Complaints

This profile includes complaints for Clearview Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clearview Energy

  901 Main St Ste 4700 Dallas, TX 75202-3733

  
• 

  Clearview Energy

  PO Box 130659 Dallas, TX 75313-0659

  
• 

  Clearview Energy

  1201 Elm St Dallas, TX 75270-2102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020, Clear View Energy signed my household to a contract WITHOUT permission! They signed my family to a third-party contract, powered by COM ** *********************** I've attached the recording of the person they signed the contract with, which states a number and name NOT associated with my account or household. I've also attached the billing from COM ** that lists the amount Clear View was paid from the start of the contract to the time I learned of this contract and canceled it last month.

  Business Response

  Date: 11/10/2023

  After confirming that the account holder did not authorize the February 19, 2020 enrollment, Clearview calculated the difference between the billed pricing and ComEds rate for the duration of service. This refund has been made payable to the account holder on the ComEd bill. As of the writing of this response, the check has not been issued by the Accounting department.

  Clearview has also placed the account holders information on the Do Not Contact list to prevent future enrolments.

  Customer Answer

  Date: 11/17/2023

  I have reviewed the business response and accept this resolution for $3,000.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearview Energy slammed our Com** acct and I cannot seem to get them removed.Direct Energy was our Supplier and we were happy with them.I was contacted on July 28 by *********************, claiming to be from Direct Energy with new low rates if I renewed early. I told him that I would look into it and get back to him. In the meantime, I called Direct Energy and forwarded the emails from *********************. Direct Energy called the guy Direct and aked what Brokerage he was with. He would not answer. At this point, Direct Energy confirmed this was not there employee and that it was a scam. ********************* called me back and wanted to know why I contacted Direct Energy. He became beligerant and demanding that I switch services, to which I declined. I told him to stop calling and emailing me and he said only the owner could do that. She does not regularly come into the office so the other owner, got on the phone and told him that he was going to file harrassment charges if he didnt stop. On 8/3 I received a letter from Com ** stating our supplier had changed. I called Com ** to try and rectify the problem but they said there was nothing they could do. How is that possible if we did not give permission or sign any contracts for anything to be changed? I called Clearview Electric immediately and spoke to **. I asked him to cancel our acct. He said he couldnt without talking to the owner. We got her on a 3 way call to which she confirmed she wanted to cancel. We were given a "drop request number" and told it was cancelled. According to Clearview Energy energy paperwork I received after the fact, they werent even supposed to start on our acct until Sept 11 so it shouldve been cancelled before even starting. Here we are on Oct. 3 and they are still listed on the acct. Again, Com ** states there is nothing they can do. This is predatory slamming at its best.

  Business Response

  Date: 10/11/2023

  Clearviews records show that this account was enrolled through the Choose Energy website. Choose Energy stated that they have no involvement with ********************* and we do not reach out to customers via email for account set ups.

  Also, in reviewing the BBB details, the account became active because the *** did not choose the Rescind enrollment option. To correct this, this *** has received re-training on this process, and Clearview will issue the difference between the billed pricing and ComEds rate for the duration of service. 

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged 4x the market rate for my electric supply!! My electric bill is over $1000/month. I have a husband on ************** have applied for a second job!! This is outrageous & should be against the law!! This needs to be regulated!! Improved education to consumers!!

  Business Response

  Date: 09/27/2023

  This account was originally on a fixed rate of $0.0699/kWh for twelve months that started on November 11, 2019. Before this plan expired, a renewal letter was sent to the address, the same one provided to the BBB, informing the customer of the contract expiration date (the accounts November 2020 meter read), and to explain that service would bill under Clearviews month-to-month variable rate.In the renewal letter, it specifies that the variable rate is subject to change and may be higher than the Standard Offer in any given month. Since written notice was provided to the customer, as required, ********************** does not find that this account is due a refund.

  Customer Answer

  Date: 09/27/2023

  I am rejecting this response because:   This is not a fair market price that I was being charged. Can any energy supplier charge whatever they feel appropriate?? Isnt this regulated?  This company robbed me!  This is a criminal act!!

  Business Response

  Date: 10/04/2023

  Clearview thanks the customer for their feedback.

  
  As written notice was provided, Clearview still stands by its statement that a refund is not due.

  Customer Answer

  Date: 10/07/2023

  I am rejecting this response because:   I should have received a written notice every time my rate was increased. This was not reported to me. All other utilities kindly send a notice. I am on a budget billing plan with paperless statements. This resulted in a delay in me knowing that my rates increased. Your company needs to do better. 

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't think I should have to pay $150 to switch suppliers

  Business Response

  Date: 09/13/2023

  The account in question has been on Clearviews month-to-month variable plan since their June 2020 meter read and does not include an early termination charge.

  The customers drop request was issued September 12, 2023,and as determined by CMP, October 3, 2023 has been set as the Disconnect Date. The only charges the customer will have to pay are the supply charges billed through the Disconnect Date.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2021 without our knowledge or consent Clearview Electric took over the ******* Services" portion of our electrical bill through ************ Energy. We have asked Clearview for copies of any signed contract or proof that we agreed to this, even information on when and where it was agreed to, and all they can provide is a copy of a welcome letter and one rate change letter that we have never received. They don't even have my personal information ie email address, telephone number nor billing information. We only discovered all of the above in January of 2023 when we had massive electrical bills and looked into what was going on. From July 2021 to August 2022 Clearview charged ****** kWh higher than the original ************ Energy rate (****** compared to ******* kWh), nearly double! After using 8,719kWh over that time frame it accumulated to an increased charge to us and of $476.06. Why would we ever agree to that?Then in September 2022 they more than doubled their own rate to ******, then jumped it up again in October to ******, and yet again to ****** in November through February 2023, with no notice. Due to these increases (compared to RIE's rate of ***** in February 2023) we were charged an additional $579.96 from Clearview. This totals $1056.02, as detailed in the attached document.When we discovered this information in January 2023, we ask Clearview to supply industry standard rates, refund the requested overcharge and then eventually stop being our supplier but they did not honor any of these requests, only stating they will look into it and then didn't get back to us. Finally we had to block any external suppliers with ************ Energy. We had no choice but to pay these charges billed through RIE, otherwise our electricity would have been cut off. We have tried reaching out to industry regulators and the office of the ** but none have been able to help. We are asking BBB to help us claim the $1056.02 that Clearview have overcharged us.

  Business Response

  Date: 09/15/2023

  The following information was provided in January 2023 to the ** Public Utility Commission:

  On June 19, 2021, the customer enrolled with a representative posted at BJs *************** She was sent the application via a text message link and then agreed to the offered promotional variable rate plan.  The promotional variable rate was $0.1309/kWh for twelve months - the account received this rate from July 9,2021, to July 7, 2022.
  

  After that, as marked in the agreement, since another plan was not elected before the promotional period ended, the service automatically continued on a month-to-month variable rate. The Terms of Service explained that the month-to-month variable rate was subject to change without notice. Additionally,as required in **, before there was a 25% (or more) rate increase on the account, ********************** mailed her a notice. The Terms of Service and the rate change notice were mailed to the address provided in the BBB details.
  

  Before the account became active, Clearview also contacted the customer through *********************** Welcome Calls team; she was informed that it was a twelve-month contract and that she could contact the *************************** if she ever had questions.
  

  For informational purposes, the service dropped February 8,2023, which was set by ************ Energy.
  

  Clearview does not find that this account is due for a refund as she was provided with written consent of the service terms and the required rate increase notice.

  Business Response

  Date: 09/19/2023

  The following information was provided in January 2023 to the ** Public Utility Commission:

  On June 19, 2021, the customer enrolled with a representative posted at BJs *************** She was sent the application via a text message link and then agreed to the offered promotional variable rate plan.  The promotional variable rate was $0.1309/kWh for twelve months - the account received this rate from July 9, 2021, to July 7, 2022.
  

  After that, as marked in the agreement, since another plan was not elected before the promotional period ended, the service automatically continued on a month-to-month variable rate. The Terms of Service explained that the month-to-month variable rate was subject to change without notice. Additionally, as required in **, before there was a 25% (or more) rate increase on the account, ********************** mailed her a notice. The Terms of Service and the rate change notice were mailed to the address provided in the BBB details.
  

  Before the account became active, Clearview also contacted the customer through *********************** Welcome Calls team; she was informed that it was a twelve-month contract and that she could contact the *************************** if she ever had questions.
  

  For informational purposes, the service dropped February 8, 2023, which was set by ************ Energy.
  

  Clearview does not find that this account is due for a refund as she was provided with written consent of the service terms and the required rate increase notice.

   

  Attachments:

  Electronic service agreement *********** **********************pdf Contract *********** 6 9 2021 **********************pdf 0172957005 Terms of Service mailed 6 22 2021.pdf 0172957005 rate increase letter mailed 7 26 2022.pdf

  
  

  Customer Answer

  Date: 09/23/2023

  I am rejecting this response because they can say they mailed these contractual and informational letters but that is no proof that they did. Also they increased their rates several times, but by they own claim they only sent one letter informing us of a rate increase. 

  I do remember talking to some kind of representative at BJ's and signing over to a refundable energy supply, but I also remember them promising that there would be absolutely no price difference, otherwise WHY would I do that???. So if this was in fact Clearview, they totally misrepresented the information that was provided

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Clearview Energy starting in October of 2021 because there rate was cheaper than Com ** **** cents per kilowatt Clearview was0.06. The third month they started increasing the rate. January of 2022 the rate was **** cents per kw. March rate ***** cents per kw and Com ** )****. April rate*****. June rate *****. July *****. September ***** and Com ** ****. December ***** and Com ** *****. January rate ***** and Com ** *****. July was last month rate was *****. This was A 300% increase from the starting rate. I used ****** kilowatts during this time period at A cost of $2,888.45 minus there monthly fee $190 = $2,698 dollars. Alowing them a rate of **** cents per kw which is higher than Com ** ever got in the same time period would be $1,642.60. That comes to A difference of $1,055.85. This is what I would like to be refunded. I am interested in clean energy but being retired and on a fixed income can not afford to gouged with utility cost like this Going green does"t mean lining somebody wallet with money.

  Business Response

  Date: 09/08/2023

  Records do not show that this customer accepted a plan in October 2021. On November 22, 2020, the customer completed an online application for a promotional variable rate guaranteed not to exceed $0.0609/kWh, plus a $9.99 monthly base fee, for six cycles (from December 22,2020 to June 21, 2021). For the bills processed after the promotional period, the account billed at *********************** month-to-month variable rate (as stated in the Terms of Service) since another plan was not chosen.

  Clearview found that one of the required 20% (or more) rate change notices [for ** customers] did not generate for this account. Therefore,they will receive a refund of the difference between the previous rate billed immediately before August 26, 2022 to October 26, 2022 periods and the rate billed during these dates. Also, for ** customers, the "upcoming rate" is listed on their monthly invoices for informational purposes.

  Customer Answer

  Date: 09/13/2023

  I am rejecting this response because:   I did not receive any rate change notifications from Clearview. If had I would have changed back to ComEd. I do not know what their offer is for the refund. the rate increases where outrages to say. ComEd rates never reached 12 cents over that period. I would accept at that number or even **** cents. not trying to  draw blood just want a fair refund.

   

  Business Response

  Date: 09/20/2023

  The refund is $87.39 (the difference between the previous rate prior to August 26, 2022 to October 26, 2022). Clearview stands by its previous response that this is the only refund the customer is *********** as neither the Terms of Service, which states the variable rate *** go up or down and the rate *** be higher or lower than the electric utilitys rate during any given period, nor were the rate change notices returned as undeliverable. 

  Customer Answer

  Date: 09/24/2023

  I am rejecting this response because:   Is this a joke? The dates of rate increases I got off old bills. Funny how the company increased rates in low usage periods. I have written letters to the governor, my senator and ******** attorney general. If you feel  that the over **** rate increase is justified I will persist this issue. to do this to people is wrong and I will make sure everyone is aware of the company policy and not use your services. When I called to cancel service the customer rep offered me alot more than that. You can keep your $87 if it makes your company numbers look better for investors.

   

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electricity provider is and always has been ************* Electric Co. Somehow without any authorization whatsoever from myself or my wife, the carrier was switched to Clearview electric which eventually ended up charging my account 4 TIMES the going rate. This is downright stealing as I made most of those payments in full. Not only do I demand a refund, I want an apology from an employee at Clearview electric. I'm absolutely livid regarding this and I'm getting aggravated as I'm currently writing this now!!!!

  Business Response

  Date: 09/08/2023

  Records show that the account holder, on February 10, 2016,completed an application for service through ClearviewEnergy.com. She selected a fixed rate of $0.0889/kWh, plus a $9.99 monthly base fee for twelve months.The account received these charges from their March 2016 meter read through their March 2017 meter read. With this plan, in **, two renewal notices are required to be mailed before the contract expired; both shown to have been mailed to the address provided in the BBB details. As there is no record of the service being renewed, as detailed in the Terms of Service, the account received *********************** month-to-month variable rate that *** change from one billing cycle to the next. The notices also advised the supply rate *** not always provide savings.

  
  For informational purposes, this account has been dropped since May 5, 2023.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is there _any_ way for ClearView to stop sending me messages and stop calling me? I am literally bombarded by unwanted outreach from this company. Please, please, please, stop doing so. I will _never_ become a customer, it is useless, expensive, and annoying to keep contacting me.

  Business Response

  Date: 08/23/2023

  As requested, Clearview has added this customer's information to the Do Not Contact list, and has directly contacted its vendors to add their contact information to their individual Do Not Contact list.

  Customer Answer

  Date: 08/23/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a business operating under fraudulent promises.

  Business Response

  Date: 08/20/2023

  Clearview did not find the customer was promised anything on the December 8, 2015 enrollment.

  
  However, Clearview found that the most recent rate change letter (mailed October 4, 2022) for this account was not mailed in a timely manner. Therefore, Clearview will mail the customer an $82.72 refund (the difference between the billed variable rate and the previous variable rate for service from October 4, 2022 to November 1, 2022). This is the only warranted refund. 

  Customer Answer

  Date: 08/29/2023

  I am rejecting this response because:   Clearview ENERGY has clearly admitted fault. They had the wrong home address and the wrong email.  One month  refund is not sufficient. Please adjust the and the billing for 12 months. Thank you

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after a promotional rate was up, I was automatically switched to a variable rate of 4x my promotional rate. I have been on the phone with the organization 3 times for hours to resolve and there is no interest on their end to resolve issue. I've agreed to pay a rate moving forward that is still 30% higher than the market rate in order to receive a refund. I'm disgusted that our lawmakers allow for this gouging to continue for a utility as important as electricity in the summer months. I have elderly family members I care for, and this may cause one of those family members to suffer in the summer months.

  Business Response

  Date: 07/24/2023

  The accounts original plan was a promotional variable rate guaranteed not to exceed $0.0579/kWh, plus a $9.99 monthly base fee, through the December 2020 meter read. After this, as explained in the Terms of Service, the account has billed at *********************** month-to-month variable rate because the service was not renewed.

  
  The customer began contacting **********************, to request a refund, after the invoice generated for the May 2023 to June 2023 meter read.This period billed at the month-to-month variable rate of $0.2859/kWh. In September 2022, as required in IL for 20% (or more) increases, Clearview mailed the customer a rate change notice, to advise that the account will begin to bill at $0.2859 (this is the same rate the account billed at from May 2023 to June 2023).As written notice was provided, Clearview does not find that the account is entitled to receive a refund for any period billed at $0.2859.
  

  However, Clearview will mail the customer a $182.70 refund as notices were not generated before the account received a rate of $0.0929 (effective Feb 25, 2022) or before the account received a rate of $0.1999 (effective August 28, 2022).

  Customer Answer

  Date: 07/25/2023

  I am rejecting this response because: I never received any notice of a price increase at any time and dont recall any communication from the vendor to ensure I received a notice. Unfortunately our service by the **** is mediocre at best. If they can show proof of the delivery of any notice in writing, I will accept their response and credit. I have noticed several customers with a similar experience. My intuition is that this deception is standard practice for Clearview Energy and should not be acceptable in our state.