Customer ReviewsforTornado Bus Company

I bought a ticket for my son to come home from ****, **** where he attends *********************. He went to the abandoned Gas Station and called me and said Mom this looks sketchy. He waited 20 minutes and then I came on BBB and found that this company is a SCAM. Cannot believe this happened in the year 2022. However...it is a ******* Cartel Company and I am out $66. Unreal!

Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by filling out the attached form. We are truly sorry for the inconvenience and hope to offer you better services in the future.

The bus seats are extremely uncomfortable. The first bus was from Durango Mexico to Laredo. And that one was ok. But once we got to Laredo we changed buses and the seats were extremely uncomfortable what they charge is super high compared to other bus lines I've used before. Other bus lines are cheaper way more comfortable. I also had to wait more than 2 hrs. They told me the bus was going to take off at 6pm but to be there at 5pm I got there at 5:10pm and the bus took off at 7:17pm. I'm not planning to use this bus line ever again. Pls don't do it. Let's not even talk about how terrible the wait was on the border. I have no clue what they do different but the wait is extremely terrible.

Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. To help us route your complaint to the appropriate department who can address your concerns, We are truly sorry for the inconvenience and hope to offer you better services in the future.

Aborde el bus el miércoles 9am de Huetamo a Houston y ya son las 3 y sigo en el bus de todas las terminales salen tarde nunca asen nada a tiempo me dijeron que a las 3 pm de el jueves llegaría a mi destino y aun sigo aqui faltan 5 horas de camino es la primera ves y ultima que uso estos servicios por que no respetan la prioridad de el cliente yo compre el boleto con tiempo para asegurar llegar a tiempo y nada solo dicen que el trafico y el trafico pero los choferes se salen de ruta oh no se para agarrar mas pasaje y uno a qui ocupando llegar a su destino. Esto fue de Guanajuato a Matehuala de Matehuala a la frontera todo bien son un asco en tiempo


I boarded the bus on Wednesday 9am from Huetamo to Houston and it's already 3 o'clock and I'm still on the bus from all the terminals they leave late they never do anything on time they told me that at 3 pm on Thursday I would arrive at my destination and I'm still here they are missing 5 hours on the road is the first and last time that I use these services because they do not respect the priority of the client. I bought the ticket with time to ensure arriving on time and nothing they only say that the traffic and the traffic but the drivers leave route oh I do not know to grab more passage and one who occupying to reach his destination. This went from Guanajuato to Matehuala from Matehuala to the border, everything is fine, they are disgusting in time

Buenas Tardes, Sr. Joel.

Le escribimos hoy para disculparnos en nombre de Tornado Bus Co por la demora en nuestra salidas de Terminal. Entendemos su frustracion en los tiempos de viaje.Hay ciertos factores que estan fuera de nuestro control como el trafico por temporada alta o las demoras en frontera debido al mismo problema de temporada.

Estamos trabajando mucho, para mejorar nuestro servicio diariamente.

Como disculpa, acepte en su proximo viaje un descuento del 10%, como expresión de nuestro pesar por esto y nuestro agradecimiento como cliente.

Agradecemos su paciencia en este momento.

Si tiene más preguntas o cree que podríamos haber hecho algo mejor, no dude en ponerse en contacto con nosotros a nuestro email :[email protected]

Saludos y que tenga un buen dia.


Good afternoon, Mr. Joel.

We are writing to you today to apologize on behalf of Tornado Bus Co for the delay in our Terminal departures. We understand your frustration in travel times. There are certain factors that are out of our control such as high season traffic or border delays due to the same seasonal problem.

We are working hard to improve our service daily.

As an apology, please accept a 10% discount on your next trip, as an expression of our regret for this and our gratitude as a customer.

We appreciate your patience at this time.

If you have any further questions or think we could have done better, please do not hesitate to contact us at our email: [email protected]

Greetings and have a good day.

No es el trafico cuando salimos de la terminal de Apaseo el alto Guanajuato dijeron que solo pasaríamos a Querétaro y de hay el destino era la terminal en Laredo para acer el cruce en la frontera pero el chofer recibió una llamada y decía es que solo tengo un asiento pregunto cuantos son y se desvío a otra terminal como a 20 minutos de nuestra ruta y decía si pero primero lo mío se bajo y dijo ni etiqueta tienen sus maletas tardaron como 15 minutos asta que salimos otros 20 para retomar ruta creo que si respetaran las salidas si un cliente llego tarde no es culpa de el resto ese cliente debe esperar otro autobús que salga de esa terminal.
Cuando cruzamos la frontera paramos en la terminal que esta hay en Laredo tx y una persona que trabaja hay pidió de favor que los que viajaban a katy tx podían cambiar de autobús y ellos no quisieron ellos pidieron que los bajaran en rosenberg y le dije a la persona empleada de tornado que si podía cambiarme a mi al autobús que pasaría por katy tx y ni siquiera se tomo el tiempo en escucharme le dije que la persona que me compro mi ticket lo compro para Houston y que en realidad yo vivo en katy y no dijo nada siguió su camino entonces yo les pregunto a ustedes donde esta la comprensión de sus empleados a nosotros no solo debe aver comprensión de nosotros hacía ustedes deben entrenar a sus empleados a ser mejores como persona a su servicio que ofrecen y no ser prepotentes

it is not the traffic when we left the Apaseo el Alto Guanajuato terminal they said that we would only go to Querétaro and from there the destination was the terminal in Laredo to make the border crossing but the driver received a call and said that I only have one seat I asked how many there are and he diverted to another terminal about 20 minutes from our route and he said yes but first mine got off and he said no tag do they have their bags it took about 15 minutes until we left another 20 to return to the route I think if they respected the departures if a client is late it is not the fault of the rest that client must wait for another bus that leaves that terminal.
When we crossed the border we stopped at the terminal that is in Laredo tx and a person who works there asked for a favor that those who traveled to katy tx could change buses and they did not want them they asked to get off at rosenberg and I told the tornado employee asked if he could change me to the bus that would go through katy tx and he didn't even take the time to listen to me I told him that the person who bought me my ticket bought it for Houston and that actually I live in katy and not He said nothing, he went his way, so I ask you where is the understanding of your employees towards us? You should not only see understanding of us towards you, you should train your employees to be better as a person at your service and not be arrogant

we were 4 minutes away from my stop and i noticed the bus driver kept going. we then stopped to another tornado company that was 20 more minutes far. they said "the bus driver said there was complications of the bus" yet the bus is completely fine and we have to pay more money and wait 2 more hours to go back . this is so stupid.

Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by filling out the attached form. We are truly sorry for the inconvenience and hope to offer you better services in the future. Form: Ticket# : Date: