Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProCollect, Inc.

  12170 Abrams Rd STE 100 Dallas, TX 75243-4579

• 

  ProCollect, Inc.

  9550 Forest Ln., #420 Dallas, TX 75243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ****************** Apartments. I do not have a contract with ProCollect **** they did not provide me with the original contract as requested.

  Business Response

  Date: 11/28/2023

  The consumer was sent to collections on 11/30/2022 from ***************** Apartments. The balance due is $5,029.09 for rent, late fee, termination fee, utility bill, pest control, sheetrock, paint, carpet cleaning, cleaning. The consumer was mailed a letter to the consumer notifying the consumer of the debt due. If the consumer has proof he is not responsible for the debt he may email ************************************************* or fax ************. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the bill. Thank you for your time and patience in this matter. 

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately Nov 02, 2023, I was contacted by Pro Collect in regards to a collection notice from apartment management company **************** at ********** for final bill and damages. The agent told me that they had notified me, despite me telling her this was something I was not made aware of, nor that I was aware of any owed charges since living there approximately 7-8 yrs ago. I asked the agent for an itemized lists and pictures of the supposed damages to review and file for my records before submitting any payment. The agent was rude, continually cut me off, and again ignored my request and decided to fraudulently mark my response as refusal to pay. Additionally, she continually put me on hold, there was a lot of noise in the background, and she seemed unable to focus on the issue at hand or what I was telling her.

  Business Response

  Date: 11/15/2023

  After review of the account ********************** has decided to cancel the account. The consumer was emailed a cancellation letter. The consumer must allow ***** days for the account to be deleted. If the consumer has further questions he may call the office at *********************** **************. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 11/16/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROCOLLET *** 06/19/2018 THE AMOUNT THEY ARE ASKING FOR IS **** I HAVE ASKED FOR A VALIDATION OF DEBT CODE 15 USC **** AND HAVE NEVER GOT IT. I HAVE NO KNOWLEDGE OF THIS ACCOUNT THEY SAID IT WAS SOLD TO THEM BY SOMEONE MY INFO IS ********************* ********** *********************

  Business Response

  Date: 11/27/2023

  The consumer was sent to collections on 06/19/2018 from Avalon Apartments. The consumer was mailed a letter notifying the consumer of the debt due. The consumers balance was reported and proof of debt was mailed to the consumers mailing address. The proof is attached to this complaint. The consumers balance due is $1,232.03 for door replacement, carpet cleaning, drip pans, gatecard, counter top damage, toilet seat replacement, trash, cleaning, paint. If the consumer has proof she is not responsible for the debt she may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options. Thank you for your time and patience in this matter. 

  Business Response

  Date: 11/27/2023

  Please find proof of debt attached. 

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to procollect to see why I had a collections still showing on my credit and I have paid them in full. I was informed that I have to email someone named Fox. He called me back screaming at me telling me its not on my credit. I advised that I would screen shot it because it is showing. When I told him to stop yelling at me he went off on me and hung up. When I called back to report him I found out he was the owner. I would like this off my credit immediately because that was the original agreement.

  Business Response

  Date: 11/28/2023

  The consumer was sent to collections from Rain Tree apartments. The consumer paid her balance in full and Procollect furnished a paid in full letter via email. Procollect notified the credit bureaus as paid in full. If she has further questions she may call the office at *********************** **************. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 11/28/2023

  I am rejecting this response because:   This is showing in my TransUnion report. It is their job to have it removed. Please contact TransUnion to update my credit report because they are giving false information that they contacted all credit bureaus. I am looking forward to seeing this removed from my credit. Further actions will be taken against this company for falsifying information. Thank you. 

  Business Response

  Date: 11/29/2023

  I apologize you do not accept the response. However we have reported to the credit bureaus as paid in full. The screenshot you are submitting does not reflect a date or time that credit report was pulled. We notify the credit bureaus as paid in full on the 1st of each month. As a solution Procollect will delete the account. The consumer must allow ***** days for the account to be deleted. If the consumer has further questions she may call the office at *********************** **************. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 11/29/2023

  I have reviewed the business response and accept this resolution only if their report is totally removed from all credit bureaus. 

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and frustration regarding the handling of my account, identified by account number ***********. It has come to my attention that you have shared my nonpublic information with the three credit bureaus, resulting in the furnishing of inaccurate information on my credit report.This situation has not only caused significant financial distress but also immense emotional strain. I believe that these actions violate my privacy rights as outlined in 15 USC **** Section 602, which unequivocally asserts my right to privacy concerning the sharing of nonpublic information.Moreover, I would like to draw your attention to 15 USC **** Section 604 A Section 2, which explicitly states that a consumer reporting agency, such as yours, cannot furnish information about an account without my written instructions. I have not provided such instructions, and I demand an immediate correction of this violation.Additionally, according to 15 USC **** B, a creditor is prohibited from treating any payment on a credit card account as late for any purpose under an open-end consumer credit plan. I expect you to adhere to this regulation promptly.The inaccurate reporting on my credit report is damaging my financial standing and overall well-being. I request that you rectify this situation promptly and provide written confirmation of the corrections made. Failure to comply may result in legal action to protect my rights.I appreciate your urgent attention to this matter and expect a swift resolution.

  Business Response

  Date: 11/28/2023

  The consumer was sent to collections on 08/09/2022 from ***********/ ************/ ************** The balance due is $183.76 for electricity. The consumer was mailed a letter notifying the consumer of the debt due. The consumers dispute was reported and proof of debt will be mailed to dtr. If the consumer has proof she is not responsible for the debt he may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the bill. Thank you for your time and patience in this matter. 

  Business Response

  Date: 03/18/2024

  The consumer was sent to collections on 08/09/2022 from ***********/
  ************/ ************** The balance due is $183.76 for electricity.
  The consumer was mailed a letter notifying the consumer of the debt
  due. The consumers dispute was reported and proof of debt will be mailed
  to dtr. If the consumer has proof she is not responsible for the debt
  he may email ************************************************* or fax ************. As a solution
  the consumer may call the office at ********************** ********************
  to get payment options to pay the bill. Thank you for your time and
  patience in this matter.

  Business Response

  Date: 06/11/2024

  The consumer was sent to collections on 08/09/2022 from ******************************************** The balance due is $183.76 for electricity.
  The consumer was mailed a letter notifying the consumer of the debt
  due. As of 12/1/2023 we have cancelled the account and removed it from the credit. If it's still on his credit he will need to dispute it with the credit.
  The consumer may call the office at ********************** ******************** for any additional information. Thank you for your time and
  patience in this matter. 

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Procollect recently showed up on my credit reports as a collection account. Says $6,000 is due. I called them and asked what the so called debt was for. They said I cosigned for an apartment lease. I asked them to send me the contract I so called signed and or the lease I so called signed. They never sent me any documentation. I never cosigned for anyone in my life. This apartmen lease I so called signed for is in a different state than I live in. I demand this be removed from all credit reports immediately or I will be forced to seek legal action. Again to be perfectly clear, I have not rented any apartment in over 25 years and have never cosigned for anyone in my entire life. This needs to be removed immediately.

  Business Response

  Date: 11/28/2023

  The consumer was sent to collections on 11/10/2021 from Garten haus Apartments. The balance due is $5,053.27 for rent, late fee, termination fee, utility bill. The consumers dispute was reported and proof was mailed to the consumers mailing address. If the consumer states this is fraud he must send in a police report and a picture id. The consumer may email ************************************************* or fax ************. As a solution the consumer may call the office at ********************** ************** to get payment options to pay the bill. Thank you for your time and patience in this matter. 

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive reported ProCollect numerous times to have an incorrect collect removed from my credit. I spoke with ************* the apartment complex and have written proof that the amount owed is incorrect and is undergoing an amount update therefore I demand Procollect to remove the incorrect collection amount.

  Business Response

  Date: 11/13/2023

  The consumer provided a ledger showing she owed a different amount. Procollect reached out to our client and confirmed the balance due. Our client adjusted the balance from $662.96 to $399.06. Procollect reached out to the consumer and the consumer stated she had a lawyer and hung up. If the consumer has additional proof showing she is not responsible for the debt she may email ************************************************* or fax ************. The updated ledger was mailed and the consumers dispute was reported. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the balance in full. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 11/13/2023

  I am rejecting this response because:    I did NOT speak to anyone over the phone about my new amount. So im not sure who you spoke with that has lawyers coming. This was the last conversation I had with Procollect directly being I prefer their responses in writing as of now. Thank you for finally updating my new payment amount and may you please also remove it being marked as delinquent as well.

  Business Response

  Date: 11/13/2023

  I apologize you do not agree with the response. Your dispute was reported and your itemized statement will be mailed to you. As a solution your balance of $399.06 is due. You may call the office to get payment options to pay the balance in full at *********************** ***************  Within ***** hours of your payment posting Procollect will furnish your paid in full via email or fax. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 11/13/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 *********** apartments Integ, I do not have a contract with Pro Collect **** They did not provide me with the original contract as requested.

  Business Response

  Date: 11/27/2023

  The consumer was sent to collections on 12/29/2021 from *********** Apartments. The balance due is $3,746.19 for accelerated rent, lease termination, cleaning, paint. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof he is not responsible for the debt he may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the balance in full. Thank you for your time and patience in this matter. 

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The debt collector has not followed the guidelines set forth by law. This debt collector has harassed, threatened and carried out damage to my credit score. The debt they seek is incorrect and has been stated to them multiple occasions. I was under military orders so I moved out an apartment and they were trying to ***** move out fees. This is contrary to SCRA and ******* law.

  Business Response

  Date: 11/27/2023

  Procollect has canceled the consumer's account and a cancellation letter was emailed to the consumer's email address @ ********************** on today 11/17/2023. I apologize for any inconvenience this may have caused. Procollect will update all 3 major credit bureaus on December 1, 2023 to have the account deleted from the consumer's credit bureau reports. The consumer must allow ***** days for all three credit bureaus to make the update. If the consumer requires additional assistance they may contact me directly, ********************** @ **********************. Thank You.
  

  Customer Answer

  Date: 11/27/2023

  I have reviewed the business response and accept this resolution. However, I do want the business to change its practice of being rude and disrespectful.

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One company gave my personal information to another company that I did not authorize under validation of debt 15 USC **** which is illegal the account is not mine and I ask this account to be deleted immediately and for my credit score to be updated correctly as it has been a burden on me. in accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC **** section 6 o 2 states I have the right to privacy (15 USC **** (section 6 0 4 a section 2 (it also states a consumer reporting agency cannot furnish an account without my written instructions under 15 USCS ****b a creditor may not treat a payment on a credit card account under an open-end consumer credit

  Business Response

  Date: 11/27/2023

  The consumer was sent to collections on 04/03/2019 from ************ The balance due is $958.40 for electricity. The consumers dispute was reported and proof will be mailed to the consumer. If the consumer states it is fraud she may provide a police report and her picture id. She may send this to email ************************************************* or fax ************. Procollect has spoken with the consumer and advised the consumer to provide proof. As of 11/27/2023 the consumer has not provided this information. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the balance in full. Thank you for your time and patience in this matter.