Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProCollect, Inc.

  12170 Abrams Rd STE 100 Dallas, TX 75243-4579

• 

  ProCollect, Inc.

  9550 Forest Ln., #420 Dallas, TX 75243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am being billed $4,201 for a rental agreement, I never lived in the apartment but am being billed for the time am suppose to been there. Its not right l.

  Business Response

  Date: 07/31/2023

  The consumer was sent to collections on 12/05/2022 from **********************. The balance due is $4,241.16 for rent, late fee. The consumers dispute was reported and proof of debt was mailed to debtor mailing address. If the consumer has proof he is not responsible for the debt he may email ************************************************* or fax ************.As a solution the consumer may call the office at *********************** ************** to get payment options. Within ***** hours procollect will furnish a paid in full letter via email or fax. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/31/2023

  I am rejecting this response because: Never had knowledge of signing papers or moving in into the apartment 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from ProCollect **** on July 12, 2023, claiming that I owe a debt of $16,892.00 to Torre/GMH student living. However, I don't owe Torre/GMH student living any debt and I never rented or stepped foot inside this business. Torre apartment sold a bad debt to ProCollect, Inc.Firstly, I find it troubling that the piece of mail serving as notification of this debt collection was not sent via certified mail. Its appearance resembled junk mail, making it easily overlooked, especially since they only allow 30 days to dispute the debt. Additionally, during my email interaction with ******* general manager last year in August 2022, it became evident that my signature on the lease agreement had been forged using an electronic signature. This is particularly concerning as the alleged signed lease agreement supposedly occurred during the time when I was traveling overseas. Logistically, it would have been impossible for me to sign the document with an ****** IP address. I would like to clarify that I only filled out an online application on their website and never signed a lease agreement with them. ProCollect, Inc. provided a move-out statement generated on November 2022 to validate the debt and claim that I had made a $100 deposit. However, after thoroughly reviewing my banking statements, I found no evidence of a $100 withdrawal. Despite my explicit request for evidence to substantiate the deposit payment and signature, the debt collector has refused to provide any such validation. The collector is pursuing debt using forged documents since they couldnt prove the lease was signed by me. They simply told me it is their word against mine. I demand that ProCollect **** takes immediate action to rectify and remedy the damage by closing the account and never report it on my credit. If this account was reported on my credit then I expect ProCollect to promptly remove any negative account information related to this debt from all major credit bureaus.

  Business Response

  Date: 07/31/2023

  The consumer was sent to collections on 06/23/2023 from Torre Apartments. The balance due is $16,852.00 for violating the lease for non payment of rent. The consumers dispute was reported and proof of debt was mailed to the consumer. If the consumer has proof he is not responsible for the debt he may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/31/2023

  I am rejecting this response because:   Again you did not read my complaint and failed to respond to my emails that I attached here. You did not provide any evidence of this lease beside providing a forged document of electronic signature [not made by me]. This shows that you can't prove anything at this point; You can't authenticate the lease agreement or provide evidence/receipt of the alleged deposit written on the move-out statement. This is not only unethical but illegal. I already called your office and sent emails and I've yet to hear any response to my second email requesting evidence. Please read my initial complaints! 

  This is particularly concerning as the alleged signed lease agreement supposedly occurred during the time when I was traveling overseas. Logistically, it would have been impossible for me to sign the document with an ****** or American IP address. I would like to clarify that I only filled out an online application on their website to possibly live there and never signed a lease agreement with them. ProCollect, Inc. provided a move-out statement generated on November 2022 to validate the debt and claim that I had made a $100 deposit. However, after thoroughly reviewing my banking statements, I found no evidence of a $100 withdrawal. I carefully examined each transaction last year and I am sure I never paid a deposit. Despite my explicit request for evidence to substantiate the deposit payment and signature, the debt collector has refused to provide any such validation. Instead, the collector threatened to report this debt to the credit bureau, emphasizing that it would negatively impact my credit history regardless of whether I choose to pay it or not. The collector is pursuing debt using forged documents since they couldnt prove the lease was signed by me.

   

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 ************** Apartment Ca , I do not have a contract with Pro Collect, they did not provide me the original contract as I requested

  Business Response

  Date: 07/18/2023

  The consumer was sent to collections from ************** Apartments on 05/10/2022. The balance due is $8,701.43 for rent, late fee, fireplace, termination, oven, carpet, utility bill, reserved parking. The consumer dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof he is not responsible for the debt he  may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the balance in full. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/19/2023

  I am rejecting this response because: Im not responsible for the debt 

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 11, 2023 I was notified by Credit Karma that I had a collection on my credit. I opened my credit and saw that a collection had been opened by Pro Collect (no address etc) and the creditor was 10 *********** ************ A in the amount of $128.00. I had no idea who this company was or where it was. I googled and called ************ *************)(P.O. Box ******, *********** ***** *****) and was told there were 10 accounts opened under more than one *********************. Because they did not know which one I was (I would not give them any of my info) they gave me all 10 account numbers. I notified the 3 credit companies to freeze my credit and that I was disputing this fraudulent collection. I have written a letter to Pro Collect in *****, ** who replied saying it was not them but another company with a similar name in *****. I called that company, Procollect, *** (**************************************************************) yesterday ****************************** July 12, to verify their address and they hung up on me 4 times because I would not give them any personal information and they would not verify their address. I filed a Harris County Constable report in June and have kept them informed as well as the ***** Attorney General. I have had no written notices or phone calls ever from any of these companies regarding these fraudulent account(s) or the ************************* and prior to or since June 11, 2023. I have repeatedly asked that it be removed from Equifax, Experian, and Transunion credit reports. I am not technology savvy and do not know how to upload info. I can take pictures and text or send copies in the mail if more info is needed.

  Business Response

  Date: 07/18/2023

  After review of the account ********************** has canceled the account. ********************** will furnish a cancelation letter via email. If the consumer has further questions she may call the office at *********************** **************. Thank you for your time and patience in this matter. 

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me for payment on an account that did not belong to me and when I asked for information on the creditor, they would not give it to me. She said I had to submit in writing with a police report to get that information but cannot file a police report without a creditor. So basically giving me no options for assistance. She was extremely rude and offered NO insight whatsoever on who was trying to collect $8000 from me! They need to be shut down!

  Business Response

  Date: 07/18/2023

  The consumer was sent to collections on 04/19/2023 from The Village Apartments. The balance due is $7,950.00 for violating her lease by not paying rent,and late charges. The consumers dispute was reported and proof of debt will be email to the consumers mailing address. The consumer is stating fraud, she called the office and was advised to provide a police report and picture id. She refused to send the information requested. If she has proof she is not responsible for the debt she may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/18/2023

  I am rejecting this response because:   I have filed a police report against this on 7/14/23 but I they are not available immediately.  When it is ready I can pick it up and email it.  However, since this case is based on fraud, I am refusing to provide my drivers license to a company I had never heard of until I received this letter last week.  I have been advised by the sheriff's department NOT to send over any personal information that can be used to create additional fraud.  I have simply requested a phone number to the creditor so that I could dispute this with them. All I am told are Village Apartments.  I have lived in ******** for the last 17 years and we do not have a Village Apartments in ********.  I will be more than happy to upload the police report to procollect and to the BBB when it is available.  But I will not give my personal ID to someone who is trying to extort money from me. 

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OAK TERRACE APARTMENTS / BLUES. I do not have a contract with PROCOLLECT,INC. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/18/2023

  The consumer was sent to collections on 02/16/2021 from Oak Terrace Apartments. The balance due is $1,295.00 for rent, late fees, cleaning, keys, improper damage. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof he is not responsible for the debt he may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options. Within ***** hours Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter. 

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 11 sprint. I do not have a contract with AFNI, they did not provide me with the original contract as I requested

  Business Response

  Date: 07/14/2023

  The consumer was sent to collections on 04/21/2021 from *************************. The balance due is $1,545.75 for rent, late fee, utility bill, and cleaning. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof he is not responsible for the debt he may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the balance in full. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/14/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with THE ONE AT THE UNIVERSITY CITY APA, I do not have a contract with PRO COLLECT, they did not provide me with the original contract as requested.

  Business Response

  Date: 07/14/2023

  The consumer was sent to collections on 01/03/2023 from ************************** apartments. The balance due is $1,562.00 for rent. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof she is not responsible for the debt she may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the bill. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/17/2023

  I have reviewed the business response and accept this resolution. I want the collection to be taken of my credit report.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 *********************** APARTM. I do not have a contract with PRO COLLECT They did not provide me with the Original Contract as I requested

  Business Response

  Date: 07/14/2023

  The consumer was sent to collections on 03/02/2022 from Securlock Storage Centers. The balance due is $272.00 for storage. The consumers dispute was reported and proof of debt will be mailed to the consumers mailing address. If the consumer has proof she is not responsible for the debt he may email ************************************************* or fax ************. As a solution the consumer may call the office at *********************** ************** to get payment options to pay the bill. Thank you for your time and patience in this matter. 

• Initial Complaint

  Date:07/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called procollect on Monday, July 3 regarding payment on my account with them. The representative i spoke with ( i do have his name) was very nice & we made an agreement to pay 1/2 the balance Friday July 7th before 12 & set up the payment for the other half. Here it is Friday July 7th , i called to pay half as agreed and the representative ************* stated he does see the notes the first representative made, however he will not honor it & demanded i pay in full. I am honestly just trying to pay the debt i owe. If you see the notation in the system, why not honor it and collect the money i owe? Its unprofessional & alarming.

  Business Response

  Date: 07/14/2023

  The consumer was sent to collections on 12/02/2023 from ******************* Apartments. The balance due is $3,602.92 for rent, late, cleaning, notice, gate card, utility bill, carpet replacement. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof she is not responsible for the debt she mail email ************************************************* or fax ************. After review of the recordings the consumer was extended a payment plan on 07/03/2023 and advised to call the office on or before 07/05 to pay. She missed the expiration date. Once the payment plan expires a payment plan is no longer valid. As a solution the consumer *** call the office at *********************** ************** to get payment options to pay her balance in full. Thank you for your time and patience in this matter. 

  Customer Answer

  Date: 07/14/2023

  I am rejecting this response because: You all did not listen to call only read the notes. Please go back and listen to the call where **************** did indeed tell me i has until Friday, July 7th before 12pm to pay $1800. I called Friday July 7th at 10am. If you all would stop being so rude and listen for once it would be smooth transactions. I am trying to pay my dent but you all need to hold yourself accountable if you tell a customer something and honor it. Please give me a call once the call has been reviewed or i can call every week as Ive been doing. Thank you. 

  Business Response

  Date: 07/18/2023

  I apologize you feel this way. However you owe the full amount to our Client ******************* Apartments. As a solution Procollect will extend a settlement of $2,169.25 valid until 07/24/2023. This offer must be paid in one lump sum. The consumer may call the office at *********************** ************** to get payment options to pay the settlement in full. Within ***** hours of the payment posting Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter.