7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from barry l
1 star05/09/2024
This organization picks up trash and recycling for the city of ***** in the state of ***Their trucks are poorly maintained and leak oils on the ground, and if they can find any reason to not pick up a container, they will do so. My most recent example was recycling and I had broken down the boxes, folded up each one, and stored them in the container. Because of the size of the boxes, the top would not completely close, but there was no risk of debris falling out of the container.Their policy is that the top must close completely and as a result they would not pick up the container.If you have a choice, pick another service provider.Review from Beverly F
1 star12/25/2023
They do not follow the guidelines that they publish on their website. So very hard for customers. I have to constantly call to just get the service they say they provide. Our neighborhood was cluttered with trash bags for Christmas. Embarrassing for guests and family coming to celebrate I do not understand why cities are so committed to CWD. Citizens do not get what they pay forReview from Shireen D
1 star05/12/2023
Very lazy and some of the drivers are dishonest! They don't take all the trash, they leave trash all over the street and throw the trash cans. Overtime this breaks the lid on them. Over 13 years they have thrown TWO of my heavy duty expensive trash cans in the trash truck and crushed them. The trash men refuse to speak to residents. They don't take bulk trash when they are scheduled to so it piles up. Then the next week when they are scheduled to take bulk trash again they take a picture of it and say it's too much to take. If they would do their job and take it once weekly as the contract says then it would not build up. I have contacted the company and it's just another excuse. They read the drivers notes which are not factual. They simply lie! I wish I had other options for trash companies!Review from Kaylie L
1 star03/29/2023
Without proper training or adequate resources, Community Waste Disposal sent an inexperienced driver (alone) to serve our community on his 4th day of work. He negligently hit my parked, unattended minivan and sent it into the neighbor's driveway. Not only did his supervisors laugh at the ordeal, but they seemed to think this was a normal occurrence. Not only are they unwilling to handle my claim, but they are also unwilling to provide adequate transportation and car seats at this time. Their insurance company (National Interstate Insurance) has also been a pain to work with at this time. Although "the ball is in their court" with insurance, the company that did this (CWD) has provided the worst customer service I've ever dealt with in my life and career in customer service. It's insulting to people who actually serve others to so egregiously claim no fault of your own. What a horrible company. Specifically David and Cristal - not only have they both been rude and unprofessional on the phone, but their delayed email responses and lack of compassion, communication and care are insulting. I refuse to pay for a service that treats their consumers in this way.Review from Shirley M
1 star04/01/2022
The bulk pick up service is the worse. We are told that it is not a requirement to call ahead regarding bulk pick up. On our once a week trash day, bulk is ignored. This creates an eye sore for the neighbor. I once had to take a picture and email it to them to prove that the bulk had not been picked up after three calls.Review from Jenny J
1 star01/08/2022
Twice they have smashed trash bins into my carport. Driven through my yard pushed dirt and large rocks all over the place. Im tired of this why cant they cha ge how they pick up trash if the drivers cant pick up bins correctly?? Help pleaseReview from Elizabeth T
1 star12/17/2021
CWD is literally creating a health hazard in our community. I work for DFW Electric Group LLC in Wylie and we have never had reliable service with CWD. For example, in the month of November they missed 5 pickups - nearly the WHOLE month was missed. Unacceptable and frustrating. They are not professional at all. When we called to receive a credit for the missed pickups, we never received it so we ended up having to short pay them. It is quite ridiculous that we cannot use another service due to our zoning here. If you are looking for a good trash service, DO NOT use this company. They are disrespectful and dangerous.
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