ComplaintsforHealth Central USA

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed the order on 6/22/24 and never received the product. I had several emails from them finally saying that they no longer have the product and would reimburse me the full amount of $168.49. I didn't receive it and have emailed them back and forth several times. They say they did refund the money and they are investigating with the processor of the funds. This has gone on for many weeks and they keep say they are investigating it. I have asked them to call me or give me a number to call them, but they won't do that.

  Business response

  09/20/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  

  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

• Initial Complaint

  09/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a product on 6/17/24, they said would Email in 2 to 4 weeks with shipping info. I found out later this specific product no longer is manufactured. Their website does not give the ability to cancel. They immediately charged my Master card (I have disputed the charge with master card) there has been nothing from them since 6/17/24 and as I stated no way to contact them. I suspect are a spam company

  Business response

  09/12/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *********************************************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June ******* I purchased a product from Health Central USA for $60.73 which they immediately cashed. I emailed the company a couple of months later asking where my product that I purchased was and they said they ran out of the product. I asked where my refund was and they said they didnt send it, they were just going to keep it I guess!!!! So I said I want a refund. They said ok. I emailed about 3 weeks later and they said the bank already received the refund that I should contact my bank. I contacted ***** and they said they do not hold refunds, refunds are automatically processed. So the company has been lying to me. They refuse to call me and they refuse to refund my money!!!!!!!!!!!!!

  Business response

  09/12/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day. 
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful. 
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order. 
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

  Customer response

  09/12/2024

  I am rejecting this response because:   Once again they are lying! I HAVE NOT RECEIVED A REFUND!!!!!!!!!!! And as far as delivery, all I did was pick what they offered. As far as out of state goes, of course it is out of state, the company is not located in my state *********!!!!!!! 

  Business response

  09/17/2024

  Hello! We are sorry to hear that. We show the refund went through on our end. If you are not seeing it on your end then we recomend contacting your bank for assistance. Thank you for your time and please respond to this complaint or send us an email if you need anything else. Thank you!

  Customer response

  09/17/2024

  I have reviewed the business response and accept this resolution. My bank statement shows a refund. So unless they try to charge me again without my permission, all is good. Thank you 

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 20 2024 I ordered Natures Gate Hair Conditioner from Health Central USA. They proceeded to charge my credit card $19.99 for the product and said it would take ***** days to arrive. It is now Aug 28 and I have not received the product and would like a refund on my payment.

  Business response

  09/03/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

  Customer response

  09/04/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Good Morning!To whom it may concern at Healthcentralusaco *********** KS My name is ******************************* On May 18, 2024, I order:********* computer eye relief,My account was charged $30.23 To date, I have not received it.Please advise the date when it will be shipped Thanks so much,Sincerely, ************

  Business response

  08/16/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

  Customer response

  08/26/2024

  I am rejecting this response because:   

  I have not received my refund they  promised me in the conversation below.  Today is August 26, 2024. They told me it should be here by now and it has not!  Please see information below:

  
  Health Central USA
  If you have any questions or need assistance, please contact us. Health Central USA Order #****** Your order has been canceled Refunds usually take between 2 and 8 days to complete. Please wait atleast 8 days to contact us. Contacting us before then will cause the process to slow down. Most Common Reasons For Order Cancellation / Refund Out-of-stock due to extra high demand. You can usually try again in a couple of weeks. You requested to cancel your order. Order #****** was canceled at your request and you
  Wed, Aug 14 at 11:32 AM
  
  *******************************;
  From:*********************
  To:Health Central USA
  Mon, Aug 26 at 2:06 PM
  Hello thankyou for your response to refund my money.  It's been over 8 days. I have not received my refund yet.  Please advise.
  Thanks!
  
  Show original message

  Business response

  09/03/2024

  Hello! We are sorry to hear that. We show the order had to be canceled and refunded. Posting the order details for you below. If you aren't seeing the refund on your end we advise you to contact your bank for assistance. If you have any other questions for us feel free to update your review here with any other questions or send us an email as we would be glad to help!

   

  Order
  #******
  Card details
  Visa ****
  Name on card
  *******************************
  Refunded by
  ***********************
  Authorization key
  120592928366#****#refund
  Message
  This transaction has been approved
  Amount
  $30.23 (100%)
  Gateway
  Authorize.net
  Status
  Success
  Type
  Refund
  Payment ID
  #********
  Created
  Aug 14, 2024, 10:32 am
  Refund reason
  Order canceled
  
  
  

  Customer response

  09/04/2024

  I am rejecting this response because:   In poof  that my account was not refunded. I check with my bank/Credit Union, banking manager today September 4, 2024 which states un-mistakably and verifiably that my account had not received the refund promised. I asked the manager was she absolutely sure.  She cheked it once again and assured me.  that no refund has be sent to my account. Thanks so much for looking into this matter for me. 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an online order on 6/22/24. My credit card was charged immediately however, I never received the order. I tried reaching out to the company but received no response. I'd like a credit/refund for an order that was never shipped or received. Thank you!

  Business response

  08/07/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

  Customer response

  08/09/2024

  I am rejecting this response because:   Please provide more info. as to the date and amount refunded.  Order #****** ($63.94) charged to credit card on 6/22/24, but did not see a credit/refund.  

  Business response

  08/16/2024

  Hello! I am posting the order details below. The BBB website does blur out some sensitive information. So, If you aren't seeing the info you need you are welcome to contact customer service at our store. Thank you!

   

  Order
  #******
  Card details
  Mastercard ****
  Name on card
  ******************
  Refunded by
  ***********************
  Authorization key
  120568946331#****#refund
  Message
  This transaction has been approved
  Amount
  $63.94 (100%)
  Gateway
  Authorize.net
  Status
  Success
  Type
  Refund
  Payment ID
  #********
  Created
  Jul 31, 2024, 4:42 pm
  Refund reason
  Order canceled

  Customer response

  08/27/2024

  It appears my complaint has been closed but no refund has been received.  Credit card has been checked multiple times and again, not refund was ever issued.

  Customer response

  08/28/2024

  Hi again.  I just wanted to follow up regarding my email to you the other day about my case (ID ********* being closed even though I never received my refund. 

  Please see attached emails/communication from Health Central regarding my refund.  As you can see, they never did issue me a credit and seem to have a different excuse each time. 

  Any assistance in this matter would be greatly appreciated.
  

  Business response

  09/04/2024

  Hello! We are sorry to hear that. If you are not seeing the refund on your end I would contact your bank for assistance. If you have any more questions for us feel free to leave them here or send us an email. We are here to help! Thank you!

  Customer response

  09/05/2024

  I have received your responses about supposedly refunding my order, yet I also received emails from your "customer support" (after the fact) stating they were going to process my refund.  So, I'm not sure why I would need to contact my bank as you are clearly misleading about a refund that was never processed to begin with. My credit card info. has not change and is the same credit card that you charged my order to.  Please stop wasting my time with checking my credit card statement/calling my bank and kindly just process my refund.  Thank you!

  Business response

  09/12/2024

  Hello! We are sorry to hear that. We are so confident we issued the refund on our end that we encourage you to contact your bank for assistance if you aren't seeing it. We are sorry for any inconvenience. 

  Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *********************************************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

   

• Initial Complaint

  07/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 2 ****** Research ******* citrate powder, but never received a confirmation number, tracking number nor the product. Emailed the company and agreed to refund me in full. As of July 26th I have not received my refund. Twice by email I was advised don't worry.

  Business response

  08/07/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!

  We show your refund went through on our end. If you aren't seeing it in your banking app then we suggest you contact your bank for assistance. We are sorry for any inconvenience. 

  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered vitamins from this company on 6/19/24. My credit card was charged immediately. My vitamins have never been delivered to me. I have reached out to the company via email and somebody with the initials of "**" keeps replying "Please Wait". I have quickly realized I have been scammed.

  Business response

  08/07/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!

  We show your refund was successful on in the system on our end. Please log into your banking app to locate it. If you are having issues finding the refund then please contact your bank for assistance. 
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed this order on June 20th 2024. I have not received the product. I was promised a refund when I contacted customer service. I have not received a refund. I have sent multiple emails requesting action. No action has been taken. Please help me get my money back.

  Business response

  08/07/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

  Customer response

  08/09/2024

  I am rejecting this response because:   I have not received a refund! I do not wish to re-order using a different carrier.

  Business response

  08/16/2024

  Hello! We are sorry to hear that. If you are not seeing the refund on your bank statement then we encourage you to contact your bank for assistance. We are sorry for any inconvenience. Thank you!

• Initial Complaint

  07/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order, was charged very quickly but like others never received a shipment confirmation or the products. It is now well past the estimated delivery time (6 weeks at least) and I haven't gotten a response from the company or a refund. Now their website says they're not taking any orders, they should've been shut down a long time ago!

  Business response

  08/07/2024

  Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
  
  If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
  
  *******************************
  
  Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
  
  Shipping
  Local Post Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
  Refunded
  Reason: Order canceled
  Net payment
  $0.00
  
  
  Here is some additional information that customers find helpful.
  
  * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!  
  
  * Local TB ********* & Dallas delivery coming soon! We are building out the online infrastructure now.
  
  * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
  
  * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
  
  * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩