Complaints

This profile includes complaints for Clearview Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clearview Energy

  901 Main St Ste 4700 Dallas, TX 75202-3733

  
• 

  Clearview Energy

  PO Box 130659 Dallas, TX 75313-0659

  
• 

  Clearview Energy

  1201 Elm St Dallas, TX 75270-2102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Clearview Energy as our Electric Supplier for over a year. Over the past two months, they have increased our rate astronomically. For the billing period 7/6/22-08/04/22 their charge went up to ****** from ******. When I received the bill for that time period, I called the company to see why the rate went up so much. I was told that I was on a variable rate plan and that they had the ability to change the rate monthly. I asked why I was not notified of this change to a variable rate plan from the plan I had signed up for, they acknowledged that they did not notify us of the change in the billing plan and stated that they were not obligated to do so. I was quoted a new rate plan, which was too high and so I told them I would need to find a lower rate that I could afford. I did find a new company, who quoted ***** and I signed up with them and I thought it was going to go into effect immediately. However, now I have been told that Eversource did not approve the change of supplier until 9/6/2022. For the billing period 8/4-9/6/22, Clearview Energy increased the rate even more to ******. I cannot afford these bills which now with the charges from Eversource equal $2,743.75 for 2 months of electricity. I have called Clearview Energy now 5 times to attempt to have someone decrease the amount of the bills to something that I can afford, so that our electricity does not get shut off. A representative of Clearview Energy has filed a complaint within the company but apparently it may take 3-4 weeks to get a response and the representative stated that there is no guarantee that the bill will be lowered. I have called Eversource twice and the representative stated that until we receive a shut off notice there is nothing they can do to assist us. It appears to me that Clearview Energy is taking advantage of customers such as ourselves and is charging rates that are excessive with no notification.

  Business Response

  Date: 09/27/2022

  The customer's initial contract was a promotional variable rate product not applicable to renewal notices. The customer did not choose another plan once the promotional ended, therefore, the account continued on a month-to-month variable rate.
  
  Regarding the current rates, as a matter of practice Clearview delivers pricing to customers that is fair, just, and reasonable to the consumer and to Clearview. This account received several months of lower than market pricing and only recently did we have to move our pricing to account for cost and market increases. Clearview does not find that this account is due a refund.

  Customer Answer

  Date: 10/01/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from Clearview energy does not address the improper policy of theirs of not notifying customers when the program that is signed up for expires as well as charging their customers rates that far exceed what is reasonable. It is not a customer friendly policy and puts customers at risk of getting an electric bill that is so high that there is no possible way to pay it and therefore will lose their electricity due to non-payment.
  In order for us to keep our electricity on, we need to have a reduction in our bill.

  Business Response

  Date: 10/13/2022

  Clearview will contact the customer after the second review of this matter. The customer's patience is appreciated.

  Customer Answer

  Date: 11/01/2022

  Clearview energy has not contacted me to resolve this issue

  Business Response

  Date: 11/03/2022

  Clearview thanks the customer for their patience.
  
  On 10/13/22, a refund calculation for the July 2022 to the September 2022 bill periods was submitted to Accounting. This past Mon. 10/31/22, Accounting advised that the check would be mailed this week to the address provided in the BBB details.
  
  A copy of the calculation was also emailed before submission of this response.

  Customer Answer

  Date: 12/17/2022

  On November 3, 2022 I received a phone call and email from ********************************* Customer Relations Specialist with ********************** stating that a small percentage of the bill was to be refunded via a check. We have been waiting for this check ever since. We have communicated with ****************** frequently over the past month and a half and double checked that the check was sent to the correct mailing address. However, a check has not been received. It is our hope that by communicating again with the Better Business Bureau that some action on this matter will be taken. This is the contact information that we have for ******************.
  Sr. Customer Relations Specialist
  *****************************
  **************
  ***********************************
  Thank you for your assistance,
  
  *********************************
  
  
  
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearview electric company address 600 n pearl street,suite s104 Dallas tx 75201. They added them self as an electric supplier on my account without my authorization or consent. And i am seeking a refund on the money they are asking me to pay witch I did not authorize at the first place. I really appreciate all your help

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/27) */ After the account drops, Clearview will process, then mail, a refund check that consists of the difference between the billed pricing and the distribution utility's rate for the duration of service. The check will be mailed to the address listed on the copy of the bill that the customer provided to the Regulatory Department. Clearview has also added this account to the Do Not Enroll list to prevent future enrollments. Consumer Response /* (2000, 7, 2022/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As others were saying, we never received notice of any price increases by mail or email. The only mail we received just basically said, "thanks for using clean energy." Over the course of the last year, the prices went from $0.0889 in August 2021, which was comparable to the local energy company, to now $0.2219. The 250% price increase reflects scam behavior, especially with myself being on budget billing to receive a bill of the same amount every month that updates a few times a year to reflect any deferred billings. It was difficult to notice changes to the prices until it was too late because we received no notice from Clearview. Our most recent budget bill just changed from $396 to $671.

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/09/23) */ The account's price increased because the account was not renewed once the promotional variable rate plan ended, at the January 2021 meter read. The Terms of Service indicated that any bill processed after the promo period, would receive Clearview's variable rate that might fluctuate. This account shows that rate increase notices were mailed. Both documents were mailed to the address provided in the complaint. Consumer Response /* (3000, 7, 2022/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I mentioned originally, they can say they have sent all of the rate changes by mail, (and during this complaint they sent the rate change pdfs by email), but not once have I received a rate change from Clearview prior to cancelling. The only mail I had received from them was promotional mail thanking us for using clean energy. I have already switched providers. It's unfair as a business to have customers who are on automatic payments and budget billing to have the variable rates change to 3x the local company's rates. Business Response /* (4000, 9, 2022/10/13) */ Clearview followed Pennsylvania's requirements regarding advising the customer of rate increases. All mailings for this account were sent to the same address the customer provided to the BBB; the customer's account does not show that the mailings were returned as undeliverable, therefore, Clearview believes that they were delivered without issue. A customer being on automatic payment and/or budget billing, which are a consumer's choice, it is the customer's responsibility to review items listed on ones bills. Clearview does not find that a refund is due.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a FRAUD and is taking advantage of innocent customers who think they're doing something better for the planet. I don't even recall signing up for Clearview Energy as my electric supplier at my current residence let alone renewing their services (it's possible I used them at an old apartment after getting solicited to use their services). I never once received a renewal letter or email so I had no idea they continued to be my supplier. My bills were set to paperless billing and are on auto-pay as I don't like to miss payments. Well recently, I noticed my electric bill had increased ASTRONOMICALLY!!! My electric use is pretty stable so this prompted me to log into my PECO account only to learn Clearview energy is my supplier and they are charging me more than DOUBLE what my local electric company charges. In reviewing past bills, I have paid at least $1-2k extra for electricity in just the past 2 years at this residence. On top of that, in researching this company, I found out they don't even commit to solely using renewable energy yet they are charging more than double the rate as my local electric supplier with no guarantee of clean energy. How is this acceptable?! Additionally, when you try to set up an account on ClearViewEnergy.com it asks for a PIN that I never received. So I can't even see what my account terms are with the company. BBB, please help!! My PECO account number is XXXXX-XXXXX

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/09/08) */ On September 20, 2020, Clearview received an online application from Powersetter.com, for this account. The plan selected was a promotional variable rate plan, a rate guaranteed not to exceed $0.0509/kWh plus a $9.99 monthly base charge through the December 2020 billing period. On September 29, 2020, the service started. The account history shows that the service has only ever been at the address that the customer listed in the complaint. The plan the customer accepted was not applicable to renewal letters, however, there is notice in the Terms of Service that explains that any period outside of the promo period would receive Clearview's month-to-month variable rate that may fluctuate. The Terms also explained that the service would remain in effect until the customer notified Clearview of their interest in choosing another plan or another electric supplier. For informational purposes, the Web team had not mentioned that there were customers having issues accessing the Customer Portal, and Clearview regrets to hear that the customer was unable to successfully access it. However, with the account being dropped as of August 26, 2022, this access would no longer be available.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearview Energy without warning increased rates, and upon calling, I was told by a representative that they will no longer be serving Texans, cancelled my contract, and increased my rate by over double.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/09) */ The last time that the account was under a Fixed plan was from November 18, 2020, to November 18, 2021. Every monthly invoice printed after November 20, 2020, specifically stated "you have a contract from 11/18/2020 to 11/18/2021." Records also show that renewal letters were mailed October 21, 2021, October 28, 2021, and November 17, 2021, to notify the customer that their plan was expiring, and, if interested, that he could contact Clearview to review other plan options. Later, on June 30, 2022, Clearview mailed TX customers, including this gentleman, that their rate was changing with the statement "we understand this is a significant increase and we strongly encourage you to explore alternative fixed rate offers." The notice provided a couple of online sources - www.PowerToChoose.org and www.ElectricityRates.com - to possibly help him find another electric provider. As of submission of this response, Clearview has not received a cancellation request from the customer, therefore, he will continue to receive a month-to-month variable rate

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric rate jumped from .16 to .28 for the month of August. I called Clearview and they told me my plan expired and I said that I never received notice. The representative was kind of nasty and insisted that they notified me and there is nothing else they can do. I don't understand how it's legal to raise the rate that much because they know people are using air conditioning. Nothing but a big scam

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/09/01) */ On December 4, 2020, the account in question was enrolled via Clearview's website. The online application was for a promotional variable rate plan, a rate guaranteed not to exceed $0.0729 plus a $9.99 monthly base charge for the first 6 billing periods. This plan started January 21, 2021 and ran through July 22, 2021. The account does not show that the customer contacted Clearview to discuss other plan options while the account has been active. Renewal notices were not applicable to the customer's initial promotional variable rate plan. However, in the Terms of Service, which were downloadable at the time of enrollment and mailed after the Effective Date was received, stated that any bill processed outside of the promotional period would receive Clearview's month-to-month variable rate. It also indicated that there is no limit on price variability and how much t0he price may change from one billing cycle to the next. Clearview did confirm that when he spoke to the Customer Service Rep, on August 26, 2022, she erroneously told him that he was sent notification before the initial plan expired but did not find her to be "nasty" during this interaction. Consumer Response /* (3000, 7, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't believe that they can change your rate that much. It sure seems like fraud to me. I don't remember ever being told that they could charge whatever they want or I would have changed service they said that I was not notified in there response Business Response /* (4000, 9, 2022/09/14) */ Clearview delivers pricing to customers that is fair, just, and reasonable to the consumer and to Clearview. This account enjoyed several months of lower than market pricing and only recently did we have to move our pricing to account for cost and market increases. Consumer Response /* (4200, 11, 2022/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never contacted them before because the rate was fair and competitive but a jump in August to .28 is ludicrous because they know people are using air conditioners. .20 would have been competitive but.28 is ridiculous

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially had a contract with this company to supply electricity at a rate of 0.0729/kWH. When the contract expired, the rate went up to 0.12 -0.13/kWH. Initially, I didn't mind but when it went up to 0.1679/kWH I decided to find a new electricity provider. When I found one, JCP&L informed me that I would have 1 more month from Clearview Energy before the new company comes into play. That was OK with me until I got a bill of $1,161.13. On further inspection, I realized that Clearview Energy charged me 0.2399/kWH for that month. Unfortunately, it coincided with the peak of summer so were using our AC more often. Our usual electric bill for the summer would be around $300 -$450, so this was way off our budget. I tried calling them for clarification and all they could say was that since I was out of contract, that I have to accept whatever rate they gave. I asked them what their rate was at that particular time and they said that it was 0.1699/kWH. This is still lower than the rate that appeared on my electric bill but they could not explain why this happened or at the very least to remedy the situation. I hope you can help me.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/01) */ On December 27, 2020, this customer signed up for a promotional variable rate plan, a rate guaranteed not to exceed $0.0729 plus a $9.99 monthly base charge for 6 billing cycles, and it was not applicable to renewal notices. The plan received this pricing from February 4, 2021, to August 4, 2021. Although, the Terms of Service did not specify that the contract would be active until August 4, 2021, rather it stated the "..six billing cycles..", it did advise that any bill processed after the promotional period would receive Clearview's month-to-month variable rate that may fluctuate. It also stated that there would be no limit on price variability and how much the price may change from one billing cycle to the next. On January 8, 2021, before the service started, the customer called the Customer Service Department to discuss the Terms of Service that she received. During this interaction, the Customer Service Rep told the customer that the plan was good until August 4, 2021, and that she should call in July 2021 to renew. They also discussed that the plan did not include an early termination fee should she be interested in cancelling early. Consumer Response /* (3000, 7, 2022/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) What you mentioned is basically the same as what I said. I knew that I was on a variable rate after my contract expired, which I initially didn't mind (since the rate was 0.12-0.13/kWH) but when I got charge 0.1679/kw, I decided to change company. Since it would take 1 billing cycle before the new company plan takes place I was willing to comply with that but your latest charge was 0.2399/kwh - twice the amount from the rate your company charged for that time period of 0.16/kwh (I confirmed this with your customer representative). What I would appreciated is to give me the rate of 0.16/kwh for that month

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, Clearview energy had representatives walking around asking people to change their energy supplier. They called my attention to how energy prices were going up and projected to continue doing so. They said while my electric was currently .087/kwh the projections had no max to them. They informed me Clearview was bringing on new customers at a slightly higher, but locked rate. A rate of between .10/kwh and .12/kwh. I was also told it was only a 3 month deal. I received my first bill with them as supply and they had charged me DOUBLE what the reps had told me I was signing onto, .1989/kwh. When I called and reported it, I was told I would hear back in few days. That I had signed for .19 for 1 year. However even after contacting them again they ghosted me. They did let me cancel the contract however if I receive a cancelation fee, I was not informed of it, and regardless that's going to mean another month of them charging more than double what I was getting charged. I understand that I may have signed at the rate of .19. However it was without my knowledge at the time. Had I been aware that my electricity bill would skyrocket to over $450 for my 2bd apartment, they would have been laughed off the property. I'm not going to get extorted for 2x what my electric could be because some unprofessional representatives lied. I would like to be refunded as if I were billed for the .10xx I was told to expect from the representatives.

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/09/08) */ Clearview appreciates the customer's patience as customer concerns are being reviewed. Their details were also shared with the vendor, and the sales rep, associated with the enrollment, and they had this to say: "I spoke with the agent regarding this matter he assured me that he explained the program properly to the customer. This agent has successfully enrolled over 500 customers, and this is his 1st complaint." They also wanted to remind the customer that the digital verification that the customer completed, received via text message, shows the pricing that they are accepting. The vendor advised that they went ahead and reviewed with the agent the "proper selling method." After enrollment, and receiving the Effective Date established by the utility, Clearview also mailed the customer their Terms of Service. Within this packet, it indicated the pricing the customer accepted. Lastly, the plan the customer accepted did not have a cancellation fee associated with it. Consumer Response /* (3000, 7, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response completely neglected the fact that I was promised 10-12 cents/kwh. I would swear in court of law on the fact that had I been informed our prices were doubling I would not have signed the contract. I was never shown 19c I was never informed it would be more than a to quote the rep "a few more cents" or "just a small increase compared to what you are paying". Either Clearview can see this logic or they or their reps are willfully hiding information from new and potential customers. I am a disabled vet living off of disability. I DO NOT have the extra funds to pay for a scam like this. Business Response /* (4000, 10, 2022/09/19) */ In addition to being mailed the Terms of Service by mail, when the enrollment was completed, the customer was sent the contract details to the same phone number provided in the BBB details. The operating system that stores the contract shows that the Contract Landing Page was accessed the day the representative was present - meaning the customer viewed the agreement details. Additionally, when the customer requested to cancel the service, on August 24, 2022, the account was in the middle of the billing period. Ameren is responsible for setting the Disconnect Date, which they set as September 16, 2022. The charges for the 8/15/22 through 9/15/22 are the final supply charges for Clearview. Clearview stands that a rerate is not due. Consumer Response /* (4200, 12, 2022/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received the TOS in the mail, and the Landing Page was accessed by the representative. Who told me "You don't need to read it, it just says everything we've discussed." I then signed at left. Out of the contact I had with Clearview. The first time I ever saw the rate of 19c/kwh was on the electric bill. The fact that Clearview would rather insinuate I am lying than quietly fix this predatory issue is disgusting. I will once again state I HAVE NO ISSUES PAYING FOR THE SERVICE I WAS TOLD I WAS RECIEVING. We had discussed, The fact that the cost of energy was going up. Clearview has a promotion to lock in pricing at a SLIGHTLY increased rate. A slight increase, putting my cost per kilowatt at 10-12 cents.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out today that I had ClearView energy that I never signed up for. I couldn't figure out why my bills were so high. Today I am told by my local energy company I have been slammed by clearview energy. They send people around knocking on doors and just sign them up. I am so aggrevated. I have a $900 bill for one month. The month before was $525, the month before that was $610, and the month before that was $593. Something needs to be done with these people. Claiming I signed up on the web, I did not sign up for anything on the web. I just started service via PECO. No idea why or how these people got involved in my electic bill.

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/09/06) */ Clearview believes this a case of buyer's remorse. On December 20, 2020, through Powersetter.com, the customer submitted an online application for a 12-month fixed at a rate of $0.0699/kWh. PECO, who is responsible established December 31, 2020, as the Start Date; shortly after, Terms of Service were also mailed to the customer. Before this contract expired, Clearview mailed the customer two notices to tell her of the expiration. The phone number provided in the online application for Clearview's service, ending in 3929, shows as a mobile number registered to the person who filed this BBB complaint. The previously mentioned documents were mailed to the address also provided with the BBB details.

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost 3 years ago My first service contract with Clearview ended and I was not notified AT ALL. One month I just get an electric bill for over $400, even after having installed a 7.6k solar system to offset my usual $200-$250 electric bill. I called the company and they offered to refund the difference if I took another 3 year contract. That is blackmail in my opinion but I had more important things to handle at the time and accepted the proposed resolution. Here we are in the middle of summer 2022, my bill goes up. Thinking its because its the summer time I didn't think too much of it seeing it a bit higher than usual. Due to electrical issues within the house I had to pull up usage reports for the last few months. I knew my monthly bill was increasing but needed to see how much power I was consuming. Constellation, for 2 months, doubled my rate (from just about $0.09 per kw to $0.18) WITH NO NOTICE OF ANY FORM. No email contact, no phone call, no postal mail. I am currently switching providers but will have to remain with Clearview for the upcoming billing cycle because I am currently past the window to change providers before the next cycle.

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/09/03) */ Clearview believes that the customer intertwined the timelines of the electric suppliers the customer mentions. The account in question has only been with Clearview since January 20, 2021 (an online application was received January 11, 2021). The original contact ran from January 20, 2021, to June 22, 2021. The customer enrolled into a promotional variable rate plan not applicable to renewal notices. Since the customer did not contact Clearview to choose another plan once the initial plan expired, the account billed at Clearview's month-to-month variable rate that may fluctuate, which was indicated in the Terms of Service. For informational purposes, the account dropped on August 22, 2022. Consumer Response /* (3000, 7, 2022/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) After spending more time looking over my bills I will apologize for getting companies mixed up. Since June 2021 apparently my rate has been variable. The previous issues were with another company essentially for the same issue. Please provide the section from the terms of service which supports "Since the customer did not contact Clearview to choose another plan once the initial plan expired, the account billed at Clearview's month-to-month variable rate that may fluctuate, which was indicated in the Terms of Service." Please also provide correspondence that the cost of service was going to change. I still find it impossible that I am now charged this month over 24c per kwh on a "variable rate" when looking at suppliers at this exact moment 14-15c is the market rate. This is blatant extortion against consumers. If market rates are on average 15c why are consumers being charged 24c by clearview. Again I would like to emphasize that a company is changing their rates with NO notification to subscribed consumers. Business Response /* (4000, 9, 2022/09/14) */ A copy of the Terms of Service were sent to the customer's email. The Terms also state that "Month-to-month variable kilowatt rate products are subject to change without notice at Clearview Energy's discretion outside of any applicable promotion and may be higher or lower than the Standard Offer rate in any given month."