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            Business ProfileBest Price Caskets

            Caskets

            Contact Information

            13403 Denton Dr

            Dallas, TX 75234-4715

            Get Directions
            Visit Website
            (866) 474-5061

            Customer Reviews

            1.3/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            13403 Denton Dr, Dallas, TX 75234-4715
            BBB File Opened:
            12/5/2008
            Years in Business:
            21
            Business Started:
            3/1/2003
            Business Started Locally:
            3/1/2003
            Type of Entity:
            Partnership
            Alternate Business Name
            • BMX Imports, L.P.
            Business Management
            • Mr. Terry Zimmer, Owner
            Contact Information

            Principal

            • Mr. Terry Zimmer, Owner

            Customer Contact

            • Mr. Terry Zimmer, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 5/15/2024, I ordered an oversized casket (8334 -FC) 18G - Full Coach Gold with Gold Hardware for $1,795.00 & Air courier charge of $310.00= 2,105.00. ***** seems to be the owner and is very rude & very unprofessional. I had initially spoken with ******, she was helpful & professional. I called back a second time to inquire about the courier fees and spoke with ***** he said are you going to buy the casket already or what? Do you understand English? Can you comprehend with your low IQ? I replied excuse me, who are you talking to like that? He said hold on & a new person had came on line and immediately apologized. Finished the purchase. The was received at the funeral, but problem didnt happen until I saw the casket. It was advertised on their website as shiny metallic gold and in person the casket is brushed dull spray painted looking gold. The day of funeral the mattress wouldnt crank up or down the casket sealing gasket was broken and kept turning and didnt lock. I called back to the company and ***** answered and told me that nothing has never to happen to any caskets that sell in 16 years and hung up on me.
            Read More
            Read 6 More Complaints

            Customer Reviews

            20 Customer Reviews

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            Most Recent Customer Review

            Elizabeth L

            06/26/2024

            I called with a question about a foot panel in a full couch casket. The representative answered my question very rudely, then he asked me if I was ready to order. I told him no, that I was trying to decide on items for my funeral. The representative then said "oh, you're just being a pain". That was very rude and hurtful. I have worked in customer service for over 40 years. You never know who is on the other end of the phone.

            Best Price Caskets Response

            06/28/2024

            What would happen if you went to a car dealership and said you want to shop cars but you won't need one for 20 years hopefully? They would not give you the time of day.So this lady was not needing a casket for 20 years. I told her what she needs to know based on not needing one for 20 years. SHE WAS NOT A BUYER. She then started to ask bazaar questions that no one asks.Do not call us and ask 20 questions if you do not need a casket for 20 years. Try going to a car dealership and see how successful you will be with the same approach.
            Read 19 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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            BBB Reports On

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