Business ProfileforContinental Battery Co

I purchased original SP12-35 battery zero turn cadet mower. I came across your site. Staff at Battery Sharks.com were helpful had a battery and after measuring agreed it would fit. I installed the battery. Around July 2023 I started having start problems. I had to charge the battery. Next use it would not start again. I reached out to Battery sharks in the fall and told them I had an issue with the battery. They said under warranty just snap a picture with a voltage tester. I did not have one, but my battery charger had a needle, and I snapped pictures. Response we prefer tester. I said I had to purchase 1 and was heading out of town for Thanksgiving. I ordered one and did as told when I got home in Dec. 2023. The tester read 12.5. Response was needs to be 12.4 or below? That tester only worked one day. I told person contacting me I would get a new one and test after christmas. I reached out to them around first of year no response. I was not that worried figuring office closed for Holiday. My cadet is large and I have to have repair guy come to my house. Each visit was $100 for driving up before any work. I had to have a tune up, spindle replaced etc. I paid a total of over $500 not including the part for repair. The person doing repair said I think the cables loose on the battery. One week later the mower would not start. I had to pay the repair guy to return, $100 just to drive up. He said the battery is no good. We took it to Auto Zone. Then next to O;******* . ********* said the cold crank amps to low and the battery was no good. I purchased one and emailed BSharks requested refund. I showed on tester 11.9 in pic. I was told, "I was going to give you a refund, our system changed and I can't do it! Get something else. I asked for household batteries. Told don't sell those, but I had them in my cart from your site. Your CS called me stupid! I was not asking for repair cost.