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Find a Location

Evergreen Funeral Home has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Evergreen Funeral Home

      6449 University Hills Blvd Dallas, TX 75241

    • Evergreen Funeral Home

      6449 Houston School Rd Dallas, TX 75241

    Business ProfileforEvergreen Funeral Home

    Funeral Director
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Evergreen Funeral Home has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Evergreen Funeral Home

        6449 University Hills Blvd Dallas, TX 75241

      • Evergreen Funeral Home

        6449 Houston School Rd Dallas, TX 75241

      Location of This Business
      6449 University Hills Blvd, Dallas, TX 75241
      BBB File Opened:
      6/16/2003
      Years in Business:
      29
      Business Started:
      4/1/1995
      Business Started Locally:
      11/1/1996
      Date of New Ownership:
      10/26/1996
      Alternate Business Name
      • Evergreen Memorial Funeral Home Inc.
      Business Management
      • Mr. Allen Gene Madison, Owner/Manager
      Contact Information

      Principal

      • Mr. Allen Gene Madison, Owner/Manager

      Customer Contact

      • Mr. Allen Gene Madison, Owner/Manager
      • Mr. Edward Jones, Owner/Manager Partner
      • Mr. Clifton Maxfield, President
      Additional Contact Information

      Fax Numbers

      • (214) 376-1523
        Primary Fax

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/19/2023

      On 8/30/23 my husband paid for cremation services for his mother. He was told my **************** that he will be contacted once the ashes and death certificate were ready for pick up. It is now September 19th, and no one has called him to either pick up the ashes or the death certificate. We called her and she said she gave the ashes to a relative. Not sure why if we paid for the ashes, she was not instructed to give the ashes to anyone else.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathy H

      1 star

      09/16/2022

      At the very least ******** B***** needs to be fired, but Evergreen Funeral Home needs to be taken over by more adequate owners. This is the type of staff that makes you see why successful businesses don't hire certain classes of people.

      Starting with the receptionist, the staff gives wrong information and takes no responsibility for their screw-****

      The only person who had compassionate energy was *************, but she was not our funeral director, *********************** was. ******** didn't communicate with anyone. She didn't answer e-mails at all and it was clear she didn't even read the emails.

      I sent these lazy people all the files I wanted used in the program and they paid no attention to the instructions.

      *************************, the person in charge of the obituary didn't put a poem I wanted dedicated my father on the obituary even though I sent the file. He said he was going to make one and send it to me, but you can't correct that mistake because we only have one day to lay my Dad to rest.

      I have much more to say and I will be saying it to the news reporter that I have a meeting with tomorrow because no matter how long it takes, I will make sure they have consequences for s******* over people.

      Update: Looks like *********************** checks email if she thinks the person is important enough because when I sent this review that got to the big bosses she responded immediately. Too late, though.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

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