ComplaintsforCredence Resource Management LLC

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Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with CREDENCE RESOURCE MANAGEMENT, i do not have a contract with CREDENCE RESOURCE MANAGEMENT LLC, they did not provide me with the original contract as requested
Customer response
07/31/2024
Ive never received a document from the company, I just seen it on my credit report is the first time I had knowledge of it
Business response
08/13/2024
Credence Resource Management, LLC (CRM) has received your complaint filed with the Better Business Bureau. While we understand the issue raised by you, please note that we are currently investigating your claim. Please be rest assured we will submit a response to the complaint shortly. Thank you for your co-operation and patience relating to this matter.
*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Customer response
08/13/2024
I have reviewed the business response and accept this resolution. Also Ive received a email stating that I was credited the same amount that I was charged a collection for. Which Im asking again to be removed from my credit report
Business response
08/14/2024
CRM REFERENCE NUMBER: 276693364;
CREDITOR NAME: Xfinity Mobile;
CREDITOR ACCOUNT NUMBER: **********;

**********************, LLC (CRM) has received your July 31, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with CRM. You state that you do not have a contract with CRM. You state that CRM did not provide me with original contract as requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of *************** and is not the original creditor.
On May 23,2024, *************** placed the above referenced account with CRM for collection in the amount of $58.43.
On June 3, 2024, CRM emailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
On July 13, 2024, the account was credit reported to Experian and Transunion in compliance with Fair Credit Reporting Act (FCRA).
On July 31, 2024, CRM was notified about dispute through BBB complaint. The account was placed in dispute status. CRM notified the creditor about the same. As per creditor , Account investigation has determined the balance of $58.43 on this account is invalid, Collections will cease. CRM updated the tradeline to reflect as disputed.
On August 13, 2024, CRM received credit adjustment of $58.43 from the creditor on your account and the updated balance on your account is $0. On the same day, the account was placed in a restricted status.
On August 14, 2024, the creditor recalled the account. CRM closed the account and returned it to the original creditor.
CRM requested its entry be removed from Experian and Transunion. CRM cannot affect a change in whether the creditor or another entity has or will later report the account on your credit report. CRM also cannot affect a change as to when the credit bureau processes the deletion request CRM submitted relating to the account. CRM has no control over whether the creditor places the account with another collection agency for continued collection

You may contact the creditor directly for any further queries.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with ATT. I do not have a contract with Credence resource management llc. They did not provide me with original contract as requested.
Customer response
07/23/2024
I have not received any documentation from Credence resource
Business response
08/06/2024
*** REFERENCE NUMBER: 273987832;
CREDITOR NAME: AT&T Uverse;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (***) has received your July 17, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with ATT. You state that you are do not have a contract with ***. You state that *** did not provide you the original contract as requested. Based upon our research ***s findings are as follows:
*** has reviewed your correspondence and would like to appraise you that *** is a collection agency working on behalf of AT&T Uverse, and is not the original creditor.
On November 6, 2023, AT&T Uverse, placed the above referenced account with *** for collection in the amount of $321.17.
On November 7, 2023, *** emailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
On December 23, 2023, the account was credit reported to Experian and to TransUnion in compliance with the Fair Credit Reporting Act (FCRA).
On February 15, 2024, *** was notified about dispute through CRAs. The account was placed in dispute status. *** updated the tradeline to reflect as disputed.
As per the records, on March 7, 2024, *** received a call from you, upon which you notified about dispute. You asked *** representative to send you a bill. The *** representative placed a request for the same. The account was placed in dispute status.
On March 13, 2024, *** emailed you to the copy of validation obtained from the original creditor.
On July 23, 2024, *** was notified about dispute through BBB complaint and through CRAs. The account was placed in dispute status respectively.
On August 1, 2024, the creditor recalled the account. *** closed the account and returned it to the original creditor. On August 5, 2024, *** mailed you the account recall letter.
*** requested its entry be removed from Transunion and Experian. *** cannot affect a change in whether the creditor or another entity has or will later report the account on your credit report. *** also cannot affect a change as to when the credit bureau processes the deletion request *** submitted relating to the account. *** has no control over whether the creditor places the account with another collection agency for continued collection.
You may contact the creditor directly for any further queries

**** COMPLIANCE DEPARTMENT *
*THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Customer response
08/06/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CREDENCE RESOURCE MANA (Original Creditor: T-MOBILE)35096**** (EX)Date Opened: 04/01/2024 Balance: $246.00 As per the **** as a federally protected consumer, I am option out of any and all authorization I the consumer may have given you written, unwritten, verbal, non-verbally per 15 USC 6802. This account is listed as a charge-off which is a certificate of indebtedness. I am sure (CREDENCE RESOURCE MANA ) has filed a 1099c. Income cant be reported on a consumer report. My privacy was violated as per the Privacy Act 1974. This account needs to be removed from my consumer report. Privacy Act of 1974 (5 US Code 552a) Any and all consent to Equifax, Experian, and Transunion whether it be verbal, non-verbal, written, implied, or otherwise is revoked. 15 USC 6802 (b)(c) states that A financial institution may not disclose nonpublic personal information to a non-affiliated third party unless the consumer is given an explanation of how the consumer can exercise that non-disclosure option. You never informed me of my right to exercise non-disclosure option. Not only that 15 USC 1681C (a)(5) states Except as authorized under subsection (b), no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.This account is as adverse item they are reporting again without my permission which is against the law. 15 USC 1681s-2 (A)(1) A states A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Pursuant to 12 CFR 1016.Purpose and scope.(a) Purpose. This part governs the treatment of non-public personal information about consumers by the financial institutions listed in paragraph (b) of this section.
Business response
07/29/2024
CRM REFERENCE NUMBER: 350966845;
CREDITOR NAME: ******** US, Inc.;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (CRM) has received your July 18, 2024, complaint filed with the Better Business Bureau and understands that you believe that CRM violated your privacy. You state that CRM never informed you of your right to exercise non-disclosure option. You state that CRM reported inaccurate information to the CRAs. You state that this account needs to be removed from your consumer report. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of ******** US, ***** and is not the original creditor.
On April 2, 2024, ******** US, ***** placed the above referenced account with CRM for collection in the amount of $246.70.
On April 3, 2024, CRM mailed you the validation notice advising you of your right to dispute or request validation of the debt within ************************************************************************************************************** requesting validation during the 30-day period.
On May 18, 2024, the account was credit reported to Experian and Transunion in compliance with Fair Credit Reporting Act (FCRA).
On July 16, 2024, CRM was notified about cease through CFPB complaint. The account was placed in cease status.
On July 17, 2024, the creditor recalled the account. CRM closed the account and returned it to the original creditor.
On July 18, 2024, CRM was notified about dispute through BBB complaint.
CRM requested its entry be removed from Transunion and Experian. CRM cannot affect a change in whether the creditor or another entity has or will later report the account on your credit report. CRM also cannot affect a change as to when the credit bureau processes the deletion request CRM submitted relating to the account. CRM has no control over whether the creditor places the account with another collection agency for continued collection.
You may contact the creditor directly for any further queries

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ********* I do not have a contract with Credence Resource Manage, they did not provide me with the original contract as i requested.
Customer response
07/17/2024
I was out of country and my identity was stolen . I got a police report and ** still struggling to clear it .
Business response
08/01/2024
CRM REFERENCE NUMBER: 350599833;
CREDITOR NAME: ******** US, Inc.;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (CRM) has received your July 17, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with ********. You state that you do not have a contract with CRM. You state that CRM did not provide you the original contract as requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of ******** US,***** and is not the original creditor.
On January 3, 2024, ******** US, ***** placed the above referenced account with CRM for collection in the amount of $390.27.
On January 5, 2024, CRM mailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
On February 24, 2024, the account was credit reported to Experian and to TransUnion in compliance with the Fair Credit Reporting Act (FCRA).
On July 17, 2024, CRM was notified about dispute through BBB complaint and through CRAs. The account was placed in dispute status respectively. CRM updated the tradeline to reflect as disputed.
On July 22, 2024, CRM was notified about fraud through CRAs.The account was placed in fraud status. On July 23, 2024, CRM mailed you the fraud packet.
For fraud related issues you can login to ****************************************************************************** and complete the fraud procedure. You must complete the fraud procedure for the creditor to investigate your claim. Failure to do so may result in the creditor continuing to pursue collection of the account.
You may contact CRM at ************ for any further questions.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with ********* I do not have a contract with Credence Resource Mana they did not provide me with original contract as I requested
Customer response
07/17/2024
They havent send me nothing no documents or contract no emails they just appears in credit score
Business response
08/01/2024
CRM REFERENCE NUMBER: 350549464;
CREDITOR NAME: ******** US, Inc.;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (CRM) has received your July 19, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with ********. You state that you do not have a contract with CRM. You state that CRM did not provide you with original contract as requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of ******** US, ***** and is not the original creditor.
On December 22, 2023, ******** US, ***** placed the above referenced account with CRM for collection in the amount of $779.43.
On December 26, 2023, CRM mailed you the validation notice advising you of your right to dispute or request validation of the debt within ************************************************************************************************************** requesting validation during the 30-day period.
On February 10, 2024, the account was credit reported to Experian and Transunion in compliance with Fair Credit Reporting Act (FCRA).
On July 17, 2024, CRM was notified about dispute through CRAs.The account was placed in dispute status. CRM updated the tradeline to reflect as disputed.
On July 19,2024, CRM was notified about dispute through BBB complaint. The account remained in dispute status. CRM notified the creditor about the same. As per the creditor Account start date 03/12/2019, Account End Date -04/23/2023,Cancelation Reason non-payment. Account activated as individual regular post-paid account with billing person name *************************. As per SUB Moved memo dated 02/25/2023 From BAN ********* to BAN *********.******** does not currently have a reporting relationship with the credit bureaus, Customer is to contact the bureaus directly with their credit related dispute. As per our records customer was notified about the balance on account via late notice also made several calls to customer but went to answering machine. Last payment date 02/20/2023, Last payment amount ******, Breakdown of Balance Current Account Balance $779.43. Statement Date -01/14/2023 to 06/14/2023, *************** $324.57,late fee$84.59, restoration fee$217.55, OCA Fee *******. Debt validation Service charges are valid for service rendered. Late fee is for late payments and one time charges to restore sub from suspension. Restoration fee is valid for service restoration.

CRM placed a request with the creditor, upon receipt CRM will mail you the copy of validation obtained from the original creditor.

You may contact CRM at ************ for any further questions.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Credence Resource Management. They did not provide me with the original account, as requested.
Business response
07/29/2024
CRM REFERENCE NUMBER: 275293614;
CREDITOR NAME: AT&T MOBILITY;
CREDITOR ACCOUNT NUMBER: ************;

**********************, LLC (CRM) has received your July 17, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with CRM. You state that CRM did not provide you with the original contract as requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of AT&T Mobility, and is not the original creditor.
On February 6, 2024, AT&T Mobility, placed the above referenced account with CRM for collection in the amount of $1,141.97.
On February 7, 2024, CRM emailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
On March 23, 2024, the account was credit reported to Experian and on March 24, 2024, the account was credit reported to Transunion in compliance with Fair Credit Reporting Act (FCRA).
On June 25,2024, CRM was notified about fraud through CRAs. The account was placed in fraud status. CRM updated the tradeline to reflect as disputed. On June 26, 2024, CRM mailed you the fraud packet. CRM notified the creditor about the same.
On July 10,2024, CRM was notified about fraud through CRAs. The account remained in fraud status. On July 11, 2024, CRM mailed you the fraud packet.
On July 15,2024, CRM was notified about fraud through CRAs. The account remained in fraud status.
On July 17, 2024, CRM was notified about dispute through BBB complaint. The account was placed in dispute status.
For fraud related issues you can login to *********************************** and complete the fraud procedure. You must complete the fraud procedure for the creditor to investigate your claim. Failure to do so may result in the creditor continuing to pursue collection of the account.
You may contact CRM at ************ for any further questions.
*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *************** I do not have a contract with Credence Resource Management, they did not provide me with the original contract as requested.
Customer response
07/17/2024
There was no debt validation provided.
Business response
07/29/2024
CRM REFERENCE NUMBER: 275067140;
CREDITOR NAME: ******* Mobile;
CREDITOR ACCOUNT NUMBER: **********;

**********************, LLC (CRM) has received your July 17, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with CRM. You state that you do not have a contract with ******* mobile. You state that ******* mobile did not provide me with original contract as requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of ******* Mobile, and is not the original creditor.
On January 16, 2024, ******* Mobile, placed the above referenced account with CRM for collection in the amount of $425.41.
On January 17, 2024, CRM emailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
On January 24, 2024, the creditor notified CRM about the credit adjustment of 5.00. Same was applied to your account and the updated balance was $430.41.
On March 2, 2024, the account was credit reported to Experian and Transunion in compliance with Fair Credit Reporting Act (FCRA).
On July 16, 2024, CRM was notified about dispute through CRAs. The account was placed in dispute status. CRM updated the tradeline to reflect as disputed.
On July 17, 2024, CRM was notified about dispute through BBB complaint. The account remained in dispute status. CRM notified the creditor about the same. As per creditor Account investigation has determined the charges on this account are valid.
CRM placed a request with the creditor, upon receipt CRM will mail you the copy of validation obtained from the original creditor.
You may contact CRM at ************ for any further questions.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with ***** I do not have a contract with Credence Resource management, they did not provide me with the original contract as requested.
Customer response
07/18/2024
The company never sent any debt validation as requested. The only correspondence that was sent from them were text messages. Did not receive mail or emails from them. I attached screenshots of the texts from the company.
Business response
07/30/2024
CRM REFERENCE NUMBER: 275770037;
CREDITOR NAME: AT&T UVERSE;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (CRM) has received your July 17, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with AT&T. You state that you do not have a contract with CRM. You state that CRM did not provide you the original contract as requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of AT&T Uverse, and is not the original creditor.
On March 18, 2024, AT&T ************* placed the above referenced account with CRM for collection in the amount of $198.23.
On March 19, 2024, CRM mailed you the validation notice advising you of your right to dispute or request validation of the debt within ************************************************************************************************************** requesting validation during the 30-day period.
On May 4, 2024, the account was credit reported to Experian and Transunion in compliance with Fair Credit Reporting Act (FCRA).
On July 17, 2024, CRM was notified about dispute through BBB complaint. The account was placed in dispute status. CRM updated the tradeline to reflect as disputed.
On July 26, 2024, the creditor recalled the account. CRM closed the account and returned it to the original creditor.
CRM requested its entry be removed from Transunion and Experian. CRM cannot affect a change in whether the creditor or another entity has or will later report the account on your credit report. CRM also cannot affect a change as to when the credit bureau processes the deletion request CRM submitted relating to the account. CRM has no control over whether the creditor places the account with another collection agency for continued collection.
You may contact the creditor directly for any further queries.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Yo, ******************* quiero hacer un complain sobre el celular ******* 23 porque desde que lo compr empez tener problemas y yo lo cambiado por tres ocasiones y tambin lo mand a reglar y pagu $250. Y despus el celular sigui con problemas. Yo no voy a seguir pagando por el celular porque no lo estoy usando y no sirve. Gracias espero tener buenas noticias y que me ayude
Translation: I, *******************, want to make a complaint about the ******* 23 cell phone because since I bought it, it started having problems and I changed it three times and also sent it to be replaced and paid $250. And then the cell phone continued to have problems. I am not going to continue paying for the cell phone because I am not using it and it is useless. Thank you, I hope to have good news and that you help me.
Business response
07/25/2024
CRM REFERENCE NUMBER: 351346972;
CREDITOR NAME: ******** US, Inc.;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (CRM) has received your July 15, 2024, complaint filed with the Better Business Bureau and understands that you state that you dispute this account. You want CRM to provide you the explanation of charges. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of ******** US,***** and is not the original creditor.
On June 25, 2024, ******** US, ***** placed the above referenced account with CRM for collection in the amount of $1,541.91.
On June 26, 2024, CRM mailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
As per the records, on July 1,2024, CRM was able to establish contact with you, upon which you notified CRM about dispute. The account was placed in dispute status.
As per the records, on July 5,2024, CRM received a call from you, upon which you notified CRM about dispute.The account was placed in dispute status.
On July 8, 2024, CRM mailed you the copy of validation obtained from the original creditor.
On July 15, CRM was notified about dispute through BBB complaint. The account was placed on dispute status.
You may contact CRM at ************ for any further questions.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
Initial Complaint
07/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Credence Resource Managment, I do not have a contract with Credence Resource Managment. They did not provide me with original contract I requested.
Customer response
07/10/2024
The debt is not mine. I have sent letters asking about this debt and validation and have not received a response.
Business response
07/25/2024
CRM REFERENCE NUMBER: 275178524;
CREDITOR NAME: *** ********************;
CREDITOR ACCOUNT NUMBER: *********;

**********************, LLC (CRM) has received your July 12, 2024, complaint filed with the Better Business Bureau and understands that you state that you are not liable for this debt with CRM. You state that you do not have a contract with CRM. You state that CRM did not provide you with the original contract as you requested. Based upon our research CRMs findings are as follows:
CRM has reviewed your correspondence and would like to appraise you that CRM is a collection agency working on behalf of *** ******************** and is not the original creditor.
On January 27, 2024, *** ********************, placed the above referenced account with CRM for collection in the amount of $210.59.
On January 29, 2024, CRM emailed you the validation notice advising you of your right to dispute or request validation of the debt within *************************************************************************************************************** requesting validation during the 30-day period.
On March 16, 2024, the account was credit reported to Equifax, Experian and Transunion in compliance with Fair Credit Reporting Act (FCRA).
On March 28, 2024, CRM was notified about dispute through CRAs. The account was placed in dispute status. CRM updated tradeline to reflect as disputed.
On April 23, 2024, CRM mailed you the copy of validation obtained from the original creditor.
On April 24, 2024, CRM was notified about fraud through CRAs.The account was placed in fraud status. On the same day CRM mailed you the fraud packet.
On May 1, 2024 and on May 2, 2024, CRM was notified about dispute through CRAs. The account was placed in dispute status respectively.
On May 22, 2024, CRM was notified about fraud through CRAs.The account was placed in a fraud status. On May 23, 2024, CRM mailed you the fraud packet.
On May 24, 2024, CRM mailed you the copy of validation obtained from the original creditor.
On May 27, 2024, CRM was notified about dispute through CRAs.The account was placed in dispute status.
On June 12, 2024, CRM was notified about dispute through a correspondence. The account was placed in dispute status. As per creditor This account was closed on 04/11/2023 due to non-pay. At closing, the final balance remaining was $210.59. The last payment received was on 02/22/2023 for the amount of $53.63. There is no outstanding piece of equipment and remaining charges are for services. Charges are valid.
On July 12, 2024, CRM was notified about dispute through BBB complaint. The account was placed in dispute status.
On July 16, 2024, CRM mailed you the copy of validation obtained from the original creditor.
For fraud related issues you can login to ************************ and complete the fraud procedure. You must complete the fraud procedure for the creditor to investigate your claim. Failure to do so may result in the creditor continuing to pursue collection of the account.
You may contact CRM at ************ for any further questions.

*CRM COMPLIANCE DEPARTMENT
**THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

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