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            Business ProfileBFS Home Warranty

            Home Repair

            Contact Information

            2650 Lombardy Ln Ste H

            Dallas, TX 75220-2523

            Get Directions
            (214) 654-9510

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Customer Reviews

            2/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2650 Lombardy Ln Ste H, Dallas, TX 75220-2523
            BBB File Opened:
            3/31/2009
            Years in Business:
            51
            Business Started:
            1/1/1973
            Business Started Locally:
            1/1/1973
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • BFS Contract Division, Inc.
            • Broward Factory Service
            • BFS
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Contact Information

            Principal

            • Mr. TJ Johnston, Branch Manager

            Customer Contact

            • Mr. Crockett Herd, President
            • Mr. TJ Johnston, Branch Manager
            • Ms. Sarah Herd, Branch Manager
            Additional Contact Information

            Fax Numbers

            • (214) 654-9627
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have been with them for 15 years..These guys don't care anymore. My Single unit AC blower motor is dead..It took them 3 days to come and tell me this ( On 28th) They claim to have a emergency line that did not work on weekend ..later now they say that part is on order and will be shipped on the 11th .Well here is the pattern, try to find disclaimer to avoid the repair, if they cannot, tire you out by waiting..is it reasonable to wait for 15 days to get a blower motor ??. I do not believe they are making an honest effort to get the part ASAP. The temps in ***** are in near 100's. I called the Customer support several times , to give me all options, I am willing to pay for extra, nope, rudely telling me these are normal wait times in the industry. They claim to have their trucks fully stocked!!. ***** Customers call ***** Commission for complaints , I am doing that and more...they will find out soon.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rose S

            07/07/2023

            A person, did not even give me her name and I did not ask her name. Tried selling me home warranty insurance. She called it, in case MT fridge or oven or dish washer or **** broke. She wanted 250 deposit now and then for 1 year and 6 months, they would pull every month. She was very adamant that I needed the service. After I agreed, after telling her my check would arrive at 12 midnight; she took my credit card information, and was so happy. Right after, I hung up with I totalled the payment and it would have been ****, I called my bank and stopped payment immediately. Or should I say closed my card. To me this was just a big scam!

            BFS Home Warranty Response

            07/12/2023

            Good afternoon, We apologize for the frustration, unfortunately we do not know what office you spoke to or even if it was one our offices. BFS Home Warranty offers annual contracts but we do not collect deposits. Can you please provide a name or the phone number that you called so we can better assist with this matter? Please send the information to ******************************************************* Thank you, *****
            Read 1 More Customer Review

            Local BBB

            BBB serving North Central Texas

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