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Business Profile

Health Products

Health Central USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

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357 Customer Reviews

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  • Review from Paul C

    1 star

    01/02/2025

    Very disappointed you had my money since June and Never even made 1 single attempt to contact me about discontinuing selling supplements. I guess you were just content to keep my money and never give me the product? Along with never contacting me? Classy ! I think by definition that is called theft? You had my contact information on the order form, guess it would have been too difficult for you to actually drop a letter in the mail, or call me, or text me, or email me, etc.... So many contact options available and yet you keep my cash and made zero attempts to contact me. Your 2 people that tried to help me apparently didn't read my responses? Or didnt understand them? Instead you send the funds, not to the email i provided to you twice, at your request, but instead just used the email we were corresponding thru. Which does not have a ****** account attached to it. I now understand why you dont have a contact phone number listed on your website. Needless to say i will never do any future business with thieves like you.
  • Review from RobynM P

    4 stars

    10/02/2024

    Good & caring **************** does indeed exist if a distressed customer specifically notifies the company of any existing issue via separate email. ??I was apologetically assured of a full refund for the paid for, undelivered products - and hopefully await the refund's deposit into my bank account. ?
  • Review from Tracy C

    5 stars

    09/04/2024

    Thank you for responding so quickly to my inquiry about my ******** would have been nice if I would have been notified my order was cancelled once placed 4 months ago. Unfortunately this is the 2nd time Ive had this problem, where Ive placed an order, didnt receive my products and unsure of why and not given an update until Ive reached out to customer service. Luckily I was issued a refund. Although I d prefer to have the products ordered.vs just being refunded ny money.
  • Review from Ricardo A

    5 stars

    09/03/2024

    The instructions were easy to follow, very simple and clear
  • Review from Pamela F

    5 stars

    08/30/2024

    I appreciate the quick response. I will be looking for my refund since I was disappointed that I never received product. Thanks again for quick, favorable response!
  • Review from Annette J

    5 stars

    08/22/2024

    Very professional and helpful in answering my questions. Well satisfied!
  • Review from Millie R

    1 star

    08/21/2024

    Not a real company I place a order July 9th 2024 they canceled the order on July 25th said they refunded my money as of Augest 21st I still have not received my refund of ***** I looked them up and 120 reports of not a company BBB can not find this company at this time so don't place a order with them they just take your money and never send product

    Health Central USA Response

    09/17/2024

    Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day. ******************************* Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!Shipping ********** Delivery (***** Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)Refunded Reason: Order canceledNet payment $0.00 Here is some additional information that customers find helpful. * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you! * Local TB ****************** delivery coming soon! We are building out the online infrastructure now.* Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order. * We process approximately ****** orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!* Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.
  • Review from Gail E

    4 stars

    08/21/2024

    ** and Health Central did a fantastic job in responding to my issue. ** has been quick to respond and answered all my questions.
  • Review from Cynthia M

    5 stars

    08/18/2024

    Excellent customer service on a order error. Thank you for the quick and efficient reply!
  • Review from Len C

    5 stars

    08/18/2024

    Positive action to my request for a product refund this morning.

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