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ComplaintsforKeto Weight Loss
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Complaint Details
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Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on July 22 2021 on line for two different diet products. I fully read the terms and conditions and understood I needed to cancel within 14 days. I call the only phone number provided on the site within 48 hours of ordering. The phone number only allowed messages to be left. I left a message with my name, phone number, date I ordered and last for of my credit card in order to cancel my subscription. On August 6th I was charged 96.95 two times. I replied to the order confirmation email I had received in July and was then sent another phone number to call to cancel. This time I immediately reached someone. I tried to explain several time I was not given a number that I was able to speak to someone at. I had to leave a message. I asked several times to speak to a manager. I was told their managers do not take incoming phone calls. After going around and around they finally offered me 50% refund. The ordering process prevents consumer from being able to cancel
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Contact Information
Customer Complaints Summary
142 total complaints in the last 3 years.
98 complaints closed in the last 12 months.