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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I canceled this the 3rd time today. They have no number to talk to customer service. You get no reply from the .com and email that they have under help. Giving benefit of doubt I am asking for only 1 month refund. I KNOW I sent messages in June to cancel before the July payment.Business response
08/01/2024
Customer emailed us on 05/31/2024 asking for a phone number and we sent them and email with our toll free number. Customer never called. Customer also emailed on July 30, 2024 and we sent them instructions to cancel the account online but it was not canceled. We have now manually canceled customer's account so there will be no further charges. Customer can continue to use their unlimited access until the end of the prepaid period.
Initial Complaint
07/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
No way to cancel subscription after sign up. Website/app cannot be viewed before signing up. Website/app post sign up does not match promises made pre-sign up. Once signed up, there is no way to cancel the reoccurrence monthly charge.Business response
08/01/2024
Customer canceled account themselves online on 07/28/2024 05:51:24 PM CST and was sent cancel confirmation email at that time. Account is now closed and there will be no further charges.Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have gone back and forth with this company requesting a refund on their hidden subscription. Once I found out there was a subscription I immediately canceled within the time frame and they still charged me the $19.99. emailing back and forth with this company. They will not answer my question. They are ignoring me. They did however cancel my account like I requested since it wasn't done on their end. However, they will not even answer my question regarding the refund. The lack of business ethics is astounding.Business response
07/03/2024
Customer signed up on 04/22/************* AM. Customer reset their password on 04/22/************* AM and again on 07/01/2024 04:53:41 AM. Customer first contacted us on July 1 stating they had set an alert to cancel 3 days prior to end of trial but could not access the confirmation email. Customer did not contact us prior to trial end and did not cancel. Customer was canceled by customer service on July 1 after receiving their cancel request email. Customer has been replied to multiple times explaining we cannot issue refunds after trial ends as per terms to which they agreed to by checking the box at signup. Customer's account is now closed and customer can continue to use the service until the end of the paid period.
Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi, My name is ****** (*****) **** and I just discovered a ***** charge for allyoucanbooks.com I wrote them an email stating I did not recently sign up for a membership and please refund and cancel my subscription A while back allyoucanbooks was called Scribd, and I did sign up for a while but I cancelled my membership. months later, this month and in may, I found two ***** charges for this service I did not subscribe to. Ive looked up how to cancel allyoucanbooks, and Ive followed the instructions to the letter but the instructions are wrong I get to the site, and theyve saved my old subscription info from Scribd. There is **no place that even mentions canceling ** on the site The cancellation procedure is incorrect and deceitful, it does not exist No one from allyoucanbooks has bothered to reply to my emails Can you please help me cancel my account? If you need any further info from me, please contact me at ************************ Sincerely yours, *********************Business response
07/03/2024
We are not Scribd which is a different company and do not share anything with them. Customer signed up on our site, ****************************, on 05/27/2024 11:05:46 AM and received a confirmation welcome email at that time to her email on file, ************************* We show customer even reset her password at 05/27/************* PM CST and logged in successfully at that time. Customer emailed on June 27, *********** asking for cancel instructions and was emailed right away with instructions. Last successful login was on 06/29/2024 11:55:34 AM and canceled her account at that time after her free 30-day trial expired and was billed only one time $19.99 on 06/27/2024. As per terms to which customers agreed to by checking box at signup, we do not issue refunds after trial ends. Account is now closed and customer can continue to use the service until the end of her paid period.Customer response
07/03/2024
I have reviewed the business response and accept this resolution. Thank you for clarifying this for me!Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for the free trial, and attempted to cancel my account because I had no use for All You Can Books, they didnt have what I was looking for. They make it very complicated to cancel your account, and I tried asking for a refund when they charged my account, and they wouldnt refund me the $19.99 they charged. I understand I signed up for it, but I did not now how to cancel my account, there was no where on the website or app to cancel.Business response
07/01/2024
Customer called our toll-free number on 06/17/2024 12:58:09 PM cst and was canceled by customer service at that time. We show no prior contact. We provide a simple cancellation process right from the customer's account when logged in.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
A month ago I signed up for their 30 day free trial. Immediately I knew it wasnt a service that I liked or wanted to use it so I went to their website www.allyoucanbooks.com/cancel and cancel the service. I got charged for services so I reached out to them via phone And they said not a problem and I just got an email from somebody today saying they will not refund my money. I wanted was a refundBusiness response
07/03/2024
Customer signed up on 04/15/************* PM. Customer first emailed 2 months later on 06/16/2024 03:58:48 PM asking to cancel and was canceled less then an hour later. We show no cancellation online and no contact until the email on 6/16. Customer's account is now closed and customer can continue to use the service until the end of their paid period. There are no refunds after trial ends as per terms to which customer agreed to by checking the box at signup.Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last month (about April 26th) I attempted to sign up for this site so I may read the books they were offering online. Every time I would complete the sign up page and press the continue button I would get kicked back to the same page to start all over again. I thought it might be a glitch and tried multiple times to login using the email and password I put on the sign up page , but it kept saying th email address wasn't on file. I didn't know what else to do so I emailed the company to let them know what had happened and asked that they please cancel any subscription they might have on file for me since I could not access it and use the services offered. All I received in response was an automated email saying they received my message and to please allow time for them to respond. I never heard anything again from them. Today, May 26th, I was charged $19.99 for the monthly subscription. The website say in the print at going down the page that you may call and cancel your subscription anytime, but provides no phone number to call and they aren't answering my emails. If you ask me this is a scam and I'd like to be refunded and want to make sure I am never charged again. How can a company charge for services if you can't even create a login username and password??????Customer response
06/16/2024
I have received response from this company regarding my complaint and they keep giving me the same response stating that they see an account was created and to login to the account and follow the instructions on how to cancel the membership. I have responded back to them a number of times explaining that there is not any login credentials due to the fact that I was not able to create them in the first place therefore, I've never had access to the account to be able to cancel said membership. I don't know how many times I have to explain to them that I cannot access the account, or ask them for help with accessing the account. They haven't given me any kind of actual assistance with this matter. It's extremely frustrating to know I am being charged every month for something I have no access to! Below is the last correspondence I had with the company.
All You Can Books
From:*****************************
To:*************************
Tue, May 28 at 5:51 AM
******,
We received a request to reset your All You Can Books password. You may
now login by clicking on the link below or copy and paste entire link
into your browser, then change your password:
******************************************************************************...
This is a one-time login. It will expire after one day if not used.
Regards,
All You Can Books
Customer Support
www.AllYouCanBooks.com
Show original message
************************;
From:************************
To:All You Can Books
Tue, May 28 at 6:22 AM
I have gone to the link that you sent and there is no option to change my password or username. I'm going to ask for the final time that you PLEASE cancel the subscription for my account under the email ************************ I have sent all the information that I've been asked for, tried everything you keep telling me I have to do to either cancel my subscription or change my login and it all leads me to the same page that provides no way to do either. On your main page to start a subscription it clearly states that to cancel customers can call your customer service **** , yet there is no number provided or listed anywhere online at all for that matter. As I stated in a previous email, I have contacted the Better Business Bureau about this matter and will continue to work with them if you will not work with me to solve this matter and end my subscription asap and issue a refund.
Show original messageBusiness response
06/20/2024
Looks like ****** signed up on April 26 using misspelled email, ************************ which is why they did not get a confirmation email. That account has been closed. I see ****** signed up again on 5/27/2024 using email, ************************ This time ****** was able to download 8 books and foreign language courses and then canceled during the trial on 6/17/2024. This account is also now closed and customer has not been charged since they were still in their 30-day trial. Both accounts are now closed and there will be no further charges.Initial Complaint
05/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently noticed a $19.99 charge on my credit card for All You Can Books. I remember seeing it before, and assumed it was a book purchase. However, it has not recurred, even after having a past card closed because of fraud and a new card opened. I tried to contact them via email. One of the requirements for them to look at my account was the last four digits of my credit card, and the first six digits of the same card. This raised a huge red flag as well. I have no idea where they got both my old number, as well as the new number that had been changed because of fraud. I am positive that I have not purchased an audio book subscription ever, and certainly not since my number has been changed. VERY frustrated, but I think my bank will help me get my money back from multiple charges. I have to do some digging to see how much it actually is, and I am a little afraid to do that. I am sure they do it because $19.99 is a fairly simple charge and something that would not alert people who are regular readers and may order either books online or audio book subscriptions.Business response
05/24/2024
Customer originally signed up with email, ******************* Customer contacted us on May 18, 2024 at 1:07 pm from email, *********************** with no additional information so we were not able to locate the account. We asked for more information so we could locate the proper account. Customer then called us on May 21 at 10:32:34 AM cst and provided the proper information so we could locate the account and update her email to the gmail account per her request. Account was closed at that time and a cancellation email was sent.
******** signed up for her trial and checked the box confirming she agreed to the trial and the membership rules. All the membership information is on our home page and restated on the signup page. Customer's account is now closed so there will be no further charges. Customer can continue to use the unlimited service until the end of her prepaid period.
Initial Complaint
04/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up with this company for a free trial because ****** showed they had the book I was looking for. Once signed up, they did not have the book. I tried to cancel but I had a hard time finding the way to cancel it so I gave up. I forgot about the subscription and was charged for 3 months. I noticed the most current transaction through paypal on April 10. The transaction was April 8. Since it was only 2 days, after I cancelled the subscription through paypal, I asked the vendor to kindly give me a refund. I got an email stating that my subscription was cancelled successfully, they do not do refunds and as an offer to say thanks they would allow me access to the database until the next billing cycle.This is not an offer! Of course they should, I already paid for it. I stated this in my reply and again asked for a refund instead. I got the same email, so I believe they just aren't reading them.This began with ****** showing me they had my book, which is false advertising in my opinion. They make it difficult to cancel your subscription and then when you ask for a refund, you get told no refunds under any circumstance. The date was April 8, 2024 and the amount was *****. To be clear, I was not asking for the other months back, just the current one. In addition, I have NEVER downloaded any title in their library the entire 3 months. I feel like I got nothing for my money.Business response
04/29/2024
We show customer reset their password on 02/08/************* PM and was able to login at that time. Looks like customer canceled their account on 04/17/************* PM and received a cancellation email at that time. Customer did not contact customer service at anytime prior to that. Customer's account is now canceled as of 4/17/2024 and there will be no further charges. There are no refunds as explained in the Terms to which customer agreed to by checking the box stating they agreed to all Terms of Service when signing up for the trial.Initial Complaint
04/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My mother subscribed to this company in hopes of finding books for college courses. They dont have a phone number, and there doesnt seem to be a feature to unsubscribe on their website. Thus, she emailed them on January 8th to unsubscribe. She received no response. Today, April 7th, she was charged for their subscription.Business response
04/10/2024
Customer was emailed cancel instructions as a reply to the original email same day on 01/08/2024 09:53:34 AM. Customer did not cancel and looks like last logged in on 04/07/2024 10:02:14 AM cst. Customer's account is now canceled and we issued a courtesy refund.
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Customer Complaints Summary
83 total complaints in the last 3 years.
32 complaints closed in the last 12 months.