Complaints

This profile includes complaints for Real Time Resolutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Time Resolutions, Inc.

  1349 Empire Central Dr STE 150 Dallas, TX 75247-4029

  
• 

  Real Time Resolutions, Inc.

  PO Box 36655 Dallas, TX 75235-1655

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2012 I went through a loan modification with **** of America and made arrangements to restructure my loan to save my home. I had a first and second loan on the home. We signed all of the paperwork and I have been paying on my home ever since. The loan has since been sold To ***************. No issues as I make the payment every month. Out of nowhere Real Time Resolutions contacted me in lat 2017 threatening foreclosure my house for a $54,000 second on my house that was unresolved. The original second loan amount was nowhere near that dollar amount. They could not even show my how they came about that dollar amount. I made agreements to pay the about $350.00 a month to resolve the foreclosure. In 2020 COVId hit an I lost my income and cars. I had to file bankruptcy. I did miss some payments as I had no money. I have been paying $500.00 a month nearly every month. Today I could not make a payment. They informed my that my account is in foreclosure again. And I need to fill out yet another application to make payments. This place is unethical. I can not even access my account to print proof of payments. I need help. *****

  Business Response

  Date: 05/16/2023

  Please allow this letter to serve as Real Time Resolutions, Inc.s (RTR) response to the complaint submitted to your office by ************* (the Complaint).  RTR is committed to customer service and we hope that this response addresses the concerns raised in the Complaint.
  
  The consumer recently submitted a nearly identical dispute to the ************************************ (CFPB). Enclosed is RTRs response to the consumers CFPB dispute, which is equally applicable to the Complaint.
  
  RTR hopes this response is helpful. Please do not hesitate to contact RTR with any additional questions.

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my family were told that when we got a loan modification on our ******************, the second loan was forgiven.I during that time, suffered a catastrophic injury in a vehicle accident and I am a parapalegic.I am bed ridden.We were contacted by Real Time Resolutions regarding that forgiven second loan and shockingly told that it was not forgiven and that it must be paid.Different family members have tried to help me talk to Real Time Resolutions and I am trying to get this solved. I just asked again for documents on March 1, 2023 that I never received from ************************************* after repeated requests to Real Time Resolutions so that my family members could read and understand what happened. The documents finally were sent to me Thursday, 3/2/23 by *************************. I sent a email Monday, 3/6/23 back to **************** saying that the family would review the documents and we would be in touch with them.Suddenly, I receive a notice of Foreclosure from Real Time Resolutions recorded March 9, 2023! I was not told this might happen! I am a nervous wreck. I called Real Time Resolutions and asked representative ********************* to let me speak with Supervisor ********************* because I wanted to find out why I was slammed with this unexpected Foreclosure when I had been working in good faith to try to solve this.When I spoke with ********************, she said I was giving them the runaround repeatedly asking for the same documents. I told her I needed all of the documents (not just some of them) to talk with my family and I had not received all the documents until 3/2/23. ******************** said that I was giving them the runaround and that they could file foreclosure whenever they wanted to. This is very distressing to me. I am sick as a result of this threat. I have been working in good faith with Real Time Resolutions and I believe I should not be subjected to this abusive treatment. I told ********************** would be asking for outside help regarding this bad treatment.

  Business Response

  Date: 04/07/2023

  Please allow this letter to serve as Real Time Resolutions, Inc.s (RTR) response to the complaint submitted to your office by *************** (the Complaint).  RTR is committed to customer service and we hope that this response addresses the concerns raised in the Complaint.
  
  In the Complaint, the consumer states that he was told his second loan was forgiven when he modified his senior loan with ******************. The consumer states that he was shocked to discover that his second loan still existed after he was contacted by RTR. As a result, the consumer states that he requested documents from RTR, which were recently delivered. While reviewing these documents, the consumer received a foreclosure notice from RTR. The consumer states that he believes this behavior is abusive and proposes paying RTR $500 per month for a total of $25,000.00.RTR will respond below.
  
  RTR previously addressed the consumers claims regarding his senior loan modification in response to his dispute submitted to the ***** Enclosed is a copy of RTRs response. If the consumer possesses any documentation to demonstrate that his second loan was forgiven, he should provide this documentation to RTR for review. Further, as stated in RTRs response to the consumers prior dispute to the ***** RTR has been servicing the consumers second loan since 2013 and has made numerous efforts to contact the consumer since that time.
  
  In October 2020,RTR received information from the consumers retained representative, who identified himself as a Loan Workout Specialist. Again, the parties had limited contact and the consumer did not respond to RTRs letters seeking to resolve the Account. Accordingly, in August 2022, RTRs retained counsel sent the consumer a pre-foreclosure notice. In September 2022, as referenced in the enclosed CFPB response, the consumer submitted a loss mitigation application.RTR provided loss mitigation options later that month, which were ultimately not accepted by the consumer.
  
  In October 2022,RTR received a written dispute from the consumer. In November 2022, RTR provided a response that included a copy of RTRs initial correspondence from 2013,which advised of the transfer of servicing to RTR. Thereafter, RTR received another dispute from the consumer and RTR supplied an additional written response addressing the consumers concerns.
  
  A Notice of Default was recorded on March 9, 2023. Under ********** law, RTR cannot schedule a foreclosure sale for 90 days after the recordation of the Notice of Default. During this time, RTR remains committed to negotiating with the consumer in good faith to determine if there is a mutually agreeable resolution.
  
  RTR hopes this response is helpful. RTR denies that it has acted improperly in its servicing of the consumers loan. While RTR appreciates the consumers offer, RTR respectfully declines the offer. Please do not hesitate to contact RTR with any additional questions.

  Customer Answer

  Date: 04/14/2023

  I am rejecting this response because:   

  To Better Business Bureau
  
  
  Regarding - Case # ********
  Real Time Resolutions
  
  
  Thank you for your response to my appeal/ complaint. As I mentioned, my
  Mother suffered a panic attack and was hospitalized four days as a result of
  the foreclosure action and her worried about where was I going to live.
  
  
  
  Family friends are also puzzled about this treatment in violation of my accomodation rights in
  
  ********** as a disabled person.
  
  
  I am asking if I can make payments of $500.00 a month for an amount of $25,000.00 to settle this
  matter.
  
  
  
  I have also attached a letter to give more background on my situation.
  
  

  Business Response

  Date: 04/21/2023

  Please allow this letter to serve as Real Time Resolutions, Inc.s (RTR) response to the follow-up complaint submitted to your office by **************** (the Complaint).  RTR is committed to customer service and we hope that this response addresses the concerns raised in the Complaint.
  
  In the Complaint, the consumer states that RTR he believes RTR has violated his accommodation rights in **********. Further, the Complaint reiterates the consumers prior to make payments of $500.00 per month for a total of $25,000.00. The consumer states that RTR is not working in good faith to provide alternatives to foreclosure. Further,an attachment to the Complaint once again states that the consumer has not received documents previously requested. RTR will address these items below.
  
  First, RTR rejects that it has violated any law or any of the consumers rights. If the consumer can provide reference to a specific statute or regulation allegedly violated,RTR will review the information provided and responded to same.
  
  Second, the Complaint reiterates the offer conveyed in the consumers initial complaint.This offer was previously rejected. More recently, RTR offered the consumer a two-year, post-maturity payment plan that required an up-front payment of $24,000 followed by monthly installments of roughly $1,700. RTR has not heard back from the consumer with respect to this offer but remains committed to negotiating a resolution in good faith.
  
  Finally, enclosed are letters from RTR dated November 16, 2022, and December 19, 2022, each of which contained the documentation that the Inquiry asserts was not previously received. As you can see, RTR has provided the requested documentation to the consumer on multiple occasions.
  
  RTR hopes this response is helpful. RTR again denies that it has acted improperly in its servicing of the consumers loan. If the consumer wishes to continue negotiating a resolution of his loan, he may contact RTR to do so.

  Customer Answer

  Date: 05/01/2023

  1- ************* RTR is incorrect. I have proof. RTR did not send me the documents I had been requesting for almost five months until March 2023.This is a violation of the Federal RESPA Response deadline. See as proof the attached email chain from ************************* of RTR.

  2- ************* Ms. ********* phone comments, which RTR has recorded were unnecessarily abusive and stressful to me and my family.
  

  3- When I finally got the documents to discuss with my family, RTR was simultaneously filing foreclosure against me creating havoc in my family.

  4- ************* RTR filing foreclosure at that time is not an act of good faith, this action has created devastating bad marks on my credit report. I do not have any money for a surprise mortgage.
  

  5- I need a settlement option that I can afford.
  

   

  Customer Answer

  Date: 05/08/2023

  1- ************* RTR is incorrect. I have proof. RTR did not send me the documents I had been requesting for almost five months until March 2023.This is a violation of the Federal RESPA Response deadline. See as proof the attached email chain from ************************* of RTR.
  
  2- ************* Ms. ********* phone comments, which RTR has recorded were unnecessarily abusive and stressful to me and my family.
  
  3- When I finally got the documents to discuss with my family, RTR was simultaneously filing foreclosure against me creating havoc in my family.
  
  4- ************* RTR filing foreclosure at that time is not an act of good faith, this action has created devastating bad marks on my credit report. I do not have any money for a surprise mortgage.
  
  5- I need a settlement option that I can afford.

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to contact this company my statements are not being forwarded to me and when i try to contact realtime resolutions they fail to call back and can be very rude.

  Business Response

  Date: 02/24/2023

  Please allow this letter to serve as Real Time Resolutions, Inc.'s ("RTR") response to the complaint submitted to your office by Ms. ********* (the "Complaint"). RTR is committed to customer service and we hope that this response addresses the concerns raised in the Complaint.
  
  In the Complaint, the consumer states that she is unable to contact RTR and that when she does speak to RTR, its representatives have been rude or and failed to call her back. Further, the Complaint states that RTR has not been sending her statements. RTR will respond to these items below.
  
  RTR's records indicate that it has spoken to the consumer on multiple occasions. While RTR recognizes that the consumer believes she has been treated rudely, RTR has reviewed its communications with the consumer and does not believe that its representatives have acted in such a fashion. RTR believes that its representatives have communicated with the consumer in a cordial and professional manner. Moreover, RTR does not possess a record of prior disputes or complaints from the consumer alleging any impropriety by RTR or its representatives. RTR will also instruct one of its representatives to contact the consumer in the near future to discuss her account.
  
  Finally, RTR has been sending the consumer items of correspondence. Unfortunately, the consumer is no longer receiving monthly statements because her account is beyond maturity. Accordingly, the entire balance of the loan is due and there are no longer any monthly payments that come due each month.
  
  RTR hopes that this response is helpful. The consumer may also contact RTR through its website here: ************************************************. The consumer may also request a call through RTR's website. Please do not hesitate to contact RTR with any additional questions or concerns.
  

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Real Time Resolutions is appearing on my credit report in error. The debt was transferred from one debt collector to another. I have been asking RTR for proof that the debt is no longer owed to them, because it shows as owed on my credit report and that is an error. I have been reaching out to RTR to get a letter to say the debt is resolved since 12/2/2022 and I have called repeatedly with the help of a licensed mortgage broker in the *******************, who is working to help me buy a new home. I lost my home in 2021, in part because of this debt that is still showing unresolved on my credit. We have provided proof of the debt being paid off and we seek a letter stating the debt is resolved, so we can do a credit repair and then I am ready to start looking for another home to buy after losing my home due to a third party taking out a 2nd mortgage on my property, without me knowing it! This issue with RTR is in regards to this 2nd mortgage, that I lost my home to. We can provide the documentation we have that supports our claims.

  Business Response

  Date: 02/03/2023

  Please allow this letter to serve as Real Time Resolutions, Inc.'s ("RTR") response to the complaint submitted to your office by ************** (the "Complaint"). RTR is committed to customer service and we hope that this response addresses the concerns raised in the Complaint.
  
  In the Complaint, the consumer states that his loan has been paid off, but RTR's inaccurate credit information is still appearing on his credit report. RTR respectfully disagrees. RTR previously serviced the consumer's account from 2015 to 2020. Thereafter, the servicing of the consumer's account transferred to a new servicer. Any credit information furnished by RTR is accurate and reflects the status of the account for the period serviced by RTR.
  
  Nevertheless, in light of the Complaint and the current status of the consumer's account, RTR has submitted a request to the consumer reporting agencies to remove any credit information furnished by RTR. Please note that the consumer reporting agencies are separate entities from RTR and that RTR has control over the expediency or accuracy with which the agencies remove or modify any credit information.
  
  RTR hopes this response is helpful. Please do not hesitate to contact RTR with any questions.
  

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realtime Resolutions is in charge of our second mortgage. We satisfied this account in 2016 when we mailed in a payment for $3500.00 for the balance on our account. A satisfaction letter was never sent to Salem County, and we are going to settlement on Monday. I was told I need to have proof of payment. I do and will be emailing it to them. If we owe money on our account after 6 years, how come we were never made aware of this. I need something done ASAP.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/10/26) */ Please allow this letter to serve as Real Time Resolutions, Inc.'s ("RTR") response to the complaint submitted to your office by Mr. **** (the "Complaint"). RTR is committed to customer service and we hope that this response addresses the concerns raised in the Complaint. In the Complaint, the consumer states that he mailed a $3,500 check to RTR in 2016 in satisfaction of the balance of his account. The consumer questions why he was never notified of any remaining balance on his account since that time. RTR will address these items below. RTR's last record of payment from the consumer was a phone payment of $630.00 on July 11, 2016. RTR does not have a record of receipt of a check in the amount of $3,500. If the consumer possesses a copy of this check, he should provide a copy to RTR for review. Since 2016, RTR has made multiple efforts to contact the consumer by phone and in writing. Unfortunately, the parties were not able to connect. RTR does not wish to hold up any scheduled closing. Nevertheless, there is an outstanding balance on this account. If the consumer wishes to discuss his balance, he should contact RTR. Otherwise, RTR will await a copy of the aforementioned check. RTR hopes this response is helpful. Please do not hesitate to contact RTR with any questions.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/21/2022 This is in reference to an account my ex -wife had with citi financial mortgage and it got taken over by real time resolutions I paid off the debt so that my wife and I could get the lien release for a loan for renovations we are trying to make on the house. I received a letter showing the debt has been paid in full. I called and spoke with someone on the phone to see if they could send me something that shows the lien release and they said no but that they said it was sent to the county and it had been released. I have continued to look on the website given to us to check for the lien release and it still is not showing up. I would like to get that lien release so that my wife and I can get the loan to continue the renovations needed on our home unfortunately we will have to reapply for the loan if we don't have it by 10/14/22

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/20) */ Enclosed is a copy of the release of lien requested by the consumer. Please do not hesitate to contact Real Time Resolutions, Inc. with any additional questions.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, Please review the attached letter from Real Time Resolutions. The second attachment is highlighted in black, this document is not readable, does not have my name, loan number. This document is altered. The second document is a letter. The letter does not state who the creditor is, the name of the business is not listed. I am trying to refinance my mortgage with Mr ******* but there is a lien on my mortgage. Real Time Resolutions said they represent Bank of America since 2014. The letter they sent me via email does not state that. When I requested a copy of my file they only attached a letter. The name of a Bank of America is not stated on the letter. I have been trying for weeks and no support. When I called requesting this information again on 10/03 now I am told the creditor is Starholding Corp which is a dissolved business. They are conflicting information. I need prof, legal document who they are representing and the name of the creditor needs to be listed on the letter and any transfer of documents. I have never signed anything stating of a transfer. Please help me with collecting prof document. ******* *******

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/20) */ Please allow this letter to serve as Real Time Resolutions, Inc.'s ("RTR") response to the complaint submitted to your office by Ms. ******* (the "*********"). RTR is committed to customer service and we hope that this response addresses the concerns raised in the *********. In the *********, the consumer states that a document sent to her by RTR is highlighted in black and is unreadable. The consumer also attaches an RTR letter from 2014 and states that this letter does not list the creditor of the loan. As a result, the consumer requests information as to the name of the party that RTR is representing. RTR will respond below. RTR is subservicing the consumer's account pursuant to an agreement with Bank of America, N.A., the master servicer of the account. The redacted agreement provided by RTR evidenced the contractual relationship between RTR and Bank of America. This document was redacted because it is confidential; however, portions sufficient to demonstrate RTR's ability to service the account were left unredacted for the consumer's review. The current creditor of the account is Southstar Holding Corp. Although this entity was not listed on RTR's 2014 letter, it has been repeatedly listed on subsequent letters from RTR since this time. RTR is subservicing the consumer's account pursuant to its agreement with Bank of America for the benefit of the current creditor. Transfers in ownership and servicing are permitted by the consumer's loan documents. The relationship between these parties was also explained in RTR's October 6, 2022 correspondence to the consumer. RTR apologizes for any confusion experienced and hopes this response provides clarity to the consumer. Please do not hesitate to contact RTR with any questions.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document Click here to Get the File - use the Password: E3605DC8 https://bluecomplaints.bbb.org/attachment/?c=XXXXXXXX

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/09/15) */ Please allow this letter to serve as Real Time Resolutions, Inc.'s ("RTR") response to the ********* submitted to your office by Mrs. Kinfe (the "*********"). RTR is committed to customer service and we hope that this response addresses the concerns raised in the *********. In the *********, the consumer states that RTR is seeking to collect on her second lien, even though she has never heard of RTR and believes that this lien was included in her first lien modification. RTR will respond below. RTR has been servicing the consumer's second lien loan since 2011. Enclosed is RTR's initial letter to the consumer advising of the transfer of servicing of this loan to RTR at the time. RTR also spoke to the consumer by phone in 2011. Since that time, RTR has sent numerous items of correspondence to the consumer, including monthly billing statements. Unfortunately, the consumer did not contact RTR and this debt remain unpaid. RTR's records indicate that the consumer is currently in bankruptcy. RTR filed a proof of claim and the consumer's bankruptcy plan was recently confirmed. Accordingly, the status of this debt does not appear to be in doubt. RTR hopes that this response was helpful. Please do not hesitate to contact RTR with any questions.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to a complaint in July, Real Time Resolutions is holding up my real estate closing. My title company had communication with an agent at Real Time agent after one and a half hours on hold seeking written documentation that the debt was paid in full.. The title representative was told the request was received and they are working on it, when an estimated timeline was requested, they said "due to it being so late in the week already, hopefully you will see something late next week." My Title company told them we were set to close this Friday and it was an urgent matter, but, it did not budge them the slightest. We urgently need the loan release documentation Property Address: 1162 South Otis St Lakewood, CO XXXXX Land Title Guarantee Company FAX 303-393-4728

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/09/01) */ Please allow this letter to serve as Real Time Resolutions, Inc.'s ("RTR") response to the ********* submitted to your office by Mr. ********* (the "*********"). RTR is committed to customer service and we hope that this response addresses the concerns raised in the *********. In the *********, Mr. ********* states that he has requested release documentation for this loan. Unfortunately, RTR is unable to provide such documentation at this time. Per RTR's records, this loan has not been paid off. Enclosed are copies of the subject promissory note and deed of trust. RTR recently provided a payoff statement to the title company and is ready and willing to address any additional questions. Please do not hesitate to contact RTR with any additional questions or concerns.

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Real Time Resolutions is holding up my real estate closing. I HAD a loan that is PAID IN FULL. They never sent the lien release to Mecklenburg County in 2020. I do not have weeks for them to send the Release of Lien or Satisfaction of Security Instrument. I need immediate assistance please help!

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/22) */ Enclosed is the recorded satisfaction of mortgage requested by the consumer. Please do not hesitate to contact Real Time Resolutions, Inc. with any additional questions. Consumer Response /* (2000, 6, 2022/07/22) */ This issue is resolved and complaint can be closed. Thank you, ****** *******