Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Neiman Marcus Company

  1618 Main St Dallas, TX 75201-4720

  
• 

  Neiman Marcus

  2255 International Dr Tysons Galleria McLean, VA 22102

• 

  Neiman Marcus

  170 N Gulph Rd King of Prussia, PA 19406

• 

  Ermenegildo Zegna at Neiman Marcus

  Lenox Square 3393 Peachtree Rd NE Atlanta, GA 30326

• 

  Canali

  5200 Monahans Ave Fort Worth, TX 76109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Questionable terms and conditions. I was sent a 15% welcome coupon to sign up for the mail letter. When I tried to use the coupon code it didn't work. I contacted the sales rep and they said that designers are excluded. I mentioned that it doesn't say that in the terms and conditions. The customer service mentioned that it's not clear in the terms and conditions but designers are implied. *******03:34 PM The section that states "Offer does not apply to previous purchases, excludes trunk shows, special orders, sales tax, alterations, BG restaurants, BG Gift Cards, online, catalogs, and Neiman Marcus. Other exclusions may apply."; designer are included. Terms and conditions should be clear. I am filing this complaint so that Neiman Marcus / Bergdorf Goodman clarifies there terms and conditions better so that others aren't misled. Thanks.

  Business Response

  Date: 11/18/2022

  RE: BBB Case ID # ********
  Customer: Tu Vu
  
  Dear **********************,
  
  Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.
  
  It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
  
  We reached out to the customer ************************ to provide an apology for the disappointment and to offer to place an order.
  
  The terms and conditions on the website clearly states ""Offer only valid for new email subscribers. To receive 15% off, enter the promo code emailed to you in the promotion code box in your shopping bag during checkout. Discount applies to merchandise total only; vendor exclusions *** apply." The vendor was excluded from the promotion.
  
  Thank you for bringing this to our attention. Again, we truly regret any disappointment that *** have been caused.
  
  Regards,
  Executive Support Specialist - Executive Offices
  Neiman Marcus Direct
  
  

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased earrings from Neiman Marcus for $1500 in March 2022 and promptly returned them within a few days from receiving them in April 2022. Neiman Marcus's tracking information shows return received by ****** I discovered I never received a refund and have reached out repeatedly for the last 4 months. I have had two people tell me that the refund would be received within 4-6 days, after more than a month passed. the next customer service person told me to email the proof of return and then said they would look into it. I followed up and received no answer. I am absolutely shocked that a company such as Neiman Marcus could be so egregious in their handling of a refund of a return, especially given the amount of $1500.

  Business Response

  Date: 11/03/2022

  BBB Complaint
  Re: Case # ********
  Customer: ***************
  
  Dear **********************,
  Thank you for taking the time to communicate to us on behalf of our customer ****************
  Our goal is to address the customer's feedback, to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred.
  Our research shows Ms. **** requested a return label on April 10,2022.
  The label was for the return to be handled by our USPS.
  While the label was created, we do not show the label was ever scanned by the post office nor was the return received in our warehouses.
  Due to the elapsed time frame, and the issues above, we are unable to issue credit to ***************** Card account.
  Thank you for allowing us the opportunity to address Ms. ****** concerns.
  We consider the matter to be closed.
  Sincerely,
  Executive **************** Neiman Marcus Direct
  

  Customer Answer

  Date: 11/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It stuns me that Neiman Marcus is stating that they do not show the label was scanned. My last correspondence with their customer service after sending the tracking information was that they sent a request for refund and would respond in 3 days. I followed up multiple times with no response. I appreciate that the BBB elicits a response.
  
  I received the following tracking and delivery information from their return portal which has also been shared with them via chat, email and phone. Please see attached for screenshots (including a screenshot that shows "Monday May 2nd, Return Received, We are working to get your refund to you as soon as possible") and a summary herein:
  
  April 10 - ***** received the shipment information
  April 15 - The package was accepted by ** postal service
  April 22 - Arrived and left ***** location Brooklyn **
  April 23 - Arrived and departed ***** ** locations
  April 25 - Arrived at ***** ****
  April 26 - Arrived in **
  April 28 - in transit **** *************** **
  April 29 - arrived and departed ***** ******
  Monday 2 Delivered ****** **
  
  Thank you kindly,
  *****
  
  See Attachment/File: NM Shipping History 1

  Business Response

  Date: 11/14/2022

  BBB Complaint
  Re: Case # ********
  Customer: ***************
  
  Dear **********************,
  Thank you for taking the time to communicate to us on behalf of our customer ****************
  Again, we are sorry for any inconvenience that *** have been a result of Ms. ****** attempts to return an order.
  After conducting further research we were able to locate the **** tracking number that was used to return Ms. ****** order.
  A credit in the amount of $1,481.37 has been issued to Ms. ****** Master Card Account. The time it takes to post will vary based on her financial institution.
  Thank you for allowing us the opportunity to address Ms. ****** concern.
  We consider the matter closed.
  Sincerely,
  Executive **************** Neiman Marcus Direct
  

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEIMAN MARCUS **********, ** LOCATION IS NOT FRIENDLY TO BLACKS!! ****** and the fragrance store manager from the Bond No9 counter racial profiled my sister because she was returning a fragrance for me with a legible receipt within the 30-day return policy. I purchased two fragrances from the *********** store in ***********, three weeks later I changed my mind, I asked my sister to return the fragrances for me. I gave her a paper receipt for one of the fragrances and an e-mail receipt for the other one because the other fragrance was shipped to me, therefore I had an email receipt. My sister went to the store with the packages and asked to return the fragrances and shared the receipts with the rude racist lady "******". Immediately ******'s response was "I will not accept these returns", why is your sister returning these, were they given to her? My sister told her - no, they were not given to her as gifts, she purchased them with her Neiman's credit card, and I need you to return them and credit her account please. She still insisted that she would not accept them.They took pictures of the fragrances - The manager repeatedly commented by saying "We will not accept this because we don't think it is legitimate" We will have to look at the website to see if we sell this fragrance My sister even showed her the receipt for both purchases, she told her they were not legitimate receipts. She still insisted that she would not accept them. My sister asked her what her reasons were, she was not able to provide a reason. The question I asked myself, if my sister was a Caucasian woman would ****** and the manager have treated her the same way she treated my sister? As my sister was leaving the store, she made a valid point - what if it was my 19-year-old nephew who was returning these fragrances, would they have called the police on him? If We as women were treated this poorly by these two women, how would they have treated a 19-year-old black man with twist?

  Business Response

  Date: 11/17/2022

  RE: Case #********
  
  Customer: *************************
  
  
  
  Dear Better Business Bureau,
  
  
  
  Thank you for taking the time to communicate to us on behalf of our customer, *************************
  
  
  
  Please allow us this opportunity to apologize for any inconvenience experienced.
  
  
  
  Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.
  
  
  
  The customer was contacted ************************ by store executives and offered an apology for her in-store experience. The customer was offered a token of apology and the offer was accepted.
  
  
  
  Thank you for allowing us the opportunity to address the customer's concern.
  
  
  
  Sincerely,
  
  Executive Support Specialist- Executive Offices
  
  Neiman Marcus Direct

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place an order over the phone with first Andrea, and then Josie. Neither woman knew basic math skills or how to input information into the computer. I had a discount code and they couldn't figure out the correct percentage amount. I can see how people are getting ripped off as these woman don't have basic math skills. It took 10 tries to give them to input the correct item number. Then they couldn't input the correct email address. I asked to speak to someone in the US, and was given the run around! I finally hung up after an hour! This type of customer service is unacceptable!

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2022/11/12) */ RE: Case # XXXXXXXX Customer: ****** ****** Dear Better Business Bureau, Thank you for taking the time to communicate with us on behalf of our customer, ****** ******. Please allow us this opportunity to apologize for any inconvenience she experienced. Our goal is to address our customers' feedback, evaluate and research their concerns, and provide the best solution available. The customer requested assistance in placing an order with a promotional discount. We are happy to help the customer and have contacted her to provide contact information that she may use to receive personalized assistance. Sincerely, Executive Support Specialist - Executive Offices Neiman Marcus Direct

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a order from bergdorfgoodman WB5509527189, then it is a nightmare The first package arrive but come with wrong item, Then I have to return, then their return label has some sort of weight or size limit, then I have to repack and get another box The second package ************ for the givenchy shirt shows delivered on OCT 24, but still not receive the item, Contact their custom service so many time always wait for update and give the reference 53251506.Then i ask for a GPS or pic for the package at least i can do something on my end they only see we do not have ETA

  Business Response

  Date: 11/15/2022

  RE: Case # ********
  
  Customer: *******************
  
  
  
  Dear Better Business Bureau,
  
  
  
  Thank you for taking the time to communicate with us on behalf of our customer, *******************.
  
  
  
  The customer has contacted our care center to provide feedback regarding her concerns. We have researched, addressed, and shared our findings directly with the customer.
  
  
  
  The order was received and credited as a return on November 14,2022.
  
  
  
  We consider this to be a closed matter.
  
  
  
  Regards,
  
  Executive Support Specialist- Executive Offices
  
  Neiman Marcus Direct

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Neiman Marcus! This complaint is regarding ORDER XXX-XXXX-XXXX-XXXXXX, purchased in-store for ship-to-home. It just arrived yesterday. My wife and I are big fragrance fans, we were excited to test some new ones out recently at Neiman Marcus when MindGames was doing a demo in-store last weekend, I was happy to pick up the $495 MindGames Discovery Set as an anniversary gift for us. The set just arrived last night and.. we have to say, we're kind of disappointed in it. In-store, the Neiman Marcus rep said that the bottles were 15ml each. The Mindgames rep mentioned that all fragrances were 10ml. They showed up today and they're 8ml each, almost half the size stated by the Neiman Marcus rep (and we bought 10 bottles!) As we started going through them.. all of the lighter colored bottles (5 of the 10) are heavily scratched or otherwise "damaged" looking? I've included some photos of them all, after wiping away any fingerprints. For a luxury brand, and a limited edition, it's very disappointing for them to arrive this way. The store policy states that it cannot be returned once opened the outside of the box looked fine, the inside was a completely different story. But my last complaint.. The scent Blockade? It's not blockade at all. It's As-Suli's Diamond. A completely different one, which means we have 2 of these in the set now. Blockade was our favorite scent! It was so different than all of the others. I remember it because they even gave me a 1ml carded sample which we tested at home while we waited for the set.. only to find out it's not in there, at all! It says Blockade on the bottle, but it's clearly As-Suli's Diamond (a different scent). We've had a very negative experience in the past with 2 sales representatives berating us for purchasing online (versus through them) which kept us away from the store. We went back, luckily to see both were gone now, and then we're dealing with an issue of incorrect info and damaged items.

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2022/11/03) */ Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer, **** *********. Our goal is to address our customer's feedback, to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred. Please accept my sincerest apologies for the level of service that Mr. ********* received from our representatives. Please be reassured that this is the typical of the service we provide. The store has contacted the customer and will accept the return of the merchandise. Mr. ********* was happy with the response and is satisfied with the resolution. Thank you for bring this to our attention and allowing us to address this concern. Sincerely, Executive Support Office - Neiman Marcus Direct

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: WN20601520826 and Tracking number: NMG0990000046619 I purchased 7 items ( TWO treatment lotion , ONE eye cream ,ONE lipstick and ONE mask also come with some free gift set) on September 8 . I paid total $684.82 .The package arrived on September 16th. What ****** me off was that I found the package at the apartment gate and I didn't sign for it. After checking the package, I found that there are 3 items missing TWO treatment lotion , ONE eye cream they total $573.11 . I contacted the merchant right away, explained it to them, and they told me they would help me file a claim. But the next day, I received an email from the merchant and was told that the courier was ****** which rejected my claim because I signed for the package. I didn't actually, and the package wasn't delivered by ***** in fact , you can tell by looking for the tracking number. I don't know why the merchants lied and they don't intend to be responsible for it. So I contacted the credit card company and appealed to them about the disputed payment. The credit card company refunded the disputed payment to me immediately after I provided them with my evidence. But a month later, on October 21st, the credit card company charged the disputed payment again because the merchant provided proof of courier that I had signed for the package. The point is, I didn't sign for the package, it was left at the door of the apartment. The package didn't have all the items I ordered, 3 items were missing. On the invoice provided by the merchant, I saw that the total weight of the ordered items should be around 6 pounds, but the actual package I received was only 2 pounds. I contacted the merchant again today and they told me they can't do anything for me, I can't accept their approach, I can't pay $573 for something I didn't get, it's insane.

  Business Response

  Date: 11/09/2022

  RE: BBB Case ID # ********
  
  Customer: Qingling Sun
  
  
  
  Dear Better Business Bureau,
  
  
  
  Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.
  
  
  
  It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
  
  
  
  Our records indicate that a credit for the Parcel Loss Claim has been issued on October 31, 2022.
  
  
  
  The posting of the credit depends on the policies of the customer's bank for such transactions.
  
  
  
  Thank you for allowing us to address the customer's concern.
  
  
  
  Regards,
  Executive Support Specialist - Executive Offices
  Neiman Marcus Direct

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wbXXXXXXXXXXX is my order number. All of the representatives have been so helpful. I have spent a minimum of 5 hours between FedEx, Bergdorf, and myself. The order was sent and I received a text saying to expect my package. I knew I wasn't going to be home so I called FedEx to ask them to hold the package because of the restrictions they said they couldn't do it - but they assured me that would deliver 2 more times before sending it back. I got a message on Saturday saying my package was delivered. This started my contact with Bergdorf Goodman - 3 calls and 1 chat later, I was able to put a claim in for my order. I even called and spoke to the manager to try and place the order for the shoe again who advised me that it was allocated to other customers and was now sold out. I want to know the status of my claim and I would like a manager call back. I can provide you with phone records to Fedex showing I called on Friday, and the contacts I had Bergdorf since then.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/01) */ RE: Ref # XXXXXXXX Customer: ****** ******* Dear Better Business Bureau, Thank you for taking the time to communicate with us on behalf of our customer, ****** *******. Please allow us this opportunity to apologize for any frustration experienced regarding the delivery of the order. Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available. We have contacted the customer directly to apologize, to advise a parcel loss claim has been filed, and that credit has been issued to the original form of payment on the order. The posting of the credit to the customer's account is contingent upon the policies of the customer's bank for such transactions. Thank you for allowing us to address the customer's concern. Sincerely, Executive Support Specialist - Executive Offices Neiman Marcus Direct

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my item ordered or a refund WNXXXXXXXXXXX I never received the package Nieman Marcus is claiming to be delivered. There was no signature required and it was just left out in the open. They say there is a photo, but I do not even have proof that package was from Neiman Marcus. They refused to help me get a replacement or a refund because they just keep claiming to have delivered it but I never received the package. I do not have the item and they have charged me over $2,400

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 7, 2022/11/10) */ BBB Compliant Re: Case # XXXXXXXX Customer: ****** ***** Dear Better Business Bureau, Thank you for taking the time to communicate to us on behalf of our customer ****** *****. We are sorry for any inconvenience that may have been a result of Ms. *****'s recent shopping experience. A credit in the amount of $2,599.45, was issued to Ms. *****'s Visa account November 09, 2022. The time it takes for the credit to appear on her statement will vary depending on your financial institution. Thank you for allowing us to address our customer's concern. We consider this to be a closed matter. Sincerely, Executive Support Office - Neiman Marcus Direct Consumer Response /* (2000, 9, 2022/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/22/2022. THe amount of money you paid: Paid 968.78$ from credit card and 1200$ gift card. What the business committed to provide you: 500$ gift card (shown on the reciept). What the nature of the dispute is: I only got 125$ gift card while I suppose to get 500$. Tried to reach out to their customer service 3 times, and they claimed the amount paying with gift card doens't count. But 500$ shown on the receipt and this was not the first time I paid with gift card and get promotional gift card back. This confusion was caused by them, and I am asking a solution from them. Whether or not the business has tried to resolve the problem: No. They refused to give me the extra $375 gift card. I told them that I also can accept returning the whole order or pay another 1200$ using my credit card instead and then get my gift card back. But they refused to provide any solutions. Order number: WNXXXXXXXXXXX

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2022/10/27) */ RE: Case # XXXXXXXX Customer: ******* *** Dear Better Business Bureau, Thank you for taking the time to communicate with us on behalf of our customer, ******* ***. Please allow us this opportunity to apologize for any inconvenience experienced. Our goal is to address our customers' feedback, evaluate and research their concerns, and provide the best solution available. Ms. *** placed an order during our ******** gift card event. She used two promotional gift cards that she had earned previously to pay part of the order amount. The event details state "Any amount paid with a promotional gift card does not qualify toward the total spend amount to earn a gift card." The ******** gift card amount was calculated accordingly. We regret that we are unable to implement either solution proposed by the customer. The form of payment on the order cannot be changed, and due to the time elapsed, the merchandise may not be returned. We are sorry for any frustration caused and trust that the customer understands our position. We consider this to be a closed matter. Sincerely, Executive Support Specialist- Executive Offices Neiman Marcus Direct Consumer Response /* (3000, 7, 2022/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They should treat the receipt as the source of truth. If the amout of the promotional gift card is not the same as in the receipt, they should corrent the receipt. This confusion was caused by them and they should provide a solution to solve it. As a customer, I don't want to lose my money. If I knew I wouldn't get that amount of gift card, I would not make the purchase. Business Response /* (4000, 9, 2022/11/08) */ RE: Case # XXXXXXXX Customer: ******* *** Dear Better Business Bureau, Thank you for taking the time to communicate further on behalf of our customer, ******* ***. We have reviewed the matter regarding the ******** gift card event and the gift card amount awarded for the customer's purchase. Our position in this matter remains unchanged. The portion of the purchase that was paid with previously earned promotional gift cards does not count toward the qualifying purchase for the ******** event. The order summary email states that the order may qualify for a promotional gift card. The gift card amount is not specified. No additional gift card can be awarded for this event. This is a final corporate decision that may not be escalated further. We feel this to be a closed matter. Please close this case. Thank you. Executive Support Office Neiman Marcus Direct Consumer Response /* (4200, 11, 2022/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my receipt, the gift card amount is specified with 500$. I am attaching the receipt again here. If this is a confusion in your side, please solve it. Business Response /* (4000, 13, 2022/11/19) */ RE: Case # XXXXXXXX Customer: ******* *** Dear Better Business Bureau, Thank you for the additional communication on behalf of our customer, ******* ***. We have carefully reviewed the customer's documentation. A second gift card is being sent to the customer via email. We feel this to be a closed matter. Thank you. Executive Support Office Neiman Marcus Direct Consumer Response /* (2000, 15, 2022/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)