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Business Profile

Department Stores

Neiman Marcus Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neiman Marcus Company has 24 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 159 Customer Reviews

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    Review Details

    • Tatyana S

      Date: 05/03/2025

      Tatyana S

      Date: 05/03/2025

      ** decided that my password on their web page was wrong. I attempted to rest the password and the link kept taking me back to the front page of the ** website. I contacted customer service and they kept sending me the exact same link that doesnt reset my password but takes me back to the main webpage. **************** refuses to fix this issue. I no longer will be an ** customer. Absolutely awful service. No wonder no one shops there anymore.

      Neiman Marcus Company

      Date: 05/07/2025

      Dear Better Business Bureau,  
       
      Thank you for taking the time to communicate to us on behalf of our customer, ******* *********.  

      Please allow us the opportunity to apologize for any frustration that may have been caused during the customers recent experience with us.  

      Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

      We left Ms. ********* a voicemail and followed up the voicemail with an email communicating that we have our Technology Team doing discovery into her concern with not being able to reset her password.

      In addition, it was communicated that we will follow-up with her once we have a resolution.

      Thank you for bringing this to our attention and allowing us to address our customer's concern.

      Sincerely,
      Executive Support Specialist - Executive Offices  
      Neiman Marcus

    • Haley T

      Date: 04/29/2025

      If I can leave o stars I would. I ordered online during their April promo **. My receipt was free shipping bc I have shoprunner. Unbeknownst to me, they charged me $41 without notifying me of the additional shipping fee. The ** wasnt included in my package, customer service took 4 hrs on chat and wouldnt refund my shipping fee, woudnt give me the ** either. What a sorry of a high end bussiness shopping experience and customer service.

    • Silvia G

      Date: 04/16/2025

      Silvia G

      Date: 04/16/2025

      Neiman Marcus has discriminated and profiled me upon my initial visit to their store for a return of an ***** ****** purchase I made. The cashier just grabbed my item barely acknowledged me and processed my return, when I asked about my refund she said Ill get it in the form of payment I made. I said I paid with $100 with gift card and rest in credit card which I had earned as reward/promotion for purchase made prior month before. Cashier said, "Youll get refund in form of payment made." I found odd but did not want to question her again and complied. This was right before Christmas 2024. I am still waiting for my refund.First when I contacted them, they said they will Mail me a gift card in 2-4 weeks.. That didnt happen. I contacted them again in late February early March , they said they were sending me a check.. That never happened. Lastly they said my address was incorrect, funnier they said my address was missing a dash and therefore it must have been a mail issue. I am still waiting. NEIMAN Marcus management has not even contacted me. Since writing this review and blasting them on Instagram, they claim check is in the mail, previous checks were being returned to them. LOL... I'm still waiting for the check, and cant wait to hear their next excuse. 0 stars but I had no choice I had to highlight at least one star.

      Neiman Marcus Company

      Date: 04/21/2025

      Dear Better Business Bureau,  
       
      Thank you for taking the time to communicate to us on behalf of our customer, ****** ******-*****.  

      Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.  

      It is our goal to provide our customers with a seamless shopping/return experience, so hearing that one of our customers did not receive the type of service we strive to offer is genuinely disappointing.

      A request for Ms. ****** ******-******* check has been submitted for re-issue as of 3/27. We do ask our customers' to allow at least 30 days for a check reissue request to be processed, mailed, and delivered.

      In addition, we have partnered internally with Store Leadership in the location where our customer brought in her return regarding the service concerns.

      Thank you for bringing this to our attention and allowing us to address our customer's concerns.

      Sincerely,
      Executive Support Specialist - Executive Offices  
      Neiman Marcus 

      Silvia G

      Date: 05/06/2025

      An apology is not acceptable as I have NOT yet received this check/refund. It is absurd that it takes this long (4.5months) and counting to resolve this.

    • Connie T

      Date: 03/27/2025

      Connie T

      Date: 03/27/2025

      I made a skincare online purchase in February 2025 with order number and later decided to return the item. Unfortunately, I accidentally shipped the wrong item to the ** refund department. They identified the mistake and returned the item to me via ***** on March 5, 2025. The following day, I brought the correct item to the ** store in ********* for a full refund which refund did process immediately However, I later realized that the item being returned to me via ***** had its shipping address changed. Instead of being sent back to me, it was redirected to the sender, which is **. I called ** multiple times, and they assured me the item would be shipped back to me, but it never was. The item is currently still at the ** ************ almost two weeks have passed and I am soon leaving the ***** I urgently need my item returned.

      Neiman Marcus Company

      Date: 04/01/2025

      Dear Better Business Bureau,  

      Thank you for taking the time to communicate to us the concern raised by our customer,
      ****** ***.

      Our goal is to address our customers' feedback, to evaluate and research their concerns,
      and to provide the best solution available or an explanation of what occurred.  

      Please accept our sincerest apologies for any disappointment that may have resulted with
      the customer's experience with her return of the merchandise.

      We have researched our records and found the item will be sent back to Ms. *** via *****
      tracking # **********************.

      We take each of our customers' concerns seriously and regret not meeting the customer's
      expectations on this occasion. Please be assured that we have shared her comments with
      the appropriate departments; as we are continuously reviewing our customers' shopping
      experiences and our processes to better service our customers.   

      Thank you for bringing this to our attention. We hope to have an opportunity to serve the
      customer better in the future.  

      Sincerely,  
      Executive **************** Neiman Marcus Direct  

    • Tameka R

      Date: 03/04/2025

      I had a deeply disappointing and humiliating experience at the Neiman Marcus store located at *********************************, on March 2nd. The loss prevention officer not only treated me unfairly but also publicly embarrassed me by calling me out of my name and falsely accusing me of being a thief in front of customers and employees. He even instructed staff to watch out for me, which was completely unacceptable and ************* customer should ever be treated this way, especially at a store that prides itself on high-end service. This experience was not only disrespectful but also damaging to my character. I expected far better from Neiman Marcus and hope they take immediate action to ensure no one else has to endure such treatment.

    • Lisa L

      Date: 02/28/2025

      Lisa L

      Date: 02/28/2025

      Terrible customer service. They wont take any returns back, providing ridiculous reasons.

      Neiman Marcus Company

      Date: 03/06/2025

      Dear Better Business Bureau,  
       
      Thank you for taking the time to communicate to us on behalf of our customer, **** *********.  
       
      Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.  

      Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available. 

      We reviewed the customer's return and unfortunately, due to the condition of the return, we are unable to accept the return. 

      Thank you for bringing this to our attention and allowing us to address our customer's concern.

      Sincerely,
      Executive Support Specialist - Executive Offices  
      Neiman Marcus

    • Ariel T

      Date: 02/13/2025

      Ariel T

      Date: 02/13/2025

      Placed order on 12/18/24 with *************** store associate for delivery. The item shipped on 12/21 with ****** 12/23 ***** misdelivered to the wrong home. I called ***** 12/24 about misdelivery, I contacted Bergdorf store associate 12/26 to submit claim for misdelivery. I received voicemail from ************ claim department on 12/26 that claim has been received and I will receive contact back when they get an update from *****. Went to local ***** 12/30 and they sent someone out and failed to retrieve package and I also have proof of misdelivery claim. ***** referred me to BG so they can submit misdelivery claim but according to BG policy they wont allow me to have direct contact to claims department and all emails sent by phone associates and my sales associate has resulted in no calls back. I want BG to refund me the money from my purchase.

      Neiman Marcus Company

      Date: 02/14/2025

      Dear Better Business Bureau,  

      Thank you for taking the time to communicate to us on behalf of our customer, ***** *****.  

      Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.  

      Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available. 

      ***** ***** has been in contact with our sales associate and the associate has processed the refund today, 2/14/25.

      Thank you for bringing this to our attention and allowing us to address our customer's concern.

      Sincerely,
      Executive Support Specialist - Executive Offices  
      Neiman Marcus 

    • Dana K

      Date: 02/01/2025

      Dana K

      Date: 02/01/2025

      This company has a very poor process for online delivery. I purchased a high ticket item ($2000) which they shipped out by *****. The package was just left on the porch long story short I never received it. When I called customer service for help to inquire theres nothing they can do for me as soon as they leave it they are no longer liable. I have never purchased a high ticket item and not needed to have a signature on delivery! How can it be my responsibility when it was not delivered to me directly. They refuse to help me and resend the item or issue a refund! This is my first and last time purchasing anything from this company.

      Neiman Marcus Company

      Date: 02/07/2025

      Dear Better Business Bureau,  
       
      Thank you for taking the time to communicate to us on behalf of our customer, **** *******.  

      Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.  

      Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available. 

      Ms. ******** parcel lost claim was reviewed twice and, unfortunately, the decision stands.

      Thank you for bringing this to our attention and allowing us to address our customer's concern.

      Sincerely,
      Executive Support Specialist - Executive Offices  
      Neiman Marcus 

    • Ja C

      Date: 01/11/2025

      Ja C

      Date: 01/11/2025

      They Don't care at all. I purchased my Christmas items Nov 28th 2024 five items went to back order. I read the E-mail they sent stating that the item will actually arrive in 2025 mid Jan. **** no problem, I called them and asked them if everything was okay with the order and I will for sure receive the items. They told me rest assured it is just back order that is why the delivery date is next year. You will receive your items. Great, I have to tell my friends the item is back-ordered and that is fine.. Then yesterday they stated we have cancelled your order because this item is no longer available. I called in and the lady said nothing I can do nothing. **** very rude, I said okay please help me if you cannot then transfer me to some who can help. Transferred then I was explaining my situation to vent out my frustration regarding this and She just kept talking over me. I said excuse me you have been talking over what I am saying. How can you listen if you just talk over me? Then she said this call is over have a nice day and hung up on me. At this point really just replace them with robots. The audacity of the disrespect for purchasing on their website is insane. I pay you and I have to beg you to help me? This is not a feedback this is a complaint. Please stay away from them. They really don't care about you.

      Neiman Marcus Company

      Date: 01/16/2025

      RE: BBB Review ID #*******
      Customer: **** ****

      Dear **********************, 

      Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.     

      It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing. 

      We are currently working with the customer ************************ to resolve concern.

      Thank you for allowing us to address the customers concern.


      Regards, 
      Executive Support Specialist - Executive Offices 
      Neiman Marcus Direct 

       

    • Yanyan L

      Date: 01/08/2025

      Yanyan L

      Date: 01/08/2025

      BE AWARE! NMs Gift card event can be a scam!Placed an online order with an anniversary coupon NM sent to me. Had my screenshot right before placing the order with application of the coupon code and saying Im still qualifying for a gift card worth $125. Two months later, their gift card department told me my order actually didnt qualify for a gift card since I used a coupon. If they told me the time I placed the order, I would turn to better price choices.Really doubt the reason why they even have a gift card department for customer service, probably due to too many complaints. The girl said they dont even have a manger that I can seek help from.Try your best to avoid this gift card event. Wont do business with them anymore.Shame on NM!

      Neiman Marcus Company

      Date: 01/14/2025

      Dear Valued Customer,We would like to thank you for taking the time to reach out and provide feedback regarding your most recent shopping experience.We have researched your inquiry with the marketing department and have been advised that you placed the order 1 day before the promotion began and therefore were deemed unqualified for the gift card.We apologize that you were not told that orders placed during the qualifying dates are eligible to participate, however this information is stated under the terms and conditions of all online promotions.Sincerely,Neiman Marcus Executive Offices Neiman Marcus Direct ************

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