Reviews

This profile includes reviews for Tornado Bus Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tornado Bus Company has 3 locations, listed below.

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  Tornado Bus Company

  8630 E R L Thornton Fwy Dallas, TX 75228-7112

• 

  Tornado Bus Company, Inc.

  2067 Belvidere Rd Waukegan, IL 60085

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  Tornado Bus Company

  535 E Jefferson Blvd Dallas, TX 75203-2791

Review Details

• Review fromDiego M

  Date: 02/21/2025

  1 star
  ***** M I was yelled at by the bus driver ****** ***** for talking about experience with immigration said I was causing I even apologize if I did on accident he threatened to kick me off the bus he intentended to go back back and forth even after I apologize to him and anyone witch no one cared on the bus am a vet did trips to **** I fought for everyone in this country just to be treated I never seen this bus driver I been a loyal customer to this bus line for couple years now at least twice a year I travel I THINK I will be looking in too a different bus line he talks like he is in street like with the homies very unprofessional horrible customer service ****** ***** IS THE NAME HE GAVE ME !!!!

• Review fromAshley Z

  Date: 09/01/2024

  1 star
  I am writing to bring to your attention a distressing and unprofessional experience I had on August 17, 2024, with one of your bus drivers on Bus 3583. This incident occurred between 9-10 am, shortly after crossing the **** Customs and Border Protection - Laredo ******-******* Port of Entry. After crossing the border, we were safely transferred to a different Tornado location to change drivers. I understand that transportation logistics take time, especially after the border crossing. However, what transpired during this part of the journey was beyond what any passenger should be expected to endure. This bus driver followed a routine that involved checking the air conditioning and insisting that passengers in the front row move their luggage from the space they paid for. While ensuring the bus's safety is important, the nearly hour-long delay was unacceptable. The driver even called a mechanic for what appeared to be a trivial issue, all while gossiping with passengers in the front instead of addressing legitimate concerns raised by others. At the next checkpoint, where migration officers checked our passports, the situation escalated further. The driver singled out a passenger who had voiced concerns about the delay earlierwell before the bus was in motion. He told the officer that he had the right to remove this paying customer from the bus for complaining. This behavior was completely unprofessional and inappropriate. The passenger in question had not been disruptive, and the complaints were shared by others on the bus as well. The driver's actions felt vindictive and out of line. It is one thing to enforce rules, but quite another to hold a grudge and use a position of power to retaliate against a customer. This experience has left me disgusted and appalled by the conduct displayed. Tornado is known for providing reliable transportation, and I trust that this incident does not reflect your company's standards.

• Review fromPrivate N

  Date: 03/16/2024

  1 star
  Zero ?? stars. Nasty service. Do not use. Paid extra for front tickets, when I aboard the bus, someone else sitting on my seat because he had the same seat number. I had to travel by the smelly restroom.

• Review fromPedro T

  Date: 03/08/2024

  1 star
  They ask you to be an hour early so you can be ready to board. But the bus was over 2 hours late. There was no announcement or anything. I had to go up to the desk and ask. Out of the 3 busses leaving this morning all 3 were late. One was delayed for over 3 hours. Again with no announcement or anything. I woke up at 5am to be here. It is now 9:30am and the bus isn't even here.

• Review fromJose L

  Date: 01/05/2024

  1 star
  Horrible horrible wait time more than 4 hours. Bad customer service. And is not the first time. Next time think about it please.

• Review fromJuan alberto R

  Date: 08/20/2023

  1 star
  I purchase a bus ticket from ******* Mxico. Bus was late no ac. Senior on board. How can you cross the border with no ac . And temp outside over 100 degrees. Accident ready to happend. Bus driver did not assist to remove luaggage from Bus. Or open trunks to remove our belonging, did just not care ******* ******** 645 pm to ******* and then board another Bus to ******. 8/20/23

• Review fromAna G

  Date: 07/26/2023

  1 star
  Tornado Bus is a mayor **** they deserve 0 stars!!!! I traveled from ******* to *******, ***** yesterday July 25th,2023 when we left the Bus Station the Bus started to smell weird. It was one if those two floor buses, then all of a suden the A/C stoped working and from the A/C vents a strong smell of AMONIA started spreading through the whole bus. We all started coughing and complaining, there were babies and pregnant women riding with us, the bus was almost full!! They bus driver told us he was gonna stop at this mexican restaurant in *******, ** We asked for another bus and he said it was gonna take 4 hours to get there,The ONLY solution was to open the EMERGENCY WINDOWS and a little window on the roof, no a/c , the amonia smell came from the bathroom!!! It was strong and it almost make all of us throw up!!!! We drove all the way to ******* like that, sweating and with the emergency windows banging because of the air from outside, I almost cut my finger cause I wanted to hold the window with my hand! This cant be happening again!!! I have photos and videos from that, some of us called the company when we were inside the bus to complain and they just said they were sorry and thanked us for calling?!? Wth!!! I asked for a refund when I got to the Airline station but this kid that was working said he couldnt do anything cause the manager wasnt there.AWFUL SERVICE!!!!!

• Review fromShelly D

  Date: 02/17/2023

  1 star

  Shelly D

  Date: 02/17/2023

  I bought a ticket for my son to come home from ****, **** where he attends *********************. He went to the abandoned Gas Station and called me and said Mom this looks sketchy. He waited 20 minutes and then I came on BBB and found that this company is a SCAM. Cannot believe this happened in the year 2022. However...it is a ******* Cartel Company and I am out $66. Unreal!

  Tornado Bus Company

  Date: 02/20/2023

  Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by filling out the attached form. We are truly sorry for the inconvenience and hope to offer you better services in the future.

• Review fromMicky K

  Date: 09/12/2022

  1 star
  Horrible company with terrible drivers. Bus ran another vehicle off the road. When I called the company to complain they just transeferred me until the phone "disconnected" on more than one attempt.

• Review fromKarina M

  Date: 08/13/2022

  1 star

  Karina M

  Date: 08/13/2022

  The bus seats are extremely uncomfortable. The first bus was from Durango Mexico to Laredo. And that one was ok. But once we got to Laredo we changed buses and the seats were extremely uncomfortable what they charge is super high compared to other bus lines I've used before. Other bus lines are cheaper way more comfortable. I also had to wait more than 2 hrs. They told me the bus was going to take off at 6pm but to be there at 5pm I got there at 5:10pm and the bus took off at 7:17pm. I'm not planning to use this bus line ever again. Pls don't do it. Let's not even talk about how terrible the wait was on the border. I have no clue what they do different but the wait is extremely terrible.

  Tornado Bus Company

  Date: 08/15/2022

  Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. To help us route your complaint to the appropriate department who can address your concerns, We are truly sorry for the inconvenience and hope to offer you better services in the future.