Complaints

This profile includes complaints for A-MAX Insurance Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

A-MAX Insurance Services, Inc. has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  A-MAX Insurance Services, Inc.

  3030 N Stemmons Fwy Dallas, TX 75247-6105

• 

  A-MAX Auto Insurance

  807 E Amarillo Blvd Amarillo, TX 79107

• 

  A-MAX Insurance

  1464 Austin Hwy Ste 102 San Antonio, TX 78209

• 

  A-Max Insurance

  6263 Mccart Ave Fort Worth, TX 76133

• 

  A-Max Auto Insurance

  2820 S. New Braunfels Ave San Antonio, TX 78210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This a a-Max ********************** issue. Well to start out I was paying quite a bit for a bare minimum policy so I went in to see if I could get a lower price. I was quoted roughly 75$ a month with a 130+ charge to initiate the policy. Well nearly a month later I was sent a letter that said they were canceling my automatic withdrawal because they had changed my policy because I had not provided adequate documentation of proof of prior **********************. Which if they had let me know that, I wouldve gladly done. Next I had to pay a higher payment to keep my ********************** while I worked this out. I assumed they would fix it and reimburse me for my inconvenience. My issue is not with what Ive been through but with the ending result. Now I cant get the 60$ a month discount for having prior ********************** because of this and my payment is the same as its been for the last year. Not sure how its my fault that they didnt allocate all the information they needed to provide me with the policy they told me I was getting. I guess what can you do.

  Business Response

  Date: 04/12/2024

  *************** was contacted by *****, our Regional Sales Manager for A-MAX *********************** After reviewing Mr. ******* file we have completely resolved the customer service issue. **************** (using another email address) sent us a note expressing his complete satisfaction and also told us he was withdrawing his BBB complaint. 

  ****

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial communication with ******* on 2/18/2024 via text *************). Provides required information and on 2/20/2024, ******** provides quote. On 2/20/2024, I paid $475 to start policy. Text ******** inquiring about notifying financial institutions about coverage on 2/27/2024. ******** offered to fax policy on 2/27/2024. I declined ********* offered since she informed me that the policies were mailed to me. I told ****************** would email the financial institutions a copy of the policies upon receipt. On March 3, 2024, I received a cancellation letter dated February 21, 2024. First call to Amax and text message to ******** regarding the cancellation notice was made March 4, 2024 @ 2:47 pm. Agent claimed she could not help me and transferred me to call center. After waiting 10 minutes ****** answered the call. She informed me that ******** transferred my case to ***** and she would transfer me to them. However, it was the same number i initially dialed. ****** decided to hear my concerns and assured me she would call me back. To date, she has not called me back. On March 4, 2024, I text ******** 3 times. To date, no response. On March 5, 2024, I received a text message from *****. After explaining my concerns, to date, no response from *****. In addition, I have called repeatedly and my calls go unanswered.

  Business Response

  Date: 04/01/2024

  ************** paid $364 toward her premium plus $111 agency fee (total $475). 

  The Insurance company (Apollo MGA) refunded ************** $197 from the total premium she paid. There was 14 days of full coverage insurance for her two vehicles (insurance company earned premiem was $167).  

  A-MAX has tried repeatedly to reach ************** and we are willing to refund ************** the $111 agency fee she paid, but since we cannot reach her we've been unable to apply this refund to her credit card. 

  If ************** contacts ******************* @ ************** ***** will be happy to assist her. 

   

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the middle of February I paid AMax $397 for an auto insurance ****** because I needed insurance fast. During the time I was also obtaining a quote for another ****** with the *** that was a lot more cheaper. I canceled a Max ****** 24 hours after taking it out however, nobody would answer the phone. I called and called and called and nobody would answer. Finally when somebody did answer they told me that I would be getting a $70 refund because it was past the time due to cancel that is not my fault. That was their fault. They had improper phone system and they even admitted to it that their phone calls get bounced around and sometimes theyre disconnected. That is not my fault also I tried for an entire week straight every single day sometimes waiting an hour and 60 minutes and nobody would answer the phone. Theyre stealing my money and they wont give it back and here it is now two weeks later and I havent been given a refund of nothing $70 refund is what they told me. I dont feel that that is right that they do this and then keep peoples money and then ultimately keep all of it. I would like my money back because now I have no car insurance because they screwed me. Im currently unemployed so this money that they took was the last bit that I had to get car insurance for my car and Im at risk of having my car repossessed because the one I have an unprofessional call system , Ive messaged them and messaged them and messaged them and now they dont want to respond

  Business Response

  Date: 04/01/2024

  ****************** purchased a policy with A-MAX ********************** on 01/31/2024.  Total cost to start the policy was $397, this amount included $190.30 submitted to the carrier, $55 on agency fees and a $151.70 broker fee.  Insured is presented all documents before payment is taken.  Our ************ state the agency and broker fees are non-refundable.  Insured acknowledged and signed the forms.  
  
  
  We received a call from the customer on 02/06.  Our rep received the cancellation form  processed with the carrier, Bristol West.
  
  
  ******* West processed a refund of $76.19.  Refund is calculated from the $190.30 submit minus a cancel fee ($50) and days of coverage provided prior to cancellation.  
  
  
  We have confirmed the funds were returned to our account and a refund check of $76.19 has been mailed to ****************** to address on file, ***********************************************************.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th, 2023, I cancelled my home renters insurance through a 3rd party ** called ***** to go with another **mpany and I was giving a notice of cancelation. The notice has the insurance **mpany and my acknowledgement of cancellation on it. I received an email January 2024, stating that my policy would be renewed 1/18/24. So this insurance **mpany has been charging me $16.42 for 8 months, without my knowledge and when I went there to talk to them about it, they said they don't know if the 3rd party insurance ** can back date it, to return my money. Amax insurance **mpany told me that the employee that was no longer there and didn't submit the paperwork. I have called them a few times, and they just keep transferring me. They said I get an answer 1/22/24, but can't get in touch with anybody.

  Business Response

  Date: 02/27/2024

  A-MAX ********************** is the agency, not the insurance company. The insurance company collects premiums and adjusts premium for cancellations and policy changes. A-MAX ********************** called the insurance company on behalf of the customer and they have agreed there was an oversight on their part. They have adjusted the insured's request and backdated the cancellation of the policy to 6/10/2023. The insurance company also confirmed that the insured will be getting a refund for the backdated premiums.   I believe this resolves this complaint. 

  **********

   

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vanity from amazon, which didn't arrive until later than expected. Then as I was putting it together there were multiple pieces missing. I contacted the company (CAcaco) directly and they said they would send the piece, but wouldn't arrived for ***** days. This was a Christmas present, and I didn't have time for 20 days. I asked for it to be overnighted because I only needed 1 big piece (not knowing other small pieces were missing as well). The company still said no and said they could send another vanity and that would be there sooner. So, I did that instead. I got the new vanity in time and returned the other. When I went to ship the *************** back, I had to pay $150 in shipping. I then emailed the company back and told them I wanted $150 reimbursed since it wasn't my fault the vanity came with missing pieces. I then got an email back from CAcaco stating, "I don't know why you returned the original set and we can't afford to pay you back for shipping. To return the defective one to us useless." I explained to them the original one was useless to me as well and I didn't know they just wanted me to throw it away.I'm filing the complaint because I want my $150 back that I paid for shipping. I essentially spent $385 total for this vanity. I paid $195 for the vanity plus $40 in shipping for the first time around. Then had to pay an extra $150 to return it.

  Business Response

  Date: 02/03/2024

  This complaint doesn't appear to have anything to do with my business. It is about a service issue related to an Amazon purchase NOT insurance or AMAX.   Please advise

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I went in to an A-max ********************** in ********, ** to pay my insurance. I was in a hurry because I was working and on the clock. I ask the representative if we could speed things up because I was working and in a hurry. I was asked to sit down so I did. I then expressed again that I was in a rush, and wanted to just leave payment and go. The representative, I now know is the Manager. I know that because right before he told me, in these exact words " the manager and the next time you come in here you better relax. I don't care if you are in a hurry. I was very confused!? How could a "Manager" talk to any customer like this? I was not rude I was not demanding. I simply requested to make my payment and noted I was in a rush. This is very unbelievable and I am currently seeking another insurance company. I refuse to have anyone talk to me like that. Especially when I'm paying them. I am doing all I can to let everyone know to stay away from this business. I'm sure a a-maxare the same poorly ran by people with bad attitudes

  Business Response

  Date: 12/28/2023

  ********************************* - 

  RE:  # ******** ************************;

  **************** has been contacted by our President of Sales in **********. We've apologized for the poor service that **************** received at our *********, ** location and have fully resolved this issue. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, 2023, I purchased liability insurance at Amax Insurance in *******, ***** as I was attempting to title and register a **** ***** Silverado. On December 5, 2023, I was told by DMV that because the truck had never been titled or registered in the **************, that I had to have a police inspection which had no availability until way into next year. I immediately contacted the agency and was told I would get my money back $220.00/USD. I am now being told that most of that money went to fees and my refund is$35.50/USD. Not even 24 hours passed. How is that legal?

  Business Response

  Date: 01/30/2024

  Complaint ID:  ******** - did not receive the original complaint.  Investigating now for a quick response to the customer regarding this complaint.  

  Business Response

  Date: 04/24/2024

  ************** purchased a 6-month insurance policy that was effective 12/4/2023 and paid a down payment of $220.00. On 12/5/2023 ************** signed a cancellation for this policy, which A-*** processed to the insurance company. Sea Harbor refunded ************** the unearned premium amount of $35.83. The balance between the $220 ************** paid and the refund of $35.83 (******) was paid toward fully earned fees for ****************** 6-month policy. The breakdown of fully earned fees for the 6-month policy were $84.50 paid to Sea Harbor and $99.67 paid to A-***. All of these fees were for the full 6-month term and whether the policy was in effect for one-day or for six-months these fees were collected, fully earned and paid in full at policy inception. I realize this isn't what ************** expected and it may seem shocking that he only received a small refund, but all insurance companies and insurance agencies charge fees in this manner. It is a shame that ************** had difficulties registering his car, which is what caused the problem in the first place.  If ************** decides to insure a vehicle in the future he can contact me via email ***************************************** and I will ***** any agency fees that would normally be charged.    

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/28/2023 The business needs to remove the vehicle without a charge. Because nowhere in my Liability card or documents signed stated a $40.00 to remove vehicles from my policy. $40.00 charge for removing a vehicle out of my active policy.The business hung up on an existing customer. (Assistant Manager for the ****** Office super rude and unprofessional)Policy Number PPTX ******** 01 The policy does not include a charge for removing vehicles of $40. This is not in the contract/policy and I should not have to pay for it.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on August 15, 2023 I was misled by **** into purchasing insurance with them. I was told the 95$ initial payment would cover ************** month of $66 and 30 for processing fee. this was not true. I got a bill the next day to pay 66$ in 2 weeks. I cancelled right away on August 16, but they did not process until the 17th. I already had insurance with another carrier so I decided to continue with my current carrier of that time. Amax/Sea Harbor refuses to provide me any refund, even after a few times they informed me I would get a refund. To date they refuse and will not provide me with a refund.

  Business Response

  Date: 11/07/2023

  On August 15th ******************** purchased an auto liability policy with A-*** *********************** insured through Sea Harbor / Redpoint County Mutual. During the application process ******************** signed all of his policy application documents, which included a monthly payment invoice from Sea Harbor showing his first monthly payment for $76.93 due on 9/4/2023. ******************** also agreed to and signed an A-********** fee agreement for $30.00 and the minimum initial payment due to start his policy was $95.83 ($65.83 toward the policy with Sea Harbor plus the $30 A*** agency fee). ******************** was fully aware of his initial down payment, as well as the first installment payment of $76.93 due on 9/4/2023. In **************************** signed and agreed to all of the policy terms.
  
  
  Regarding ******************** requesting his policy be canceled on 8/16/2023 A-*** does not have a record of that cancellation request. However, if a Named Insured cancels a policy on xx/xx date the cancellation of that policy would take place at *****am on the following date. Therefore, it makes perfect sense if ******************** requested a cancellation on 8/16/2023 that the policy would be cancelled on 8/17/2023. Furthermore, ******************* had liability coverage since the inception date of the policy (8/15/2023) and if there was any refund it would come to him directly from the insurance company (Sea Harbor /Redpoint County Mutual) not A-*** because as the agency A-*** does not hold any of the insured funds.

  Customer Answer

  Date: 11/07/2023

   

  **** wrote: "On August 15th ******************** purchased an auto liability policy with A-*** *********************** insured through Sea Harbor / Redpoint County Mutual. During the application process ******************** signed all of his policy application documents, which included a monthly payment invoice from Sea Harbor showing his first monthly payment for $76.93 due on 9/4/2023. ******************** also agreed to and signed an A-********** fee agreement for $30.00 and the minimum initial payment due to start his policy was $95.83 ($65.83 toward the policy with Sea Harbor plus the $30 A*** agency fee). ******************** was fully aware of his initial down payment, as well as the first installment payment of $76.93 due on 9/4/2023. In **************************** signed and agreed to all of the policy terms."

  Response: This is incorrect. I paid $97.** which I was told inlcuded 30$ processing and 66$ of the policy coverage being the first month payment, and that I wouldn't see another payment until 30 days. I said this is good. I told them, I understand I'll pay 97$ right now to start but next month payment as I was told, I'll see a $66 payment which is a savings then compared to my previous insurance. If this wasnt the case and all of it was processing, then what portion of that was coverage until 9/4/2023. 

  All the signing was on text. so I didn't get see the policy only what the rep on the phone told me and then I just confirmed via text. I was misled and the rep misrepresented the policy offered and fees. 

  On 8/16 the following day, I received a text saying to pay $66 in 2 weeks time, not what I had agreed to. I was like how, I just paid them. I was never provided a copy of the policy. I texted the rep and told her to cancel that day. Then again, on 8/17 i emailed her to cancel the policy as I had been misled.  I was promised a refund by a few people i spoke to but they never came through. 

  
  Amax wrote: "Regarding ******************** requesting his policy be canceled on 8/16/2023 A-*** does not have a record of that cancellation request. However, if a Named Insured cancels a policy on xx/xx date the cancellation of that policy would take place at *****am on the following date. Therefore, it makes perfect sense if ******************** requested a cancellation on 8/16/2023 that the policy would be cancelled on 8/17/2023. Furthermore, ******************* had liability coverage since the inception date of the policy (8/15/2023) and if there was any refund it would come to him directly from the insurance company (Sea Harbor /Redpoint County Mutual) not A-*** because as the agency A-*** does not hold any of the insured funds."

   

  Response: I have the email that I will screenshot and attach. 

  Customer Answer

  Date: 11/07/2023

  I am rejecting this response because:   for the reasons stated on my submission just now. 8:58 pm Nov 7, 2023. I have attached the supporting documentation to the previous submission I just entered today. 

  Business Response

  Date: 02/01/2024

  I have included all of the policy documents that ******************* signed when he purchased his policy, which includes a receipt for the $95.83 he paid ($65.83 for insurance company + $30 agency fee). The first monthly installment notice is also included, which ******************* got when he made his purchase (I've included a separate copy of the document since the scanned copy is hard to read). To be clear, ******************** did in fact receive all of these documents since, as he admits, he purchased this over the phone and completed his application by using an e-signature solution. He had copies of all the documents via email when he completed the s-sigture process.

  I believe ******************** had to show proof of insurance in order to register his car and now, after doing, so now trying to get all his money back by claiming he didn't know the terms of his policy, or the amount of his down payment, or the due date, or the amount of his monthly installment. This is clearly a complete fabrication on the part of ******************** and the Bureru will hopefully recognize that and deem this to be an unjustified complaint.  

  Respectfully, 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/23 I had made a switch on my insurance plan then realized I wouldnt be able to afford the plan. As I told the employee ******* she said I would like a refund she told me she would need proof I was going to get insurance through someone else for a full refund.

  Business Response

  Date: 11/07/2023

  Case #: ******** *************************
  
  
  
  **************** purchased a liability and comprehensive/collision policy from A-MAX ********************** through Ignition/Home State **********************. The coverage was in-force as of the requested effective date 10/25/2023. *************** requested us to cancel the comprehensive/collision coverage, which we did, so the policy remains in-force for liability coverage. *************** has never requested this policy to be canceled, other than a conversation he had with our agent when he wanted the policy flat canceled and voided, which wouldn't be possible since coverage was already in-force. 

   

  Customer Answer

  Date: 11/12/2023

  I am rejecting this response because:   They forced me into doing business with them by withholding my money knowing I didnt have money to switch to a different insurance. And not only that the following day they completely ignored my text messages, and were of no help. im still struggling financially today because of this incident which occurred almost a month ago. What they did, felt illegal and wrong