Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Anesthesia Partners, Inc. has 50 locations, listed below.

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  U.S. Anesthesia Partners, Inc.

  12222 Merit Dr STE 700 Dallas, TX 75251-2237

• 

  US Anesthesia Partners

  10400 Little Patuxent Pkwy STE 240 Columbia, MD 21044-3540

• 

  U.S. Anesthesia Partners

  3300 NW Expressway Fl 2 Oklahoma City, OK 73112-4418

• 

  US Anesthesia Partners

  1500 Citywest Blvd STE 300 Houston, TX 77042-2549

• 

  U.S. Anesthesia Partners of Florida, Inc.

  450 E Las Olas Blvd STE 850 Fort Lauderdale, FL 33301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to get an appendectomy done on September 5th. The anesthesiologist had all my health insurance information. They said everything would be billed to my insurance. Low and behold weeks after this procedure I started getting billing notices.. EVERY two weeks. They have my insurance information but they claim they couldnt file it with my insurance as if TRICARE would be impossible to reach. They even told me to contact my health insurance to tell Them about this so, you have billing agents but the customer has to get Harassed every two weeks by the bills and contact the health insurance company? Whats the need of saying dont worry they will eventually pay for it but you literally send bills every two weeks?. You should contact the health insurance company and do your job like every other company does (including the hospital who did my surgery).

  

  Business Response

  Date: 11/27/2024

  Hi, we are sorry to hear that this has been a frustrating experience for you. We have reviewed your account thoroughly and with the information you provided, we cannot determine active coverage. We have reached out to the facility as well and they have not received payment for this service. If you have additional documentation such as a letter of eligibility or a copy of your insurance card, we would love to assist further.

  Customer Answer

  Date: 11/27/2024

  I am rejecting this response because:   I spoke to my insurance company and the only bill who didnt get paid is this one because they billed me instead of submit it correctly with my husbands social security number since he was the military member. I had to call you today to provide it. Hopefully you guys bill it correctly now. It was already that I was overdosed and woke up hours after the procedure was supposed to only take some minutes. And you dont even verify that I have contacted you today and you have the new information to submit the billing again. Do your due diligence and correct it and submit it again.

  

  Business Response

  Date: 12/02/2024

  Upon further review with the correct SSN number provided, we were able to locate an active policy. Please allow 30 days to process and feel free to contact us at *********************** for additional information. Thank you.

  Customer Answer

  Date: 12/02/2024

  I have reviewed the business response and accept this resolution. Thank you

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** refuses to provide me an invoice of the services they performed on 5/28.I've contacted this business multiple times and across multiple weeks with no resolution. I'm told no one can provide me an itemized invoice. This has put me in a bad spot with insurance and reimbursement.

  

  Business Response

  Date: 11/19/2024

  Thank you for reaching out and sharing your feedback with us. This matter has now been resolved. Please don't hesitate to contact us at *********************** if you need further assistance or have any more questions. 

  Customer Answer

  Date: 11/19/2024

  I have reviewed the business response and accept this resolution. I was promptly contacted by someone at **** who resolved my needs. 

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding account #******** and the service date 10/17/2023. This was an endoscopy procedure.UMR insurance keeps denying the claim stating it's not properly coded. I'm 100% sure that the overall procedure is covered because all other parts of this procedure were all processed and paid by *** except for the anesthesia.I called customer service many times and this was resubmitted and still denied by *** and again they're saying it's improperly submitted. At one point your customer service asked me what codes to use. How would I know? That's your job. *** has a provider line just for that.Someone capable needs to look into this. Contact *** and get this resolved already.Also the first bill I received was sent on 09/24/2024 which is nearly a year after the procedure. Why didn't any one from your billing work in this sooner?Invoice #********

  

  Business Response

  Date: 11/12/2024

  Hi, we are sorry to hear that this has been a frustrating billing experience for you. We have found the issue related to this account. Please contact our ********************* at your earliest convenience by email at *********************** for an update.

  Customer Answer

  Date: 11/12/2024

  I am rejecting this response because: No resolution provided by the business response. They asked that I send them a separate email at ******************************* which I did. Waiting for a response and a resolution.

  Customer Answer

  Date: 11/20/2024

  This issue is still not resolved.

  Anesthesia is just a portion of the overall procedure. All other pieces were properly submitted and processed by the respective providers. How is it that all other providers submitted this correctly and got paid nearly a year ago but the anesthesia practice still can't figure this out over a year later? Why am I being asked to contact the hospital and get billing codes. I don't know anything about that and that is not my job or responsibility. Why can't the Anesthesia partners contact *** and ask how all others were able to successfully get their bills processed for the same procedure. If it can't get figured this out then you need to remove this bill.

  

  Business Response

  Date: 11/25/2024

  We have reviewed the account once again and we have sent you an email detailing the issue and the best way to resolve it. Due to HIPAA restrictions, we cannot access the necessary information from the **************** to verify and support sending a new claim. These records must be requested directly from you. Based on the information we currently have on file the coding is correct, and we billed in accordance with local laws and regulations. Therefore, **** has exhausted all reasonable avenues. We acknowledge your communication with ***, and if your representative has confirmed this service is covered, we are committed to resolving this discrepancy quickly. Please send us the requested documents at your earliest convenience so we can finalize this matter.

  Customer Answer

  Date: 11/25/2024

  I am rejecting this response because:   

  See attached letter I received from UMR. They are saying that they are reversing the denial of your claim. Please contact *** provider line and confirm that they are paying you or have already paid and then clear my account. Please provide an update when my account is clear.

  Customer Answer

  Date: 02/04/2025

  The company has not reached out to me, but the bill is no longer showing up, so it seems like it's fully resolved, but I'm not sure.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an incorrect bill for a few thousand dollars because US Anesthesia Partners submitted my bill incorrectly to my insurance. For over 10 months I submitted at least 7 different disputes and talked to countless agents who all came back and told me it was coded correctly. I finally figured out what the coding discrepancy was myself and submitted ANOTHER dispute with the specific coding number correction for them. They finally fixed the initial bill a full year after service but I can no longer use my FSA money to pay the balance because of their incompetence.Ive called countless times about these issues, only to get empty promises and no action from anybody. I was even told by the last agent that she made a note and her supervisor would call me, and when I called back after not hearing anything she has no record of my call!! This company clearly doesnt care about patient advocacy or resolving customer issues. Their billing department is a disaster.For what it's worth my actual anesthesiologist wasn't bad but they never weighed me which is medical practice101. They used the weight on my drivers license which was way too high because I lost a lot of weight from being sick prior to surgery. They ended up overdosing me on anesthesia and it took hours for me to wake up.

  

  Business Response

  Date: 10/30/2024

  Hi, we appreciate you sharing your feedback and are sorry to hear youve had a less than good billing experience with ****. We thank you for sharing your experience so we can continually improve. We have investigated this incident and have come to a resolution. Please contact our ********************* at your earliest convenience by email at *********************** if you have further questions or would like an update. 

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, I had a colonoscopy and an endoscopy procedure. US Anesthesia Partners administered the anesthesia. As far as I was aware, I did not have a choice in this and they were out of network. I gave all my insurance information when I checked in for the ************ September 2024 I received a bill for ****** for anesthesia. I called on September 30 at 10:48 and spoke to ****** and gave her my ******** and ********************** which were my secondary and terietary insurances at the time. ******** was not billed. I continued getting text messages every other day about I received a call on 10/1, and 10/7 and I called twice back on 10/7. Friday I received a call and made 2 return calls. Every time I have talked ******, Biance or ********. I requested a call from a supervisor 10/14 who told me there was no coordination of benefits. I immediately called ******** who assured me benefits were coordinate in June 2024. I call Us Anesthesia Partners back and related the information. I received a phone call at 4:23 asking again for insurance information. At this point I have given it at least 3 times. I was told by ****** on 10/14 that ******** had been billed. Today when I received the phone call and talked to the person on the line I was told they had a message in the notes to ask for insurance information. I asked how many times I would need to give that information. I also responded that ******** had already been billed. She responded it had not. She asked me if I wanted to speak to a supervisor and told I had earlier this morning. I told her it was becoming apparent to me they were not going to bill ******** and were trying to force me to pay the $996. I also told them I was going to contact my attorney for legal advise and I would be filing a complaint with the BBB. She hung up on me. This is harassment. I want them to billed ******** and then *****************.

  

  Business Response

  Date: 10/21/2024

  
  Thank you for taking the time to communicate your experience with ****. We would like to connect with you to provide updates on this issue. Please contact our ********************* at your earliest convenience by email at ************************

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  us anesthesia partners continues to send me bills for $1883.77. according to my insurance this amount is the in network discount and I am not responsible for this amount.cigna tells me claim ************* for ****** ****** July 11, 2024 paid $4255.00 $1748 is the in network discount. however us anesthesia partners continues to bill me for this amount.cigna also says claim ************* ****** m. **** july 12, 2024 paid $163.33. $135.77 was the in network discount. us anesthesia partners continues to bill me for this amount.I called us anesthesia partners billing department twice and was told both times that this was the patient responsibility amount. cigna tells me us anesthesia partners is in network and I am not responsible for this amount. I met my out of pocket max and cigna paid both claims.I want a paid in full letter showing a 0 balance from us anesthesia partners. I want this amount correct and adjusted to show a 0 balance.

  

  Business Response

  Date: 10/09/2024

  Hi, we appreciate you sharing your feedback and are sorry to hear youve had less than a good experience with ****. We would like to connect with you to see how we may be able to resolve this issue. ?Please contact our ********************* at your earliest convenience by email at ************************

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because: 

  us anesthesia partners has not given a response to my complaint.  once again they tell me to contact them to get the issue resolved.  I have already called them and cigna several times for resolution.

  

  Business Response

  Date: 10/09/2024

  Thank you again for reaching out. We apologize for any miscommunication. This issue is currently being processed so please email us at *********************** or give us a call at ************ for the update. 

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because:   us anesthesia partners is asking that I contact them yet again for resolution.  I have already called them 3 times and also spoke to cigna numerous times.  

  

  Business Response

  Date: 11/25/2024

  Thank you for taking the time to communicate your experience with ****. We would like to connect with you to update you on the status of your account, as my records show this has been resolved. Please contact our ********************* at your earliest convenience by email at ************************

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave birth on ********. I was billed by my anesthesiologist on 4/22/2024 for a c-section delivery (attached bill below) when I had given birth unmedicated. I erroneously paid this bill prior to receiving the itemized receipt and after receiving it, submitted an appeal through US Anesthesia Partners to correct the bill and issue a refund.I was originally told it would be 30 days. 30 days later, I submitted a second appeal. In August, the appeal was denied with no explanation. Today, 9/16/2024, I submitted a third appeal. Every time I request additional information, I am told the same thing, that an appeal will be/has been submitted. I was directed to Patient Advocacy and explained the situation and was hung up on when I asked if there was anyone else I could contact for help expediting this process. It's been 5 months since my original appeal was submitted with no updates, other than a wrongful denial. I have tried to contact my anesthesiologist directly, but I am always directed to the same place.

  

  Business Response

  Date: 09/17/2024

  
  Thank you for taking the time to communicate your experience with ****. I was able to look into the matter for you. You are correct there was no epidural, but you were given medicine to calm you down and your anesthesia care was monitored. The bill also includes the time our anesthesiologist spent caring for you, not just whether you had an epidural or not. The appeal has denied because you are still liable for the professional anesthesia services rendered. If you would like a more in-depth explanation, please feel free to contact us at ************ or by email at ************************

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had surgery 4 years ago. US Anesthesia Partners mis filed the claim with Ins. twice. now after 4 years they are coming back to collect a balance on account, there has not been any other communication with us between this time. I have had multiple calls with both Humana Ins. and US Anesthesia Group to try to clarify why we were told we meet our deductible by Humana and why it was misfiled wrong. Humana original paid the the whole amount, but then took back the payment. Not able to confirm, why this event happen. Multiple times I have trying talking to US Anesthesia to work out a reduced billing as I feel they should also have some ownership in this. Due to misfiling, no communication and 4 years to come back to collect. Is there not a timely filing? I have made 3 months of a $50.00 payment due to financial is all that I can afford, on April 26, 2024 I have asked US Anesthesia Partner if they would be willing to adjust $682.05 and I will cover the co-Ins amount of $785.31 so we can pay this off. I have been told by multiple employees there that they do not give any write offs and we have to make payment of more than $80.00 a month or they will turn it over to collect. My understanding is that they have accepted my payments that they have agree to this payment. I have not signed any payment agree as I am waiting for them to once again get back with me as I am disputing this statement. Every employee is very heartless and does not care that they have inconvenienced me. I have in good faith tried to talk to them but I get nowwhere.

  

  Business Response

  Date: 08/06/2024

  We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service.
  

  Please contact our escalations department at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you. 
  

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid all bills or at least have them in payment plans through the hospital. I had a creditor reach out to me a couple months ago saying I owed a balance with USAP. I have never received a letter, bill, call, or email from USAP about any bill. I gathered all the information down from them and tried calling USAP. The multiple times I spoke with them, they could not find my account and said they would have a supervisor reach out. Please help.

  

  Business Response

  Date: 08/06/2024

  We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service.
  

  Please contact our escalations team at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you. 

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breaking the Texas Timely Billing law and not responding to the customer in a timely fashion.

  

  Business Response

  Date: 07/26/2024

  Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************.