ComplaintsforComerica Bank

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on the 17th of April I was on my way to an comerica to deposit cash into the atm as it was night time. I stopped at a gas station, and fainted inside. I woke up in the hospital and when I asked for my wallet, they told me I did not arrive with one. This was about a week later. I had to report all of my cards missing and file a report. This caused me to overdraft continously which I understand is circumstantial to me and not comerica but I do understand you have empathy in these kinds of situations. Id like those fees removed. My next issue is that when my new card arrived and I activated it, charges started debited from my account that were attached to my old card! not to my banking and routing, but to my actual debit card...which was supposed to be deactivated! After having missed a week of work (im a barber) I have been trying to work harder to catch up because I had no cards or access to my money, I didnt even have ID. I finally get time to go into a comerica branch because I was told they cant reverse fees over the phone, and they tell me I have to make an appointment for 3 days out . The was one customer waiting to speak to a banker so i didnt understand. I asked for my temporary id to be copied and called. The called and said they could remove 2 fees, however there are several on there due to whatever is going on with my old debit card, they told me it would get escalated to a manager and i would receive another call back, that was last friday and I still havent received that call! I work and go to school during business hours so its hard for me to get back up there.

  Business response

  07/14/2022

  Business Response /* (1000, 7, 2022/06/02) */ Better Business Bureau, I believe this complaint may be a duplicate of BBB CASE#: XXXXXXXX. If you need a detailed response, please let me know and I will respond promptly. Sincerely, Susan ******** ****** Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Comerica Bank has been sending me unsolicited MARKETING as well as ACCOUNT RELATED emails for well over a year. I have called, emailed, and even HAND WRITTEN a letter demanding that they REMOVE MY EMAIL address from their system and never contact me again. The problem is that some OTHER person with the same name as my own gave them MY email address when setting up their account ... so I receive **** for that person all the time and there is NO MECHANISM FOR ME TO FIX THIS and my calls, messages, and letters go IGNORED. I DO NOT HAVE AN ACCOUNT WITH COMERICA BANK. TELL THEM TO STOP EMAILING ME.

  Business response

  07/25/2022

  Business Response /* (1000, 7, 2022/06/02) */ Call toll free 866.517.1800 - our menu will prompt you through your choices or Visit us online: comerica.com/privacyresponse Better Business Bureau, I am in receipt of the complaint submitted to your agency by ***** ******. ***** ******' concern involves "opting out" of information sharing. This can be easily processed by ***** ****** calling the toll free number of 866.517.1800. The IVR menu will prompt the opt out selection. Or the request can be made by visiting our website at comerica.com/privacyresponse. I would be happy to speak with ***** ******. Please encourage ***** to contact me at 313-222-9302. Please let me know if you should need additional information. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302 Consumer Response /* (3000, 9, 2022/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because obviously the respondent didn't bother to read beyond the first three or four words of my complaint. I AM NOT A CUSTOMER. I NEVER signed up for ANYTHING. I HAVE unsubscribed, opted out, cancelled, called, including calling your number directly (straight to voicemail), hand written letters, typed, and texted OVER AND OVER AND OVER again but you JUST DON'T READ WHAT I AM SAYING. I am going to make this easy for you by stating this one final time : I DO NOT KNOW YOU. I DID NOT GIVE YOU MY EMAIL ADDRESS. I DO NOT CARE WHO DID. DO NOT CONTACT ME EVER AGAIN FOR ANY REASON. This is your final warning. Further contact WILL result in a complaint to the CFPB, the FCC, and the FTC. I don't want an "I'm sorry" ... I don't want a "we've unsubscribed you" ... I don't want any excuses as to why my e-mail address keeps ending up in your system or how there's nothing you can do to prevent it from happening again (because there IS something you can do). I DO NOT CARE. It is NOT MY JOB to stop your idiot customers from accidentally giving you MY e-mail address. It is YOUR JOB to prevent it. YOUR. JOB. Now DO YOUR JOB. BLACKLIST MY EMAIL ADDRESS PERMANENTLY AND DO NOT ALLOW IT TO BE RE-ENTERED EVER, UNDER ANY CIRCUMSTANCES, PERIOD, END OF STORY. Business Response /* (4000, 13, 2022/06/20) */ Better Business Bureau, I have forwarded Mr. ***** ******' request to receive no mailings, emails, contact from Comerica Bank. Please let me know if you should need additional information. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302 Consumer Response /* (2000, 15, 2022/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A few weeks ago I received a call from a debt collect regarding a previous joint checking account involving me and my ex-wife. The divorce was finalized in Oct of 2019, in which my ex, ***** E *******, kept the account and I left to go to another bank. After the divorce was finalized, I handed my debit card to Kelly and she told me that she would remove my name from the account. I haven't had any type of dealings with Comerica, including not receiving any type of correspondence since the address on the account was also changed so all mailings would have gone to Kelly's new address. The debt collector & Comerica state that there is a balance of $1,257.61, the account was closed in July of 2021 and that they are looking for restitution. I explained that I have nothing to do with the account and the debts aren't mine. They said that my name was never removed from the account so I am liable. I have explained the situation and gave copies of the divorce decree to the local Comerica Branch in Farmington. The assistant manager has been very helpful and has passed it on to the legal department but they aren't budging. The divorce decree clearly states that Kelly was to retain the account and that I am not responsible for any of her debts going forward. I am not disputing any of the charges, but rather I am stating that I am not personally responsible for the debts and would like my name removed and cleared of said debts, especially before it affects my credit. I have attached the pertinent pages of my divorce decree to show that I was supposed to have been removed from the account and that I am not responsible for Kelly's debts. Thank you! Sincerely, ******* A ******* *********** **

  Business response

  07/13/2022

  Business Response /* (1000, 14, 2022/06/01) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Mr. ******* *******. Mr. *******' concern involves an account maintained at Comerica Bank. I have reviewed the account and determined Mr. ******* was a joint owner on the account. Therefore equally responsible to the overdrawn balance. I would be happy to speak with Mr. *******. Please encourage him to contact me at 313-222-9302. Please let me know if you should need additional information. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I each opened a bank account in response to a promotional offer from Comerica. The requirement was to make three $750 direct deposits within the first 90 days of opening the account. We opened the account on 8.2.21 and explained to the bank representative that we were paid once a month on the first working day of the month. Therefore, our direct deposits would be made around 9.1.21, 10.1.21, and 11.1.21. We were assured this would not be an issue and we would be eligible for the bonus. We did not receive the bonus. When we inquired about what we believed was a mistake on Comerica's part, we were informed that we missed the 90 day time frame by two days. Essentially, we were penalized because we are only paid once a month on the first working day of the month. If we opened the account two days later in the month, we would have met the requirements. I cannot understand why someone cannot look at the circumstances and make an exception. The accounts have remained open and we have continued to make monthly deposits. We are very angry about the terrible customer service and we are hoping to find a resolution so we do not have to close the accounts.

  Business response

  07/12/2022

  Business Response /* (1000, 14, 2022/06/01) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Ms. ***** ******. Ms. ******'s concern involves a promotional offer. I escalated her complaint to management in our Operational area. The review of her account determined she did not meet the qualifications of the program to receive the promotional offer. I would be ***** to speak with Ms. ****** and review her concerns with her. Please let me know if you should need additional information. Sincerely, ***** Rutledge Reeves Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother passed away over a year ago, this bank won't release my mothers $14,000 that was on her debit card from social security, I have faxed and emailed all documents they requested as still nothing, no phone call no email, nothing and my emails get a generated response with a ticket number, which doesn't help me at all

  Business response

  06/27/2022

  Business Response /* (1000, 14, 2022/05/19) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Ms. ******** ******. This complaint involves a debit card that is not managed or serviced by Comerica Bank. This complaint should be directed to: CONDUENT 9601 Amberglen Blvd, Suite 200 Austin, TX 78729 Please encourage Ms. ******** ****** to contact me directly if they have any questions or concerns. I would be happy to speak with her. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Comerica charged me $34.00 x 6 = $204 and 6.00 x 3 = $18 totaling $222.00 in overdraft fees all due to them posting my transactions in an improper way. There were funds in my account when my card was used and now what may have been a small amount under $10 owed has grown into a huge bill. I am highly dissatisfied with their service. However, my card was apparently compromised by a third party and the card was cancelled. I am seeking a full refund of fees to my account in the amount of $222.00. This is unethical behavior and I have never banked with an institution that charges an overdraft fee daily. The wait time to speak to someone is horrible and the customer service representatives are RUDE! Attached is a lawsuit that Comerica endured regarding this ridiculous overdraft fees process. I am highly dissatisfied and upset.

  Business response

  07/13/2022

  Business Response /* (1000, 24, 2022/06/01) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by ******** ********. Ms. ******** is concerned about fees assessed to her account. I have reviewed Ms. ********'s account activity for the past 6 months and determined the fees assessed to her account were accurate and not a result of a bank error. I would be happy to speak with Ms. ******** and review her account activity with her and address any concerns she may have. Please encourage her to call me at 313-222-9302. Please let me know if you should need additional information. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Comerica bank has been awful the past few years. They order transactions when there is an overdraft to maximize profits. Lately I have been trying to unlock and close my account but the automated system is designed to leave you confused and frustrated and get you to hang up. Wait times have been from 60-120 minutes to speak to a person. I have asked to be called back three times from this and never received a call back for help. When I do finally get someone, he cannot help me close the account and deflects by telling me he is unable to look up my account. None of this incompetence is on accident, they are actively putting barriers in people's way in order to reduce their exposure to accounts being closed. Big bank frauds.

  Business response

  06/27/2022

  Business Response /* (1000, 14, 2022/05/19) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Mr. ****. Mr. **** has concerns about his checking account regarding fees, service, and request for account closure. I have reviewed Mr. ****'s account activity for the last 6 months. He experienced two overdrafts. Both overdrafts were a result of him initiating debits from his account when he did not have an adequate account. The overdraft did not relate to posting order. I would be happy to speak with Mr. **** about his concerns and provide him instructions about closing his account. Please encourage Mr. **** to call me at 313-222-9302. Please let me know if you should need additional information. Sincerely, Susan R************** Vice President Corporate Quality Process Department Comerica Incorporated 313-222-9302

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My complaint is that of the original complaint I filed on Tuesday Feburary 15, 2022. Comerica Bank has sent m.j e a discrimination and disgusting letter in the mail that they were going to report mt information as fruad because I haven't used my account in a few months and you have a copy of the letter that I will resubmit today. This complaint also I would like to bring to light as I'm getting that whomever is handling my case are NOT but closing then because of not really doing their job. If I wasn't asking for help I wouldn't made the complaint on the first place. I would also like to bring up the fact that it had been over two and one half months that I've submitted my complaint with Amazon Headquarters and STILL haven't received my refund from Amazon Music for an unauthorized purchase on my debit card the total 51. 90. I haven't received a response in pertaining to the horrific conditions that he was forced into living while he was in a hospita in an ongoing global pandemic, l now yall are claiming that my case/complaint against Comerica Bank doesn't met 'the criteria'? It sounds as if my cases are legitimate but being ignored and the yall are dont want to assist companies own up to thier garbage

  Business response

  06/08/2022

  Business Response /* (1000, 13, 2022/05/05) */ Better Business Bureau, I am in receipt of the complaint submitted to your agency by Ms. ******* **********. It appears Ms. ********** is concerned about a checking account she maintained at Comerica Bank. I have reviewed her account activity and determined the checking account became overdrawn and then subsequently charged-off with a negative balance of -$65.29. Please note that statements and warning letters are mailed to Ms. ********** letting her know that the account is overdrawn. It is important to note although Ms. ********** states in her complaint she didn't use her checking account in months, she would have needed to request the closure of the account. I am unable to assist Ms. ********** with her concerns regarding Amazon and Cypress Creek Hospital. I suggest she reach out to them directly. Please encourage Ms. ********** to call me at 313-222-9202 and I would be happy to assist in addressing her concerns with her. Sincerely, Susan ******** R***** Vice President Comerica Incorporated 313-222-9302

• Initial Complaint

  02/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a new business owner of COMPASSION *** KINDNESS that experienced ill professional unsafe disclosure of banking practices by *** dictator of new accounts at COMERICA BANK emil mansour since Nov. 2021. I wanted to speak to a professional banker a gentleman however was redirect for TRAINING PURPOSES to a new banking rep. We take care of families and our time is limited so i asked 1st how long a new account would take COMERICAN SAID 30 min it was 09:30, account was established at 11:15 manager emil mansour demanded $1000 he tried to keep my id and put it in *** black light by ill professionalism demanded to keep my original docs which i refused by *** time he had takin my personal info he was in his office he had another client and put them on SPEAKER made *** client say their SOCIAL SECURITY over *** phone with an open door. (last four digits of client will be provided upon request) by his own personal misconducts showed discriminations on this new account, I went to make a deposit and open *** rest of my DBAS mansour could not do after 2 business hours he had told other branch managers not to help me and he then called quality assurance to have my account closed. *** account was active we wrote 2 checks (Details will be provided in complaint) comerica falsely returned *** checks causing a FALSE representation of reputation on NEW ACCOUNTING after making a FALSE accounting on deposit COMERICA BANK UNDER DICTATOR SHIP OF EMIL MANSOUR still held on to monies given in cash nov21 fees for checks falsely returned with available balances and open accounts was a personal by dictator of bank Emil Mansour for Comerica Bank, santa clara Account was in great standing card was sent, then immediately closed by command of email mansour, dictator of comerica bank. we demand no more hardships and holding of CASH DEPOSITS Fees for processing are as follows holding of funds $1400+ Fess for Return checks $200 + $200 Fess for discrimination to accounting $99,999,88

  Business response

  07/15/2022

  Business Response /* (1000, 30, 2022/06/01) */ Better Business Bureau, I am in receipt of *** complaint submitted to your agency by Ms. Clarice ******. Her concern involves a Business Account in *** name of Kindness and Compassion. *** allegations Ms. ****** states in her complaint are inaccurate. Ms. ******'s account was opened for 10 days in November 2021. She was charged for one NSF fee for $26 which was refunded to her. I have been informed by Banking Center Management that conversations were had with her concerning her issues. Please encourage Ms. ****** to call me if she has any questions or concerns. I would be happy to speak with her. Please let me know if you should need additional information. Sincerely, ***** Rutledge Reeves Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date January 24 2022 Complaint Violation of Code of Federal Regulation Title 12 Chapter II Subchapter A Part 229 Subpart B Availability of Funds and Disclosure of Funds Availability Policies Violating Institution: Comerica Branch, Pleasant Ridge Branch XXX XXXXX Woodward Avenue Pleasant Ridge MI XXXXX Date of Violation: 1 27 2022 Approximate Time of Violation: between 3:00 pm and 5:00pm Details On January 27 2022 between the hours of 3pm and 4 pm I opened a checking account in personat Comerica Branch with a check that meets the description outlined in 229 10 c iv A check drawn by a state or a unit of general local government and deposited A In an account held by a payee of the check AT that time the bank representative pointed toward the general Availability of Funds Disclosure. She verbally communicated to me that my debit cards would not arrive in the mail for 2 weeks but that I could withdraw funds from the account in the branch. At no time did she disclose that my funds would be considered and exception and not have next day availability nor that my funds would be held for 9 days before I was able to make withdrawal. This is in violation of Details 22916 Specific availability policy disclosure

  Business response

  05/13/2022

  Business Response /* (1000, 14, 2022/04/08) */ Better Business Bureau, Comerica Bank received the complaint Ms. ***** ****** submitted to your office. I have reviewed the complaint and determined Ms. ****** is concerned about a deposit hold. Ms. ***** ****** visited the Pleasant Ridge Banking Center on January 27, 2022 and requested to open a new checking account. Banking Center Management assisted her in opening the account. She provided as her opening deposit, a check payable to her in the amount of $14,055.75. During the account opening process, Ms. ****** asked when she could withdraw funds from the account. She was informed that the full amount of her deposit would have a hold until the 9th business day of February 9, 2022. Ms. ****** was provided the Business and Personal Account Contract which states in Section 6.06 Special Rules for New Customers: "If you are a new customer, the following special rules may apply during the first 30 days your Account is open" In part the contract states: "d. Funds from all other check deposits will generally be available on the ninth Business Day after the day of your deposit." As the deposit receipt and hold notice was being generated for Ms. ******, she became frustrated and left the Banking Center without her receipt or hold notice. The Banking Center mailed the receipt and hold notice to her address. The next day, on January 28, 2022, Ms. ****** came back to the Banking Center and asked to make a withdrawal. She was informed, as she was the day before, that the funds are not available to her for withdrawal until February 9, 2022. Ms. ****** was informed that as she left the Banking Center yesterday as the transaction was being processed, her receipt and hold notice was mailed to her. The Banking Center provided her with a copy of the receipt and hold notice. On February 9, 2022 Ms. ****** made a $2,000.00 withdrawal. On March 22, 2022 the Banking Center, as a courtesy, refunded an NSF fee Ms. ****** was assessed on February 8, 2022. Her checking account was credited $26.00 on March 22, 2022. In summary, Ms. ****** was informed at account opening that there would be a deposit hold on the full amount of her deposit, as she was a new accountholder. She was provided the Contract and hold notice that disclosed that her funds would be available to her on February 9, 2022. Ms. ******'s concerns have been resolved. Please do not hesitate to let me know if you have any questions, concerns, or need additional information. Sincerely, Susan Rutledge Reeves Vice President Corporate Quality Process Department Comerica Incorporated XXX-XXX-XXXX Attachments

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