165 Customer Reviews
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Review from Preethy A
1 star06/26/2024
order was placed may 2nd, card was charged ***** usd, and furniture was supposed to be delivered june 19th. the furniture was never delivered . i never received a call from the company.
Neiman Marcus Company Response
06/28/2024
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, *****************************.
Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.
Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.
Unfortunately, ********************************* order was cancelled on 6/17/24.
We sent our customer a post order summary email stating the same on 6/17/24 at 7:48pm (CDT).
Our customer opened the post order summary email indicating the order was cancelled on 6/17/24 at 8:36pm (CDT).
Thank you for bringing this to our attention and allowing us to address our customer's concern.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview from Xin Y
1 star06/05/2024
I am writing to express my extreme dissatisfaction with a recent order experience and the subsequent customer service I received. On June 4th, I placed an order with Neiman Marcus. Unfortunately, I accidentally provided the wrong shipping address. Realizing my mistake, I contacted your customer service via online chat within three hours of placing the order to request a cancellation or address correction.The representative assured me that the warehouse had been informed and that the issue was in processing, so the cancellation confirmation might not be immediate. However, he further said, "no worries," which led me to believe that the order could be canceled without any issue. But the second day, June 5th, I received an email stating that the order had been shipped to the incorrect address. I immediately called customer service again to rectify the situation. To my dismay, I was told that nothing could be done, and the representative insinuated that the mistake was entirely my fault before abruptly hanging up on me.Following this, I emailed Neiman Marcus customer service to address the issue. The response I received was not only unhelpful but also contained incorrect information. I was advised to contact the nearby **** post office, despite the fact that the package is being delivered through ****** This indicates that my issue was not thoroughly investigated and further suggests a lack of concern for customer satisfaction.This level of service is unacceptable. Not only was my initial request not properly handled, but I was also treated disrespectfully when seeking further assistance. The order in question is a gift, and shipping it to the wrong address where I have no contacts is causing significant inconvenience and frustration.Review from Aida R
1 star05/31/2024
My Name is *********************, Im extremely disappointed in Neiman Marcus store I returned an item April 27th 2024 Im still not getting my refund of my dress, I keep emailing and calling the customer service, no response from them. At this point I would like you to help me to get my dress or my money back. I called the customer service a million time they cant do anything about it, I need your help thank you.Neiman Marcus Company Response
06/04/2024
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, *********************.
Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.
Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.
Unfortunately, the return for ******************** store order ending in #**** was sent to the wrong location.
We have located her merchandise and are sending it to the store where the purchase was made on ***** tracking #************.
Once the store receives the merchandise, they will process the return request.
Thank you for bringing this to our attention and allowing us to address our customer's concern.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview from Michelle S
1 star05/28/2024
I received my order in a damaged package (soaking wet packaging) from Bergdorf Goodman, and when I reported it and provided pictures via text, the customer service rep told me , via text, that the box "is fine". I could not believe this is the response from a high-end store, and to me as one of the store's repeat customers. I later followed up by making a phone call to BG in order to formalize an official complaint, and still spoke with a rep that seemed confused and incompetent.Neiman Marcus Company Response
05/29/2024
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by our customer.
Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred.
Please accept our sincerest apologies for any disappointment that *** have
resulted with the customer's experience with the delivery and the level of
service from our representatives.
We take each of our customers' concerns seriously and regret not meeting ******************** expectations on this occasion. Please be assured that we have shared her comments with the appropriate departments; as we are continuously reviewing our customers' shopping experiences and our processes to better service our customers.
As a further extension of our apologies, we have issued a credit in the amount
of $ ***** to the customer's credit card for the merchandise.
Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future.
Sincerely,
Executive **************** Neiman Marcus DirectReview from Tony M
1 star05/26/2024
I see these people are phony because they treated me bad on getting a birthday gift for my wife but I see other complaints so point is proven in future don't shop at Neiman Marcus period!!!!Neiman Marcus Company Response
06/03/2024
BBB Review
Review #:4571607
Customer: *************
Dear **********************,
Thank you for taking the time to communicate to us on behalf of our customer *************.
We are sorry for any disappointment that *** have been a result of ************** shopping experience.
Due to the lack of details in ************** review, we reached out to him to try and determine the cause of his concern.
When speaking with ************** he was not very forthcoming regarding the details of his concern.
From what we could gather, ************** called on of our stores to inquire about a ********************* dress he wished to purchase for his wifes birthday.
Earlier that day he had been advised the dress was available in his wifes size.
However,later that day the dress was no longer available in the correct size.
While,this is unfortunate, since the dress was not purchased at the time of **************' call, we could not prevent the dress from being sold to another patron.
Please be assured we make every effort to provide adequate quantities to meet our customers needs.
Thank you for allowing us to address our customers concerns.
Sincerely,
************************ Neiman Marcus DirectReview from Kimi G
1 star05/24/2024
i received an EMPTY, tampered with shipment from Neiman Marcus. It is very noticeable in the ***** delivery photo. That the tape is off. NM denied my claim by lying saying is was weighed inthe truck PRIOR to delivery. I called *****, they said the last time it was weighed was 5/14 in **, many states away from me, the day before delivery. They closed my claim, and will not refund me. I have never had an issue before with NM and have been a very Loyal customer. I am disgusted with this.Neiman Marcus Company Response
05/31/2024
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by our customer.
Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred.
We are terribly sorry for any disappointment that *** have resulted with the customer's experience with her delivery of her order.
We have thoroughly researched ****************** concern of not receiving the order
and based on the weight and the photo of the delivery, we are denying the empty
box claim.
We hope our customer understand our position. We feel this to be a closed matter.
Sincerely,
Executive **************** Neiman Marcus DirectReview from Seba S
1 star05/23/2024
I was totally disappointed about the customer service. I purchased some items and was supposed to get 75$ gift card in 4-6 weeks by mail. It has been almost 4 months and havent received a gift card. I contacted customer service and they told me that I didnt applied the promo code. So how I know that I would receive the card in 4-6 weeks? I wish I had the screenshot. It looks like a manupilation.Neiman Marcus Company Response
05/28/2024
Re:BBB Review ID # *******
Customer:**************
Dear **********************,
Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
The customer has been contacted ************************ to resolve concern.
Thank you for bringing this to our attention.
Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectCustomer Response
06/07/2024
**************** called me and credit my account 75$.Review from marina d
5 stars03/19/2024
I truly don't understand how this company manages to still conduct the business after being so dishonest with costumers.I have mane a purchase on 01/12/24 using promotional code for ************************************ february and was told it would take 2 months to get it.Made another phone call today March 19 and was told that promotional code was not added. How can business survive on making such lies? Spoke to ******************** and was told that they can offer discount for future purchases. They really think I would shop with them again? Disgrace.Neiman Marcus Company Response
03/20/2024
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, *************************.
Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.
Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.
While **************** did make a qualifying purchase during the promotional period, it appears that our customer did not apply the promo code to the order. Our order system only knows to send promotional gift cards to qualifying orders where the promo code is attached.
As a courtesy, **************** will be sent a virtual gift card to the email address on file in the next 3-5 business days in the amount of $500. The subtotal for the order our customer placed ending in #****, qualified for a $500 gift card.
We do ask that all of our customer's review their order summary after placing their orders. If a promo code was added to an order online, the promo code will be reflected in the order summary email sent to our customers after their order is placed.
Thank you for bringing this to our attention and allowing us to address our customer's concern.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview from Mubin A
1 star02/24/2024
Bunch of crooks. item was ordered from online catalog never picked up at the store let alone open the item.*******************'s store recharged me for the item after refund was issued. I guess they can not get customers so they recharge on refunds. never go to this store to even ****, the store may tell you its been flushed down the toilet but it will show up at ************** under your name with a charge on your credit card.CROOKSNeiman Marcus Company Response
03/04/2024
Dear Valued Customer,
We appreciate that you took time to share your shopping experience with us.
We sincerely apologize that you had difficulty with a transaction at the *************** store and have researched this complaint with them directly.
We have been told that a new associate made an error while processing your return and incorrectly charged your **** in error. On February 24, 2024, the error was corrected by management and a refund was issued back to your original form of payment.
We apologize for the inconvenience this visit has caused you and we hope to have the opportunity to serve you in the future.
Sincerely,
Executive Offices
Neiman Marcus Direct
Neiman Marcus Company Response
03/04/2024
Dear Valued Customer,
We appreciate that you took time to share your shopping experience with us.
We sincerely apologize that you had difficulty with a transaction at the *************** store and have researched this complaint with them directly.
We have been told that a new associate made an error while processing your return and incorrectly charged your **** in error. On February 24, 2024, the error was corrected by management and a refund was issued back to your original form of payment.
We apologize for the inconvenience this visit has caused you and we hope to have the opportunity to serve you in the future.
Sincerely,
Executive Offices
Neiman Marcus Direct
Neiman Marcus Company Response
03/04/2024
Dear Valued Customer,
We appreciate that you took time to share your shopping experience with us.
We sincerely apologize that you had difficulty with a transaction at the *************** store and have researched this complaint with them directly.
We have been told that a new associate made an error while processing your return and incorrectly charged your **** in error. On February 24, 2024, the error was corrected by management and a refund was issued back to your original form of payment.
We apologize for the inconvenience this visit has caused you and we hope to have the opportunity to serve you in the future.
Sincerely,
Executive Offices
Neiman Marcus Direct
Review from Kassandra R
1 star02/24/2024
**************** is the WORST Ive dealt with!!! Its horrendous trying to resolve anything. I have spoken to a minimum of ten different agents and all give me the same spiel with no resolution. Its clearly out sourced and the most frustrating experience. NM, you need to rethink outsourcing your customer servicethey dont know what theyre doing!!!Neiman Marcus Company Response
02/26/2024
BBB Review: Case #*******
Customer: ******************************;
Dear Better Business Bureau,
Thank you for contacting us on behalf of our customer, *******************************.
Please allow us this opportunity to sincerely apologize for any disappointment regarding the level of service received with our online representatives.
Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.
We consider it a privilege when a customer chooses to shop with us, and it is genuinely concerning when their shopping experience does not meet their expectations.
Please be assured that the customer's experience and feedback has been shared with the appropriate department for follow up with the associates. We welcome our customers comments and experiences as we constantly strive to improve the shopping experience for our customers.
Also, the item that the customer requested in a different color has shipped and is in transit with an estimated delivery date of February 27, 2024.
Thank you for bringing this to our attention. We truly regret any frustration that *** have been caused.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectNeiman Marcus Company Response
02/26/2024
BBB Review: Case #*******
Customer: ******************************;
Dear Better Business Bureau,
Thank you for contacting us on behalf of our customer, *******************************.
Please allow us this opportunity to sincerely apologize for any disappointment regarding the level of service received with our online representatives.
Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.
We consider it a privilege when a customer chooses to shop with us, and it is genuinely concerning when their shopping experience does not meet their expectations.
Please be assured that the customer's experience and feedback has been shared with the appropriate department for follow up with the associates. We welcome our customers comments and experiences as we constantly strive to improve the shopping experience for our customers.
Also, the item that the customer requested in a different color has shipped and is in transit with an estimated delivery date of February 27, 2024.
Thank you for bringing this to our attention. We truly regret any frustration that *** have been caused.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Customer Review Rating
1.13/5stars
Average of 165 Customer Reviews
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