Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They offer positions through various companies you bid on the job and you're accepted you're supposed to be paid the following day. I worked for a company for 5 hours and was never paid. I have contacted them over and over and they say they cannot force the company to pay me
Business Response
Date: 12/05/2024
Hi,
Unfortunately, you did not properly check out of the business causing a delay in your payment. The agent told you that they are communicating with the business in order to verify the time that you left the Op. I apologize however hearing back from a business can take some time and the agent will follow back up with you when they receive a response. In the meantime, you can reach out for updates via **************************************************************.
Customer Answer
Date: 12/07/2024
This is in response to the 10 days I have to respond. I still have not received any pay or any notification from Veryable. This is bad business. I have every email that I have sent to them and every response they have sent back. These are an email form. How do I send you these emails?Initial Complaint
Date:09/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Vault account, but it was somehow closed. I worked two Ops and was told to apply for Vault although they have a new system and not using Vault anymore, but I had a account already. Now my Vault account is closed and can't accept any future jobs. I asked to resubmit my application or at least provide verification, this is unacceptableBusiness Response
Date: 09/12/2024
Hi,
We recently transitioned to a new banking partner however we are still using Vault! It looks like some additional verification is required from you in order to continue using the Veryable platform. Please reach out to ********************************* to ask any questions relating to your application and secure your payout!
Customer Answer
Date: 09/12/2024
I am rejecting this response because: I spoken with several agents and was told I can't work on the platform. I just want to work. I just need my vault account reinstated or can you please have my information transferred over to the new partners. It's not allowing me to apply for any account please see attachedBusiness Response
Date: 09/13/2024
Unfortunately, upon further evaluation, you submitted multiple applications and are unable to rejoin the platform. You will still receive your payout however you are unable to continue on Veryable. We apologize for any inconvenience this may cause.Customer Answer
Date: 09/14/2024
I have reviewed the business response and accept this resolution.Initial Complaint
Date:06/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Worked for pay on yesterday. Jumped up today claiming vault application was not recent. Went and did that and still no payment. Chat has been unresponsive. I signed up for to be paid the next day. If my app was old, it was old when I sent bids out why not have me do one then allow me to work. I would have never signed up had I know I was going to get screwed over.Business Response
Date: 06/24/2024
Hi ********,
It looks like this happened over the weekend and our agent is currently reaching out. Our hours are M-F 8:30 am - 5:00 pm CST so we were unable to get to your ticket immediately. Now that you have completed your new Vault application, your payment will process today, June 24th, by 2:00 pm CST. Thank you for your patience as we undergo this transition period with our new banking partner.
Customer Answer
Date: 06/24/2024
I am rejecting this response because: they waited until after I worked and it was almost pay time to tell me the needed a new vault application. I immediately did it and still have not gotten paid. I accepted the job because I needed money the very next day. You can't speak with anyone other than sending messages to a person. They're treating me as if I messed up. You do a vault application as a prerequisite when initially getting set up on the app. Why not have requested I redid the app prior to me working. You know your company is changing banks not me. So I accept a gig thinking everything is straight and now I'm stuck wit ni money but yet they got 7hrs of work out of me for nothingBusiness Response
Date: 06/24/2024
Unfortunately, your Vault application was processed yesterday after the payment job. When this happens, your pay is set to run in the next payment job which is today. You will be paid for the Op however it will be today.Customer Answer
Date: 06/24/2024
I am rejecting this response because: I have not been paid and will continue to reject their response until I get my money.i should have had it by now.Initial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company will suspend your account tell you its just going to be got a few days then suspend it indefinitely the ******* location will ignore you Ive talk to their manager nobody cares theyll hang up in your face and dont care that they misled youBusiness Response
Date: 03/06/2024
Hi,
I apologize that your account was suspended indefinitely. It appears the agent did communicate with you about your account and informed you of the suspension. Your account was suspended due to arriving at an Op without being accepted which violates our terms of service. If you have any additional questions or concerns, please contact us at ***********************************
Initial Complaint
Date:07/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed in and signed out . now I'm suspended without payment from the whole day I worked I have witnesses and all I even talked to the manager and it's been 3 days and nobody contacted me about payment.and they said not to contact themBusiness Response
Date: 07/10/2023
Hello ******!
We appreciate you bringing your concerns to us regarding your payment. After taking a look at the notes on your account and the communications between you and our Ops Coordinator (OC) in *******, it looks like you have already been paid for the Op on 6/24 through a makeup Op on 6/29. Originally you were disputed by the business because, as you mentioned to our OC, you signed out under the wrong name. Our OC then reached out to the business to let them know about the error and requested that you be paid for the time worked. Unfortunately, Veryable is only able to authorize payment once the business conducts and concludes their own investigation. This took 3 days to conclude, but your makeup Op was created on 6/28 and you received your payment on 6/29.
Business Response
Date: 07/10/2023
One screenshot is from our system showing that the makeup Op was created and paid out. The other screenshot is from our banking systems showing the funds being processed to the Operator on 6/29.Customer Answer
Date: 07/12/2023
I have reviewed the business response and accept this resolution. And I was wrongful termination the same day they approve my pay I am going to *** you simple.Initial Complaint
Date:05/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 10th, l attempted to purchase a phone through BOOST MOBILE AND THE TRANSACTION FAILED. I RESUBMITTED AND IT FAIL AGAIN.. I IMMEDIATELY NOTICE IT WAS A ADDRESS ISSUE. ON MAY THE 11TH THE TRANSACTION WAS SUCCESSFUL COMPLETED, BUT THE 2 BOOST MOBILE TOTALLING $104.70 REMAINS WITH VERYABLE REFUSING TO RELEASE THEM, DESPITE NOT BEING COMPLETED AND DESPITE THEM SHOWING A ERROR DURING THE INITIAL ATTEMPTED TRANSACTIONBusiness Response
Date: 05/25/2023
The Operator went to ************ to make a purchase and believed he was using the wrong ZIP code (using the delivery address ZIP instead of his billing address). In actuality, he tried his card three times for the same purchase and each attempt was captured by our banking partner meaning the third swipe resulted in a decline due to insufficient funds, not an address mismatch. This is because the first two attempts went through as pre-authorizations which held the funds (even if it was not captured on ************s side as claimed). This caused the third swipe to decline for insufficient funds. Once the charges settled, only the one charge for $52.35 from ************ was processed on 5/13, but the two other holds on their account remained from ************. The Operator was upset because he wanted us to remove these merchant-placed holds, which we are unable to do so without written consent from the merchant. After 30 days, the holds will automatically fall off if not removed by the merchant. The Operator stated that he reached out to ************ on 5/19 and they were unwilling to provide him with this evidence. Because the merchant has pre-authorizations for these funds, ************ is able to collect the money up to 30 days after the holds are placed which requires Veryable to leave the holds in place. They claimed on 5/19 @ 11:15 AM CST that ************ was not holding any funds, and when the agent responded to the inquiry on 5/19 @ 1:19 pm CST the holds were gone from his account. These funds were then released back to the Operator's available balance, so there are no settled transactions from ************ other than the one for $52.35 that went through on 5/13 for the phone purchase.Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a fraud charge on my card. I opened my case on the 11th of October. I was told I could not get a temporary credit on my account and to give the business 10 business days to respond before I could get any type of money back. I have called they Veryable bank many many times for updates. Everytime I called they informed me that they could not update me on anything as they are still waiting on there department to review this problem. Of course no updates were made to me but on the day before this establishment was supposed to give me my money back they then said finally there is a update and have now pushed my due date to get my money back to 45 days. There is none on to contact because they don't have a number.Business Response
Date: 02/23/2023
Business Response /* (1000, 10, 2022/11/30) */ Hello ******, After reviewing your case with our banking partner, the dispute you submitted was a non-fraud dispute with Visa therefore no provisional credit is given prior to the completion of the investigation. You knowingly allowed a third party to use your card. Veryable does not investigate fraud claims on your behalf; Visa processes this investigation, which is why you had to submit your case directly to them. Visa has 45 days to complete their investigation before a final decision is made and all communication regarding your case will come from Visa. If you have any questions regarding this, please reach out to [email protected]. If you have specific questions about your case, please reach out to Visa.Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Veryable is a company that company list jobs and you make your own hours I worked sept 5 2022 from 9-5:30 and was supposed to be paid the next day and there is no way to get in touch with customer support about this issue so they got 8 hours of free labor from meBusiness Response
Date: 10/28/2022
Business Response /* (1000, 5, 2022/09/06) */ Hello *****! It appears that prior to completing this last Op on Sept 5th, you have not worked through the platform since 2020. Before you were even able to bid on this latest Op, you had to fill out the application for a Vault account, but you completed this step in February 2020, so it is possible that you forgot about this new payment method. Vault is Veryable's new and improved method of payment that allows our Operators to receive next-day pay even on weekends and holidays. Your payment processed on 9/6/22 at 11:08 AM CST. To access your Vault account, log into the app, select the main menu, and click the orange Vault button at the bottom! From this section of the app, you can utilize your funds through a virtual card, transfer your funds to an external account, access your new account and routing numbers, and so much more! Any questions? Email us at [email protected].Initial Complaint
Date:06/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my veryable vault card on June 3. I'm suppose to receive it within 7 to 10 business days. It's been 12. Over half the month is over. I have not received any txt or phone calls back. I have to reply, no longer can get in the app. I can't bid, no longer can I see my money, I can't put gas in my car to go to work and phone bill due tomorrow. All I want is my money, $450.Business Response
Date: 08/04/2022
Business Response /* (1000, 5, 2022/06/23) */ Hello ********! I can see that you reached out after hours on Tuesday and received a response the very next day. After reviewing your support ticket history, it looks like the agent explained that the card was shipped out on 6/7/22 and the issue could have been with the address you provided. He offered to close the card so that you could reorder one, and you requested he wait until the mail came for that day. It looks like he also explained how you could use your Vault account to pay these bills if you needed instant access to your funds. If you have more questions about how this process works, please reach out to us at [email protected].Initial Complaint
Date:06/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Veryable is the app where you pick your jobs and hours. I have been working for about 2 months . I have to constantly chase for my pay and veryable never answer your inquiries on problems so I'm screwed with a suspended app and missing 2 days pay . Trust me people temp service better and a personnel contactBusiness Response
Date: 08/08/2022
Business Response /* (1000, 7, 2022/07/07) */ Hello *****! It looks like our Georgia team is working on this issue for you. I know that there were some instances where you had not entered into the contract prior to showing up to the Op, but there were others where the business disputed you in error. I know some of these have been taken care of and we are working on the final payout with the business. If you have any questions or need help with anything further, please reach out to us at ***********************. Consumer Response /* (2000, 9, 2022/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Rachel from the Georgia team explained everything to me to protect myself in the future . I am satisfied with the results
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