ComplaintsforComerica Bank

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Initial Complaint
02/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My DirectExpress card has been hacked three times since December 2023,I have had to get card after card it was hacked in January *********************************** the mail somebody hacked again and took all my money they even changed my contact information. While I talked the fraud **** of ************** When I got my third card from DirectExpress on February 6 2024 try to activate card it would not ,when I finally got thru to DirectExpress I talk a coustomer service rep that only handle the *** numbers for DirectExpress because when you call the number they provide and your card doesnt work because you card want activate you can,t get thru to DirectExpress customer service .the *********** representative the Pin only numbers did help me get new card,I am waiting on it now, They need customer number that you can get thru to them when your card has money taken off of it and it wasnt the cardholder , instead of waiting for hous or days before you get thru to them
Business response
04/01/2024

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *******************************.
This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:

CONDUENT
************************************************************************

Meanwhile, I forwarded **************** concerns to Direct Express and been informed that they reached out to him to provide assistance.

********************************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
02/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I walked into Comerica bank and requested to close my account on 12/8/23. I showed my drivers license and was issued a check for the balance and gave them my checkbook to shred. The account was NEVER closed and Comerica continues to attach monthly maintenance fees to this account. ********************** also did the same thing to my brother. I called the service center and for their error they refuse to close the account unless I come back in person AGAIN to close my account. VERY POOR business.
Business response
02/21/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *****************************. Her concern involves the closure of an account.

*********************, Officer in Comerica's ***************************** resolved ************************** concern. The account has been closed as requested. Her issues have been addressed.

Please encourage Ms. ***************** contact **** at ************ if she has any questions or further concerns.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
02/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They stole 250 dollars from me. On February 2, 2024 I got an email saying ****** was put into my account on February ******** and because they closed my account because I was upset they stole money from me- they refuse to release my funds they owe me now. I didnt have Christmas for my kids because they refused to and still refuse to release my funds. ***************** and ***** in ************ should all be fired first because they failed me and are trying to gaslight me like everything is ok
Business response
02/20/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Ms. ***************************. Her concern involves a Merchant Dispute Claim.

We consulted with Management in the Dispute area and requested a review of her Claim. I can assure you that the Dispute was managed correctly.

********************* in the **************************** has attempted to review ******************** Dispute Claim with her. **************** informed ***** that she did not want to review the Dispute Claim any longer with a Comerica representative since she disagreed with Comerica's explanation.
Please encourage **************** to contact ********************* at ************ or myself at her earliest convenience. We would be happy to review the Dispute Claim with her.

Please let me know if you should need additional information.

Sincerely,
*************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Customer response
02/21/2024
This is proof they charged my account twice. Flex charged my card on the 3rd and on the 1st of December. The payment they took on 3rd overdrafted my account causing me to loose 250 that Comerica is trying to steal from me!!!!!!!!!! I have explained several times to Comerica I was overdrafted due to flex charging me twice and they are gaslighting me literally calling me a liar and always trying to explain to me what happened instead of listening to me on what happened!!!!! I Also sent these pictures to csiretailinvestigations email address and was completely ignored. I came to leave a bad review then I saw it would be on bbb and now this is my last line of defense without taking legal action. Comerica is trying to withhold 250 dollars from me 15 already in my account, the 195 Brinkers check, and the 40 something dollars out of the ****** payment from flex. Flex caused me more confusion than necessary and Comerica knows the payment was wrongly put on my account why wouldnt they reimburse me everything that I lost during the process while they sorted things out????
Customer response
02/21/2024
This is proof they charged my account twice. Flex charged my card on the 3rd and on the 1st of December. The payment they took on 3rd overdrafted my account causing me to loose 250 that Comerica is trying to steal from me!!!!!!!!!! I have explained several times to Comerica I was overdrafted due to flex charging me twice and they are gaslighting me literally calling me a liar and always trying to explain to me what happened instead of listening to me on what happened!!!!! I Also sent these pictures to csiretailinvestigations email address and was completely ignored. I came to leave a bad review then I saw it would be on bbb and now this is my last line of defense without taking legal action. Comerica is trying to withhold 250 dollars from me 15 already in my account, the 195 Brinkers check, and the 40 something dollars out of the ****** payment from flex. Flex caused me more confusion than necessary and Comerica knows the payment was wrongly put on my account why wouldnt they reimburse me everything that I lost during the process while they sorted things out????
Customer response
02/26/2024
I am rejecting this response because:
This is proof they charged my account twice. Flex charged my card on the 3rd and on the 1st of December. The payment they took on 3rd overdrafted my account causing me to loose 250 that Comerica is trying to steal from me!!!!!!!!!! I have explained several times to Comerica I was overdrafted due to flex charging me twice and they are gaslighting me literally calling me a liar and always trying to explain to me what happened instead of listening to me on what happened!!!!! I Also sent these pictures to csiretailinvestigations email address and was completely ignored. I came to leave a bad review then I saw it would be on bbb and now this is my last line of defense without taking legal action. Comerica is trying to withhold 250 dollars from me 15 already in my account, the 195 Brinkers check, and the 40 something dollars out of the ****** payment from flex. Flex caused me more confusion than necessary and Comerica knows the payment was wrongly put on my account why wouldnt they reimburse me everything that I lost during the process while they sorted things out????
Business response
04/29/2024

Better Business Bureau,

We are in receipt of the additional information provided to you by ****************. It appears she may not understand that she was paid in full for her Dispute Claim. She has been encouraged to contact ********************* at ************ who will be happy to review her account history with her.

In summary, she was refunded Overdraft Fee totaling $34.00 on 12/14/2023. And her Claim Amount: $630.80; Merchant Refund: $407.30; Comerica Permanent Credit: $223.50

Sincerely,
*************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
************
Initial Complaint
02/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Comerica makes it impossible for an elderly person to get ANY help from a family memberwe have made several trips to the bank because we can NEVER get help on the phonewe have taken in a death certificatehave asked to have passed person taken off accountthey wonthave asked for a family member to added (with the living account holder there) they refusewhen we call they have NO Italian translatorsthey are rudethey ask a 94yr old/almost deaf/cant speak English ***** questionseven if she is able to answer every questionthey will NOT allow her authorize speaking with us to fix a problemeven when we go into the branchthey want her to explain itshe has absolutely NO clue what is going onnow its impossible to take her to a branchthey have restricted her debit card (NO problem w her acct) we spent 1 hr on the phone todaythey asked NOT the typical questions asked by a bankthose & 20 othersNO translators againbecause she couldnt answer the weird questionsbut answered the normal questionsthey said they once again couldnt helpsaid she was secondary & have the main acct holder call back or come (remember we took the death certificate) this has to be the MOST unhelpful business we have EVER encounteredhow is she supposed to fix this? Why is it so hard to speak w someone to fix this? Why do they make it impossible to access & fix an acct for an elderly personlet alone a person who passed 3yrs agoeven w her present 6 timeswe have gotten nothing fixed in 3yrs ??
Business response
02/17/2024

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *************************. It appears from the complaint, ***** is assisting a family member to resolve their concerns.

********************* in the **************************** has attempted to contact ************************* without success. Voice messages and an email was sent to ************************* to respond to outreach. In order to assist, we need additional information from ************************* to investigate their concerns.

Please encourage ***** to contact ********************* at ************ at their earliest convenience.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
01/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
after 2 years with the bank for my personal and business banking i was assigned a small business banker. ***************************, he offered my company a line of credit . I was told that it would be at 10% APR flat. i told him i had a higher interest loan at 13% and my plan was to pay that off with the line. he said great this will work for you then. I reviewed the documents and and of course he left the fine details out. there would also be a yearly interest added if the Balance was held for more than a year (4.75%) . he never said anything about this but i knew i would not be holding it that long. once the paperwork was signed he tried to get me to take the full $100,000. I told him i did not need it all right now. he told me " i have never had anyone not just take it all at once" . Defiantly felt like he was trying to push me to take out money i did not need so i would be paying more interest. after multiple calls with him it was setup so i could draw the funds into my account. i paid off my original lower interest rate loan with the funds.Today i received a bill from the bank for and the rate was almost 14% . this is not what we discussed at all. after rereading the foreign language that is leaglis the only numbers even in the paper work where 4.75 % & 2.5% so im still very confused where these numbers are even coming from or how they came up with them. "4.75% per annum" - sounds like only on a full year "annum". after paying all of my bills on time and being a good customer the quality of service has continued to diminish rapidly! i was conned into paying off a lower interest rate with a higher one by deception. i am very very upset and want this matter corrected NOW! at no point was i told or given in writing any number other than 10% ! I had much better offers from companies that where not being deceptive . I contacted ***** today and he was unapologetic about the issues, as the day has gone on i feel more and more like this loan was predatory
Business response
02/07/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Mr. ******************************** His concern involves the interest rate assessed to his business line of credit.
************** was provided with the Credit Agreement which indicates he rate can vary. The Loan Officer reviewed his concerns with him.

I would be happy to speak with ************** if he has further questions or concerns. He can contact me at ************.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************

Customer response
02/08/2024
I am rejecting this response because:
Business response
02/17/2024
Better Business Bureau,

I understand that ************** is not satisfied with the Bank's position regarding his complaint and interest rate on his line of credit. Our position remains unchanged. The bottom-line is that the credit agreement that ****************** loan entails clearing outlines that the interest rate can vary.
************** was provided with the Credit Agreement which indicates he rate can vary. The Loan Officer reviewed his concerns with him.

I would be happy to speak with ************** if he has further questions or concerns. He can contact me at ************.

Please let me know if you should need additional information.

********************************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Customer response
02/19/2024
I am rejecting this response because:
Initial Complaint
12/19/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Comerica Bank has held a check for longer than the original seven days as discussed. During the initial conversation with Comerica, Comerica agreed to waive the 7 day hold, this did not happen as promised. Meanwhile, we had expenses and needed funds in which we spent. During the 10 day period that my check was on hold, Comerica charged my account 26 overdraft fees equaling $988. I have spoke to customer service on two different occasions, which both times they told me I would have to visit a branch to resolve this issue. I have then visited two different branches, which neither of them could resolve the issue. Finally got a hold of the employee where the check was initially deposited and who stated funds would be released the next day. She stated that she stated otherwise the day of the 8th and tried calling us to let us know, but somehow had the wrong phone number on file. How convenient. We feel this is theft of almost $1000 out of our business account. The money was in the account. We have spoke to a handful of branches and customer service representatives, but have gotten no where.
Business response
01/23/2024

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ********************************** It appears ********************' concern involves a Business Checking account she maintains at Comerica. She states she is concerned about a deposit hold and fees.

I would be happy to speak with ******************** and provide assistance in attempting to address and resolve her concerns. Please encourage ******************** to contact me at ************.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Customer response
02/21/2024
I never heard back from ***** with Comerica regarding this complaint.
I called numerous times and left a voicemail, but never received a call back in regards to my complaint.
Customer response
02/21/2024
Comerica Bank has held a check for longer than the original seven days as discussed. During the initial conversation with Comerica, Comerica agreed to waive the 7 day hold, this did not happen as promised. Meanwhile, we had expenses and needed funds in which we spent. During the 10 day period that my check was on hold, Comerica charged my account 26 overdraft fees equaling $988. I have spoke to customer service on two different occasions, which both times they told me I would have to visit a branch to resolve this issue. I have then visited two different branches, which neither of them could resolve the issue. Finally got a hold of the employee where the check was initially deposited and who stated funds would be released the next day. She stated that she stated otherwise the day of the 8th and tried calling us to let us know, but somehow had the wrong phone number on file. How convenient. We feel this is theft of almost $1000 out of our business account. The money was in the account. We have spoke to a handful of branches and customer service representatives, but have gotten no where. This is my second time filing this complaint against Comerica. No action was taken on the first complaint. I contacted *****, the ************************ Manager with Comerica as she left her phone number with a response from my first complaint. I have reached out multiple times, but no response. I have left a voicemail with no response. At this point I have little faith in Comerica in trying to make this right.
Initial Complaint
11/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Social Security goes to this bank every month. There was suspicious activity and they shut down my account and opened another one. I have been trying for days to get verified so I can get my money. I have provided everything that they have requested. Including sending a copy of my drivers license and they still havent verified me.
Business response
11/20/2023

Better Business Bureau,

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************;
******, ** 78729

Meanwhile, I have asked Direct Express to reach out to the cardholder to provide assistance.

**************************************************** Reeves
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
11/06/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
when ******** started i order a card from way2go issue by coamerica i never got my debit card and i thought was lost in the mail but when i try to contact them for a new one was impossible no one answered i give up after 2 months i decided to call and relise that **** from my unemployment benefits was stolen someone was using the card i never got. i fill a complaint and report that was fraud and comerica claims it was not fraud bc they purchased **** dollars at a kroger or publix like 5 miles from my address. they denied to give me anything when i did file police report and everything nobody spends **** dollars at kroger they are very shady
Business response
11/20/2023

Better Business Bureau,

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************;
******, ** 78729

Meanwhile, I have asked Conduent reach out to the cardholder to provide assistance.

**************************************************** Reeves
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
10/26/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Comerica Bank put a levy on federally protected ERISA benefits neglecting to follow the court order to review the account for exempted funds, I provided them my attorneys phone number to facilitate them receiving proof of the nature of the funds but they have not followed through. It is causing financial hardship esp as they levied the entire account over and above the judgement amount. They say they will not act without another court order even though theyre in violation of the first court order as well as Texas law. We want the bank levy lifted asap as weve offered every option available for them to rectify their error.
Business response
01/23/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Mr. ********************************************** complaint involves a legal processing order received by Comerica Bank's ***************************.
It is my understanding that ************************** concern has been addressed. I have been informed by our *************************** that a release was received by a Law Firm involved in the matter.
In November 2023, the restraint was removed from the account. ********************** was encouraged to call the ******************* if he had further questions or concerns involving the matter.
Sincerely,
*************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
10/25/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Comerica was supposed to had transfered ****** of a child support payment to my bank and hasn't and I'm unhoused and stranded with two children and begging and borrowing waiting for Comerica to transfer the funds to my ***** fargo account.
Business response
11/20/2023

Better Business Bureau,

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************;
******, ** 78729

Meanwhile, I have asked Conduent reach out to the cardholder to provide assistance.

****************************************************************;
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************

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