Business ProfileforAAA Home Security, LLC

Please see attached note that was sent to AAA Home Security: I am writing to express my dissatisfaction with the recent breakdowns of your devices (1st time in December 2023 with the 2nd time on July 1st 204 and the subsequent customer service I have received. As a customer since November 2023, I have experienced two breakdowns of your devices, which is concerning. When I called to get the devices fixed, I was informed that there would be a $75 fee assessed regardless of whether the breakdowns were my fault or not. Another problem is they aren't able to fix the doorbell camera until July 19th. I find this policy to be unfair and unreasonable. Additionally, I have been disappointed with the quality of your customer service, which seems to be as lacking as your products. I would appreciate the opportunity to speak with someone about this matter and to discuss a resolution that is fair and satisfactory to both parties. **Note: I have had no contact except by email with AAA Home Security. The monthly amount for the service is $61.69, which I have paid for the last 8 months. I have 1 ring doorbell, 1 camera in backyard and 3 door sensors; none of these items is worth $1638.00. I wish to be released from this contract with no negative impact to my credit.