. 2023, and we are waiting on the acrylic parts to come in for replacement.
  -Our new pool vendors from last year confirmed there was no pool algae and was even power washed around area of concern and will be powered washed again before the pool opens in mid-late April. (This will be announced to the community soon) - Are you set up to receive mass comms?
  -Amenity center will also be power washed before pool season.
  -The rocks were reported this month and will be repaired within the next week or so depending on the vendor's schedule.
  -The street is maintained by the City and the HOA is not responsible to restripe however I have already made a request to the City to get these re-striped and waiting for a timeline.
  Since the pool season has not begun yet, we are preparing the amenity to be ready and beautiful after the plumbing repairs.
  
  I apologize you came into this neighborhood as it was in the middle of all these repairs. I can assure you we are aware and will have these completed very soon.
  

• Review fromKay S

  Date: 12/19/2022

  1 star

  Kay S

  Date: 12/19/2022

  I am a homeowner in a community managed by ************* Residential. I understand that *** management companies, for the most part, follow the lead of the *** board of directors so not everything can fall squarely on FSR. Therefore, rather than take out my frustration with the board in this review, I will only address the areas where FSR has complete control. I had an issue with a payment back in Aug/Sept that I needed to have corrected. I reached out to the assigned property manager who, based on her email responses, seemed to be having the most difficult time comprehending my plight. After several rounds of back and forth with the property manager, I asked to speak with someone over her. I was referred to a supervisor by the name of ********************. In fact, the property manager copied ******** in our emails; however, I never received one response from ********. After several emails and phone calls, I realized ******** had no interest in helping me and wasn't going to respond. My first attempt to contact ******** was on September 13, 2022. It is now December 19, 2022 and I still have yet to get any response. After not getting any assistance with FSR, I opted for the only available option to me which was to request a hearing with the *** board. In September, I sent an email to the property manager, ******************, to request a hearing with the board. The hearing was held on October 27, 2022. After not receiving any follow up about the hearing in over 30+ days, I reached back out to ****************** on December 8, 2022 requesting feedback. As of today, December 19, 2022, I have not received a response to that email. However, I did receive a notice in the mail today that my account had been sent to collections despite there being an open dispute which is against the Fair Debt Collection Practices Act (FDCPA). ***'s and their management companies continue to act in unethical ways because they know, with no *** oversight, they will likely get away with it.

  FirstService Residential

  Date: 01/27/2023

  1. Owner contacted me and I researched her concern
  2. Owner had a balance owed of $200.00 due to violations fines as of 02/18/2022
  3. Owner made payment on 7/21//2022 in the amount of $200.00 which brought her to a zero balance
  4. Assessment posted on 08/1/2022
  5. Late fee's, interest, and reminder cost started to accrue
  6. When the owner brought her concerns to my attention, I explained that she had balance due related to fines and when she made her payment it cleared up the balance. Assessment posted on August 1st and were not paid in full by the due date. Late fee's, interest, and reminder notices began to accrue. Per her request she wanted them waived and I sent her request to the board. Board denied her request. Owner was notified of the board decision and at the point she requested to speak to my director and wanted a hearing with the board. Owner did not attend the hearing and board did not changes their stance on the decision that was already made. We also confirmed with the attorney that association was not in violation of Texas Property Code.
  

  Kay S

  Date: 02/01/2023

  The response from the business fails to address the deceptive business practices involving their billing. As I originally suggested, neither the HOA nor the management company are authorized to charge fees for violations. This according to association bylaws and governing documents. Also, FSR issued an invoice in June showing the dues had been billed to the account. I made the payment in July but because the dues had in fact not been added to the account, FSR applied the payment to fees. This, based on consumer protection laws, is considered deceptive. Their payment service company also removed the filter that allowed homeowners to differentiate between paying dues vs paying fees.

• Review fromKim S

  Date: 12/08/2022

  1 star

  Kim S

  Date: 12/08/2022

  ***STAY AWAY FROM FSR****TERRIBLE communication and customer service. They allowed the developer to collect a special assessment for our Mailbox Cluster (5 boxes total) that were destroyed in the middle of the night, $150.00 per unit, Total approx $39,000.00 (mailboxes cost $20,000.00) well we have over 120 homes in our neighborhood (yes even the people who have their own individual mailboxes were required to pay. Well, that assessment was about $19,000.00 over what was needed so we as homeowners asked what the additional is for....... wait for it...... so the developer can add to the operating account to sustain it for the year.....(yes, against bylaws!!!) it's a BRAND NEW Phase (2022), happened in Feb 2022..... AND Developer didn't have the correct insurance coverage...... shouldn't a management company keep track of that???? how was operating account so bad???? FSR has done NOTHING and wouldn't even answer our calls/emails. We had to go to post office for 4 months to get our mail!! Oh and the people that moved in after the assessment was made had to pay too (from what I've heard). THEY DIDN'T EVEN LIVE THERE WHEN ALL OF THIS HAPPENED! FSR is a JOKE as an HOA Management Company.

  FirstService Residential

  Date: 12/12/2022

  Thank you for your review. All feedback is important to us. After speaking with local management, we received the following information.
  
  All homeowners have access to view quarterly financials through **** Creek's community portal. This community has a high amount in delinquency, and the amount was shared at the annual meeting, so homeowners understood why their operating account was low. Every unit was responsible for paying the special assessment, even if they owned their own mailbox. No one was excused of paying the special assessment. As stated in Section 12.a of Chapter 209: "A special assessment is a charge, a fee, or dues, other than a regular assessment, that each owner of property located in a residential subdivision is required to pay to the property owner's association, according to procedures required by the dedicatory instruments, for:
  a. Defraying, in whole or in part, the cost, whether incurred before or after the assessment, of any construction or reconstruction, unexpected repair, or replacement of a capital improvement in common areas owned by the property owners' association, including the necessary fixtures and person property related to the common areas;
  b. Maintenance and improvement of common areas owned by the property owners' association; or
  c. Other purposes of the property owners' association as stated in its articles of incorporation or the dedicatory instrument for the residential subdivision."
  Emails were sent out to the whole community from April through August keeping them updated on the mailbox information. The mailbox keys were shipped to FirstService on August 8th, 2022. Once FirstService received the mailbox keys, they were mailed out first class certified mail on August 11th, 2022. Homeowners that reached out to FirstService were sent their tracking number.
  

• Review frommarie j.

  Date: 07/09/2022

  1 star

  marie j.

  Date: 07/09/2022

  . They disregard information provided to them by homeowners. They totally ignore evidence presented to them to resolve complaints. Complaints are referred to them through customer service and stated they will return calls by the agent assigned within 24 to 48 hours. This is seldom if ever done. The also refused to comply with the consumer protection agency when a complaint was filed against them and the Westover Crossing homeowners Association. They were not concerned about mediation and resolving the issues presented to them by me. They are strictly there to enforce whatever the H OA tells them to do, regardless of any evidence or documentation presented to them. They're not there to resolve issues. There is no open communication and transparency. I have had issues with them adding on fees for years. Information was given to them stating that the original management company was not owed any money and did not expect any money from me. I've called customer service every month since they became our management company which is about three years now. There were given documentation numerous times. Their only answer is that you owe money. The HOA fraudulently lied and stated they had paid this original management company. Records were requested by me and they could never provide anything. I shared documentation with them that I had obtained, again stating from the original management company nothing was owed and they were never paid by the H OA. For service residential has threatened to remove me from meetings if this is brought up with the HOA which I consider a threat since as a homeowner I have every right to be at a meeting to ask the board questions. They refused to let me serve on the board when I was nominated in 2019 and provided them with documentation at that time stating the above facts. I have given them documentation several times over. I am Also entitled to review records kept by the HOA. I requested meetings to meet with the board and none of this has been facilitated by first service residential information is never posted on their portal for board meetings for homeowners to have access to and review. In a most recent email to me they are continuing to add on fees and have threatened to post a lien against my home. They are incompetent at best. And at worst they are perpetrating fraud. They also add that they have contacted "legal". I have also contacted my legal representative and was informed that first service residential and the homeowner association need to provide documentation that supports their statements. If not all fees to be removed from my account. Except for the incident that started this back in 2017, I have not been late with my association fees. I am on a automatic payment plan. First service residential, and the homeowners association are not willing to discuss this. The initial fees were for three $35 notifications in 2017 which I never received. Was at a time when they were switching over to a different payment system. On top of the $35 notifications that I never received, they started adding on $10 per month in late fees. Despite mounds of documentation to the fact the board never paid any fees to the original management company, they also stated in the last email to me that it was illegal for the board to take money out of community funds to do so my question to them was, if this was illegal, and I have the original management company stating they did not have money and were not paid anything, and nothing is owed to them from me, why is this continuing after all this time with both the board and first service residential? Why are they refusing to cooperate? The only thing they can say is "you owe us money." I'm refusing to pay any of this until I have proof. I continue to dispute this through their customer service every single month.

  FirstService Residential

  Date: 06/19/2023

  This resident does not live in Texas, but in ************. Please redirect your review to the appropriate BBB page.