ComplaintsforOlshan Foundation Repair Co.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am attempting to contact Olshan Foundation of Dallas concerning an installation they did at my house. I have tried to contact them repeatedly. They will not respond to my online emails. They will not return my calls. They are apparently trying to avoid talking with me about the issue. This is not right.

  Business response

  08/01/2023

  **************** has asked us about some doors that are in the house away from the actual work that was performed. We have sent **************** the drawing of this homes showing what area the pilings affect the house. We did go out and adjust some doors and a sign of goodwill. We also went out and took out the glass door on Saturday that they requested us to heip them with. Please tell me what your concern is. I have not received any messages from **************** so apologize if I have missed anything. Please be detail in expressing your concerns.

  Customer response

  08/01/2023

  I am rejecting this response because:   

   

  I am rejecting this response because:   
  
  Does not correspond to anything done at my house. They must have the wrong file. My issue is with the root barriers which were installed in front and back. This has nothing to do with pilings or doors. If they had contacted and talked to me, all this confusion could have been avoided. I am still willing to talk with them by phone. Otherwise, the complaint is in place.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are a general contractor and had to have this company come out to to do warranty work as well as new work for an 80 unit condominium complex. We have been attempting to work with them since January and the reports were supposed to be completed by June in order to move forward with this project. They are not responsive and have repeatedly lied about their intentions of producing reports in a timely manner for us to complete our contractual obligations. The delays are starting cause unnecessary financial burdens. Richard Solsberry has been our contact person as well as his manager Paul both promised these reports would get done in a timely manner which did not happen. What we are seeking is for them to finish the job before we are forced to resolve this by legal means.

  Business response

  11/10/2022

  Business Response /* (1000, 5, 2022/09/23) */ This is not a Dallas specific customer. I believe this should be sent to the Olshan Houston office.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had my driveway lifted (01-Aug-2022) as it was starting to sag on the right side near the garage and on the left side near the sidewalk. The area by the garage is almost back to where it needs to be (still a little short) but the area by the sidewalk did not lift. After I complained, a production supervisor did indeed come out today (17-AUG-2020) to look at things. They did offer to cut some rebar and try again (I do not want to pay more money), but I believe that will compromise the long term health of my driveway and do not want them cutting into it. I added the diagram of my driveway so the work has a visual. The 85 sq ft and 55 sq ft by the garage moved back into place for the most part and I can live with it. The 99 sq ft by the street never moved and not a single drop of foam was injected in the 116 sq ft area (not a single drill hole). The bottom line is that 70% or so of what I paid for was not completed. The total bill was $2100 for 355 sqft of repair and only 140 sqft was completed according to the contract. The 99 sqft area never moved and the 116 sqft was never attempted (no drill holes at all). A refund of $1272.80 for unfinished/unrepaired 215 sqft is fair so that the price paid equals the work completed. I figured it at $5.92 per square foot when the billed is divided equally across 355 sqft.

  Business response

  11/04/2022

  Business Response /* (1000, 9, 2022/09/20) */ Olshan went back out to Mr. ****'s home and made adjustments to his driveway with poly. We believe Mr. **** to be pleased with the results. Consumer Response /* (2000, 11, 2022/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Olshan did return and inject the portion of the driveway that was previously untouched. I appreciate the assistance of the BBB as well as Olshan's desire to make a remedy. While not 100%, I am still satisfied with the effort to resolve.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On or about March 27 2022 we had Larry C******* come to our house to look at our foundation concerns in the front of our house ( living room and garage ).. we showed him the damage that we wanted repaired in the front of the house. he made a plain to fix this stating they would need to lift the right side of the house (living room) and the rear of the house left side of the house... i asked why the left rear as the damage was in the left front of the house. He assured me that this was the problem that he had years of experience in this type of repair. We signed the contract to have the work done and it was preformed on the 29th Day of March, 2022. During the time the work was being preformed, my wife and I were home. As they were lifting the rear of the house, we both kept feeling the house lift and fall with a very loud booming noise. No member of the crew entered the house at any time while this was occurring and did not seem concerned with what was happening while we were both quite concerned. At the end of the day, they stated the job was finished. As I inspected the work, I noticed nothing in the front of the house had changed for better or worse, and with further inspection that day, noted that there were broken bricks in the wall, windows were pulled away from the house, doors were not opening at all, counters pulled away from the kitchen wall and numerous large, wide cracks in the interior walls, outdoor siding has large gaps and a few pieces of the siding have dropped. The work crew stated to give it a few days and allow the foundation to settle. Waiting a few weeks, nothing had improved so we contacted the company again. On the 24th Day of June, they decided to come back out and lower the house to it's original starting point in the rear. A total of 9 columns were lowered. On noticing when the house was lowered, a lot of the damage has changed for the better but still would need repairs and repainting. The doors seem to function normally.

  Business response

  01/05/2023

  Business Response /* (1000, 5, 2022/08/19) */ We send a breakdown, in a release format for additional work at no charge to the customer. And we are willing to repair the siding, area around the window and expansion joint. We are trying to perform the install this Saturday August 20,2022 if Mr. ****** agrees with this date. if not then the following Saturday August 27,2022 Consumer Response /* (3000, 7, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) we did receive your release. after having to looked over we have been advised if we signed your release we would have no recourse for all the damage that was caused from the rear of our house being lifted and lowered back to its original starting point. if you want to send a new release we will have it looked over again. i think it's best to get a refund of the 9 pillars that where taken back to the starting point as we have lost confidence in this. i think this is a fair solution. the refund of the 9 pillars would not even cover the cost to have all the damage repaired to the condition before the lifting of the rear of the house that didn't need lifting. please keep in mind that there was no damage in the rear of our home prior to the work being done and have a number of people that can and will state this if needed. Business Response /* (4000, 11, 2022/10/27) */ Olshan Foundation Solutions agrees to refund Mr. ****** for the 9 pilings which would come to the value of $6210. In order to agree to do this Olshan would still require a release be signed in order to release the money back to Mr. ******. Consumer Response /* (2000, 13, 2022/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  olsham came out and did an evalaution for repairs $7100 for piers out side then another $6800 for Poly foam which would fill void and lift the 1 spot inside where wall had lowered down At the time Mark showed up i had plmg work done and there was a tunnel under my house i had informed Mark that the plmg company told me i had a void under home. Mark never did look. He just wrote est for repairs I was told the poly would fill void and raise that one spot in kit area. After the poly guys got done the wall was still showing separated from ceiling. I called Mark many times Called office many times and never got past Amy who answered the phone. I finaly recd a call and had an appt sch with operation team Juan on wed June 1 I called office at 9am and was told by Amy that the appt was canceled that they were still trying to figure out next moves. I have stopped payment on the second check for the poly waiting for the office to contact

  Business response

  08/03/2022

  Business Response /* (1000, 7, 2022/06/22) */ Olshan Foundation went out on Thursday June 15, 2022 and installed two Hybrid pilings in the Kitchen area. we also adjusted two other previously installed pilings. This created a desired result of the wall and the ceiling coming together closing the gap at the ceiling. The ***** Family seemed pleased with the results.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  01/18/2023

  Business Response /* (1000, 5, 2022/05/16) */ I do not see any attachments or information to respond to Consumer Response /* (3000, 11, 2022/11/15) */ see attached Business Response /* (4000, 13, 2022/11/15) */ We can not see the compliant. can you please resend it

• Initial Complaint

  04/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We got in touch with olshan last year after we had rainwater flood our home. They showed up and seemed to have a solid solution to the problem. A drainage system with a pump was installed, even their employees (mid installation) doubted the size and the ability of the system. We expressed our concern to the salesman (Mark ********** and he ASSURED US that it would function and be able to handle any rain or standing water we would have. Fast forward later that year and it did not, I had to be out in the rain with a backup pump and unclogging drain inserts to keep the water out of my home. We got in touch with them and they told me they would be unable to help us without installing another pump and charging me more money. We came to an agreement and they made a backup option for the water to flow. 5 weeks ago I was out in the hail fighting the water because we came to the same issue. Their crew lead (Antonio) came and said they would do a swell and make this situation right for us. He also agreed that the system was not sufficient in the first place. So Antonio called me a few days after the inspection and said that they would not have a solution for me without more money on my part, and that the system should in fact be plenty to manage my water but the debris on my property is preventing the drains from working properly, and that it is on me to prevent mud and tree droppings from clogging the system during. Fun fact I clean and service this system before every storm. I was told by the company to cover the catch basins with rock but now they claim the rock is slowing the drainage as well as the debris. So I spent roughly $9000 for a system that does not do the job and I am still expected to be out in the storm to babysit the issue. This is unacceptable and I hope this aids them in realizing it, and whoever happens to be reading be aware. I would request the company stand by their failed job, if not then at least a partial refund.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/05/16) */ We have been out several times and taken pictures of the site conditions but I can not attach these pictures. We are more then happy to come back out and work with ***** about the site conditions so we can see if we can create a solution for him Consumer Response /* (2000, 7, 2022/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'd be willing to try again. Give me a call and we can set up a date.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My house has many doors that are sticking or won't close. Also, cracks in the interior walls and exterior brick. Door frames are not level. They will not adjust my piers to relevel the house. Won't honor lifetime warranty on Cable Lock Piers. Have contacted many times and they keep giving me the same old story that no work needs to be done, yet the foundation level keeps getting worse. They won't reshim/reset piers. The piers keep sinking. Want them to fix without keep saying my foundation is okay. They were quick to put the piers even when I had let movement/damage. They seem to take the money and run.

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/03/18) */ I have talked to Mr. ***** by phone to make sure I had a complete understanding of what his concerns are. We went out in October of 2021 and noted to come back out again in 6 months to evaluate his home. We discussed the fact he had some Olshan pilings, with a warranty, and some ***** foundation pilings that have no warranty associated with Olshan. We are scheduled to go out on Tuesday April 19th, 2022 to perform a complete evaluation of his home with a service Tech and a production manager both. Our goal is to create a resolve for Mr. ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩