Business ProfileforGalleria Chevrolet

Some concerns I have encountered regarding my recent purchase of a 2024 Chevrolet Silverado from Galleria Chevrolet, on February 26, 2024.Upon finalizing the purchase, my first payment with ******************** was scheduled for March 26, 2024. However, I never received any communication from Chase regarding my payment options. After reaching out to my salesman, I was advised to be patient and assured that I would be contacted. Unfortunately, with five days remaining until my due date, I contacted ***** Financial only to discover that they had no record of funding my auto loan. Subsequent communication with the finance manager at Galleria Chevrolet, ***************, revealed that there was an error, as my paperwork had never been submitted to **************** ******* then requested additional paperwork from me for funding. Despite having exceptional credit and no prior financing issues, I was disheartened by *******'s treatment, as he seemed to insinuate fault on my end rather than acknowledging the dealership's oversight.This experience has left me deeply disappointed with the level of professionalism and competence exhibited by a major Chevrolet dealership. As my temporary license plate is set to expire in two days, I contacted the dealership on April 24th for clarification. ****, the sales manager, informed me of a five-day grace ****** for temporary license plates. However, when I inquired about the potential consequences of being stopped by law enforcement after the grace ****** and receiving a citation, I found ****'s response lacking in empathy and concern for customer satisfaction.Regrettably, my experience with the sales staff at Galleria Chevrolet has been characterized by insensitivity and a lack of attention to customer needs. Consequently, I am compelled to express my reluctance to engage in any future vehicle purchases from your dealership.