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Business Profile

Event Ticket Sales

TicketSales.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 25% of the total complaints filed.

Complaints

This profile includes complaints for TicketSales.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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TicketSales.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 1,310 total complaints in the last 3 years.
    • 426 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28 at 8:25 p.m. I purchased 2 concert tickets for *****************: ******* ****** for an August 10 2025 concert. I thought I was on the official ********* site. The tickets were $92 each for a total of $184. The service charge was not disclosed until after I purchased the tickets. Including the service charge, the total was $389.98. I immediately called them and they said they were not required to disclose the service charge before purchase and "too bad".If I had seen the service charge I never would have completed the transaction. I am asking them to refund the purchase. These are highly desireable tickets that just went on sale today; they will have no problem reselling them.

      Customer Answer

      Date: 04/30/2025

      The company reached out to me today and agreed to refund the entire price of the tickets. I will monitor my credit card and make sure they do so. I so appreciate your help!

       

      ***** *******

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two tickets on 4/28. On the purchase webpage, the information shown was $89, with the quantity stated as "2". This is clearly confusing and can lead the customer to believe that both tickets are for a total of $89. When I clicked on the webpage for the next step, it took me to the payment page. The payment form takes most of the screen, and the pricing information is in very small font on the right corner. I didn't even notice it when I first paid (I only went through the process again to see what it looks like and noticed this. The full price is not stated either, it just shows, in very small letters, $89x2, with no service fee shown). It is only after I paid that I realized I spent $247.16! So not only is the price for two tickets advertised in a confusing way, but I also paid a service fee of $69.16, that was not stated anywhere when I was paying! I contacted their customer service seconds later, right after I realized this, and they won't budge. 2 tickets on the primary website are $130 in total (which I unfortunately discovered later). See screenshots below as example of what it looks like when going through payment.

      Customer Answer

      Date: 05/05/2025

      The business in question called me, and refunded me fully for the tickets. Thanks BBB!

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TicketSales.com is a re-seller platform that mislead, overcharge and defrauds customers with unfair and deceptive practices. I purchased 1 ticket for a venue in June priced at $ ***** and they ended up overcharging me for six tickets in the total amount of ******. I immediately contacted their customer service number and they refused to refund me the additional extra tickets or give me a clear explanation for the overcharge. I also tried to contact them via live chat and they even refused to acknowledge my complaint. To make things worse, the venue is not until June 22, 2025 and they wont release the tickets until June 20 which is only 2 days before the venue making it impossible for the consumer to try to resell the tickets. A complaint with the office of the attorney general for the state of Florida was filed and a dispute with the credit card company was submitted.

      Business Response

      Date: 05/05/2025

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketSales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers, and include disclosures that tickets may be above face value throughout our website. It should also be noted, TicketSales.com has been in contact with our customer and has extended a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 

      Regards, 
      TicketSales.com

      Customer Answer

      Date: 05/05/2025

      I have reviewed the business response and accept this resolution. really appreciate the fact that the business followed up with me and addressed my concerns.

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought *** tickets for a game that is occurring in 2025 where the ******************* play *********** in **. Order #********. When I received the email confirmation, it said the date was March 7th 2026, which these 2 teams will unlikely be playing each other. The schedule wont even be out until next year so there is no way the seller could know this. Plus there are no *** games in March. When I contacted the company they told me the game is on the date of 3/7/26, and they would not work with me. The seats were listed as $249/each + $80 service fee. I was charged $1175, which is way over what I should have paid. The seller has since taken down the sales site for the game.

      Business Response

      Date: 05/05/2025

      Thank you for reaching out to us. At TicketSales.com, we appreciate any opportunity to address customers concerns. However, upon further review it appears the information provided with this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage the complainant to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with our company, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. Until then, we consider this matter closed.

      Regards, 
      TicketSales.com

      Customer Answer

      Date: 05/06/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two tickets for a concert in ****** ****** at the ******** on May 15th, 2025. The website said the tickets would cost $55 each and I was expecting to pay $110 dollars in total (which is over a 100% mark up of what the venue is charging). My complaint is that they charged an additional service and email fee of $45 without even listing these fees prior to making the purchase. On top of that, the order confirmation **** said I would not receive tickets until May 14th, which is one day before the show. I emailed and called the company several times asking that they refund me the service and email fee but did not receive a satisfactory resolution.

      Business Response

      Date: 05/01/2025

      Thank you for reaching out to us. We have been in contact with our customer and are pleased to have reached an amicable resolution. At this time, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.

      Regards,
      TicketSales.com

      Customer Answer

      Date: 05/01/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of this transaction was April 17, 2025,The amount of money I paid to ticketsales.com, unbeknownst to me (taken from my debit account) was: $2,608.19. The order ID # is ************* promised to provide four tickets to "*****: The Musical" show at Sight and Sound in *******, MIssouri for May ******. I have not received they tickets...(they promise in email to send by May 5),The nature of the dispute is: I thought I was purchasing four tickets at $178 each, as the web site stated. I was misled. I took a screenshot)...but then was charged $2,608.19, taken from my **************** debit card account. They said said there policy is- "sales are final, no cancellations." They would not offer any recourse. I have filed a claim through my ***** Fargo banker.. But I ask you please to try to right this wrong... I want cancellation of the tickets and refund. Thank you.

      Business Response

      Date: 04/27/2025

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketSales.com  

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets to a concert on March 1st, 2025 and the day before the show, the concert was rescheduled to a date I would not be in that city. I called for a refund and they were awful - refused to help and would only say that normally the tickets can be resold. Terrible customer service - I would never use them again.

      Business Response

      Date: 04/27/2025

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketSales.com  

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 14, 2025 I was ordering 4 $25.00 tickets for That 1 Mailman at the DC Comedy Loft. I somehow got redirected to Ticket ********* without realizing it and continued with my order. In fairness I did see the figure $116.00 but I thought that amount was for all 4 tickets with a service charge, since the tickets were selling for $25.00 each. I entered my personal information with cc info and continued with the checkout, to only find that my order was confirmed for $677.15. At NO time did this site offer a review of my order with the total amount before it was confirmed. There was NO disclosure from them as to all the fees they were charging. Only after emailing Ticketsales.com with my complaint did they give me a breakdown of the charges so they could maintain their transparency during checkout process. What a joke!They charged me $116.00 for each ticket, delivery fee of $14.95, $37.48 for taxes and a service fee of $160.72! This is the first and only time I saw all of the fees. This website is deceptive and downright fraudulent. Of course they replied that it was noted that all sales are final and no refunds. The solution they offered was for me to sell my tickets on social media. Unbelievable, this is a horrible website, deceptive and borderline fraudulent. Oh I almost forgot, my special deliver fee of $14.95 is picking the tickets up at Will ******* this current time my bank will not refund me as I have disputed this charge. I can not believe with all of the complaints I have just read on BBB that this company is still allowed to remain in business.

      Business Response

      Date: 04/24/2025

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and has extended a resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved and closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.  





      Regards, 
      TicketSales.com

      Customer Answer

      Date: 04/26/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the new jersey performing arts center web site to buy tickets for **** *** it directed me to ticketsales.com the seats i selected were $100 each for two total charge to my card was $667.24 I called amx they said it was a scam but they couldnt do anything because I gave them my card number the seats was row f for may 3th 2025 at 7:00 pm ****** nj ticketsales said it showed the price at the end but it didnt I was scamed order# ******** they switched the price at the end of checkout.

      Business Response

      Date: 04/25/2025

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketSales.com 

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to buy tickets at a local music venue. I thought i was on the official site -- there was no clear indication that this was a ticket reseller. Then when I received the receipt, the wording was odd (that they were working to purchase the tickets). I went back online and found the official venue site and found that the tickets were one third the cost and had high availabililty, while ticketsales.com had said there was limited availability. And it isn't possible to reach anyone at the business to dispute the charge. And they say all sales are final with no returns. This is a total rip off. They should not be allowed to position themselves as a legitimate seller of tickets.

      Business Response

      Date: 04/24/2025

      Thank you for reaching out to us. At Ticketsales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticketsales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers, and include disclosures that tickets may be above face value throughout our website.   

      We have been in contact with our customer and has extended a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 

      Regards, 
      Ticketsales.com

    TicketSales.com is NOT a BBB Accredited Business.

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