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At-a-glance
Customer Complaints
6,800 complaints closed in last 3 years
1,165 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 1990 Wittington Pl, Dallas, TX 75234-1904
- BBB File Opened:
- 8/11/2011
- Years in Business:
- 32
- Business Started:
- 12/4/1991
- Business Started Locally:
- 12/17/2010
- Business Incorporated:
- 8/31/1994
- Accredited Since:
- 8/11/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- Monitronics Security, LP
- Monitronics
- MONI
- Business Management
- Ms. Veronica Moturi, Vice President and Head of Retention
- Mr. Bill Niles, President/CEO
- Ms. Elizabeth Lopez Dominguez, Director of Customer Care
- Contact Information
Principal
- Mr. Bill Niles, President/CEO
Customer Contact
- Ms. Veronica Moturi, Vice President and Head of Retention
- Mr. Bill Niles, President/CEO
- Ms. Elizabeth Lopez Dominguez, Director of Customer Care
- Ms. Sara Harshbarger, SVP and GM of Direct to Consumer
- Mr. Jonah Serie, SVP of Field Operations
- Mr. Bob Reedy, EVP and Chief Operating Officer
- Mr. Akash Sah, SVP and Chief Strategy Officer
- Mr. Wade Gibson, Chief Sales and Customer Acquisition Officer
- Mr. Dinesh Kalwani, Chief People Officer
- Mr. Jon Faber, Controller
- Mr. Sava Tsvetkov, VP of FP&A
- Additional Contact Information
Fax Numbers
- (972) 620-5557Other Fax
Email Addresses
- Primary
Website Addresses
- (972) 620-5557
Customer Complaints
6,801 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
1,887 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Erin W
06/25/2024
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