Complaints

This profile includes complaints for Jefferson Dental Clinics ( JDC Healthcare) Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jefferson Dental Clinics ( JDC Healthcare) Corp. has 45 locations, listed below.

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  Jefferson Dental Clinics ( JDC Healthcare) Corp.

  3030 Lyndon B Johnson Fwy STE 1700 Dallas, TX 75234-2759

• 

  Jefferson Dental Clinics ( JDC Healthcare) Corp.

  3010 LBJ Fwy Ste 200 Dallas, TX 75234-2723

• 

  Jefferson Dental Clinics ( JDC Healthcare) Corp.

  701 S Stemmons Fwy STE 270 Lewisville, TX 75067-4612

• 

  Jefferson Dental Clinics ( JDC Healthcare) Corp.

  3050 S 1st St Ste 233 Garland, TX 75041-3451

• 

  Jefferson Dental Clinics ( JDC Healthcare) Corp.

  5848 Abrams Rd Dallas, TX 75214-1603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i started in december with getting upper and lower full extraction due too excessive vomitting in over three years. my teeth had corrided so i can only afford dentures . when the did several scans the upper jaw i had back within 2 weeks. about three months now i still dont have the lower jaw. Three months ago and im still waiting on lower part of the dentures. my total balance on my account was paid at the time of service. I have asked for a refund so i could go to more competent ofc.

  Business Response

  Date: 06/03/2023

  Dear LaTeise,
  
  I'm sorry to hear that you're not satisfied with your recent Oral Health treatment/ Services and are requesting a billing adjustment. Our goal is to provide the highest level of care to all of our patients, so I'd like to learn more about what happened so that we can make things right. We take all feedback seriously, and we want to ensure that we address any issues to prevent them from happening in the future.
  
  Regarding your billing adjustment request, please note that we would need to review your case and assess the details to determine if a billing adjustment is appropriate based on our policies.
  
  Thank you for bringing this to our attention. I'm committed to resolving this issue as quickly and efficiently as possible, and I look forward to hearing back from you.
  
  Sincerely, 
  Jefferson Dental 

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jefferson Dental Clinic on 3-17-23 because the fixed bridge I have had a tooth that broke in the front and I thought they maybe able to repair it. I had x-rays done and saw the Dentist. I was told that they would have to do extractions of the teeth the bridge was attached to and I could get implants or dentures. Which ever I decided to do would take at least 1 month before I could get started. At the time I was given a quote as to the total amount $1145 and $29 for the x-rays, which I paid. This was on a Friday when I left the office after 6pm. I decided I didn't want to wait 3 months because their lab was out of state, in ********. I called the office on 3-20-23 to request a refund but I was connected to the answering service and I left a message, which I was told would be passed on. When I didn't hear back from them I called again on3-21-23 and was transferred to ******* in Billing who told me they didn't handle that and I needed to call the office, which I did and no one answered but the phone switch back to the answering service. I was told they were busy or needed time to start work, this was 10:40am. I decided to go to the office, which I did the following day, signed in and was told by **************, the office manager, that it would take a month before I could get my refund as well as she was off on Friday and they were short handed. I didn't receive any information for several weeks, so I contacted Jefferson Dental via there website. I was contacted via the website and informed they would check into it. When I still didn't hear anything over a period of weeks I contacted the website again and received a text expressing apologies and they would contact whoever handles that and put a rush on processing my refund. That was more than two weeks go. It has been almost two months and I have not received my refund, which is the reason for this complaint.

  Business Response

  Date: 06/03/2023

  Dear *******,
  
  I'm sorry to hear that you're not satisfied with your recent Oral Health treatment/ Services and are requesting a billing adjustment. Our goal is to provide the highest level of care to all of our patients, so I'd like to learn more about what happened so that we can make things right. We take all feedback seriously, and we want to ensure that we address any issues to prevent them from happening in the future.
  
  Regarding your billing adjustment request, please note that we would need to review your case and assess the details to determine if a billing adjustment is appropriate based on our policies.
  
  Thank you for bringing this to our attention. I'm committed to resolving this issue as quickly and efficiently as possible, and I look forward to hearing back from you.
  
  Sincerely, 
  Jefferson Dental 

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am sending a complaint about Jefferson Dental on **** **** ***** ** ***** ******** *****, Texas. I took both of my children in for their regular six month cleaning. The Orthodontist was there that day and asked if he could look at my daughters teeth to give a quote on braces. He looked at them and told us she would be a great candidate for braces and they would put them on that day. They looked at my children's teeth and told me that my daughter had no cavities but they would need to do a deep clean and insurance doesn't cover that. They also told me that my son would need a deep clean too, that he had 10 cavities and needed two root canals. I thought that was absolutely insane and wanted a second opinion. I declined the deep cleaning because insurance should have covered their cleanings and I was not prepared to pay $166 per child for a deep cleaning. I then went on to another dentist (not a chain dentist) to get a second opinion. My daughter had no cavities, my son only had 2 cavities and did not need any root canals. They also accepted our insurance for their cleanings and filling of the cavities. We were at Jefferson dental for over 6 hours that day going back and forth with dentist, ortho and the financial manager. When it was all done and over I said I would no longer be wanting braces for my daughter at that location because I did not trust them to take care of her teeth. My daughter did not get a cleaning, braces or any other treatment that day and they are still charging my card $124 a month. The office manager will not return my calls, the regional manager will not return my calls and the Jefferson headquarters in ******, TX has a full mailbox and I can not leave a message with them. I have tried to handle this since February and I can not get any kind of help. I would absolutely never trust this establishment with the dental care of my family.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21,2023 I went to another jefferson dental further away in ****** and was told I needed a surgical extraction. I decided to get said extraction done at the location closer to my house on the 24th 3 days later. I was told that the surgical extraction would be $241 and a simple extraction costs $189. I brought the $241 dollars with me to the ********* location and was asked to pay before receiving my extraction. When my extraction was done the only thing the dentist did was numb my mouth and rip out my tooth, which is a simple extraction. And a $60 difference in procedures. When I asked I was told that i would not be getting the difference of $60 back and when asked why I wasn't given an explanation of why I could not have my money back and I do not think it is right at all.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible, terrible business. Never had issues until I tried to get Invisalign. I did the scans and paid in full using my care credit card. Orthodontist said I would require a root canal before I could start, but specified not to have a crown put on the root canal. I came back to Jefferson Dental for the root canal, but the dentist insisted I needed a crown and put one on. Meanwhile, I saw that I was overcharged significantly for the Invisalign and wanted to cancel and go somewhere else. I notified Jefferson about the crown and the orthodontist said because of the crown, I would have to redo my scans anyway and that the trays that had already been sent would not work. I notified the financial manager that I wanted to cancel, and she said because the trays had already been sent, I could not cancel. I explained that the orthodontist already had said that the trays won't work bc I had a crown put on BY JEFFERSON DENTAL THEMSELVES. She said I would have to wait until the orthodontist who said the trays would not work came back from maternity leave, which is 2 MONTHS LATER. Im still required to make payments to care credit while this is all happening keep that in mind. This whole issue started in January, and it is now APRIL. Also keep in mind that it is impossible to reach the Carrollton office where this occurred directly, they never answer the phone and only redirect to the national line that is no help at all. I have to drive 25 minutes to the location to get any answer. Please refund my money so I never have to do business here again.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jefferson Dental in ***********, TX filed and was paid for a claim for an upper denture that I never authorized or received. I had discontinued service with them in May of 2022 because they didn't want to answer questions about the work being done, gave me a price without an exam first, and wanted money from me even though my insurance was still paying everything 100%, and I told them I was done and would not be back. They filled the claim to my insurance on December 29th at 11:59pm for the full upper denture and were paid by my insurance company. Now my insurance company is denying me the dentures because they say I already have them per paid claims. Jefferson Dental will not return phone calls or emails requesting that they correct their error or to discuss the situation at all. There was no exam until after they quoted a cost, no treatment plan or treatment plan counselors, the office manager was rude and unprofessional, the dentist didn't want to be bothered with questions or concerns, and they didn't verify my insurance before doing anything to begin with or give me a total cost.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2022 my dental insurance company changed. Jefferson Dental did not update my information. In May I provided the information to them again. They did not update the information yet again. My son went to get his braces removed and at the time I was told due to not having insurance coverage the remaining balance of 600 & something was sent to Prim healthcare for me to pay. At this time I disputed this because I do have insurance coverage. I spoke with ****** the office manager at this time she told me that they would send this information over to my insurance company after I had to call them & do a 3 way call. 2 months later I spoke with my insurance company & was told Jefferson did not submit the info requested. Spoke with ****** again & she claims the business office takes care of that. I was advised to pay the 6 **************** would refund me once this was taken care of. *** it is ***** ****** for my braces to be removed & they still have not submitted paperwork. I spoke with my insurance company to find out they have not submitted any paper request but only 1 time. No claims have been filed from January 2022 to September and only 1 claimed filed but no other claims. I should not have to have my braces on until this is resolved because this has been going on since 2022 and they have faulted to complete their paperwork. I filled a complaint with their customer service but have not heard anything back from them either. I have been making payments on this remaining balance because it was reported to my credit which is in error. Then they told me my insurance would have to refund me instead of them which does not make sense because that's not how it works. My insurance company states the company has to refund me which makes sense because they are going back filing a claim with my insurance company.

  Customer Answer

  Date: 04/17/2023

  This is the Jefferson Dental at *************. Also I never received my referral for 2 clients I referred to them. 

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got work done at the ***** location. I was able to get credit for $5000 and paid the remaining $2000 with a card. It's been over 3 months and the work is not done. Worse than that, I get a bill for $492! What the heck for? The lady at the front desk tells me it's for a cleaning. No, I don't think so... It's funny because while I was waiting for my turn at the front desk, I overheard a women complaining about her balance being incorrect. In fact, almost every complaint you read is because of the ************** making mistakes and sending people bills. Is it that department or the people at the location making mistakes with our records? Who knows? But I don't think it's quite fair that we have to literally pay for their mistakes.

  Business Response

  Date: 04/29/2023

  Dear ******,

  I'm sorry to hear that you're not satisfied with your recent oral treatment and are requesting an Adjustment. Our goal is to provide the highest level of care to all of our patients, so I'd like to learn more about what happened so that we can make things right.

  May I ask what specifically went wrong with your treatment? Was there an issue with the quality of care provided or were there unforeseen complications with the treatment plan? We take all feedback seriously, and we want to ensure that we address any issues to prevent them from happening in the future.

  
  Regarding your refund request, please note that our billing and refund policies are in place. We would need to review your case and assess the details to determine if a refund is appropriate based on our policies.

  Thank you for bringing this to our attention. I'm committed to resolving this issue as quickly and efficiently as possible, and I look forward to hearing back from you.
  

  Best regards,
  Jefferson Dental. 

  Customer Answer

  Date: 04/29/2023

  The work was not done!!! I paid for services in full!! Call the location directly and speak to them! This is fraud and malpractice! 

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jefferson Dental after being recommended by my insurance provider. I made an appointment for an initial exam. When I arrived I asked the person at the window counter to tell me what my out of pocket expense would be. They answered that they did not know but would have someone from accounting come by and tell me. As I waited no one came to inform me. Next they directed me to the exam section of the office. I asked the person what my out of pocket fee would be. After a few answers, first $100, then $25, and finally they told me that since I had insurance there would be no out of picket expense on my part. I would not have continued if there was any fee. Next, I received a bill from Jefferson Dental for $237.00. I contacted them about the situation and they did not address the problem instead asking if there was anything else. I told them I would not pay. After this conversation I received another bill requesting payment. I do not want to negatively affect my credit but refuse to pay this bill because I was told that there was no charge.

  Business Response

  Date: 04/25/2023

  Dear ***,
  
  Thank you for bringing your concerns to our attention regarding the recent billing adjustment on your account. I understand that you are upset about the changes and would like to address your concerns.
  
  Firstly, I would like to apologize for any inconvenience or confusion caused by the billing adjustment. We always strive to provide clear and transparent billing to our customers, and I understand that this may not have been the case in this instance.
  
  I understand that you may have additional questions or concerns, and I would be happy to review the adjustment with you in further detail and address any questions or doubts you may have. We value your business and want to ensure that you are satisfied with the services we provide.
  
  Please let me know if you have any further questions or concerns. I look forward to hearing from you and working together to find a satisfactory resolution.
  Sincerely,
  Jefferson Dental.

  Business Response

  Date: 04/25/2023

  Dear ***,
  
  Thank you for bringing your concerns to our attention regarding the recent billing adjustment on your account. I understand that you are upset about the changes and would like to address your concerns.
  
  Firstly, I would like to apologize for any inconvenience or confusion caused by the billing adjustment. We always strive to provide clear and transparent billing to our customers, and I understand that this may not have been the case in this instance.
  
  I understand that you may have additional questions or concerns, and I would be happy to review the adjustment with you in further detail and address any questions or doubts you may have. We value your business and want to ensure that you are satisfied with the services we provide.
  
  Please let me know if you have any further questions or concerns. I look forward to hearing from you and working together to find a satisfactory resolution.
  Sincerely,
  Jefferson Dental.

  Customer Answer

  Date: 04/26/2023

  I am rejecting this response because it is a computer generated, standard reply with no name attached. I do not want an adjustment. I refuse to pay and feel that Jefferson Dental was fraudulent in telling me there was no out of pocket expense. Again I would not have proceeded had I known I would be charged. The person doing the initial exam assured me that there would be no out of pocket expense. This is out and out fraud.

  Customer Answer

  Date: 05/01/2023

  The response received from Jefferson Dental was a computerized response. It offered no solution and no one from Jefferson dental ever made an effort to reach out to me to resolve this matter. Today Jefferson dental sent a threatening letter telling me that they were going to send this matter to a collection agency. They made no reply to my accusations. They seem to be a bait and switch operation. Please help!

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:On January 13, 2023, my mother and I went to Jefferson Dental Clinic at the following location: ********************************************************************************. We met with Ms. ******* to give ** the price for implaints. After she gave ** the total price for three implaints for $12,000. *****'s insurance paid $3500, and the remaining for *****'s was $8,500. Therefore, ****************** asked ** how we will come ** with the remaining of the money. We said that we used Care Credit in the past year, so she started checking on Care Credit for **, and care credit was able to give Ms. ***** a total of $ 5, ****** loan on January 13, 2023 . ****************** advice ** to ** Allegro for the remaining valance. She said that if she qualified for Care Credit, so she automaticly qualified for Allegro. Unfortunately, we did not hear from Allegro before the end of the day. Ms. ***** had a remaining balance of ***** when we left the office. The next day, we came back to the office to start the process, Ms. ******* said that Allegro approved Ms. ***** for $5000. She charged the whole $5000 to her Allegro account on January 14, 2023 while she already charged a total of $5,****** on January 13, 2023 . When we saw that they made a mistake charging ** $1743 more, we called the office to talk to ******************. She did not return our calls. Therefore, we called Allegro to discuss the problem and asked them to cancel the transaction. ******* told us that we have to talk to Jefferson Dental to cancel the transaction and re-iissue another transaction. Jefferson's manager refused to do so even though she saw the problem. Now, we are bringing this case to BBB attention to help ** solve this issue. In addition, we asked the manager to provide to us the documentation of where *** signed the $5,000 transaction, she gave us a copy of a document with two vertical lines on the pages. We did not trust the document, and we asked her to see the original document in order to verify it with the copies. She refused to let us see the original document. We do not think its original exist. By the way, the above document had some missing pages, so pages 4 and 5 are missing. We felt like they were using the system to get more money from ** while the insurance already covered $3,500 of the total cost, $12,000 for the implaints. When We went back to the office, they put paperwork together to show that we owned more than $8,500 for the remaing implaints. On January 14, 2023, we even asked them for discount, They said that they can not give ** discount because *****'s insurance already covered her at a discount price. Therefore, we dicided to cover the remaing of the implants for $8,500. Jefferson needs to cancel the old loan and give ** a new loan for the ***** since they said that they charged ** $66 on January 13, 2023 that we were not aware off. Now, we am very careful to sign documents at this location. They always wait at the perfect time to give consent to sign. For example, after completed the work. We are losing trust on this company. this is not the first time they messed up like that.We will appreciate it if someone can take this case into considerations.Best Regards,***** and *********************************** ******************* ********************************************************* ************

  Business Response

  Date: 04/18/2023

  Dear *****,

  
  Thank you for bringing your concerns to our attention regarding the recent billing adjustment on your account. I understand that you are upset about the changes and would like to address your concerns.
  Firstly, I would like to apologize for any inconvenience or confusion caused by the billing adjustment. We always strive to provide clear and transparent billing to our customers, and I understand that this may not have been the case in this instance.
  

  I understand that you may have additional questions or concerns, and I would be happy to review the adjustment with you in further detail and address any questions or doubts you may have. We value your business and want to ensure that you are satisfied with the services we provide.
  

  Please let me know if you have any further questions or concerns. I look forward to hearing from you and working together to find a satisfactory resolution.
  

  Sincerely,
  Jefferson Dental.

  Customer Answer

  Date: 04/19/2023

  I am rejecting this response because:   Jefferson  Dental  wrongly  charged us for the service.   There was no confusion on our parts.  We asked  the right  questions,  and we Knew  how much we were expected  to pay  for  the service.   They need  to cancel the $5000 ,and start over.  That was what the credit card company  advised Jefferson  to do, but they refused  to do so.