ComplaintsforProCollect, Inc.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 10/5/17, Corners at Commerce posted a notice to vacate on our door. My roommate at the time had stopped payments on their pet deposit without my knowledge. The letter stated that we needed to be out of the apartment by 10/8/17. We complied. Afterwards I consulted an attorney who advised that this was not an eviction registered with the city, so Corners had broken our lease with their letter and we were entitled to our deposits & a return on the rent for the time we did not reside on their property. I sent a letter to Corners requesting this on 10/20/17. They returned on 10/25/17 claiming my roommate & I owed $1970 in rent, early move out fees, cleaning/repair fees, etc. Under advise from my attorney I sent a letter contesting the rent/early move out fee & requesting a itemized list of the cleaning/repair fees. They did not respond, instead sending the debt to ProCollect, who first reported the debt in March of 2018. They did not include my roommate who was also on the lease, only coming after me for the full amount. As Corners gave the incorrect address, I did not receive a letter & did not know the debt had gone to collections until ProCollect called my parents' house number. I then called to request a letter be sent to my new address multiple times. I finally received a letter dated 8/13/2018, at which point I sent a letter disputing the debt, giving my attorney's information, & requesting a copy of all related documentation under the Fair Debt Collection Practices Act. Neither I nor my attorney received any further correspondence. Now I would like this item off of my credit. Despite this debt being invalid, I decided to see if ProCollect would work with me to find a solution. I spoke to Mr. Fox today, 4/25/22, and he refused to let me finish a sentence, repeating that the full amount was due. He did confirm they have record of my dispute. I would like this invalid debt to be removed from my credit and a confirmation in writing.

  Business response

  05/18/2022

  Consumer Response /* (2000, 5, 2022/04/28) */ Hi - I would like to withdraw my complaint. Thank you! ****** *******

• Initial Complaint

  04/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 19 April 2022, around 11:45 AM CST I received a run around from the procollect collections department to speak with the individual who locked my account. I was interrupted repeatedly as I calmly requested information. I was told I did not believe them so that was why I kept calling, which was not the case. When I finally reached the manager, Mr. Sid F**, the disrespectful tone and manner increased. I attempted to get a better understanding as to the corporations policy on debt deletion letters for credit reports. I attempted to ask this same question three time and was interrupted each time, then informed how busy his schedule was, that he did not feel like providing a letter, nor did he have to, and when I asked to speak to his supervisor, was abruptly hung up on. I requested the recorded call be sent to their HR department after this encounter. For people like me that don't normally receive collection accounts and only left the apartment due to mold and unfulfilled work orders for the safety of myself and infant child. I feel that this individual's position at procollect be filled by someone with more customer service experience that can better represent the company.

  Business response

  05/23/2022

  Business Response /* (1000, 5, 2022/04/21) */ The consumer was sent to collections on 04/28/2021 from Hollytree Stone creek apartments. The consumer was mailed a letter notifying the consumer of the debt due. The balance due is $1,452.79 for cleaning, maintenance, notice, rent, late fee, termination fee, final utility bill. Procollect spoke to the consumer on 12/23/2021 and she refused to pay the bill. The dispute was reported, and proof of debt was mailed to the consumers mailing address 1525 e Dawson Tyler Tx. 75701. The consumer emailed a letter to Procollect on 04/19/2022 requesting to pay a settlement offer of $350.00. Her request was denied. She was advised that her balance in full is due. If the consumer has proof she is not responsible for the debt she may email proof to [email protected] or fax 214-349-0078. As a solution the consumer may call the office at 1-800-732-3799 ext.151 Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  04/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed as a co-signor for my daughter's first apartment. She moved out of the complex (Arelia James Island Apartments) in August 2021. On March 30, 2022 at 10:46 a.m. (EST) I received a voice mail from someone who said their name was Zimmerman. I called back and was informed that I owed 251.00 as a co-signor on this lease for some expenses and that they have been trying to collect since September 23. 2021. The person told me that these notices have been going out to my daughter. I asked where they were sent. They were sent to the address of the APARTMENT SHE MOVED OUT OF. She never received these notices. I gave the person my address and asked that they send me a letter so I could see what the charges were for. Garrison told me she would send a letter to me and I would have it in a few days. I asked that she not to call me and she got irate and told me that she was reportng me to the credit bureau. I never received any letter notification prior to this, even though my address was on the application for the apartment. As soon as I saw it was reported to my credit, I called immediately and paid it. I believe due to the faulty notification and the fact my daughter had been told everything was up to date on payment when she moved out and it has been paid, it should be removed from my credit. Thank you for your consideration.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/13) */ The consumer was sent to collections on 09/23/2022 from our client Arella James Island Apartments. The consumer paid the balance in full and is requesting removal from the credit report. I have authorized a courtesy deletion for removal from all 3 credit bureaus. If the consumer has any additional questions, I can be reached at 1-800-732-3799 ext. *** Ms. Atlas. Thank you for your time and patience in this matter.

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ProCollect, INC. is alleging, I owe them 892.00 per my credit report. I have no knowledge of debt and called ProCollect, INC on April 6th 2022 to inquire about the alleged debt. I asked the representative why there wasn't any contact before placing this debt on my credit report? The representative stated an initial letter was in process of being sent. I know this is a clear violation of my FDCPA rights. I'm requesting a full investigation of this violation. l submitted a complaint to CFPB to investigate this violation. It was only met with an admission of no contact before the debt insertion on my credit report and an apology from ProCollect INC. This communication closed my complaint. This was not a proper investigation and once again clearly violates my FDCPA rights. I'm asking for deletion of the alleged debt from my credit reports. I also want to know how to file a complaint against the CFBP? I have attached the debt from Experian, the phone call. The letter I sent CFPB and the correspondence. Best Regards, ******* ******

  Business response

  05/20/2022

  Business Response /* (1000, 5, 2022/04/09) */ The consumer was sent to collections on 02/04/2022 from our client ***** **** Apartments. The consumer called the office on 04/06/2022 and refused to pay the bill. As of 04/06/2022 the balance is due in full. There have been no payments applied to the account. Proof of debt has been requested and will be mailed to the consumer's address: **** W. ***** St., Hawthorn, CA XXXXX. The balance in full is due. As a solution the consumer may call the office to get payment options to pay the balance in full by calling X-XXX-XXX-XXXX ext. *** Ms. *****. Thank you for your time and patience in this matter. Consumer Response /* (3000, 7, 2022/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not asking for proof of debt. I'm stating my FDCPA rights were violated, per the CFPB's Debt Collection Rule revision. Which became effective on November 30, 2021. Procollect inserted the alleged on my credit report before contacting me. Procollect, even admitted not contacting me before reporting the alleged debt. I know my rights and want this alleged debt deletion from all my credit reports. ASAP. Business Response /* (4000, 9, 2022/04/19) */ The balance in full is due. As a solution the consumer may call the office to get payment options to pay the balance in full by calling X-XXX-XXX-XXXX ext. *** Ms. *****. Thank you for your time and patience in this matter.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  on 3.18.2022 I called Procollect to ask to have a letter to send to the credit bureau to remove an over 6 year old paid in full item that had occurred due to my disability which was causing me undue hardship. I did not get the name of the first person I spoke with, but I asked if I could please talk to someone about what I could do to get it removed and I was told to call the credit bureau. I called the credit bureau and they told me that Procollect was the one who had the authority to remove it. I called Procollect back to relay what I was told by the credit bureau. Mr. Fox answered the telephone and started screaming at me, "we don't do that - ever!" I was astounded by how rude he was and asked him to stop screaming at me. He started yelling louder saying "I don't work for you, I work for the apartments that you couldn't pay for!" I responded that I had paid for it and I was only late because I became legally disabled two months before my first missed payment and that the way he was speaking to me was insanely unprofessional and I requested a manager. He told me that "because of my mouth" he was going to disconnect the call and hung up. I called back and immediately requested a manager. I was put through to Mr. Fox who then told me that he had no manager and that he was the top person in the company. This collection agency is predatory and unprofessional. No other agency has treated me as poorly as this one.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/29) */ The consumer was sent to collections on 11/3/2017 from our client Oakridge Apartments. The consumer was mailed a letter on 11/3/2017 notifying the consumer of the debt due. This account was paid in full on 12/9/2021. I have authorized a courtesy deletion on this account to have removed from all 3 credit bureaus. If there are any additional questions or concerns, please contact me at 1-800-732-3799 ext. *** Ms. Atlas. Thank you for your time and patience in this matter. Consumer Response /* (2000, 7, 2022/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ProCollect contacted me to attempt to collect a debt. I contacted them 6 times to explain that the debt is not valid. They continue to respond without acknowledging that my debt is not valid. They only repeat that I can call the 800 phone number to make a payment. They have also lied to me about the debt, going against The Fair Debt Collection Practices Act.

  Business response

  03/21/2022

  Business Response /* (1000, 5, 2022/02/25) */ The consumer was sent to collections on 12/22/21 from our North Pointe of East Apartments. The consumer was mailed a letter on 01/12/22 notifying the consumer of the debt due. The consumer called the office on 01/27/22 and refused to pay the bill. The consumer disputed the debt on 01/28/22 via email. Procollect responded to the dispute, emailing proof of debt on 01/28/22. As of February 25,2022 ProCollect has not received proof she is not responsible for the debt. Sent another req for proof of debt 02/25/22. As a solution the consumer may call the office to get payment options to pay the balance in full by calling 1-800-732-3799 ext. 158 Ms. A****. Thank you for your time and patience in this matter.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off a collection IN FULL and was given an paid off letter. However, the letter has my address incorrectly, which shows a New York street address with a Texas zip code. I am in the process of beginning a homebuyers process and my potential lender will not accept the paid off letter because of the mix up with the address. I reached out to ProCollect to ask if the letter can be updated to show my actual address and the only response I got was NO!!! These people are very nasty at this office and I have experienced very nasty & unprofessionalism with their staff for a long time! I just need my pay off letter to show that it's ME and not someone else or a altered document!

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/07) */ This account was paid in full by Visa card on 02/14/22 in the amount of $1747.87. A courtesy deletion was approved for all three credit bureaus. There is no outstanding balance on this account. If the consumer has questions, they can contact Procollect at X-XXX-XXX-XXXX ext. *** Ms. *****. Thank you for your time and patience in this matter.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have reviewed a copy of my credit report and I have seen a lot of inaccurate/fraudulent on it. And as a consumer, I respectfully request that you remove these inaccurate/fraudulent items from my credit report.

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/02/21) */ I do not see an account for ******* *****. I searched the name and the email address provided. However, when I search the first name through TLO, I find ******* ****** and ******* ****** each listed under the consumer's current address provided to BBB. The consumer (******* ******** in our system) was sent to collections on 3/17/21 from our client Glen Oaks Apartments. A letter was sent on 3/19/21 notifying the consumer of the dent. Our notes indicate that the debt was paid in full on May 10, 2021 and the balance is $0. As a solution, I have authorized to have this debt remove from all three credit bureaus on behalf of the consumer. If there are any other questions, please contact me by calling X-XXX-XXX-XXXX ext. 158 Ms. ****** Thank you for your time and patience in this matter.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This account inaccurately reported from my credit report in 3 credit bureaus like Equifax, Experian and Transunion.PRO COLLECT XXXXXXXXXXX**** Date Opened:09/12/2017 The postings on this account was inaccurate and misleading also. I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus

  Business response

  03/09/2022

  Business Response /* (1000, 5, 2022/02/11) */ The consumer was sent to collections on 9/12/2017 from our client **** ********** *** *** Apartments. The consumer was mailed a letter on 9/15/2017 notifying the consumer of the debt due. The consumer disputed the debt on 12/6/2017. The client has reconfirmed it as true and valid on 3/26/21 and 5/21/21.The consumer paid the balance in full on 4/9/19 and a paid in full letter was sent on 4/10/21. The balance is $0. For resolution, we will issue a courtesy deletion to the consumer to have this debt removed from all three credit bureaus. If you have any questions, call X-XXX-XXX-XXXX ext. 158 Ms. Atlas. Thank you for your time and patience in this matter.

• Initial Complaint

  01/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They keep calling me and harassing me. I tried to explain the situation and they do not want to listen and try to bullying me into paying some bill that is my son responsibility. If was a one year lease and after that went to a month to month lease. I am only responsible for the original lease and that had no issues. The first time the guy was very rude and just called me today again. They have already sent document to me credit report and dropped my score. Attached is the paperwork I received from my son. I have not received anything from the company. I think they got confused when I said i had but it w different paperwork for my son. See attached with all the unacceptable charges. They keep asking for my address. I am not sure if it because I am in the military or not.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/01/31) */ The consumer was sent to collections on 11/12/2021 for violating his lease from Dos Santos apartments. The balance due is $3,047.26 for a lease termination fee, 60 day notice, keys or locks, utility bill. The consumer was mailed a letter notifying the consumer of the debt due. The consumer provided a letter stating the balance in full is due. If the consumer has proof he is not responsible for the debt he may provide proof via email ************************ or fax ************. The consumer's dispute was reported, and proof of debt was mailed to the consumers mailing address. As a solution the consumer may call the office at ************** ******** Ms. R**** to get payment options to pay the bill in full. Within 24-48 hours Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩