ComplaintsforComerica Bank

• Initial Complaint

  01/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I applied for a Comerica Access Checking account after receiving a promotion for a new account bonus (requirement is to make 3 direct deposits of $500 or more). They are saying it is $750 now for the direct deposit requirement. I can do a web search for the promotion I received, and it clearly shows that there existed such an offer back when I opened the account 5-6 months ago. I've contacted Comerica online and via phone on multiple occasions. They have consistently failed to provide a timely or correct response to my inquiries. In fact, the first time I called about this issue, I was told that $500 was the correct offer amount at the time, but they had to pass it on to another department. I've called again after with hour-long waits to no avail. I called again today to find out that I was supposed to receive a call back but it was never done. This bank is very suspect and seems to employ deceptive advertising practices to get business. I'd appreciate any help on this matter. Thanks, ****

  Business response

  05/23/2022

  Business Response /* (1000, 15, 2022/04/12) */ Better Business Bureau, I am in receipt of the complaint filed by Mr. **** *****. Mr. ***** is concerned about a promotional offering for opening a checking account at Comerica Bank. I have reviewed his account and it appears he did not meet the qualifications. I have escalated Mr. *****'s complaint to our Marketing area for review and concurrence. Please encourage Mr. ***** to contact me directly at 313-222-9302 and I will be happy to review his concerns with him. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302 Consumer Response /* (3000, 17, 2022/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already received that response from Comerica. The terms of the expired offer were what I thought I had to do. **********************************************************

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bank has charged fees for transactions that are still pending, I have reached out to the bank and have not received a resolution. I let the bank know it was a merchant error since they removed the pending charges which caused the fees. The agent I spoke to said it was not the bank's problem. I've had numerous banks within the DFW and none have charged fees for charges that were pending and then dropped off. Two overdraft Charges on 12.15.2021 and 12.28.2021. I expect a refund for both of the charges as they are not my fault. Total amount $68. These are clearly merchant errors.

  Business response

  05/02/2022

  Business Response /* (1000, 19, 2022/03/29) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Mr. ****** ******. It appears he is concerned with fees assessed to his checking account. I have reviewed the account activity and determined the fees Mr. ****** was assessed was not a result of a Comerica Bank error. Mr. ****** deposited items to his account that were returned unpaid which resulted in his account being overdrawn. His account was charged overdraft and returned item fees due to the two items he deposited to his account that were unpaid. To bring closure to the matter, Comerica waived the fees Mr. ****** was assessed to bring his account to a zero balance and close the accounts. In summary, Mr. *******' concerns have been addressed as Comerica refunded the fees he was assessed. Please encourage Mr. ******* to call me if he has any questions or concerns. Sincerely, Susan ******** R***** Vice President Comerica Incorporated 313-222-9302

• Initial Complaint

  12/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I set up mobile banking with Comerica. I created a password and wrote it down. I entered it exactly - it was correct I was locked out of my account and despite numerous calls to coustomer service was unable to resolve any of my major issues. Now I'm gonna be charged for not having $1,000 in my account - when Comerica is not letting me deposit more. I have a mind to report Comerica to the state of California. I'm so angry! Comerica has done a terrible job setting up their mobile customer service, of setting up their mobile banking. I need them to call me as soon as possible and allow me to deposit this check. I'd also like they to re-imburse me for the last 12 months where they've charged me for not having $1,000 in my account.

  Business response

  03/09/2022

  Business Response /* (1000, 12, 2022/02/10) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Mr. ****** ****. He is concerned about his Mobile Banking and services charges. Below is the response I provided to the Mr. **** via the CFPB on January 11, 2022: Dear Mr. ****** ****, Comerica Bank has received the complaint you submitted to the Consumer Financial Protection Bureau. I have reviewed your complaint and determined you are concerned about use of Mobile Banking and service charges. I have been informed by our Customer Contact Center that you were able to successfully sign into your Web Banking on December 9, 2021 and process a mobile deposit. In review of your Platinum circle checking account, it was found you are not being assessed a monthly service charge. It is my understanding a Customer Service representative reached out to you to review your concerns with you on December 28, 2021. You stated to the representative you obtained assistance on December 9, 2021 from a customer service representative with your mobile banking deposit. The representative explained to you that your checking account is not being assessed a maintenance fee. You stated to the representative you needed no further assistance. In summary, your issues have been resolved. Thank you for the opportunity to respond to your complaint. Please contact me directly if you have any questions regarding my response. Sincerely, ***** Rutledge Reeves Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX

• Initial Complaint

  11/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Comerica holds/manages a Trust for my family. It was originally setup by my Uncle who left it to my father. When my father passed away, the money was to be distributed to the 4 beneficiaries (myself and my 3 sisters). My father passed away 7-15-2021. I provided all documents to Comerica (such as death certif) and I have reached out to Comerica on multiple occasions via phone and email. They trust has clear instructions on what is to occur once my father passed. I was told they had no idea how the account would be closed or when. I was told they would look into it and get back to me. I have followed up with the trust advisor, Melanie S****** (Assistant Vice President, Trust Advisor) and Susan R******. Melanie's contact info is: Comerica Advisor Solutions, Comerica Bank & Trust, N.A., 1013 Centre Rd., Ste 411, Wilmington DE 19805. O: 302.252.3811 In 4 months time, I have not been given any info and now they just ignore all my messages. They simply do not respond. They will not tell me what they are doing with the trust/money, how or when they will distribute it to the beneficiaries. I was told there is a closing team but Melanie refuses to give me their contact info. I tried calling a # for Comerica and no one would help me. Told me they couldn't find the account #'s or any info on a trust. I have the statements, there is a trust! Comerica is still collecting fees on this trust. I need to find out what is going on with these accounts (there are more than 1) and why they are refusing to close them out. No one at their company will help us. I need these accounts closed and money to be given to be distributed.

  Business response

  03/30/2022

  Business Response /* (1000, 19, 2022/02/09) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Ms. ****** *******. It appears she is concerned about a Trust Relationship and accounts maintained at Comerica Bank. I have escalated Ms. *******'s complaint to Melanie S******, Trust Advisor in Comerica's Trust Management Department. She is handling the closure of the Trust accounts. Ms. S****** can be contacted by telephone or email at (302) 252-3811 or MS******@comerica.com. Ms. S******, Trust Advisor is reaching out to Ms. ******* to provide a timeframe on when the accounts will be disbursed. Unfortunately, the processing and documentation requirements for closure and disbursements of Estate accounts can be lengthy at times. I can assure you that the Comerica Trust Department is doing all it can to bring the matter to closure as quickly as possible for the beneficiaries of the trust. Please encourage Ms. ******* to contact Ms. S****** with any concerns she may have. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302 Consumer Response /* (3000, 21, 2022/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Susan R**************' response mentions that I should reach out to Melanie S******. I have been reaching out to Melanie (multiple times) via phone and email, for the past 7+ months and have received NO information on closing the trust out and disbursing money to the beneficiaries. In 7 months time, I should have received a timeframe on closing out the account and what steps Comerica is taking. I have asked her several times now for the closing team contact info which Melanie has ignored my multiple requests. I have also asked on multiple dates for her to give us an update on the closure process which again we have received nothing in return. Closure of the trust(s) should not take this long according to how our Uncle setup the trust(s). So, how does one resolve when the trust manager is unresponsive for 7 months now?? I need a more definitive answer on the closure before the end of February otherwise we will need to involve our lawyer Business Response /* (4000, 25, 2022/03/03) */ Better Business Bureau, I have been informed by Melanie S******, Assistant Vice President, Trust Advisor that she has spoken to each of the beneficiaries. The Trust Department is awaiting the transfer instructions from the 4 siblings to be able to distribute the accounts. The most recent communication Ms. S****** had with the beneficiaries was yesterday afternoon. Once the transfer instructions are received the Trust Department will be able to distribute the account according to the Trust Document. In summary, unfortunately, this process for liquidity a trust can be lengthy. Sincerely, Susan R************** Vice President Comerica Incorporated

• Initial Complaint

  10/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  my father in law has been moved to a nursing home, my husband is power of attorney and also guardian over him. We have been trying for months to get access to his account. The legal department has told my husband and our lawyer that the papers issued by the Washtenaw courts at invalid, and they won't accept them, nor will they accept the POA. We need access to his account to be able to pay his nursing home and get other bills paid, as we cannot do this without access to his account This is very frustrating as this has been hard enough to deal with, now the bank is making it impossible. This is the worst bank I have ever seen

  Business response

  02/04/2022

  Business Response /* (1000, 12, 2021/12/16) */ Better Business Bureau, I have reviewed the complaint submitted to your agency by Ms. ***** *****. There is not adequate information included within the complaint for me to determine who the account holder may be and the type of account. To provide assistance to Ms. ***** and her family, I need to speak with her. Please encourage Ms. ***** to contact me at XXX-XXX-XXXX and I would be happy to speak with her and provide guidance. Sincerely, Susan ******** ****** Vice President Corporate Quality Process Department XXX-XXX-XXXX

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to open a checking account with a 200$ promo offer. The application security asked me a question about a nearby street which I answered incorrectly. The site then said I needed to continue to open the account in a branch. I did so on 06FEB21. The requirement for the promo was to have three deposits of $500 within 90 days. I did so. No bonus ever came. Calls to Comerica where only answered with promises to return my call. No calls were returned and no bonus was received.

  Business response

  05/11/2022

  Business Response /* (1000, 12, 2021/12/16) */ Better Business Bureau, I have reviewed Mr. ****** ********' complaint. He is concerned about a promotional offer. It appears that he did not meet the minimum requirement to obtain the offer. Please encourage Mr. ******** to contact me at XXX-XXX-XXXX and I would be happy to speak with him and address his concerns. Sincerely, Susan Rutledge Reeves Vice President Corporate Quality Process Department XXX-XXX-XXXX Consumer Response /* (3000, 14, 2021/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called up the Comerica representative and Mrs. Reeves is looking further in the matter. She stated she will call me before Christmas. Hopefully we will find an amicable resolution. Consumer Response /* (3000, 21, 2022/01/24) */ The case XXXXXXXX that I filed against Comerica Bank shows that it was closed about a week ago. The details state no response was received from me on 14JAN22. I never received any correspondence other than asking if I was satisfied with Comerica's latest communication which occurred on 16DEC21. I phoned Ms. Reeves and she promised to return my call with an updated before Christmas 25DEC21. I never received the call. I never received the promotion. I never received any other communication regarding this issue from Comerica. Please keep this complaint open. Thank you. Sincerely, ****** ******** Business Response /* (4000, 44, 2022/04/07) */ ***Document Attached*** Better Business Bureau, In regards to Mr. ****** ********' complaint, unfortunately, he did not meet the requirements to obtain the $200 promotional offering. He had 3 deposits made the account, but the requirement was for Direct Deposits that are set up as recurring credits. Mr. ******** had credits that were from prepaid cards. I understand Mr. ******** disagrees with the bank's position. For your convenience I have attached information regarding the promotional offiering. Please do not hesitate to let me know if you have any questions or need additional information. Sincerely, Susan Rutledge Reeves Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just opened an account in august of 2021. Made my first deposit on September 22nd I believe and everything was going fine until I ate out at a restaurant. The funds on the account were more than enough to cover the bill and tip, but a few days later I got gas and the card declined so I looked and there was a overdraft fee and my card was now negative almost the exact amount that I had on the card. So I put the money back on there to cover the fee and more, two days later and 2 transactions later I have 2 more overdraft fees now. There is no excuse

  Business response

  01/26/2022

  Business Response /* (1000, 9, 2021/11/14) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Mr. ****** ***********. His concerns involved overdraft fees assessed to his account. I have reviewed his account activity and determined he authorized transactions when he did not have available funds in his account. Consequently he was assessed overdraft fees. The fees were not a result of a bank error. Please encourage Mr. *********** to contact me at ************ if he has any questions. I would be happy to speak with him. Sincerely, Susan *************** Vice President Corporate Quality Process Department ************ Consumer Response /* (3000, 11, 2021/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no valid explanation. There was funds in the account.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I deposited a check yesterday August 31st, in my Comerica Checking account on XXXXXX Michigan Ave in Dearborn MI. I was told the funds will be available the next business day by teller. Today, I deposited additional funds in cash and inquired about the balance. I was told there's a hold on the check I deposited on the 31st. No justification or reason was given. I asked the Assistant manager, Ghada Hussein and called a very unhelpful 'help line' and was told they were unable to verify the check. The check was drawn on Case Bank and the sender checked with her bank, who said they never received verification request. I was told this could drag on longer than the 11 days. No reason given or forthcoming. As it is, we're out $4000.00. Please help. This is the information on the deposit receipt: XXXXX X/31/21 xxxxxxXXXX X,000.00 2DDAZ XXXXX XX:XX DDA B# 46

  Business response

  12/08/2021

  Business Response /* (1000, 10, 2021/10/15) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Mr. **** *******. He is concerned about a deposit hold placed on his account. Mr. ******* made a total of $6,000.00 in deposits to his account within two days. A hold was placed. The Banking Center management spoke with Mr. ******* to assist in resolving his concerns. The Banking Center explained due to the dollar amount of the total deposits a hold was placed. The Banking Center was able to verify the check and the funds were available to Mr. ******* on September 2, 2021. It is my understanding Mr. ******* was appreciative of the Banking Center's assistance and satisfied with the outcome. Please let me know if should need further information. In summary, Mr. *******'s concern was resolved. Sincerely, ***** Rutledge Reeves Vice President Comerica Incorporated XXX-XXX-XXXX

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have tried to reach this company concerning them freezing my account then Nevada pandemic unemployment benefits go into. I'm on hold for an hour to an hour and a half every single time I called. This is the fifth time they have froze my account they have unfroze it refroze it I've sent in my ID three separate times to get it unfrozen. I have called the card advocate phone number that I was emailed by a card advocate I have emailed that advocate back I have heard nothing I've left numerous voicemails on the card advocates voicemail I have emailed their fraud department probably 20 times. I had my card frozen for three days now this last time and I need my money I don't want to call customer service to wait on hold for that long when my time is valuable to me obviously not to them I just want my money

  Business response

  10/20/2021

  Consumer Response /* (2000, 6, 2021/08/20) */ I was finally contacted again by the card advocate and my issue has been resolved I've remove the rest of my funds out of my account. And I consider this matter now closed please.

• Initial Complaint

  08/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had opened a safety deposit box at the comerica bank located at **** El ****** Real ******* CA XXXXX. I was saving money for my kids futures. I currently have two newborn babies. I held both keys to the safety deposit box and when I went into the bank the key lock was changed in the opposite direction. Then when I looked into the box there was $5000 missing as well. After that I was harassed by the employees and also family members into losing money I had kept in the safety deposit box. Now I'm suffering from PTSD and now trying to recover the lost funds.

  Business response

  11/10/2021

  Business Response /* (1000, 7, 2021/09/06) */ Better Business Bureau, I am in receipt of the complaint Mr. Khalid ******* has submitted to your agency. He is concerned about a safe deposit box. Mr. ******** has also filed a CFPB complaint. Below is the response provided to the CFPB by Donna ********* Dear Mr. *******, Comerica Bank has received the complaint you submitted to the Consumer Financial Protection Bureau. I have reviewed your complaint and determined you are alleging money missing from your safe deposit box located at the Tustin Comerica Banking Center. Comerica has opened an investigation regarding these allegations. Although, we have additional questions and I have been unable to contact you by telephone. I have left several messages at ************* You have not responded. Please contact me as soon as possible. In summary, the investigation is pending, and I will need to speak with you directly to continue. Please contact me directly at your earliest convenience. Sincerely, Donna ******** Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX.

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